What a joke , sent out two high pressure sales guys to service our AC . They first wanted us to buy a warranty and subscribe to a monthly service. I am so glad I read the reviews and was right away aware of what they were up to. Name is under Molina if you need to know to the owner since you had my first review removed! read more

Ok so the first experience was not very good however I thought I would give them another chance. Second chance was worse than the first. I called for their tune up special, an "$800.00" value for $199. I didn't even get what the tune up was supposed to provide. I received a $200 inspection. As soon as the tech knocked on my door he was prepping me for a new a/c system. After spending time in the attic he turned on my system at the thermostat then proceeded to check the outside unit. Outside he turned off my compressor then after about 30min came in and asked me if I felt a difference. Of course not the compressor was not running. He proceeds to tell me that the whole system is shot and to proceed with any of the items that were advertised, " 1 pound of Freon, clean out, compressor saver", it would be futile. He gets me on the phone with a sales rep to get a new unit. Now the sticker price was $50,000. SHOCKING!! I declined and the tech went to his truck only to return to my door 2 mins later asking for the full $199.00 payment. UNBELIVEABLE!!!! This however is not the end. You see this company also provides electrical work. The next day I went to use my range and there was no power to it. I did some trouble shooting myself and found that the tech had shut off the breaker to the range. Now this was not a breaker that tripped off. This was a secondary breaker that is located in the attic next to the a/c in the attic. I wonder if they were hoping that I would call them back to fix my electrical issue for the range. HOW DARE THEY USE JOHN WAYNE'S NAME and say they care for VETERENS???? read more

Saw the company on the news and thoughts we would give them a try. Not a good idea- Was not impressed with this company. We schedule an appointment a week out. They called and stated they were running late after waiting 3 hours then after 4 hours. Called and stated sorry we will have to maybe reschedule for you for another day. This wasn't a free service call when were paying $79 for them to come out. Why make an appointment and have people waiting for over 4 hours to not come out? We wasted the day waiting for nothing. read more

We called because our AC was constantly running and not cooling. They arrived in time, found all kinds of things wrong with our system and recommended replacement. The techs arrived in schedule (5-6 techs) and spent the whole day sealing the lines, replaced both furnace and AC unit and other minor things all for $16k. The new system works great and we keep it set to 80 because 79 is too cold. After reading the reviews I wonder if we did the right thing. read more

Although pricing was a bit out of my budget, Rudy Johnson is the most professional and pleasant sales person I have ever dealt with in this industry. He thoroughly explained the options and I didn't feel pressured whatsoever. Truly a master of his craft. read more

My A/C went out SEVERAL YEARS AGO and I called John Wayne (JW)...had seen his ads on TV. JW tech examined my system and told me it was going to cost $800 to $1200 for a repair depending upon the options I chose, but my best option because my system was seven years old was to buy a new system at a cost from $14,000 to $20,000. I had JW show me where my system was failing...it was inside my garage air system closet. Got a second opinion from another service but said nothing to them about JW's diagnosis. The second service said it was a capacitor failure...located outside my home! Cost $150 to replace. I was concerned I was just putting a bandaid on a failing system so I showed the second service where JW had said my system was failing. The tech took out a meter and showed me that part of the system was working perfectly. I wrote a scathing review about JW on another site. JW sent me an email offering me $50 if I would change my review to a positive one. No offer to refund me the $90 JW charged for the diagnosis. I turned JW down because I think everyone needs to know that some of the techs JW sends out will lie, over charge you and try to get you to buy an overpriced system. JW techs must get a commission on selling new units. In 2017, I bought a new 2 stage air system from the second service for a total of $7,500...half the cost of what JW wanted to sell me several years ago. If you must replace your air system go with a 2 stage air system...slightly more expensive but my electrical bills have gone down, and there are no blasts of air or noise coming from the air ducks...it's nearly silent when it's on. I couldn't be happier and tell everyone to stay away from JW. Be sure to have your air system serviced twice a year to avoid its early demise. A loose arcing wire can ruin your system. read more

