Everything! From cost, ease of booking, flexibility, wonderful crew-Effe and Ruby! And they…read moreproduced glorious weather!

Went out on the Bay Wolf today, with captain Ruby and crew Fallon. There were 10 of us in my party…read more We spread my wife's ashes in Kirby Cove, in the same spot where we spread my mother-in-law and father-in-law's ashes some years before. Ruby and Fallon were wonderful, showing a true love of the sea and answering our many questions about landmarks, currents and wildlife as we sailed out on the bay. I think my wife would have approved; we did it up right. Thanks so much to Neptune Memorials for making this a wonderful day.

My dad was a WWII combat vet and as far back as I can remember he said he wanted a military…read morefuneral. Well, in 2008 or 2009 I found Mr. Field's company. I contacted him and he was great to work with. We put together a one of a kind WWII casket package for my dad. Today I started the pre-need process for my USAF package.

More than two years after the passing of my father, as recently as a few weeks ago, Jonathan Field…read morehas continued to harass me and my family by calling and emailing to demand that we remove this Yelp review. He continues to insinuate threats of legal action against us for a negative review of what happened and how he screamed at me and our funeral director over telling him about his terribly damaged product. Nine months after dad's funeral, here is a portion of the email he sent to me, "I think that it is well overdue that you remove these photographs from YELP as what happened in no way am I responsible. [...] Your other remarks were unnecessary as we have stated and to be removed as well. I expect a reply from you stating that you have complied with my demands." Please take a moment to look at the photos of the damaged casket, then reread his words... "I expect a reply from you stating that you have complied with my demands." There are no words to adequately describe the nature of a person who would think they could fail so thoroughly at their responsibility to a customer but still turn around and "demand" something from them. After our last phone call, I told him I would ask my family if they would accept a legal settlement to resolve this matter. My family quickly and unanimously decided that his continued harassment, anger and insinuated threats prove that he is neither sorry for what happened, nor has he changed his tone about this situation. I emailed him to tell him we were declining any offer of financial settlement, and to this he replied, "There WILL be further contact with you Robbie! It is in progress." Again, more insinuations and threats. Additionally, he has now resorted to fabricating entire stories about our funeral director and my family refusing a new casket lid. It simply never happened, and even if it had been offered, it would never have worked. Our funeral home nor our grieving family would have had the desire to remove a lid from a casket and attach a new one. It's an absurd story that wouldn't make sense even if it were true. He is stopping at nothing to harass us. He states over and over that the dented casket is not his fault or responsibility. I have said the same thing to him for two years...your product, your responsibility. On our last call, I told him that he did not understand that the bad review was more about his yelling, screaming and terrible customer service than it was about a damaged casket. No matter what is said or done, please look at the attached photos. My father is buried in that dented casket. We received it two days before the funeral. We had no choice but to bury a Vietnam veteran, honorably discharged Marine Officer and Pilot in that damaged box. No amount of lying, anger toward my family or threats will change that. In the same way, nothing will change our resolve that we have the right to post a negative review when an experience as nightmarish as this occurs.

Death can be overwhelming, especially the arrangements after. My guy was from SF and we lived in…read moreOakland. I wanted to return him home. Everyone knows about the Neptune society, and when I read about their process I looked for something else as they take you on large boat with other folks sending their loved ones off to sea and they only schedule monthly. We already had a celebration of life where tons of people showed up but we wanted something more intimate and private for the final send off. I found this service via Yelp. I sent an e-mail to inquire about the process and William promptly called me back the next day. He explained what he did and sounded just like something we wanted and that my dearly departed would have loved. I booked and received a prompt response, with a reminder to e-mail a copy of the scattering permit when I received it and the address and instructions for when we arrived. On the morning off, William sent a text message with same info. My brother-in-law got there before and William called to guide us how to get there. We all arrived and got on the boat, I think it's probably referred to at a cuddy cabin. It was cute and we step on and do go down into the cabin. Will makes sure you put your life jackets on and sign a waiver. He explained the process and away we went. The weather was great and as we approached the spot, we were escorted by a couple porpoises ? Will stopped in a spot with the golden gate to our right san francisco to our left and he helped me undo the bag and we gently scattered the ashes as he slowly moved up and we threw flowers (he also provided some) By the end of it we were all calm and at peace. If you want a private and peaceful experience, I highly recommend you book with this company.

