great place to shop.Always find new stuff when i shop their…read more They have a lot of power tools for the average guy that dont want to spend a lot extra money for a DeWalt.

Last week I drove to the Harbor Freight in Orange, CT to spend $370 on a Diamondback wet saw w/…read morestand. I live in Fairfield, so it was about an hour's drive round trip. I brought the new saw with me to a job site in Westerly RI on Saturday morning and began to assemble it, only to find that the water pump was missing from the box. The closest HF store was 25 miles away in New London. I called to see if they had the same model saw and, if so, asked if I could come to pick up the water pump that was missing from mine. After some back and forth on the phone the answer was "yes." While it was another hour long round trip in pouring rain (and about $20 in gas), I knew that the people in the store were not responsible for the missing part and spent most of the half-hour ride down trying not to be annoyed. It wasn't easy, but I was relatively successful...at least until I entered the store. When I found the person who I believed was the manager in the back and began to explain why I was there she literally brushed past me and said over her shoulder, "Go to the register up front and ask for help." There was only one register open and a half dozen people on line...so I once again walked to the back of the store to request help. This time the manager was no where to be found, but another woman was visible in the "employee only" section about twenty feet away...when she saw me coming she immediately tried to redirect me to the register. I explained that there was only one person up front and that he had a bunch of people waiting to check out...so he was not in a position to help me. Without acknowledging that I had spoken, she went back to doing whatever it was she was doing. I stood there watching her for about another minute when she spun around and snapped, "Be patient!" at me...clearly annoyed that I was not going away. After another minute she too brushed past me without a word on her way to the front of the store. I followed. When we got up front the person who I assumed is the manager was there with the new saw box. The two of them cut it open and began going through the contents looking for the pump. Neither could find it so I stepped in and pulled it out of the box myself. Neither said a word. Without ever acknowledging the fact that it was I who had what amounted to a two-hour hole punched in the middle of his work day, they began to put the saw parts back into the open box without even looking up. I took the pump and walked out of the store without saying another word because I didn't trust myself not to lose my temper. I did not walk into the HF New London store angry. But I sure left angry. Neither of the two women involved was doing anything timely when I arrived and asked for help...and both attempted to hand me off on the poor slob at the register up front...who was knee deep in customers. It was clear that they both knew why I was there and neither wanted to lift a finger to help me. And when I would not go away they both got angry and treated me like I was at fault. To say it was a bad experience is putting it very mildly.

I was so interested in Wren for the longest time, but after sitting down and hearing about a nearly…read more$30k kitchen that's been discounted, to about $10k, but even if we do the Wren installation for an extra fee, that our sink's plumbing and any electrical could not be done without another extra fee, was a total turn off to Wren. We had a contractor to help us with our "unexpected costs," apparently was left in the notes in the profile after a new salesperson reached out to me. But it was not unexpected, as we had our own contractor to do the work before Wren "installed" the kitchen. We really anticipated "Wren Kitchen" could install a simple sink properly (with plumbing) or in this case, a grandiose sink $$$. Unless the installation policies have changed, we will not be seeking Wren now nor in the future. The total turn off for us was when the manager and him both told us that we'd have to hire a contractor or pay them extra money to install a sink fitted to the existing plumbing, that just doesn't make sense to me as Wren is a kitchen installer and every kitchen has a sink.... Also we were told we'd have to pay an extra fee to hire a contractor from Wren to plug in the stove and fridge into the existing power outlets and plumbing. How can a company install a kitchen "apparently," but not plug in a range and fridge? Don't even get me started on the sink, what kitchen doesn't have a sink?

A Home Depot is a Home Depot. Their online system seems to keep pretty up to date and we've never…read morehad something say instock online and not be in the store. Aisle location also seems to always be correct. Good selection of stuff. Never have a problem finding what we are looking for. Staff is kind and helpful when you need it. My only real complaint is that they have moved mostly to self check out and I'm just not a huge fan of that switch in general. They offer a military discount at this store, but it has to be pre registered to your phone number/account so you can't just show your ID(active or dependent) and get it.

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

They can make whatever color you want! My husband was very…read moreimpressed. There were many people to help him.

Our experience with Bob and Greg was pleasurable…read more Knowledgeable and helpful! Purchasing quality paint and we see the difference! We have repainted the entire lower level of our home after 21 years and we couldn't be more pleased!! Recommend this paint store highly

Went in to get a replacement fan and light. They had a wide range of selections, the displays were…read morenice to see as they differentiated from sizes of the fans for sizes of the rooms recommended. Each one had a note on where to find the boxes. Picked out the one we're wanted and were helped at the self checkout to make things go quicker. Nice experience.

Was there to buy large wooden boards. An employee had caught on the moment we walked in. His name…read moreis Brandon and he helped up from start to finish, even bringing the boards out to our car and loading it in. He was very helpful in all aspects and pleasant to talk to! Give Brandon from lumber a raise!

This old hardware store impresses w/ad of being an old nostalgic joint which admittedly was the…read moreinitial draw. The problematic system or frugal store owner never turns on A/C! Front door is cocked open for dead, humid air. Every staff person is glistening w/sweat poor things and unmotivated and inanimated to move, understandably. When youve got nice cool, newer well staffed hardware stores just 10 mins further, in Mystic of same franchise, i seriously wonder how this one is still open. Theyre our new True Value goto. Tho ive met a couple nice staff at Johnson's that were knowlgable and helpful, most on the registers are young dingbats not focused on customers and chatting ea other up. If you have an inventory question, noone knows immediate answer. Today, upon "going to check on that" forgot to return to the phone. Its a perfect storm here w/poor mgt, poor environment, untrained staff, low inventory...just drive by and thank me. Head 10 mins to Mystic. I give this one star because of the person hiring the dingbats, keeping AC off w/door open in humid sweltering conditions no good for staff or shoppers who like me, want to get in get out because youre breaking into sweat shopping. I hope some ethical store mgr reads this or owner and turns on climate control for their staff and shuts the front door. Then once everyone cools down, a better customer svs training ensues.

Don't carry lump charcoal "out of season." Rude when asked about it. Sixteen characters needed.read more