I went to Capital Tint and Graphics to have my 2022 Tesla Model 3 tinted. When scheduling the…read moreappointment over the phone I was told that I would be able to drop off and pick up the same day. Upon dropping the vehicle off and confirming that I would be able to pick the vehicle up later that day I was told "Yeah, that's not going to happen." Therefore I had to leave my vehicle over night. I went to pick up my vehicle the following morning and immediately discovered numerous imperfections (large bubbles, debris trapped under tint, sunlight gaps where the tint wasn't cut properly, etc.). I asked to speak with someone in regard to the imperfections and the associate that tinted the vehicle looked over the vehicle with me. He immediately acknowledged the imperfections and advised me that he would get me in to replace the tint that needed to be replaced, thus needing to make a second appointment. I made the second appointment but soon came to the realization that I could not bring my vehicle back and except it to be done correctly. I contacted the shop and requested a refund at which time I was told the would not issue a refund without removing the tint. I kept my second appointment scheduled, they remove the tint, and issued the refund. I then went to a new tint shop where a pre-tint inspection occurred. During said inspection, it was discovered that when Capital Tint and Graphics removed the tint that they installed, they peeled my rear window defroster off of my rear glass, thus damaging the entire rear glass. I again contacted them and advised them of the discovery at which time I was told to obtain quotes to have the rear glass replaced. I obtained a quote from my local Tesla Service Center ($1,100) and Safelite ($800). I advised Capital Tint of the quotes and my desire to use my local Tesla Service Center and was immediately met with confrontation. I was advised they would write me a check for $850 and nothing more. Furthermore, I was advised that if I didn't take the check for $850, they would take their chances of me taking them to small claims court. I ultimately decided to cut my losses and took the check for $850. I cannot in good faith recommend this business to anyone. This experience demonstrated their utter incompetence and unprofessionalism. Stay far away from this business.

DO NOT GO HERE FOR TINT!! I have had tint installed by a few different people over the years and…read morethis is by far the worst job I have ever seen! I had all 5 windows plus my sun roof done and it looked like garbage from day one. They said I had to wait two weeks for the water to bake out from behind the tint and if there was still an issue they would fix it under their warranty. After 2 weeks every single piece of glass had 15-40+ specs all throughout the tint. A few places even had some bigger bubbles in them. I went back to have them fix it and they looked at the car and showed them that every piece had issues and needed to be redone. They agreed to fix it so I made an appointment and was told they needed the car for 6 hours to peel and reinstall. I went and picked my car back up only to see that it looked just as bad as before and they did not redo the tint. I asked what they did and was told they just redid the two front windows which were actually the two with the least amount of imperfections other than the huge gap at the top of the driver's window. Also while doing a shit job at fixing the tint they managed to kill the battery in my car as well. After having the car for 6 hours and not fixed any of the issues I had to stand around for 20 min for someone to even acknowledge I was there to pick up the car. Today I was able to roll down the driver's window that they claimed they peeled and reinstalled. They either A. Lied to me and didn't do anything to the existing tint but make it have larger bubbles in it than when I dropped it off. Or B. They installed the tint incorrectly a second time in the exact same way they did the first time. The driver's window has almost a 1/2" gap at the top of the window just the same way it did when I dropped it off to be fixed. These guys will just lie to you, waste your time and leave you with a shit product.

I was in a huge bind and had searched extensively for someone to help me with an unusual order for…read moreone of my customers. I contacted Rich at 1 minute until the close of business, he took the time to listen to my situation, advised me to send him what I needed as well as files via email, and we'd connect the next day. Rich was right on it immediately the following day, I met him that afternoon, he quoted me a very fair price , considering the urgent time frame I was asking for. He kept in contact with me, was very patient, kind, and professional. I would recommend his business highly! Thank you Rich for coming through by providing excellent customer service to both me and my customer!

I have been using Vital Sign as our sign company for over 5 years and they have been extremely…read moreresponsive and helpful in transforming our truck wraps and lighted signs. They have done 23 stores and almost 50 trucks and have been easy to work with.

Horrible to work with! Hired for a project and became unresponsive for multiple weeks. I called…read moreeveryday and was brushed off. Then weeks later I got an email that did not make sense advising that they just won't be doing the work. SAVE YOUR TIME AND FRUSTRATION!