I have Parkinson's disease, and severe COPD. I called yesterday and they said tomorrow (today). I have ALL their resc clubs. I was promised priority service whe I signed up for it. NOT ONCE have they bee same day--in fact they called and said "we are behind!" Every time. including today. I plan on stopping jon Wayne and getting someone else. this has been horrible read more

No to happy with Jon Wayne. Took a day off work and waited from 12:00pm to 5:00pm and got a call saying they could not come out, but can go out tomorrow. Thank God it was only a tub that is clogged and not a toilet overflowing. read more

I thought this was a great service company after my first service call, the second call turned into a water main headache that had to be worked twice. The third took a long time to complete then the fourth... I was informed that the plumber discovered not one but two gas leaks in my house, and signs that the water main was still leaking. Mind you, the service technician was very professional and nice; however, the lack of urgency of the fact that I have two gas leaks on premises and the tech said he called it in and would work to see when they could send someone out to fix them. An hour later and still no update on when they would be able to fix the gas leak. I don't know how long I have had a gas leak prior to the tech discovering it. I was starting to get a little concerned then was wondering if the plumber was going to call CPS energy (gas provider). I could also hear a storm coming and just kept thinking about lightning and my leaking gas. When I called CPS energy to let them know I had a gas leak, they came not even 30 minutes later and had repaired both gas leaks free of charge. The CPS tech was caught in a hail storm and apologized for being late. The kicker, it was an emergency I was told to evacuate my house and seek shelter elsewhere. Jon Wayne didn't see it as an emergency nor were they able to do anything with already one service tech on site. I now worry about my safety with a company like this. How do I know that my monthly rescue plan is worth it? Why should I fear that my service provider is looking out for my well being? The technicians all seemed nice and helpful, but I am wondering overall on experience on their behalf. The tech was able to text his colleague to check and see if there was room for an add on part for my water heater and get a response quickly, but no response on the gas leaks or what their plan was to tighten the gas lines. read more

On the day we paid for the foam insulation, we had the representative add to his notes that the attic had rat traps. The Pest Company, for $180, had just set the traps. The representative added it to the notes that the traps should be set aside. On the day of installation, the installers were reminded about the traps. They said, yes they saw it in the notes. The insulation was installed, and we had the Pest Company come out again to install wire over the vents and reset the traps, which he could not do because: The rat traps were missing The vents were covered with foam We asked Jon, the son of the owner, to come out. He admitted that they made a mistake and offered to send a check for $145 (the Pest Company offered a reduced price to set out new traps.) This was on 02/14/19. We contacted Jon, via email, on 02/25/19. No response and no check even though in a previous email he said he would send one out that week. Later, the house began to smell of rat. Called the Pest Company again. The employee went up to the attic, located the smell but could not get through the foam insulation in order to get the trap and the rat. Needless to say, this was a very disappointing experience. We like to find companies and use them again for other projects. For anyone reading this review, I cannot recommend this company due to the quality of work, and the check and response that were never received. read more

ALL, Lucas, my preferred service and regular maintenance technician is absolutely outstanding! Whether youre running hot, just need a tune up, parts change out or full on system swap he's got you covered and can find the financing options to get you taken care of in part or whole. He's very solid, dependable and even went out of his way for me as a maintenance plan holder on weekend short notice for emergency work. Can't ask for better dependable service like this from an uprising young star on your team John Wayne AC Leadership. Kindest Regards and THANK YOU LUCAS! read more

Had an appointment scheduled between 8-12, only to get a call saying its more like 2. I had to call back at 2 only to find out, o wait ur looking at more like 6pm. No apolgizes just we're running behind do u want to keep the appointment or not. Theres running behind then theres running 6-8hrs a whole day behind. If u were running that far behind that should of been something acknowledged way before hand, and just asked to reschedule..or at least a call back after a 2 hr push back window was now going to have added another 4 hr window. People take off work or give up their day off to wait for an appointment you guys scheduled and cant even keep or apolgize for. read more

I wish we had looked here before I called JW. I had a misbehaving AC unit, well two actually and asked a friend who is a building official and works for an engineering company who he thought I should call. I've got to tell him stop. High pressure, fear mongering, overpriced. It's all about sales, not the nitty gritty of getting your systems online and possibly improved. Signed: Disappointed in Drip read more

