I've gone here for about a year and a half and the service was never spectacular but I kept going because it's clean, usually can get right in a chair and their were pretty good techs that no longer work there. This past time I went in for a pedicure and everything was ok until the tech began the polish. I brought my own polish in, a brand new bottle because I can't find the shade of yellow I like ever. The first coat looked a bit sloppy but I didn't jump the gun and say anything. The second coat was just as sloppy and the tech was beginning to add a top coat but I stopped her to point out that part of my toes were missing a decent amount of polish (multiple toes) and on my big toes, the polish was very streaky and not smooth at all. I asked her if she could please get the spots that were missing polish and also add another coat to the big toes. She sat for about 5 minutes trying to smooth them out, by this point I was thoroughly confused as to what was going on because she seemed almost as if she didn't know what she was doing. Once she finished she asked if it looked ok, it was fine because I was ready to go. Finally, she called the owner over, they spoke a few words in their language and then she got up snatched her keys and phone off her desk and stormed out. The owner, Billy, grabbed a stool and slid it to my chair, yanked some paper towels, poured acetone on them and began angrily scrubbing (yes SCRUBBING) the polish off my toes, after that he slammed the soiled towels into the pedicure bowl and rushed through painting my toes. I glanced over at my mother in law a few times just to ensure that I wasn't the only one seeing how he was behaving and treating me. I was extremely confused as to what went on between his tech and why he was taking his frustrations out on me. He didn't apologize for the tech or any inconvenience or anything until about 20 minutes later after my mother in law was done we both went to pay and he goes " ohh sorry about that she forgot her glasses at home and she couldn't see what she was doing". Seriously??
In a job that requires attention to detail, I'm not sure it's a smart idea to try to wing it without your glasses especially if you have trouble with seeing something two feet away, and additionally how Billy acted after the fact toward her and toward me was unacceptable. He didn't even need to go into detail about his tech but just could have said, I'm gonna be finishing up, sorry about that etc, instead of yanking my feet around and scrubbing my polish off as if I done something wrong.
Needless to say, I am looking for a new salon. read more