I really wished I had a positive update.. 2 years later we are still paying for a system that doesn't work. Our house feels like we live in the rainforest! I just found out that I don't have to have Joh Wayne service our equipment and have had 3 different companies take a look and some how they all came back saying the exact same thing! Pretty crazy! Given that I have been told since Jon Wayne installed my unit, that is was perfect and nothing was wrong with it. If that was the case I would not have to keep my thermostat at 68 just to somewhat lift the humidity. At this point we are looking into how we can get out of our contact. Do we need to hire a lawyer or what? I am sick of going to bed in wet sheets and a freezing cold yet soggy house! Not to mention the air ducts that clearly have mold and dust being blown into our breathing air. No wonder my son is on all kinds of meds.. This has gone on long enough! We want this piece of junk gone! You DO NOT get what you pay for with this company... We honestly feel robbed and backed into a corner! STAY AWAY! In fact turn and run! read more

Had a time window of 8-12 am today, didn't bother to text if they were on their way! My first call they said they were running late, 2nd call they said they would call me. I waited for 2 hours and called them again, while I was talking to someone, they left a voicemail to call them back and gave a 7-8pm window for tonight! Called them back and told them to forget the appointment! Wasted a whole day, since I made the appointment 5 days ago! Called them to speak to a manager and took awhile to get Weston on the phone, he just apologized and will use this for training purposes ! read more

Bait and switch to hook you on services. Too expensive abs not returning calls after they got paid.

I requested a quote for about a dozen can lights in the front soffit of my new home. Nothing fancy, area was accessible, just down lights for landscape/accent purposes. I expected the materials to be in the $500-$700 range, and perhaps the labor to be as high as 3 times that tops. So, around 2K max right? Nope. The quote was over $6500. You decide if that's honest or not. read more

This company lives in the era of the 1930's!!! They came to my residence- couldn't give me a quote unless my husband was present!!!!! WTF! Get the beep out of my house! They must not realize who runs the households these days! read more

I have been a homeowner for many years. Over the years I have hired a number of skilled people. Some of them have been good and some not so good. The WORST was a plumber from John Wayne. He caused damage to my property. It was the single worst experience dealing with a company I have ever had in my life. I have told everyone from family to friends, and I am considering calling the news. read more

We had an appointment scheduled from 2pm - 6pm. I had to take half a day off from work in case they actually showed up at 2pm. By 5:45pm we hadn't heard from them so we called. The lady stated that she had to get a hold of after hours to get us an update. After hearing 'after hours' we knew they weren't coming.. but she assured us they had a crew working until 10pm. She called us back and said they would not be showing up today. I completely understand that it's the busy summer season and unfortunately not all appointments can be met. But what if we wouldn't have called for an update? Would their customer service have had the courtesy to eventually call me and tell me to stop waiting because they were never going to show? Would they apologize for me having to take half a day off? No, we had to track THEM down. As a professional business they should be taught to update their clients when they aren't planning to show up. We had so many choices to pick from and unfortunately chose a company that has no respect for their client's time. I would not do business with them again and do not recommend them to anyone. read more

Scheduling of appointments is the worst. EXTREMELY inconvenient. When you choose the last service appointment of the day, be prepared to not hear from them, until you call asking where the tech is. Then they try to apologize and tell you that the tech scheduled for you is still working on another site and will probably arrive late. read more

Another failure on a brand new Jon Wayne system that is 4 years old. Critical failure as well. New coil leaking again. They will be installing another one making it the fourth one in 4 years. This sucks. read more

This company charges a very ridiculous high price!!! First, you have to pay $89 just for them to come out and give an estimate. Then the technician find the opportunity to find other things in order to charge more on other services they will push! I Do Not recommend this company unless you want to throw money away.. read more