Trash/ overpriced. Charged $600 to come out and fix leaks from the freeze. Wouldn't itemize pricing . After leaving hadn't fixed the leaks and when asked to come back out, they wanted another $300 to fix. Despite the fact they didn't fix it the first time. Never use these crooks. read more

I can no longer recommend this company. Seems like there is a lack good customer service and not enough techs. to meet their local Adkins Tx area. I'm a first responder who works throughout TX with a 21 days and 3 days off. I called in over 2 week ago and got set a scheduled appointment on my first day off, the morning of the appointment they said it would be later in day not my scheduled Sat: 8am-12pm. 12:37pm I received a call from tech saying I will need to reschedule because they're over booked. Long story short customer rep. regardless of notes within the system about my days off, they can schedule me for Monday because I just a maintenance job and not priority. They wanted to make money with doing a repair than keeping their agreement. read more

We are very disappointed of our service . Because my mom had pay for a battery for the AC unit outside that didn't had buy it . We needed a new one it was a waste of 500.00 . Now we a new a/c the whole thing. The guy didn't tells us that the outside unit was no good and didn't tells us that it needed freon. So now we are out of a/c for the rest of the summer. And they took 500.00 from us for a battery that we didn't need . But I guess we will here from them. I hope they will read this and maybe remember are number and gaves a call. It's sad that we lost 500.00.we don't know if he really put the battery on or not .Very disappointed! Do they really read this I hope so. read more

Had one of our systems quit working. Jon Wayne came out to diagnose the problem. It was time for the old unit to be replaced. From the original service call to meeting with the salesman and the install of a new unit. Jon Wayne answered all my questions and were top notch professionals. We have even been saving $50 a month with the new system. THANKS JON WAYNE!!! read more

I called to ask to have a service tech come out to my home to do an evaluation of my seven year old HV/AC system as I only had one thermostat in my two story home built by DR Horton. I have had the system service by airtron since I purchased the home new . I have no trouble with this system except that air flow does not cool the upstairs properly . I wanted to get a price from them on installing Damper system in which it could direct the air better and install another thermostat upstairs. The sales professional who took the call wanted to sign me up in his system and pay a fee for the to come out and answer my questions. I explained to him the work would be extensive requiring duct work two long boxes and two Plantums control board etc. He said he could not talk to me but for a fee he would have a tech come to my home. I told him that I would not being paying a serive fee for them to come out and decide if the wanted to do the work and that I was disappointed in his company as was not going to pay to have them coming out. I would not waste my time with John Wayne If i was thinking about using them very very disappointed. read more

This has been the worst experience dealing with a servicing call. First when you make an appointment they give you a 4 hour window! Ridiculous! Then they failed to mention when they call you 2 hours before the window, they remove your appointment if you don't answer. Once I called it took 3.5 hours for them to come. The servicing took an hour which they also failed to mention. I have missed an appointment that I scheduled waiting for the service. The technician was also sarcastic when he finally arrived. I would say that I don't have to deal with anymore, but they service and maintain the unit, so I'm stuck! read more

Cristian showed up in record time, investigated our A/C problem thoroughly, explained our options and quoted exact prices, then effected repairs swiftly. I am so happy with Jon Wayne's service and their professional technicians. I think it is very worthwhile to pay for their Rescue Club membership. You get priority scheduling (even on weekends), yearly maintenance, and discounts ... at a quite reasonable yearly fee. Saves the time, money, and aggravation I've had in dealing with "cheaper" companies. read more

I've been through a series of unfortunate events and still do not have air conditioning since the end of May. I called these guys for a second opinion recently. When they arrived the technician was friendly and seemed to know exactly what he was doing. He diagnosed my unit with an incorrectly sized capacitor and said that it was the cause of my issues and that the other company failed to replace it with the right size. Upon further investigation (looking at the parts list located inside of the unit), I found that the previous tech did indeed replace the right part and that I was blatantly lied to. I can understand a small mistake but when you go into bashing the company I used before, and tell me I need to replace parts I don't, I start to lose faith in you. So now I'm out the 150 fee for nothing. It's a shame too as I was personally referred to them. Update 6/25/18: The company reached out to me about my review in an effort to remedy the situation. While I do appreciate management reaching out to customers in times like this, I could have still been charged quite a bit of money (as estimated by the tech), for something that turned out to not be the issue. I have bumped them to 3 stars for the time being in an effort to remedy this situation and appreciate them wanting to send a senior tech out to diagnose what exactly is going on. I will provide further updates on this review as this transpires in an effort to remain fair to not only the customer, but also the company. read more