We flew from Phoenix to San Francisco for the day to spread ashes of loved ones on the water…read more Everything about the experience was wonderful and we will call you for just a little cruise on the water next time coming to San Francisco. Captain it was a pleasure meeting you. Thanks so much!!!!

Compassionate humans, serene natural place, the most beautiful, natural and therefore comforting…read moreand inspiring cemetery and mortuary I have ever seen. Will always remember the beauty here.

Fernwood is the most beautiful and serene location to lay a love one to rest. The physical space…read morefor the service is modern, with a visible waterfall. The burial sites are surrounded by trees, with the ability to customize the plot. It's an oasis hidden in the hills. Raymond is compassionate and accommodating. Great at returning calls, problem solving, and ensuring a smooth service.

We had a truly beautiful experience with Valley Memorial Park Cemetery, Funeral Home, and Reception…read moreCenter during one of the most difficult times in our lives. From the very beginning, their team was patient, compassionate, and never made us feel rushed or pressured. After a previous experience with another funeral home where everything felt urgent, this was completely different. The atmosphere here was serene, welcoming, and allowed us the space to breathe, ask questions, and make decisions with care. We genuinely felt supported every step of the way. Because of this experience, I now feel inspired to plan my own arrangements ahead of time so my family can focus on grieving and being together, rather than navigating logistics during such a painful time. I am deeply grateful for the care they provided. 10/10, and I would highly recommend them to anyone in need of compassionate and professional funeral services.

Valley Memorial was wonderfully helpful and kind when my dad passed 9 months ago with his handling,…read morecremation and everything that goes with it.. I would have highly recommend ed and given them 5 stars even then. But now, I'd give them 10 stars if I could. They were amazing as I navigated through last minute, challenging complications with my mom's remains leading up to her burial.... and they didn't even handle her or cremate her when she passed (an East Bay mortuary did). They truly went above and beyond even coming to pick up my moms remains at my home and finding a way to ensure it would arrive safely close to her burial site since I could not take her on a plane with her urn. They were kind, compassionate, professional, thorough, and go above and beyond at a time when it's really needed. Thank you Eugene, in particular!

My Mother and I had our first Ocean Soul Renewal experience on the San Francisco Bay yesterday. It…read morewas awesome, amazing and spiritually uplifting! I would totally recommend Ocean Soul Renewal to anyone to help you find your inner peace with the care and guidance that Robert Drake so graciously offers!

What a magical and well designed day. My 12 year old son and I were looking for an adventure we…read morecould share, just the two of us, to strengthen our bond and build amazing memories together. We spent a wonderful afternoon on Ocean Soul Renewal with Bob and came away exhilarated, excited and with memories that will last a lifetime. We (me especially) were very impressed with his safety gear and attention to detail. The gear was top of the line, best quality and the brief safety protocol covered all the bases. Bob is no amateur- you will feel totally cared for and you may also get to drive the boat and help with the sails if you like to participate! We did and it made a wonderful family bonding moment. Can't wait to take my 14 year old son next. Finally, something MOM get to do that's thrilling and adventurous- boy style. A big win.

My husband and I selected A Better Place shortly after he was diagnosed. We found the staff were…read morevery helpful selecting a tree virtually. When it came time to spread his ashes, the tree was even more beautiful and the ceremony more meaninful than I had imagined. Like many places in the mountains, yes, it's closed in the winter. I find now that I am comforted knowing that tree is there, he is there, and I will be there sometime. I wasn't expecting that.

I recently selected my burial place in a redwood grove in the Santa Cruz mountains. THey even offer…read morehydrolysis of the remains, so all is preserved without the air pollution associated with cremation. Jessica was very helpful to me (and patient!) throughout the process. I've told others as well.

I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.