Incredibly disappointed with this company! I had a service appointment scheduled ahead of time, over three days, and on the day of the service, at 3:46, after I had already left work, since there estimated time for service was between 2-6, I received a phone call asking me if it would be OK to reschedule. I informed the representative that I couldn't continue to leave work to accommodate their service technician since I had already left to attend to this appointment. I was then informed that the technician would continue to work and make it to our appointment but it would be closer to 6pm. At 630pm I received another phone call tell me that the technician would not show up after all. I requested to speak to management as I did not feel that my time was valuable to them. I was refused the opportunity to speak to a manager. I don't understand what serious company would do this to their customers. Why can't they call the customer before they set appointment timeframe to avoid wasted time and money? This is really frustrating and ridiculous. It shows this company has no regard for their customers time and employment. Very disappointed! Update: as of Saturday morning I still have no resolution to my complaint. This company continues to disappoint! Jon Wayne Service Company I have been waiting for over 48 hours to hear from your management team. So far my experience with your company is so disappointing. You have shown zero concern for the interests of your customers. What a joke! read more

Our AC began short cycling and not cooling. Called John Wayne just because I've seen commercials. Ol' Travis came out and did his diagnostic, confirming that there was a leak in the indoor unit. The whole time he was acting as a used cars salesman than an actual person that cared about getting you taken care of. Basically trying to convince me that I need to replace my whole unit or at the very least the whole coil...for $5000. A quick google search showed me the high end of a replacement coil for my model was around $800 and he quoted me $700-$800 to refill the refrigerant. So minus other parts needed he was trying to charge me $3k+ in labor. Called a smaller but highly recommended company and they got me fixed up and my house cool again for $550 noting that the leak was not bad by any means and repaired it on the spot, along with a refrigerant refill and great customer service by the technician. I DO NOT RECOMMEND JOHN WAYNE BY ANY MEANS. Complete con artists in my opinion. read more

My name is Sanford Allen , recently had a service technician come to fix a problem with my router for my smart thermostat , he quickly found a problem and fixed it. How ever now i do not have control of the thermostat as the temperature varies up and down at will and goes from too cold to too hot. I need someone to return and finalize the problem and get it fixed. Thank you read more

Here we go again! I paid Jon Wayne 30K cash for a brand new HVAC system in June 2020 and have had nothing but problems with my HVAC system since May 2021. They came out to do the yearly maintenance in May 2021 and ever since then my HVAC system has broken down three times since then. I noticed that it was getting warm in my house tonight and could hear the system going full speed so I took a look at the thermostat and it was reading 78 degrees. I usually keep my house at 74 degrees. I called Jon Wayne and reported it and explained that this is now the fourth time this was happening in which I got the " okay we'll send someone out in the morning attitude". What made me upset is when I asked her what I needed yo to about the system blowing out air at a rapid rate and would it damage my system and was told " that's up to you if you want to turn it off". Sorry but I have paid you guys 30k cash in June 2020 including an additional $600 in May 2021 for a yearly membership in which my system is insured and the technician will come out and service my HVAC system anytime at no cost. What a bunch of bull! I'm going to go on YouTube, TikTok, Nextdoor, and the local news media to tell them what a scam this company is... read more

I called to schedule a service appointment. Gave them all the information about the property. They told me there would be a $75 fee because the unit is on the roof, although no other companies I have talked to charge this fee. I was told the "scheduling person" would call me back to confirm time. I get a call back about 30 minutes later and this person tells me they are not able to go today because my unit is on the roof and the technicians don't carry large enough ladders to get on roof. It's only a two story condo/townhome! Furthermore they told me since it requires a ladder to get on roof they won't be able to coordinate a technician to go out until Dec 19. Apparently it will take them 12 days to get a tech who has a ladder? Ridiculous! read more

We purchased our A/C system about five years ago from Jon Wayne. It came with a five year service agreement and we have been very happy with their fulfillment of that agreement. the A/C is still working as it did on the day we purchased it and we plan to extend our service agreement if possible. The staff are very knowledgeable and professional and always arrive within the period of time they specify. We recommend their services without reservation. read more