Previously used Jon Wayne in the past. Had a appointment scheduled between 8-12. No one showed up and was never contacted. Called to get an update, they had cancelled the appointment without ever contacting me. Then wanted to schedule an appointment days out. Poor customer service. read more

Had Jon Wayne come to check on my AC last week. They said they would be at my home between 8 and noon, the man arrived at 12:30. So they waved the service call. (I had to ask for this, they never offered). Instead of trying to fix the issue, the technician was more interested in selling me a whole new AC system! (inside and outside units, $9k Plus) when he saw I wasn't going to go with a whole new system, he quoted me $426 for a part which I can buy from Amazon for $18.  I felt like I was just being ripped off.  No way would I recommend Jon Wayne,  I'm gonna use the mom and pop companies from now on. UPDATE: I bought the part I need a few days ago from Johnstone supply (Alamo downs Pky) for $30 and I'm doing great in my nice cold home! read more

Jon Wayne Service Company - jon wayne wanted $425 for a part which I bought for $30 from 6900 Alamo downs Pkwy #140. let that be a lesson to the mark up they use!! - Heating & Air Conditioning/HVAC Near Me - San Antonio, Texas

Negative! They basically make you buy the club membership. My case 175 each ac unit to get the 20 % discount. BTW where are the bad reviews on Google? None found. Don't use them! 350 to put no leak sealant on the unit. I just needed new thermostats and some freon. Yes units are older but this guy comes in with a nearly 200000 estimate! Stays in the van a hour working on the invoice after I keep knocking him down on price..I feel sorry for older or more vulnerable people. Bottom line 1700 for new thermostats ..freon.. condersor... read more

I am totally upset. I purchased a brand new unit 2 ears ago and now I found out that if I do not pay Jon Wayne a monthly fee, I do not have access to the thermostat because it is a Building 36 which is tied to Jon Wayne. I was not happy with having to pay monthly service fee on a brand new unit. I was also sold by the sales representative who stated that the unit I needed was much larger than I needed (more expensive) and was told it would be much quieter then my old unit and it is not, in fact it is louder. I was warned after the fact by several friends that I was not going to be happy with Jon Wayne, but it was too late. I hope this helps others. read more

Very good business to deal with, from the operators to the installers. The operators always seem happy and great you with enthusiasm. The consultant, Rudy Johnson, was very friendly and explained the whole process to a T. The installers were friendly, fast, and efficient. Overall I'm happy with my decision to go with John Wayne. read more

man, I can not tell you any more than the reviews user me have. I wished I had something better to say other than I bought a 23,000 system from the clowns and now three months in it doesn't work. I'm paying a premium here and I am told I have to wait for a time window????? completely unacceptable. I called and tried to talk however every single person I talked to interrupted me while I was venting. so rude.the company talks a big game however, they are low quality and are hiding behind daddy don and his commercials. read more

Purchased and had a new AC unit installed in my 91-year-old mother's house. Since installation, she's experienced failure after failure after failure. Jon Wayne manager committed to "making things right," but later said "there's nothing we can do." They refuse to do anything about replacing this "lemon". New AC units simply don't have a series of failures like this. read more

Had some issues with our heater approx 4 months ago and tech that came out was definitely a salesman. He told us how bad our system was and that we would need a full replacement. He proceeded to tell us he couldn't get us a exact quote and was really vague on what they could do for us other than getting a full replacement. He would throw out numbers for certain things but it was all iffy. He ended up giving us a round about quote $8,000 but couldn't give specifics. I could tell something wasn't right because my BS alarm kept going off. As he checked the heater, he proceeded to tell us we had a sweater (lots of dust)in the coils and that the system was dangerous even though when he tested the system for carbon monoxide it read fine. I was eventually able to get him out of my house. When I tried turning the heater on it would not kick on like it did before, I then realized he flipped a switch on the heater which disabled it ( yes there is a switch). He also didn't put the duct back together like it was originally. After we shooed him away I hired a different hvac guy and changed the filter (which I do monthly). I also paid a honest hvac guy $250 to fix some ventilation issues and clean the coils that the Jon Wayne guy wanted to charge 1-2k for. Heater and AC have been working fine for months and no issues ever with carbon monoxide or anything. With all the commercials I hear on the radio I felt like I could trust them but this was not the case. You are getting a salesman in the house and his job is to get you a new hvac system not to help trouble shoot and solve an affordable problem. If you are looking for a new heater then call them. If you want service look elsewhere. Trip charge was 30 bucks if I remember correctly. read more

