More than two years after the passing of my father, as recently as a few weeks ago, Jonathan Field has continued to harass me and my family by calling and emailing to demand that we remove this Yelp review. He continues to insinuate threats of legal action against us for a negative review of what happened and how he screamed at me and our funeral director over telling him about his terribly damaged product.
Nine months after dad's funeral, here is a portion of the email he sent to me,
"I think that it is well overdue that you remove these photographs from YELP as what happened in no way am I responsible. [...] Your other remarks were unnecessary as we have stated and to be removed as well. I expect a reply from you stating that you have complied with my demands."
Please take a moment to look at the photos of the damaged casket, then reread his words...
"I expect a reply from you stating that you have complied with my demands." There are no words to adequately describe the nature of a person who would think they could fail so thoroughly at their responsibility to a customer but still turn around and "demand" something from them.
After our last phone call, I told him I would ask my family if they would accept a legal settlement to resolve this matter. My family quickly and unanimously decided that his continued harassment, anger and insinuated threats prove that he is neither sorry for what happened, nor has he changed his tone about this situation. I emailed him to tell him we were declining any offer of financial settlement, and to this he replied, "There WILL be further contact with you Robbie! It is in progress." Again, more insinuations and threats.
Additionally, he has now resorted to fabricating entire stories about our funeral director and my family refusing a new casket lid. It simply never happened, and even if it had been offered, it would never have worked. Our funeral home nor our grieving family would have had the desire to remove a lid from a casket and attach a new one. It's an absurd story that wouldn't make sense even if it were true. He is stopping at nothing to harass us. He states over and over that the dented casket is not his fault or responsibility. I have said the same thing to him for two years...your product, your responsibility.
On our last call, I told him that he did not understand that the bad review was more about his yelling, screaming and terrible customer service than it was about a damaged casket. No matter what is said or done, please look at the attached photos. My father is buried in that dented casket. We received it two days before the funeral. We had no choice but to bury a Vietnam veteran, honorably discharged Marine Officer and Pilot in that damaged box. No amount of lying, anger toward my family or threats will change that. In the same way, nothing will change our resolve that we have the right to post a negative review when an experience as nightmarish as this occurs. read more