Randall and Randalyn really saved me today, as I was stuck on the side of the road with nothing to work with. They drove way out of their way to get me back on the road, and I want them to know how very much I appreciate it. These are great, honest folks! Thanks so much! -Nick of O'Reilly Auto Parts read more

WARNING: DO NOT TAKE YOUR VEHICLE HERE They quote you one price, trap you to pay another inflated price then simulatenously threaten to place a lien on your vehicle if you don't pay the inflated price in 3 days all while suddenly demand a different form of payment when they realize they can't piss on your leg and tell you it's raining....they sabotaged other components of my vehicle purposelfuly after I exposed and challenged them on their demonstrated shady practices. Despite knowing their $1100 quote was $300 higher than the competitor I just want to get it done so I'll agree to go ahead and have the work done to save myself some hassle and back and forth.....that +$1100 changed to +$1600 9 days later....almost every interaction, update on progress was initiated by me... unacceptable What happened...I was traveling to Birmingham and had been on the road for 2 hrs 11 min when I noticed the temperature gauge increasing...never went to hot, just went up to about 3/4 the way ...soI pulled over parked, towed it to a business for a diagnostic...didnt go with that location because I thought that that was too much work that was being recommended considering I drove over 2 hrs before noticing the gauge escalate a smidge. Fast forward, JONES OFF ROAD was recommended by another business owner that advised he service all of his work trucks there. Prior to that recommendation, I had a diagnostic at another local shop that quoted $831. I personally thought there was no way to drive 2 hours with a bad radiator, leaking water pump so I opted to go with Jones Off Road. HUGE MISTAKE: Everytime there was communication told me that once my truck arrived they'd be able to get it back next day... Fast forward 9 days later when I go to pick up my vehicle there was an exchange of words as I confronted the human, Nikki, about the fact that they had switched up pricing..... on top of that I called out that the itemized bill that she refused to give me prior to my arriving clearly showed that they had doubled up on the retail price for both the water pump and the radiator.... Of course she didn't like that and disputed that fact until I told her that I already had parts prices prior to allowing them to move forward.. based on their recommended parts and repairs by phone,Is hung up and called as I awaited a call back from her husband who would soon answer my questions about why he recommended what he did ... My truck, prior to being dropped off to them had a fresh paint job so of course I proceed to go out turn on the truck to let it run to make sure it does not overheat, also to make sure that there are no visible leaks, and do a full walk around to make sure there's no damage to the exterior paint job which was fresh,,,painted prior to issues.... Since the truck was on and I was inspecting things before getting back on the road I, of course make sure my lights are still bright make sure my signals and my brake light work which is something I do with every vehicle Everytime if I'm traveling out of town... low and behold, my turn signals nor brake lights work..... SABOTAGE ...I have a video that was taken before it came to the JONES OFF ROAD that shows the gauges, read more

I was driving from Nashville to Auburn on May 5, 2022 to pick up my son from college when several warning lights came on and I lost most of my engine power. Managed to get to an autozone and their computer gave me a diagnosis (not good/expensive). I was nearly 4 hours from home and an hour from my son. What do I do? Jones was recommended. They were very close and the owner promised to take a look. He hooked up his own computer, then popped the hood. He checked this, cleaned that, lubricated something else...all the warning lights went off and the car seemed fine. I asked him what I owed him and he said, "not a thing." I picked up my son and drove home the next day. No issues. read more