This place was bought out in 2021 by FYI Health Group. Maybe that explains the low standards they have now. Their signage states don't sacrifice cost for quality. I bought an expensive pair of glasses; the paint came off the frame; the frames were replaced. Within 2 weeks, the paint came off again. All under warranty. They recommended another pair. Agreed. This was the best course of action. New pair cost almost $100 less. They weren't willing to refund the difference. Rueben & Sam both stand by the policy that they are eating the difference as they needed to order new lenses and frames. And how is this a customer problem? You are selling frames that aren't top notch. The lenses go with it - there is no way around this. You are getting the benefit of returning those faulty frames to the manufacturer. And you should be eating the cost of both because this is about quality, a great customer experience which will lead to customer retention.
Rueben, you made the other decision. You made it clear: you are bound by your policy. This never goes over well with a customer. Now, you've lost 2. I realize we are, but only 2 BUT hopefully others will read this review & decide their money can be better spent elsewhere.
This isn't the only business in the game. FYI, sometimes you shouldn't sacrifice customers for cost. read more
