The clasp on my gold omega necklace broke and having dealt with Gold Vampire/Hawkes and Company…read morebefore, I took it there to be repaired. I picked it up today, and the clasp I selected works perfectly, because it also has safety hinges. I brought some scrap gold and broken silver bracelets to trade in for the repair cost. Abby, who originally helped me when I dropped the Omega necklace off, was there today as well. She meticulously tested each gold scrap and silver bracelet for authenticity and logged everything. She was professional, efficient and knowledgeable. I appreciate how thorough the procedures and rules are at the Gold Vampire when one sells precious metal. I recommend Gold Vampire/Hawkes and Company for your jewelry purchases and any jewelry repair work needed. Thank you Abby for your help.

Don't remember this place at all but yelp app won't allow me to delete without writing somethingread more

This quaint shop is just what I was looking for. I have some sentimental timepieces which includes…read morean old grandfather clock which has made its way through my mom and dad's lives to now mine. I can't wait for them to fix it and help me to keep these precious memories going.

Mom has worn a watch for 81 years (!) and can't do without it. The latest strap broke yesterday and…read moreshe called me for help. I found Eternal timepieces on Yelp and they are open Saturday so we popped in. Tom was friendly and professional and replaced strap and battery quickly. Some beautiful clocks in waiting area to look at. Mom was happy with the price and service. She has no interest in learning to check her phone!

This place is absolutely top notch and wonderful. I dealt with Sarah and James and could not speak…read moremore highly of their professionalism and kindness. I went in to sell some jewelry and was given a fair price and treated very well. I highly recommend this jeweler for all your precious metals and gemstone needs. Also, each of their desk has a candy dish with the fancy chocolates, that's a bonus for me, and also a sweet touch!

I wanted to get a repair and to inquire about having some jewelry designed. The staff was…read moreextremely nice. I have visited Ganem several times over the years. This time, I researched to compare Ganem with another jeweler who has lots of adds; Ganem came up with more competence and customer satisfaction.

Julie and staff, thank you so much for assisting me so I could donate to Helen's Hope Chest watches…read morewith batteries for the Foster children. Your kindness will be remembered and felt by many people.

Brought in a Rolex Sea-Dweller 16600 to have a Rubber B strap installed. I thought it'd be a simple…read moreprocess. Instead, I was told the strap was incorrect and that a permanent riveted link would need to be cut/modified. I stopped the work and showed the technician Rubber B's written instructions specifically saying not to modify that rivet. He still characterized it as a matter of "personal preference." The strap turned out to be the correct one and fit properly without modifying the rivet. During the process, one of the bracelet screws was also visibly marred, and the strap was cut shorter than necessary. I'm glad I stopped the permanent modification before it happened, but I would not bring an older Rolex here again.

I had an amazing experience with Quintero Jewelry. I came in for a ring resize. The price was less…read morethan half the price of other jewelers in the area. The nice man told me it would be a little while for their jeweler to get to it which was totally fine, but I didn't think ahead to clarify that I needed it by the next week because I had a vacation planned and knew my boyfriend would be proposing with this family heirloom ring. The day before we left for our trip I called in a panic hoping it was done. It wasn't quite finished yet, but the nice lady on the phone could hear my disappointment and offered to call their jeweler and ask if there was any way that he could complete the job by the end of the day. She called back shortly after and said he would get it done even if it was slightly after they closed and that she would stay open until the ring was ready for me to pick up. I was so incredibly grateful for this service. I will be back in the future! And yes, we are now engaged! :)

Great service and quickly repaired 3 watch batteries on the spot! Nice selection of watches in the…read morestore too. I'll be back!

Family run. Gemologist knows his stuff! You'll receive personal service every time you visit!!read more

Called asking about a insurance watch appraisal. Said they don't do that and then told me to call…read morethe manufacturer of the watch. When I told them they don't do that, he seemed somewhere between surprised and offended.

Walt's delivered a clean, well-crafted ring setting for my stone, the design work itself was solid…read more However, the communication throughout the process fell short of my expectations. An approximate one-week delay was never proactively communicated, which ultimately meant I didn't have my ring in time to wear it to my husband's birthday celebration on St. Patrick's Day. That was disappointing. I had high hopes for Walt's, local jewelers are a rare find these days, and I was looking forward to building an ongoing relationship, starting with a pair of cultured diamond hoop earrings. Unfortunately, the communication experience has changed my mind.

My wife's diamond came out of its mounting while we were on vacation in Miami. When we returned to…read moreArizona, a friend recommended Walt's, so we brought the ring there to have a new setting made. Initially, the ring came out beautifully and my wife was very happy with the result. However, after a couple of years, the band started chipping, so we brought the ring back to Walt's for repair. After they had the ring for a couple of weeks, we went in to pick it up and immediately noticed the diamond was not positioned the same way it had been when we dropped it off. It was clearly crooked and had been changed from its original position. My wife tried to explain this to Cheryl, but instead of listening to our concern, she insisted it was our issue. She repeatedly told my wife that because the diamond has a unique cut it would always appear crooked. The problem is, the original jeweler at Walt's had the diamond set perfectly the first time, so we don't understand why it couldn't be done again. What made the situation worse was the tone of the conversation. When a customer raises a concern, it shouldn't be met with someone speaking down to them. For over a month now, we have asked multiple times to speak with the owner, Javier, but we keep getting the runaround. On top of that, we asked them to have the ring appraised while it was there. When we received the appraisal back, the ring was significantly undervalued. The carat weight was listed as more than a full carat lower than the actual diamond, and the clarity and color were also incorrect. When we asked why the appraiser didn't request our GIA documentation, we were told we should have brought it ourselves. As customers, how would we know that was necessary if no one asked? Lastly, while my wife was there looking for a 10-year anniversary band, she felt like she was treated as if she wasn't worthy of being a customer. Ironically, she ended up purchasing a beautiful $8,000 band that matches her ring set. At this point, we are having another jeweler correct the issues with the ring, and possibly even create a new setting because we've lost confidence in Walt's. We have asked repeatedly to speak with Javier, but the staff says he is in the reserves and they never know when he'll be in the office. It's disappointing that a business would handle customer concerns this way. Unfortunately, because of this experience, we will be taking our business elsewhere going forward.

Super kind service at first…read more Being an inexperienced 14yr old I brought an item in to get a wire soldered. They said they could do it and when I got it, it was messy and weak. I took it home and when I assembled my model , it turned out one of the components was damaged (near the wires that were soldered) It cost $50 for a new one and they said that they weren't at fault and turned me down. No compensation... Pretty disappointed, as I don't really have a stable way to make money at 14...

I will get straight to the point. The hobby is dying, and some of the guys here are not doing it a…read morefavor. They always sound in a rush and annoyed. Hey bud, if you don't like your job THEN LEAVE. Everytime i have gone in there even with my pregnant wife I feel uncomfortable. And i see the way other customers are treated. Customer service is garbage but for 1 guy making it worth the trip. The value and pricing of parts should be lower due to the weak a** customer service. I am not the first nor the last to have this issue. Let's keep the hobby alive! No reason to kill it with salty a** people. This is as far as I go out of respect to the owner. But do not expect a friendly experience with RC's here.