We hired Adval construction to repaint our kitchen, bathroom, and hallway linen cabinets. Our old…read morecabinets were dark and gloomy, and we wanted a refreshed look. While we are overall happy with the final product, there were some pros and cons along the way
Pros:
- Hiring Adval was a pretty seamless process. We requested a quote and within a week, Camila the consultant/designer came for an inspection of our area, measurement, and go over samples for a free quote
- Since my husband and I didn't want to be around paint fumes, it took us a few months to schedule the project in tandem with a trip out of town. Adval respected that and didn't push; they simply had us let Debbie know when we were ready
- While we were out of town, the painters Ana and Jeff were very respectful of our place. We had cameras setup for security, and they always cleaned up after themselves, turned off our lights, and ensured our doors were locked each day they were on site. They even helped bring in our trash bins after trash day!
Cons:
- Adval wasn't the most affordable in comparison to other quotes we received. However, we chose them anyway because their process and communication seemed the most thorough (in the beginning)
- Since we had the work done while we were out of town, scheduling with the GC Pedro for repairs and touchups was a bit of a struggle as they were already busy with other projects
- It was not made clear how EASILY new paint on the cabinets could get scratched and damaged. We had pre-existing rollout drawers in our bottom cabinets and they scratched the doors so quickly. In addition, some areas (drawer/cabinet edges and corners) have already chipped. We wish Camila elucidated this information to us when we were debating painting vs refacing and that Ana/Jeff/Pedro gave us care instructions for the new paint when they initially finished the project
- There were a few doors that were clearly damaged prior to painting (corners were broken off/chipped but then the door was still painted over); Pedro ended up picking up these doors and they repaired them at their warhouse
- It took about 2 months from the time we returned from our trip/initial paint completion to the final completion of the project (between scheduling, Pedro taking the damaged doors back to the warehouse to have repainted/repaired, and Ana/Jeff returning for reinstallation and final touch ups; the final reinstall was rescheduled on their end 3 times which was slightly annoying)
- We changed our mind after initial completion from financing to paying the remaining balance in full. However, something must not have been communicated because the Synchrony account was activated and we didn't know until they charged us a late fee due to missing the first payment. We were able to get the late fee waived and ended up just paying off the balance through Synchrony. Again, annoying.
Overall, even with the roller coaster of our simple project, the entire team at Adval was always respectful. They were quick to respond to my texts/calls and showed professionalism in their work. I appreciated that they were responsive and accountable. We are just disappointed in how fragile the final product is and we weren't properly informed.