Buyer Beware!!! I purchased some items from Jostens. One was a graduation ring for my daughter. It was quite expensive. I only mention this because what I'm about to write. We recently got the ring in the mail. When I opened the package the ring box was and grabbed the papers inside of it along with the ring box I noticed my hands turned blue. Upon looking further, I noticed it looked like ink that I thought was from the papers or the outside of the bag. I soon realized it was all over the inside of the bag and it was blue toner.why would they have blue toner all over the inside? Who knows. I tried to wipe it off and wipe my hands with a wipe and that made it worse. It was everywhere and got on everything. I had only pulled out the papers at that point. I had t even gotten the ring out. It was such a fine dust but so much of it and everywhere. I pulled the ring box out and it was all over the box too. It took me an over an hour to clean everything up. Thankfully the ring itself was not damaged and surprisingly the inside of the box was not messed up. For such an expensive item the care of the package was extremely poor and I don't know why it had blue toner all inside of it. The ring itself was nice as my daughter was happy for that. But Jostens needs to step they game up and fix their shipping process up. I rate it a 1 because the money I spent buying stuff from them I should not have gone through this. I hope they do something about this and not ignore it. read more

My high school ordered through Josten's for my grad invites. The first batch of graduation memorabilia was sent in a timely manner; however, I noticed that they printed my name wrong on the name cards I ordered. I emailed the company and received an automated email back saying that they'd respond to my email in 2 business days. After two days came and went, I called Jostens, which was not an easy task. I called many times, but I wouldn't get through, so I sent another email. This one didn't get a response at all. This all happened on a Friday, so I couldn't try calling again until Monday. After trying a few more times on Monday, I finally got through and I was reassured that they'd send a new batch out immediately and that I'd receive it in ten business days. Seeing that graduation is closing in, I said I wouldn't be able to wait that long and the woman on the other end told me she'd try to rush it. Ten days has come and gone, much like what happened with the emails (still no reply) and I still don't have my name cards. Now, I'm graduating in less than two weeks and still haven't been able to send out invitations. I called asking for a refund, seeing as how I'll have to send them without the name cards at this point, and I was told that Jostens NEVER gives refunds, no matter the circumstance. Honestly, don't even bother with this company. Other than that experience, my cap and gown were fine. The invitations were pretty cheaply made; the card stock was pretty thin and some of them arrived wrinkled. Three of my outer envelopes arrived creased around the corners, but the inner ones were fine. My envelope seals were also a little wrinkled, and some of the seals at the end of the sheet were slightly cut off, but it wasn't too noticeable. The hoodie I ordered was comfortable, but not worth how much it costed. read more

My daughter's school requires their Seniors use Jostens for everything, cap/gown, yearbook, announcements, grad ring etc! From her senior photo to ordering her cap and gown to announcements I've experienced nothing but frustration! The website is garbage and just sends you in circles PLUS to create a yearbook message you have to download an app which apparently doesn't recognize tablets. I will say the employees involved in her senior photo were good. But once again the process was ridiculous! We selected the photo for yearbook in the studio but then I got a text telling me I had until end of business that day to log in and choose a photo for yearbook online. Then I get a call telling me the photo I chose online was different than what we chose in studio. If you knew we chose in studio why the text!!!??? You can only access the photos online for a few weeks and the yearbook (sold only thorough Jostens of course) requires the photo WAY before you would order announcements so now I have to contact the again to create the announcements. I haven't received the cap and gown I ordered weeks ago and the school says they don't have it. From the schools point of view, I can see why this arrangement would be attractive but believe me as a parent this is hell. This is supposed to be an exciting time but I'm very nervous that nothing will come out right. I VERY FRUSTRATED - VERY WORRIED PARENT! read more

Liked the ease of order and ability to customize the ring to just what my daughter wanted. This was meant to be a gift for graduation. In the order and billing section you are able to have the ring shipped to the payee, me, Dad. The ring instead shipped to our home with my daughter's name on it. Of course she opened an expensive gift with absolutely no fanfare and completely ruined her graduation present. Thanks for nothing... Please fix your delivery/shipping system. read more