I am 100% OK with being too busy to accommodate all of your customers in a timely manner. What I am not ok with is promising service windows that you cannot fulfill. People depend on these windows and schedule time off work for these. It is unsatisfactory to not deliver your product if you say you will be available during these times. After two days without water to my home I was able to get service from Joe. He was super professional and fixed my issue in less than an hour. I have NO issues with the technicians; however, I do have issues with the scheduling department. The next time I have issues with my plumbing, I will be seeking a different company unfortunately. read more

We saw available appointments within two day online. I called to schedule but those times did not exists. Scheduled appointment for a week later but they called on that date and said they were running late. Two hours later, they called again and wanted to reschedule 5 days later. They wanted to move us to the end of the line instead of bumping the Schedule. Online appointments are bait and switch. When you call, they take all your information before telling you the online dates need to be updated. They would rather drop you than respect your place in line. They could care less about you. I now regret dealing with these people after what other people warned me! read more

Absolutely find another company to use! (You've been warned) I broke my back & needed a few light bulbs changed the bid total was over $7,000.00 the guy tried to replace Every single light fixture with LED fixtures when all I wanted was some lightbulbs changed. (No there is nothing wrong with ANY of the fixtures in this Million dollar home that is 4 years old. Then I took off from work for their plumbers (They said between 2-6) & they just called to say they can't make it anymore. And they Always try to sell you the VIP plan which is supposed to put you up at the top of the list. (Yes I bought it & it's a JOKE) read more

I'd give zero stars if I could. Have been maintaining my system for its entire life. It's five years old and stopped working after the "replaced a part"...preventively. 2nd unit stopped working working within a month...replaced the same part...didn't work for more then a day. I feel scammed...it is now Christmas Eve before a big storm and no heat. Use this company at your own peril! read more

UPDATE: Do you know that annoying message that says the call may be recorded for quality assurance. Well, to Mr. R's credit, he used them to verify my side of the story, researched to find my name and contact info, contacted me personally and apologized. He also assured me he would deal with the situation personally. Very nice touch! Based on our conversation, I will upped my rating and will definitely consider using them if/when I need their services. As I told him on the phone, I hope that's not for a very long time! LOL Thank you for the personal touch, Mr. R.! read more

Came out for our checkup did such a great job so happy We went with Jon Wayne

Main water line and sprinkler line were cut in front yard. I was given 6 options for repair of main water line, five of which were in the THOUSANDS of dollars and included many things that had nothing to do with the water line. The 6th option, that I paid was $871.00 to install approximately 2 feet of exposed PVC pipe. The sprinkler line was repaired the following day for $212.00, which was for over 3 feet of exposed PVC pipe, maintenance of 12 zones and replacement of 2 sprinkler heads. I'm embarrassed that I paid almost $900.00 for 2 feet of PVC pipe. I will leave it to those who read this review to form your own opinion. read more

Not happy today. I searched thru Home Adviser for pros to install two attic fans. Jon Wayne was the first to respond. We set up an appointment for 8-10 am. Got a call at 9:30 letting me know the pro was running behind. Around 10:30 or so, Lane arrived. Nice young man, clean cut, well spoken, good impression. He went into my attic and had some insightful comments about attic fans and natural gas furnace, and said he could do some numbers for me. I told him I was just doing research, and wasn't ready to commit. He explained that if I waited, the numbers could change. I mentioned most companies give estimates good for a certain amount of time, usually 30 days. After a while, he comes back with a tablet, and starts talking about their different service plans, that take care of plumbing, electrical, and HVAC for a fairly large number. When he started on the second level of the plans, I stopped him and told him I wanted attic fans installed, and that I didn't request anything else. He explained that the company did all these nice things, and I'd get discount if I signed up for their plans. I said no. He finally showed me the price to install two fans... over $2300. When I asked him if that was the best they could do, he said I could save if I signed up for their plan; I'd save $100. But when I asked him to email me a proposal, he demurred, telling me the new software they used didn't allow him to email me the proposal. Wow. Can't believe any company today operates that way. Exceptionally expensive, can't send me an estimate, and prices subject to change. Nope. I don't do business that way. read more

