Great store with everything you need and convenient for the residents near the beach in Waterford…read more Would highly recommend!

I was in a bind recently and needed a piece of 1/4 inch split loom. When I looked on the web, Ace…read morehardware of Waterford came up as a resource. I only had a limited amount of time so I wanted to be sure they had it and called the store. I was put through to a clerk named Anthony. Anthony told me they did carry it and had it in stock. Since he answered without even checking stock, I was skeptical and asked him if "he was sure they had some". Anthony again told me they did have it in stock. I drove 35 minutes, I didn't have to spare, to their store. The first clerk didn't know what I was talking about. When I mentioned I confirmed with Anthony they had it in stock, he sent me to the back of the store to Anthony. As you can guess by now, they didn't have any. What's more, it didn't appear they never even carried it as there was no place where it had been . I was so angry. It was too late to get anywhere else thanks to their laziness and lack of customer service. I called the store a couple of days later and asked to speak to the owner but was told he isn't here. The clerk I spoke to implied, the owner is never there. I left my phone number and asked to have him call me. That was over a week ago...the apple doesn't fall from the tree, I guess. While overall, I have had positive experiences with Ace Hardware stores in the past, I won't be going back or recommending this one to anyone.

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

Above and beyond! Thank you for helping pick out a wheelbarrow for me and your assistance with the…read moremulch! Much appreciated!

As others have mentioned, the new owners offer outstanding customer service. On my first visit, I…read morewas looking for a particular style of screw for casement windows. A very patient young man helped me with my $4 purchase. And recently, we were able to drop off an old door and to have the screen replaced. They even asked us to bring in the paint and they painted the entire door. Excellent. Highly recommend.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)

I've been dealing with Montville Hardware for 45 years, and they have never failed to come up with…read morewhat I need. They have EVERYTHING!!! Their prices are excellent and their staff is knowledgeable, friendly, and helpful. They go out of their way to make sure you are satisfied. It's the kind of business that is now rare. I can't praise them highly enough.

Only been there to get some keys made but they were very courteous and helpful. Will go again!…read moreLooked like they had a descent amount of inventory.

Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

All staff do not wear masks ! I even asked a guy a few weeks ago if he worked there bc i needed to…read morefind something he laughs and says NO . He has no mask on ... however he's there every time I'm there near the paint or somewhere else and yet he doesn't work there ? (Rolling eyes) still wears no mask .I wasn't gonna say something to him i just needed an item . A cashier there doesn't wear one either . I won't be returning to this location any longer .

Something has changed at True Value and not for the better. Arrived at 5:30 (they close at 6) no…read moreone would make eye contact bc they couldn't be bothered to help. Asked the cashier where to find what I was looking for bc I didn't want to be there either, trust me, and I thought It'd help me speed things up. She kind of points toward the back of the store, "aisle 12, or 11, somewhere around there." I admit defeat after looking in both and head back up to the front. Some guy is trying to avoid me while he shuts down the computer and grabs his lunch pail to bolt, I ask him where to find what I'm looking for, as he's walking past me he points and mumbles 14. I bought 4 ACs here for my office recently. And we shop here for home needs too. I'll go elsewhere if I get treated like this again.

Emerson, JJ, and the entire rest of the staff were incredible. Last week my battery died in their…read moreparking lot and they were all so helpful. Emerson came out and helped me out and JJ provided tools so I could change out the battery right in the parking lot. It was only about 10 degrees out, which made it even better to have people willing to help out. The battery change was a success and I drove off thinking how great smaller, local hardware stores are than what you typically get at the big box stores. Thanks so much!

True Value is surely a very nice, clean, organized and well stocked hardware store. Lot of…read moredifferent items that are neatly organized. We needed some electrical items and a plunger and did not want to drive too far to the large box office store. We had errands to run in town and were driving right by, so we stopped in. Was able to quickly find what we needed without walking a mile in the store! The signage and groupings in the store made it very easy to find our items. Did want to browse some of the other areas but we ran out of time, but plan to return soon.

I was so interested in Wren for the longest time, but after sitting down and hearing about a nearly…read more$30k kitchen that's been discounted, to about $10k, but even if we do the Wren installation for an extra fee, that our sink's plumbing and any electrical could not be done without another extra fee, was a total turn off to Wren. We had a contractor to help us with our "unexpected costs," apparently was left in the notes in the profile after a new salesperson reached out to me. But it was not unexpected, as we had our own contractor to do the work before Wren "installed" the kitchen. We really anticipated "Wren Kitchen" could install a simple sink properly (with plumbing) or in this case, a grandiose sink $$$. Unless the installation policies have changed, we will not be seeking Wren now nor in the future. The total turn off for us was when the manager and him both told us that we'd have to hire a contractor or pay them extra money to install a sink fitted to the existing plumbing, that just doesn't make sense to me as Wren is a kitchen installer and every kitchen has a sink.... Also we were told we'd have to pay an extra fee to hire a contractor from Wren to plug in the stove and fridge into the existing power outlets and plumbing. How can a company install a kitchen "apparently," but not plug in a range and fridge? Don't even get me started on the sink, what kitchen doesn't have a sink?

A Home Depot is a Home Depot. Their online system seems to keep pretty up to date and we've never…read morehad something say instock online and not be in the store. Aisle location also seems to always be correct. Good selection of stuff. Never have a problem finding what we are looking for. Staff is kind and helpful when you need it. My only real complaint is that they have moved mostly to self check out and I'm just not a huge fan of that switch in general. They offer a military discount at this store, but it has to be pre registered to your phone number/account so you can't just show your ID(active or dependent) and get it.

I was sent here by my Dad to pick up some specific pieces of lumber to repair the front steps to…read moreour seasonal house in Old Lyme that were damaged by Hurricane Sandy. Normally I really hate the stereotype that women don't know what they're doing at the car dealership, lumber yards, Home Depot, what have you, but honestly....I really didn't know what I was doing. There, I said it. But don't use it against me later. I'd never been here before and didn't really know where to park...We were coming from the west on Hope Street and there wasn't any signage that I saw so I just drove in the first driveway...which was the back but no one seemed to care really. This was pretty much the trend for my entire visit, the employees assumed I knew what I was doing....which is nice I guess. Looking back I wish I had just point blank told them I was clueless. Ordering the lumber was super easy, I walked inside, gave the nice gentleman behind the counter the paper my dad gave me and he knew exactly what was needed. He ordered it up and handed me a pink sheet. um now what? I guess I should have been wearing a "I don't know what the hell I'm doing" sign. Anyway, I went outside and asked the guys who told me where to park- where I could find the lumber. They pointed in two directions (some was somewhere in that huge shed back there, some was in the other direction). After I gave a blank stare they helped me out. My van was loaded up in no time and I was on my way home. Until some other guy came running after my van saying they needed to stamp my receipt which had just been handed back to me...this other guy had been standing around with the guys who helped me load it...yeah ok. A warning would have been nice. Dude kid guy! My other observations were that they had a nice variety and I admired the displays both inside and out. They even have a room dedicated to paint swatches, that seemed pretty cool.

They sold me a $600 window with green tint despite assuring me it would not be green. It doesn't…read morematch any of my other windows and they wouldn't take it back. They could have at least sent me a new sash with the proper (clear) glass I had asked for in the first place. It's also just a bad quality window overall.