This company ought to be ashamed of themselves they take peoples money that they worked hard for only to keep you holding for hours and you never receive the items that you pay for and on top of that they charge you an arm and a leg for the items. You are better off purchasing your items yourself and doin it that way. And if you all be prepared for them to keep you on the phone all day. As I am typing this out now I am on hold and been on hold for 20 minutes now when this should have been taken care of back in January and then again in May when I called. The only reason they are getting one star is to leave this post. read more

Nicest staff and answered all my questions making me feel confident in my purchase. Can't wait to see my daughter's face on Christmas morning read more

Reply from owner- One year later. I think that 100% proved my original review was spot on.

I placed a $431 order for a high school locket for my daughter and received something that was ENTIRELY wrong. When I called the company to rectify the issue, I received customer service equally bad. I was told Jostens could not send me the correct item until they received the incorrect one back. I was told my return would be easy: "I could just go to the post office, BUY an envelope to send it, and they would send me a shipping label." Not surprising, I never received the shipping label. After I called back and placed on hold for an insane amount of time, I was told by a supervisor that their UPS shipping system has been down for weeks. Weeks! Jostens does not care about their customers or their customer service. read more

I wish I read the reviews before ordering my daughter's class ring. It took 10 weeks to arrive and it is not at all what I expected. It does not look like the photo at all. On the website, it looks like a high quality substantial ring. I did not receive this. It is very thin, flimsy, the gem is tiny and the writing is so small that I need eyeglasses to read it. I am shocked at the poor quality of their products these days. Jostens was the go to for everything class related when I was growing up. I cannot imagine that that they are still in business with the products that they are sending out now. I am embarrassed to give the ring to my daughter. She is going to hate it. So sad. read more

I ordered my Ucla class ring in February , it was supposedly lost in there mail, and they had to make a totally new one . I called again on may 7, it was sent out for delivery on may 4, and I was suppose to get it on may 12 . Did not get it . I called today , may 14 , and the rep said we are waiting for the stone to finish the ring . I call bs. What's going on ! I want my $$$$ back ! Please read more

Buyer beware!!! If you buy a ring from Jostens, make sure you keep the receipt for the rest of your life! My dad purchased his ring from Jostens in 1974, when he was a senior in high school. It came with a lifetime warranty! The stone has since fell out of the ring, so he sent it to Jostens for repair. He just received it back in the mail today with a letter stating it wasn't their ring and they will not fix. Also included business names and phone numbers of other places that may have made it. Thanks for the lifetime warranty Jostens! read more

I ordered graduation announcement cards and received the wrong ones. After searching the person's name on FB and Instagram and not locating her, I contacted Jostens to let them know that I had received someone else's cards and that I had not received my cards. They had sent my cards to the wrong address as well. By this time, it is one week from graduation, and I ask the rep if there's any way they can send new cards ASAP so that we can have them at a few days before graduation, and they said that they could not expedite them and that it would take 7 to 10 days. It is two days before graduation, and I still have not received my cards, and I'm sure the other person has still not received their cards. I would NOT recommend doing business with Jostens. Usually when a company makes such a mistake, they try to rectify it. They did not even attempt to accommodate me, even though it was their mistake. Again, it is past the 7 to 10 days, and I still have not received the cards. If I could rate a zero, that's exactly how I would rate them!!! read more

Absolute trash. Got the address wrong on the return labels for Graduation invites. Skimped me on tissue overlay. They also have shoddy inner envelopes that barely fit the invite at all. Hella overpriced and the CEO can go to a Chinese labor camp and starve to death for all I care. read more

Q caps and gowns only I don't know why Yelp says party supplies jewelry and everything else they don't seem to give a s*** that it does horrible business read more

