UNSCRUPULOUS!
DO NOT USE THEM IF YOU CHERISH YOUR LOVED ONES!
Negative 100 stars!
Alex took our money and took advantage of us during our time of grief to get our father's headstone done.
My brother and I had contracted Bocci to do the inscription on my Father's headstone in October 2018 to be finished in March 2019. In April 2019 we go visit the gravesite only to find nothing has been done on the headstone. My brother immediately goes to the office to talk to Alex, he couldn't because the doors are locked. He thinks that's odd to be closed. He decides to go visit on a weekday around 1pm and the doors are still locked. He leaves a voicemail messages and send email. He never got any response back.
In May my brother is trying all month to contact Alex but at this time the voicemail is full he cannot leave a message, and he still does not get any response to his emails. He decides to go visit a few times in May on different days and times and each time the doors are locked and the area where they work on the headstones is empty. Leaving us to think he is no longer in business and we are out of the money we paid him.
Early June I contact "7 on Your Side" to see if we can get our money back in some way. After a couple days the person at "7 on Your Side" said it looks like they are no longer in business because they also could not leave a voicemail, the fax number did not work, there was no response to emails and he went to the office only to find the doors locked. He says, unfortunately, we will have to find someone else to do the inscription. So on 6/15/2019 my brother and I go to another company to contract them to do the inscription.
Then on 6/16/2019, out of the blue, my brother gets a text to "confirm the inscription" we initial gave them with no explanation of why we could not get a hold of them for over 2 months. At that time we told Alex EMPHATICALLY to stop any and all work on the headstone because we hired another company to do the work since for the past 2 months we could not get a hold of them; and he was in breach of the contract because the work was supposed to be done in March 2019. (As a few other reviewers mention, contract dates mean nothing to him). The owner said "OK" so we thought we didn't have to worry about my Father's headstone. I also emailed "7 on Your Side" to let them know Alex contacted us and that we told Alex to stop and could we somehow get our money back.
The next day, 6/17/2019, I get a call from "7 on Your Side" saying they were finally able to get a hold of someone at Bocci and they said they were currently working on the headstone. WTF!!! We told Bocci "DO NOT DO ANY WORK ON THE HEADSTONE." I call my brother to tell him what's going on and he calls Alex, telling him he told him the day before to stop all work and to tell his worker to stop. Alex said he would go up there to tell his worker to stop. My brother did not trust Alex so he left work (in San Jose) to hurry up there to make sure they are not doing anything. I also called a half hour later and Alex still did not tell his worker to stop.(His office is only 2 minutes from the cemetery.) In desperation I said he could keep the money if he stopped, but he NEVER STOPPED. I should get my money back. Alex NEVER told his worker to stop despite being told multiple times to stop.
My brother got to my Father's gravesite just in time to stop Bocci's worker. The worker had just glued on the stencil for the inscription (we NEVER APPROVED THE INSCRIPTION AND IT WAS WRONG) and was about to start sandblasting the headstone when my brother got there to stop him and told him to stop and take off all the stencils. He also told the worker he had told Alex the day before stop any work. Alex obviously had no intention of stopping the work.
Later I called the cemetery to tell them the issue we were having with Bocci and to make sure Bocci does not do anything to the headstone. I was told Bocci never checked in with the cemetery office for the work they were going to do on the headstone. Checking in with the cemetery for any work onsite is protocol every memorial company knows to do. The cemetery revoked their permit to work on my father's headstone, the person in charge was mad with Bocci and said she will go over and talk to him.
Not only did Alex ignore my brother and my direct instruction to stop any and all work relating to my Father's headstone, he violated the cemetery protocol to check-in to essentially vandalize my Father's headstone. And we are out of the money we gave him along with the added grief knowing he was going to vandalize my Father's headstone. For the next couple weeks I went to my Father's gravesite to make sure nothing had been done to it. (As for any "positive reviews" notice they only show up after a bad review. Suspicious. Most likely friends writing to try to raise the review rate.) read more
