Initially I really loved working with Jones Landscaping. The office was courteous and professional. Brett came out to give us a bid on our backyard landscaping. He was awesome. We had just built a house and we didn't get the backyard landscaped by the builder, so we were starting from scratch. We had Jones do a natural retaining wall, sod, sprinkler system, gravel on the side of the house, they brought in river rock for drainage, playground bark, sub'ed out concrete work for a patio slab (which was just OK work, but we are fine with it, one of the lines is quite crooked and we spoke to Brett who stated they are no longer using that sub now), and they even planted 15 red cedars that I had purchased elsewhere. Our landscaping cost was in the double digit thousands. They did all the work in about four days. The workers were courteous and clean. Our backyard is simple, but usable, nothing fancy. We are mostly pleased with it, however, and this is where the 3 star review comes in. We need to have more drainage added because, like most people in these newer Ridgefield subdivisions we are dealing with poor drainage coming from our neighbor's house. We had also decided we would like to add drip lines to the cedars we had planted along our back wall, as well as to the plants in our front yard. I reached out to Jones to see about a quote for a french drain and the drip system. They were quite responsive in getting us in and having Brett come out for a quote, however the problem comes after this point. It took multiple emails and phone calls and five weeks later to get the quote, which once it came was only for the french drain and didn't include the drip system or some other items I had discussed with Brett while he was out here. I sent another email to ask about this and I have still not heard a response two weeks later. I understand that most landscaping companies are busy during this time as a lot of people are doing work in the time of Covid etc. (I even asked Brett while he was out here is this was too small of a job for them right now because I know everyone is slammed, he assured me it wasn't). I don't understand what we did to have this happen and I am quite frustrated. Unfortunately, I wouldn't, and since have not, recommend Jones Landscaping. I contacted another landscaper who promptly came out, got me a quote within four days, is half the price on the french drain that Jones quoted, and has us on the schedule for next month. read more