The service was good and the guy was polite however the prices were not reasonable, unstopping our sink drain for $298. That's fairly decent... but $598. To replace two brass thread on laundry room valves is not reasonable. I am all for a company making money, but come on $598. For two stop valves and labor... let's say the valves are $100 (which they are not), that leaves $498 for labor and supplies... they are thread on valves... not reasonable... #disappointed #expenciveplumber read more

This company is full of crap!!! I've been waiting a month for one of their plumbers to come out and the day of the service I get a call saying that the service I ordered is not one they provide. REALLY???? What the hell!!! If it's not a service you provide then don't keep me waiting for a month! Don't trust these people! Do yourself a favor and go with another company! read more

Same thing as lots of other people on here. Poor management of service, It's 20 degrees outside, our heater (HVAC installed by Jon Wayne @ over $12,000 in February 2022) isn't working AGAIN. Had them come out yesterday 12/23/2022 for no heat, replaced a faulty circuit board, heater started working, later in the evening, temp started dropping again, outside unit will not come on (same problem as before). Called @ 7:30 12/24/2022, told me that the earliest anyone can be out to try and get heat for two 70 plus year olds is Monday morning. 48 hours? I told the "service manager" who schedules appointments that I didnt feel that this was acceptable, especially since we have their priority service plan. Was told that this was the best he could do, since they were very busy. I would thin that a return call for service the next day would be a priority since the problem wasnt fixed completely. I guess warranty calls dont make as much money as non warranty and thats why we have been pushed out 48 hours or more. Have a Merry COLD Christmas day. read more

Beware of this company. I thought they were an honest company going by the guy on the commercial. But I was wrong . I recently had them come do some repairs, electrical and HVAC. The HVAC cost me $1400 for them to run 2 drain lines on my AC units. I figured ok, guess they know what they're doing. That same day it leaked. They sent another guy out and fixed it. Secondly I had one of their electricians come out and do some work that cost me $1800. Now I'm no electrician but for what he did seemed high. So when I asked about one last issue , running a ground wire , he told me that'd put me in the next service level ?? Huh?? Then he pulled out his chart and said your in this level, $1800, if I do this ground wire it will put you in the next level which is $3100. I realized that I was being hustled. I ended up getting a smaller electric co to come out and do it for $400 and only took them one hour. The difference was huge ! With John Wayne I woulda paid another $1100 or more compared to $400 Last of all was their plumbing guy. He quoted me almost $5000 on some minor repairs that prob would take one day. I knew after the above work that I needed a second bid. I hired another company and got it done for $600. I'm pissed at myself for being too lazy to look around. I figured John Wayne was the way to go since I would only have to deal with ONE company. Try another company first. Never again. Nothing against the repair guys but they need to stop over charging !! Next time I will get more bids read more

Scheduled an appointment for today 12-4. At 2:47 they send me a text saying they are running late, do I still want them to come. I said yes as my AC is not working in the Texas heat! They texted back that they would give me updates. NOT!! I called them at 6 pm only to be told that they would have to reschedule. (They also did not show up for a plumbing appointment in December 2020.) I pay them 14.95 a month for their HVAC Rescue Club service plan. I would have thought that counted for something but apparently not. Don't use this company is you value your time. read more

Total ripoff and scam. They were one of 3-4 AC companies we had come out to give us opinions on our AC. I knew I had to replace a unit but the lowest option they had started at $16,000. Not only that, they sell their units as "packages" that they name but don't disclose the brand you are getting. They knew we were getting multiple opinions and refused to leave anything in writing. We were only able to look at the proposal and they took it with them and would not leave it upon our request. They said they didn't want someone undercutting them. Seriously? They were the HIGHEST priced of all companies who came out. We ended up going with Climate Control who sold us a TRANE model of greater efficiency than the unit we were replacing for $4,500. It works great and our bills are lower. We got what we NEEDED. read more