I sent a ring for resizing and a few weeks later, I receive the ring that was sized down not up like I asked. I send it back and 5 months later I receive a ring that was still the wrong size plus a crappy job on it. I take a closer look at it and it has someone else's initials. I emailed them twice now and no reponse. I am convinced that if I ask them for the time of day, they would get that wrong too. I was about to order my daughters class ring from there, but they have mishandled my USMC ring. read more

My order took an extended amount of time due to cv 19. It was worth the wait! The product is beautiful and exactly how I pictured it would be. Customer service when I called for updates was excellent. read more

I have been trying to reach customer service for over a month and no one will return my calls. My daughter's college ring has a flaw in her diamond and it needs to be fixed. We pay a lot of money and expect some kind of response even within a week or so. I understand Covid delays, but not being ignored. read more

I have had a Jostens college ring for more than 25 years. Recently​, after losing some weight, I needed to have my ring resized. I sent it into​ Jostens and they not only resized the​ ring they replaced the stone and gold lettering on the stone and polished the entire ring. When I got it back it looked brand new. All this without charge including shipping​. read more

Jostens is the worst company I have dealt with in a long time. I placed an order for graduation attire and 5 weeks later still have not received my order. You cannot e-mail and when calling you are on hold for at least an hour or more. Then their customer service is awful and they can basically tell you nothing. So awful to mess with people's graduation. Stay away from this company! read more

Horrible horrible, not impressed, I placed a baby add for my kid for the middle school year book, and they put it in the high school yearbook, after we even verified that it was middle school, I waisted about $130 for an add my kid doesn't even get see and we still have to pay for just because it got put in, but it was put in the wrong book their website they use sucks, extra slow, and I do not recommend for anyone. Extremely disappointed. read more

I ordered the cap gown and tassel combo C on-line, and after my daughter graduated they demanded the gown back and told my daughter she didnt purchase the gown. I showed them the receipt that shows in blk and wht that I purchased the CAP and GOWN, but the rep said it didnt matter because it would have cost alot more to purchased the gown. I spoke to customer service on the phone the next day and they told me "what do you want us to do" what a class act company, they false advertises on their website. Like others before "worst company ever" I wouldnt be surprised if some Education Board member is getting a big kick back from this company. Josten needs to be investigated.I give this company ZERO stars. read more

Update: I want to thank Laurie H. at Jostens for finally getting to the bottom of the cap and gown issue. With her help (and 3 phone calls later) my daughters cap and gown will be FedExed to my house. Thank you Laurie H. for finding a solution! I have had the worst experience with Jostens. Last year when my first child graduated high school, they printed the date on her photo card inserts wrong, and I did not receive a couple of items that I ordered. One they sent me a replacement for no problem. The other one they said they didnt receive an order for, but if I still wanted it they could place the order and send it to me. Not happy but ok. I thought maybe it was a fluke, because they have such a high reputation. I ordered from the again this year for my second daughter...BIG MISTAKE! They left her announcements package in the school office in March and didnt bother to message me that they were delivered like they said they would. Yet when I would call they would tell me they were ready yet. Didnt get them in our possession until May when the school office called and asked if when I was going to pick them up. Then the thank you cards were not what we ordered. We ordered gold to match her name cards, but they sent silver; and I was told it was too late to reprint them. To make matters worse, Jostens says the school has her cap and gown, and the school says they only have her announcements. Graduation is in a week. My daughter STILL does not have her cap and gown, and I cant get a straight answer as to where it is. I ordered $600 worth of merchandise. You would think they would appreciate their customers a little more and provide better service! God knows they sure are charging enough money for stuff! So glad I went somewhere else for her class ring! read more

My son is a senior this year at Community High school. We have spent over $500.00 on his graduation announcements and Sr items. When I contacted Jostens to ask what they were planning to do with all the Covid-19 crisis I was told by a rude not so customer good Customer Service rep that they service to many schools to do anything to the announcements. I was also informed that it was my problem and we should just put a note in there that the dates were changed. I didn't spend this much money to be told it was my problem. I will not be using Jostens in the future for no product as I have a upcoming JR and Freshman. I will choose to get my products for their competitors like Amazon and Prestige photo who has already offered to reprint these products at no cost due to the pandemic that no one could foresee. Jostens needs some competition in the school sector as they have gotten to comfortable and forgot how to service customers read more

