Great store with everything you need and convenient for the residents near the beach in Waterford…read more Would highly recommend!

I was in a bind recently and needed a piece of 1/4 inch split loom. When I looked on the web, Ace…read morehardware of Waterford came up as a resource. I only had a limited amount of time so I wanted to be sure they had it and called the store. I was put through to a clerk named Anthony. Anthony told me they did carry it and had it in stock. Since he answered without even checking stock, I was skeptical and asked him if "he was sure they had some". Anthony again told me they did have it in stock. I drove 35 minutes, I didn't have to spare, to their store. The first clerk didn't know what I was talking about. When I mentioned I confirmed with Anthony they had it in stock, he sent me to the back of the store to Anthony. As you can guess by now, they didn't have any. What's more, it didn't appear they never even carried it as there was no place where it had been . I was so angry. It was too late to get anywhere else thanks to their laziness and lack of customer service. I called the store a couple of days later and asked to speak to the owner but was told he isn't here. The clerk I spoke to implied, the owner is never there. I left my phone number and asked to have him call me. That was over a week ago...the apple doesn't fall from the tree, I guess. While overall, I have had positive experiences with Ace Hardware stores in the past, I won't be going back or recommending this one to anyone.

Great place to have keys made! Get plumbing advice or find a cute kitty in a box by the register!read more

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

Above and beyond! Thank you for helping pick out a wheelbarrow for me and your assistance with the…read moremulch! Much appreciated!

As others have mentioned, the new owners offer outstanding customer service. On my first visit, I…read morewas looking for a particular style of screw for casement windows. A very patient young man helped me with my $4 purchase. And recently, we were able to drop off an old door and to have the screen replaced. They even asked us to bring in the paint and they painted the entire door. Excellent. Highly recommend.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)

Awesome !!! SO WELL STOCKED WITH everything. nice PARKING, GREAT help/employees!! Sorry I kinda…read morecrept away to the big box!! The help and knowledge and the stock of everything you could possibly need and the PRICES!!!

I've been dealing with Montville Hardware for 45 years, and they have never failed to come up with…read morewhat I need. They have EVERYTHING!!! Their prices are excellent and their staff is knowledgeable, friendly, and helpful. They go out of their way to make sure you are satisfied. It's the kind of business that is now rare. I can't praise them highly enough.

I was so interested in Wren for the longest time, but after sitting down and hearing about a nearly…read more$30k kitchen that's been discounted, to about $10k, but even if we do the Wren installation for an extra fee, that our sink's plumbing and any electrical could not be done without another extra fee, was a total turn off to Wren. We had a contractor to help us with our "unexpected costs," apparently was left in the notes in the profile after a new salesperson reached out to me. But it was not unexpected, as we had our own contractor to do the work before Wren "installed" the kitchen. We really anticipated "Wren Kitchen" could install a simple sink properly (with plumbing) or in this case, a grandiose sink $$$. Unless the installation policies have changed, we will not be seeking Wren now nor in the future. The total turn off for us was when the manager and him both told us that we'd have to hire a contractor or pay them extra money to install a sink fitted to the existing plumbing, that just doesn't make sense to me as Wren is a kitchen installer and every kitchen has a sink.... Also we were told we'd have to pay an extra fee to hire a contractor from Wren to plug in the stove and fridge into the existing power outlets and plumbing. How can a company install a kitchen "apparently," but not plug in a range and fridge? Don't even get me started on the sink, what kitchen doesn't have a sink?

We order 3 items from the Home Depot in Waterford, CT and it was enough for a free home delivery…read more They only delivered 2 of the items (someone forgot to pull the Hack saw from the shelf) . When we called to get the missing item delivered , we got the runaround. This young man kept promising to deliver it the next morning or afternoon (2 times) but it never came. When we complained he insisted that he'd have to talk to his supervisor first and this supervisor was at lunch but he would arrange another delivery , the young man was polite and apologetic but he was disingenuous . We've never received the item and then when I called the home office , the person answering the phone told us we would have to pay for the item again (or items) and either pick it up at the store or have it delivered and then be reimbursed , nothing straightforward , so convoluted . I mean just arrange to have the item delivered free because we paid for it and that's the end of it. Everyone was polite but extremely unhelpful. We will switch to Lowe's . Big Business's like Home Depot forget about customer service and it's not like when I grew up when small businesses care. We have been loyal customers but no more.

This old hardware store impresses w/ad of being an old nostalgic joint which admittedly was the…read moreinitial draw. The problematic system or frugal store owner never turns on A/C! Front door is cocked open for dead, humid air. Every staff person is glistening w/sweat poor things and unmotivated and inanimated to move, understandably. When youve got nice cool, newer well staffed hardware stores just 10 mins further, in Mystic of same franchise, i seriously wonder how this one is still open. Theyre our new True Value goto. Tho ive met a couple nice staff at Johnson's that were knowlgable and helpful, most on the registers are young dingbats not focused on customers and chatting ea other up. If you have an inventory question, noone knows immediate answer. Today, upon "going to check on that" forgot to return to the phone. Its a perfect storm here w/poor mgt, poor environment, untrained staff, low inventory...just drive by and thank me. Head 10 mins to Mystic. I give this one star because of the person hiring the dingbats, keeping AC off w/door open in humid sweltering conditions no good for staff or shoppers who like me, want to get in get out because youre breaking into sweat shopping. I hope some ethical store mgr reads this or owner and turns on climate control for their staff and shuts the front door. Then once everyone cools down, a better customer svs training ensues.

Don't carry lump charcoal "out of season." Rude when asked about it. Sixteen characters needed.read more

Went in to get a replacement fan and light. They had a wide range of selections, the displays were…read morenice to see as they differentiated from sizes of the fans for sizes of the rooms recommended. Each one had a note on where to find the boxes. Picked out the one we're wanted and were helped at the self checkout to make things go quicker. Nice experience.

Was there to buy large wooden boards. An employee had caught on the moment we walked in. His name…read moreis Brandon and he helped up from start to finish, even bringing the boards out to our car and loading it in. He was very helpful in all aspects and pleasant to talk to! Give Brandon from lumber a raise!

We worked with Doug many years back for our bathroom remodel which was a great experience. This…read moreyear trying to remodel our kitchen and not getting everything we wanted at a kitchen place, we decided to look at Ring's End in Niantic again. This time we worked with Maya. Great experience. She lead us everywhere we needed to go to make all the decisions needed top to bottom. Even referred us to a contractor who worked magic. Max Wyeth. Thank you Maya for everything!

Wow just extremely rude staff from the start. The man working at this location was not helpful…read more Basically told me to leave bc i wouldnt find anything i was looking for. Not friendly. Ruined my day.