Our home didn't have issues until after they left. After they performed a service on our system, we had water leaking in the sheetrock, and the tech stepped on the sheetrock the next day when they showed up to fix the issue putting a boot hole in it. It was challenging dealing with them to get the issue repaired and the mission statement on the back of the invoice doesn't hold true. They didn't explain the service they performed while onsite, didn't give a written statement of what would be performed while onsite, and it looks like we will be ending up in court. run fast, run far! Update 8/21/15 after speaking with thier insurance, getting all kinds of run around and excuses, JW is now fixing our garage. It was pulling teeth to get it done. can't wait to never use this company again...... read more

I did not use this company for service. Scheduled appointment for following day then was called back stating they had an opening for day of. Great! About 4pm was texted stating cannot see me today after all. Whoever was texting had an attitude stating "well you were originally scheduled for tomorrow." I shared I didn't appreciate the attitude and asked to cancel. They apologized, but I was still no longer wanting to do business with them. read more

The people were nice and professional. If you have a lot of money and want to waste it then this is the company for you. I got quoted way to high compared to two different companies. It crazy how big the difference was! On there contract it even states something about there company being more pricey... read more

Jon Wayne Service Company - Heating & Air Conditioning/HVAC Near Me - San Antonio, Texas

Johnny, I don't have any messages on my Yelp account, you've never tried to contact my phone nor have you left a voice message. So I'm not quite sure where you sent the message. I've already had the work done and quite honestly even calling you wouldn't change my mind. I had put this behind me until you wrote your "update". Now you've really got me upset. You compare in an analogy how you would approach a sore knee. I get that there are many components to an A/C unit, however I had already diagnosed my problem with another company. I was simply trying to give you the business if your quote came in cheaper or comparable. Here's the kicker. I knew that it was the coils needing to be replaced. Approximately $3000 - $4000 dollars. Yet my unit was 14 years old and I was simply trying to avoid dumping money into a unit that had reached it's life expectancy. No matter what your "tech" would have told me, I had already decided to get a new unit to avoid future costly repairs. Had this been a 4 year old unit, or a 9 year old unit, I would have more than likely appreciated a second opinion, however when the life expectancy is 13-15 years and I'm in year 14, I just wanted a new unit to save time and hassle with future breakdowns. Do me a favor, and stop trying to play the uninformed customer card. I do my research, I don't jump the gun just get things fixed and I certainly wasn't born yesterday. The bottom line was that you were trying to over extend the customer service, and I can appreciate that, but what ever happened to the customer is always right? If I just wanted a price, why couldn't you just give me the cost? It's my choice, my money, my house and my decision. So now you've got your response and you've heard from me. Take your excuses and reasons for not just simply appeasing me by letting me know what you could do and stop replying to this. You did not get my business and you will not get me to change my review. Based upon other reviews, I'm not the only one. Just be grateful I gave you 2 stars and let it go. Work on your business tactics to perhaps ask more to know why your customer is wanting a quote instead of trying to shove down my throat that you want to make a service call and look at it. read more

Our old unit lasted 13+ years. Three years ago when it finally died, we bought a new HVAC unit Costing $10,000.00. It was all great until yesterday. I came home from being hospitalized and it wasn't blowing cold air or sucking the hot air. Long story short, the condenser went out. The gentlemen came out and determined it was our duct system that caused the failure. We were quoted various amounts and each time the price kept going up. His final price was over $3700.00!! This is does not include the condenser at all as it was still under warranty it was for parts and labor. My question is: why did your unit last 3 years and our old Generic one last 13 years??? read more