Worst Company to deal with , Unprofessional and Incompetent. Do NOT buy from this company they have no idea what they are doing. No way to correct their errors and not on the same page. If you try to cancel, they charge you 75 dollars SO DONT DO IT read more

The absolute worst. Pay in advance, don't get anything and no refunds is their policy. How do you not offer a refund when you failed to provide what you paid for? So sorry I ever ordered from them. They keep saying the same thing even though they completely messed up my order; it'll ship in 5 days...only to never ship. Was going to order jewelry for my grad, so happy I didn't. Customer service is rude and snide I guess because they know either way they have your money and you are screwed. Notifying my bank and hopefully I'll get something back. I highly doubt the good reviews; they are way too over the top for the poor service given to so many others. Wish I read the bad reviews here before I purchased I would have saved myself the aggravation. read more

I absolutely DO NOT recommend buying anything from this extremely unprofessional company. It took me almost 2 months to get my cap and gown, they sure as all hell charged my card quickly though! When my order finally got here it was completely wrong! I filed a request to have the items returned and it's been over a month and a half since this elusive label was sent out and STILL NOTHING! The people who work at this company are completely useless! I had to pay $18 in shipping this morning out of pocket just to send it back and just now they are saying they are not going to refund me anything at all! I've gotten my bank involved. Seriously go to other company for your stuff. read more

Customer Service is awful, they don't answer their phones & if they don't want to then plz reply to your emails

Placed my order in January and barely got it yesterday which was March 27th. When i went to see what I have, my senior bag had no print on it, and my senior jacket had a hole in the armpit! They don't give refunds unless you're not graduating and clearly don't care about what they're throwing in those boxes. It doesn't take three months to figure out how to send something! I would never recommend this place. read more

I am extremely disappointed in the whole situation with Jostens. I ordered from them a couple of years ago and never received my package and was never refunded or even contacted back. I recently decided to give them a second chance hoping that it was just a one time thing, but had yet another terrible experience. I ordered my graduation cap and gown and everything else needed for graduation through their website, come to find out the website was wrong and I was sent the wrong stuff. The stuff that I did receive (which was not the correct items) came damaged and was overall poor quality. But it doesn't stop there, they refuse to pay to have the items shipped back unless you're going to purchase other items through them. I'm not ordering more items to have them be damaged or even undelivered. Their customer service is terrible and everyone I've ever talked to has been rude. By far the worst company I've ever worked with read more

I am furious right now. I ordered my class ring and I got in last april (its august right now). I sent the ring back to jostens because all the measurements were off and so was the band. After numerous emails and complaints, I still havent gotten my ring back and have called my representative multiple times without him answering. They said they shipped my wring to my schools representative, and although I sent him emails and have called him, he still hasnt responded. I am furious about not getting my ring and am wondering if I will ever get it. WORST.COMPANY.EVER read more

I received a shirt with Euless Trinity logo on it and the letters were orange instead of red, so I let them know and they made another shirt and it was just like the first one. So, I contact Jostens again and I was told that it's the machine. Jostens is a large company, so why is their red, orange? Also, you can see the line around the logo, where they ironed it on! This should not happen! I am very disappointed! read more

I placed an order from the school store for apparel. While i understand that it is made to order, I am HIGHLY disappointed with the quality of the items. they are VERY cheaply made and not sized properly for high schoolers. read more