Yikes !! They quoted me 800.00 more than the original people who came out. I have seen their advertisements on TV and thought i would call. I am shocked. read more

Been a member of the Rescue Club for several years and just had my yearly inspections, as well as having a new reverse osmosis system installed. Appreciate every technician who came, especially John, Chris and Bobby who came back today to prove that he really iS the reverse osmosis expert!. Great service, and attention to customers. read more

Worst company- called for help wanted 159 trip charge for plumbing and 199 for one side of my house for special to clean lines and filter - I have two units so twice that - $400 for both - so much for special and 159 for plumbing + repairs so $559 before work- better watch these people!!!!!!!! read more

Why would an important system like air conditioning in Texas not have a Sunday emergency services available. This company advertises "emergency services" on their website. Their service plan(over $200.00) States they provide priority service if a member. Guess nothing ever goes wrong on a Sunday. read more

I Don`t understand why your Company Don`t Honor the Rescue Club Membership, The members are suppose to Have 24 hours response time for their need`s ? I had a problem with My A/C unit on Friday evening, I explained the Young lady on the Phone that My Husband is a Heart problem that needs to stay cool and she told me that she would make sure to Note that on the service call, I had to call back on Saturday Morning and spoke to another young Lady about the same, But this Young Lady told me it would not be until Monday Afternoon before anyone would come out! Why do I pay to have the Rescue Club, it`s suppose to be 24 Hour turnaround time!!! I am not very happy with the service , that your People do not take a Medical Urgency Important!! I would like an Explanation from your office Manager or the Owner!! I have told Family and Friend`s not to use your Company for their A/C problems or anything else, I have also notice I received a text that My membership is coming up for Renewal soon!!! I have been a Member for many year`s and this is how you treat customers, Wow!!!!! read more

Wasn't happy with their service. Jon Wayne was late coming to my house and didn't show up the next day. I would never recommend this company to anyone read more

Very expensive. Quoted me over $1400 to add a simple outlet in our house. They really tried to add all of these extra charges to our quote. After declining it, someone from customer service called me and asked if I would take a lower quote and someone would reach out to me again. Never heard back. Stay away! read more

We recently moved to San Antonio and purchased a home with an old AC unit that quickly went out. Considering the summer heat, I called a few contracters to give me quotes, and I must admit I was looking forward to Jon Wayne because they seemed reputable from their commercials. A salesman showed up pretty quickly to diagnose my home needs. He spent over two hours at our house, which we weren't expecting, but gave me peace of mind that he was doing a thorough job. He gave me quotes that were WAY higher than the competition, but he pitched me the Jon Wayne sales deck that talked about how honorable the owners are... and I fell for the pitch like a sucker! Long story short, I was happy to pay a premium for an honorable company but was sorely disappointed. The installers put in a smaller unit than we were told we needed from the extensive diagnosis. I tried telling them there was a mistake, but the salesperson rushed to my house to assure me that the smaller one is what I needed. I tried to explain him the ethics about a one sided change to an agreement post execution... but he wasn't getting it. He obviously just wanted to get the job closed out. His manager eventually offered to cut some money off the amount to compensate for the smaller unit that was installed. Not wanting to deal with them anymore, I agreed. However, they still submitted the full price to the financing company! Now I'm wasting even more time disputing the balance! I'll never use them again, and I WARN ALL OTHER CONSUMERS TO GO WITH A DIFFERENT, HONEST COMPANY! read more

Had an AC service scheduled for 4 weeks. Day of service they called to say they would be late. 2 hours after the service window of 4 hours, they said it wouldn't happen and needed to reschedule for 4 days out, and offered $50 off for me waiting around for 6 hours......really!!! Will never call them again, completely unreliable. Way to treat a first time customer. read more