This company earned this review from me because of an estimate given for doing work at my home. they sent out one of their electricians, and I explained that I needed work done on my electrical panel in my home. now I should explain that I have a small home, it's only 1250 square feet. Given that; The other work I needed was that I needed electrical outlets put in both bathrooms in my house, the GFAC Plug in my kitchen needed replacing, I needed a couple extra plugs in my kitchen, a light hung in my garage area and another plug put in my living room. The Technician Quoted Me a price of $21000.00 Yes, That's right...21 Grand for That little bit of work for a house that's only 1250 Sq. Ft. in size. I told him that I was having my entire roof replaced for 8,500.00 and He had the audacity to charge me that much! No way would I ever go to this company to even have a light bulb replaced. They will try to rip you off. I had a phone call from the company after the Tech left, and they asked me how it went and when I told them what He tried to quote me they weren't even shocked by it. It was like business as usual. All I got was "Im sorry you feel that it was too much sir". Im getting quotes from other companies, and even using places like angies list and home advisor. Im sure I can get a way better deal than this. read more

I had a leak around my water heater back in February, I think the cause was the freeze. I am a member of their "rescue plan", so I called them in February and explained my problem. They stated because of other emergencies they would not be able to come out until April 9. A little far, but I understood that other people had real big emergencies. So I took off work on April 9th so I could be there for my appointment. When it gets close to the service time, I receive a call stating that the technician is running late because of other emergencies and that they will be at my house late in the evening, or I could reschedule for another day. I told the lady I had taken off from work to be there for my scheduled appointment (which I had made two months in advance). She said that they could come out but it would be very late. So, I took off work for nothing. Why am I a member of this "rescue plan" which is supposed to give me "priority service" if I don't get "priority service"? I was patient enough to wait two months for them to come out, and they can't even come out to my scheduled appointment on time? Maybe they need more help? Not really sure what the problem is? read more

Absolutely horrendous service. Jon Wayne came to service our unit on Monday. Mind you the unit was working/cooling before the "experienced technician" put his hands on it. During the service the "experienced technician" damaged the valve stem and forgot to tighten the low and hide side valve covers. Our refrigerant leaked completely out. Long story short - I was basically told by Jon Waynes "management" too bad not our fault. So I had to pay another company to fix the valve stem and put in refrigerant. Rest assured we are pursuing all legal options. read more

I scheduled a free estimate online to put an extra outlet in my house. The website allowed me to select a date, and a time period that would work for my schedule. About 30 minutes after I scheduled the appointment, I received a phone call saying that the days scheduled was actually not available. Because of this, I was scheduled for the following Saturday between 8 and 12. At about 11, I received a phone call saying they were 3 hours behind. This information would've been helpful earlier as I shifted my entire schedule for my day around the morning appointment. Anyways, they asked if I was free in the afternoon between 2 and 3. I said I was. They also said they would call later when they were 30 minutes out, or to give me an update if they weren't going to make that time. It's now 3:30 and still no electrician, or phone call. I'd stay away from this company. read more

My A/C went out on Sunday. I called Jon Wayne and the lady said they were all booked for Sunday and the earliest appointment was for Monday at noon. My family wasn't happy they had to spend a day without central air but Jon Wayne is who serviced it before I bought the house. I call Monday at 10am and the scheduling lady didn't know of an appointment for today. I was upset but I gave her the benefit of the doubt and had her send someone or call me with a new appointment. No one called it was now 1pm. I called back and Jon Wayne had nothing in their system for an appointment today. I CALLED 3 TIMES and no one entered an appointment to look at my A/C unit. I love how they answer the phone with, "How can I make you smile today." How ironic! TERRIBLE!!!! read more

I was contacted by the owner who addressed the issues I had. He cares about his company and wanted to hear customer concerns. Appreciate the follow up. read more

Asked for a quote to clean my a/c ducts, vents and intakes of any dirt, dust or mold. After a thorough inspection, he quoted me packages ranging from $14,000 to $8,000 (for "Bandaid package) which included all kinds of additional services I did not want or need. Got a quote the following day from a nationally known, repected company for basic cleaning/sanitizing for $1100. read more