My Son won a drawing from Jostens for a "free" class ring/tag. He asked about the limitations and was told that he was limited to one certain type of metal and that was it. He selected his tag because he doesn't like rings and turned in his order form. Again the salesman stated no limitations except metal. Two weeks later I receive an email from Jostens stating I owed $398 as his selection was over his allotted $297 "free" item. I explained that he was told there was no limitation, twice. I was asked again for my debit card number for the remainder or he could select something in the $297 range. For tags-those start at over $300....as do most of their products for rings and tags.....so essentially he can get a ring with NOTHING....or their ploy was that parents would then pay to upgrade the kids free item into something the kid actually wants. Watch out for this shady practice. read more

After reading these reviews, I can see that my situation is common. I ordered my floating locket with charms in March - over 3 months ago. The locket arrived in 4 weeks, with no charms. I was sent to the warranty department, and the charms were 're-ordered'. that was 8 weeks ago. some did arrive, but not the signature one - the only one that matters. I have emailed 3 times, and only get automated replies. I have called 5 times, and they can only say that it has been ordered, but they have no other information. No tracking or anything. Today she said that they are swamped, and have inventory and all. REALLY!? I paid $339 and of course cannot get a refund. There is no recourse for their incompetence. I am stuck. Jostens has a monopoly and no competition. They clearly cannot handle the job. read more

I am a very frustrated customer. Jostens technical support has been very kind and accommodating with me but they fail to communicate with the plant dept. I have sent my college ring in twice for repair and I am currently waiting for a third correction. Each customer support agent has a different story. I worked with the sales person at my school who showed me lustrious metal and and aquamarine stones. I decided to order my college ring (size 8.5, lustrious metal, aquamarine stones) March 16th and received it April 18th. The metal was correct, but the sizing felt too big and stones looked exactly like white spinel - there was no blue color at all. I contacted Jostens and spoke with D who was very good and helped me send the ring back for resizing and stone confirmation; she assured me that they would resize the ring and contact me to confirm whether the stones were in fact aqua. By late April, G from suctomer service contacted me and confirmed that the stones were aqua and that the website's images are "shot under enhanced lighting which makes them look more blue". I corrected her and told her that I had never used their website and that I was shown what aqua looked like with the display models, in person from the sales person. The stones that were apparently confirmed to be aqua by the repair plant, were nothing like the blue aqua stones that the sales person had shown me. Under G's advice I request the stones be switched to blue zircon stones instead. I told her I was moving out of the country by mid May and she assured me that they will issue and "overnight" draft back to me. I received my repaired ring may 2nd, which was resized to 8.5 and fit well on my hand, however the zircon stones looked yet-again like white spinel. I called Jostens and reached D again who recognized me, apologized and looked into my order repair. To her surprise, the ring was resized but the stones were never switched out and she confirmed that the plant's notes said aquamarine; they resized it and sent it back to me even though I followed the technical agent's specific instructions on how to write a note requesting to resize and switch stones. I sent it back for a second time, wondering if they even had any blue stones in stock to begin with. Jostens service got significantly worse from here. I watched the tracking info until the ring was received early may and did not receive a phone call. I waited a whole week and still never received a call, even though the first time I resent my ring they called me right away. I had to call them early may, and reached G again. This time G told me repairs would take 2-4 weeks, but I told her that last time Jostens gave me an overnight draft and that I was leaving the country late May. G said she would "speed up the process" and then sent me a warranty order confirmation email that explicitly said the date I would receive my ring - that was false. I trusted Jostens' email and finally called to check in mid May and spoke to B, who said that the ring was never repaired because the stones were actually blue zircon. I told B that the stones I received both the first and second time were both white spinel that did not look like the blue aqua stones that the sales person showed me in person. I also said that D confirmed the aqua stones were not replaced by zircon. I also informed her that G confirmed the repair status was 'active' not pending. (clearly throughout march / april / may none of the agents made any notes in my order) I asked her if she has a picture of the ring in front of her so she could use her own judgement to see that the white stones were neither aqua nor zircon. She did not have a picture, and told me I was wrong and that the stones were blue zircon. The next thing that happened was interesting: According to the support team in Minnesota, the plant claimed the stones were zircon and requested I switch to fire blue. It was clear that the workers at the plant in Texas resized the ring while forgetting to switch the aqua stones, and tried to cover their tracks by claiming it was zircon and trying to get me to request fire blue. This would have been beneficial to them because they would be able to claim that they switched zircon with fire blue but really they switched the original aqua. The plant workers were smart to trick their own technical support team into blaming the customer's 'pickiness' instead of admitting their own negligence. That must be why Jostens never called me back upon receiving my ring the second time. I implored B to email me a picture of the ring with the statement confirming what stones are in the ring. She agreed and confirmed my email. At this point, 2months after I ordered the fucking thing, and 1month of sending back and forth, I am still waiting for a picture which Jostens will probably never send. I have finished my college and do not have simple ring to show for it, moving out of the country in 1week. Why does Jostens try to make all these promises? read more

This company was first of all rude about the city I attend school in, which is bad business considering you're selling the somebody who is from the city. Also, they tried to put on a ceremony I could not attend to distribute our class rings because I had a final to take. They could not arrange another way of distributing the ring until the day beforee leaving Pheonix, also Mother's Day evening. They sent me an email that evening saying I had to reply to them to get my ring that evening. In a time when relatives are flying into town, finals are still happening, and students are about to move, they really should do more to contact their customers. I even contacted them and they couldn't work anything out. This company needs to work on their customer service. Perhaps once I get my ring I will feel otherwise, but they only have a couple more days to get it to me before I move out of state. If I knew this would be such a difficult endeavor, and that I might not even have my ring at graduation, I would have thought twice about purchasing one. Their rings aren't cheap, they should provide better customer service. read more

If I had the ability to leave no stars and an extremely scathing review, I would. However, I will just have to leave you with the scathing review as this company is the worst company I have ever had the misery of dealing with my whole life. I am utterly disappointed in their inability to pull themselves together. I ordered a ring from them and it turned out fine, but disaster struck when I attempted to order graduation announcements and cards. I had to call customer service repeatedly as the website had a glitch that would show you the wrong card color. I wanted gold and it would show me a black card! I then received it in the mail and it was black, despite selecting gold! Why did this happen, you may ask! I called customer service and they were so incompetent, I felt like my brain would shrivel up if I listened to one more second of their droning on about useless coupons and card colors. They told me to select the gold color despite the preview showing it as black and said they would fix it on their end. Yeah right! They then compensated me with a coupon meant to cover half the cost, but it didn't even work! I now had to pay double and had to wait anxiously for months to see if my cards were even possible to send out without making me look embarrassing to the relatives. It took eons for the cards to deliver and I had to resort to choosing another color (blue) which by the way, made the card look absolutely hideous. I am just so disappointed in this rock-bottom service and don't believe it will ever get better, so do yourselves a service and use Shutterfly instead! If all you want is a stack of cards with your face on it, keep in mind that you should not be experiencing what I have just detailed! read more

So far I'm unimpressed with Josten's. I ordered my son graduation package ALONG with his class ring. I paid it in full with ONE check! I'm having to jump through hoops just to get them to acknowledge that It was paid. Very unhappy!! Go someplace else. Very untrustworthy! read more

Well I'm just waiting for my refund check. I graduated high school in June, and Jostens offered students a rental service. Basically, just rent your caps and gowns. I gave my cap and gown back exactly on June 19th. Hmm its been how long, almost 2 months. Just one more week and its two months. My brother already received his a week ago, and well Im waiting for mine. It does not take long to send checks. Currently emailed a rep from my school, lets see how this goes. I'm going to keep this rating at a one star, hope its fixed. read more

Jostens builds a great looking ring of very good quality but their customer service is HORRIBLE! I called them about an issue of the delivery date being way behind and was told "I will get someone to call you right back", Several weeks later received a call (after the rings were finally delivered) asking if I was satisfied. Well no I am not satisfied. If you can't meet your proposed timeline and don't have the courtesy to even return my call in a timely manner you don't deserve my business. Find another ring vendor! read more