My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

I shop here often but no longer. I called the store and requested a gallon of mixed paint that I…read morewould pick up within the hour. The store can mix at their convenience and I avoid the long lines waiting for them to mix. I offered my credit card over the phone in advance. They said no that I had to come in, order and wait in line. Poor customer service! I do this often and other stores accommodate. This time I called Essex Hardware instead and they had no problem mixing ahead of pickup and said they didn't even need my CC in advance.

Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

Sometimes I just call Shagbark to get advice on how to do something. They have a set team of…read moreknowledgeable folks who I can always rely on. I'm there all the time. We're so lucky to have a local hardware/lumber yard as good as this one.

Great business. Friendly people. They have what you need. They have pet supplies too!read more

Above and beyond! Thank you for helping pick out a wheelbarrow for me and your assistance with the…read moremulch! Much appreciated!

As others have mentioned, the new owners offer outstanding customer service. On my first visit, I…read morewas looking for a particular style of screw for casement windows. A very patient young man helped me with my $4 purchase. And recently, we were able to drop off an old door and to have the screen replaced. They even asked us to bring in the paint and they painted the entire door. Excellent. Highly recommend.

Staying in Essex over the 4th of July. Came in to have our propane tanks refilled here. Incredibly…read morehelpful customer service. Highly recommend. Wish we had a great hardware store like this nearby

Great little hardware store -- super helpful, friendly, and able to do everything from cutting keys…read moreto filling propane tanks (no tank exchange, just fills). Doing really well with COVID protocols too.

I've been shopping at Page Hardware for decades. They are always well staffed with knowledgeable…read moreand helpful employees. I have bought two stoves and a grill from them over the years and their delivery and installation services are excellent. Highly recommended!

Always great customer service from appliances to hardware, friendly staff will go the extra mile to…read moretake care of your needs

We have purchased several appliances over the years from Shore TV and Appliance and it never…read moreoccurred to me to do a Yelp review. In short, They run like a small business that cares about its customers. Our last two purchases had defects from the manufacturers. ! item was a Fisher & Paykel refrigerator where the water dispenser stopped functioning after one year. Shore TV got the manufacturer to replace the item with a new one and even threw in the $70 water filter replacement. The unit had been incorrectly insulated and evidently the water line was frozen by Fisher & Paykel running it too close to the freezer. The second item was a GE induction range. The unit was DOA on arrival as the oven kept shitting off. It was going to be several weeks to get a replacement and Shore TV had already removed our old stove. We would have been out of luck but Shore TV offered (and we took them up on it ) to provide a temporary replacement stove (electric and basic) until the part for the GE came it. While I skeptical that replacing a part on a new stove was not a great idea (I wanted a brand new one), Shore assured me the item would be correct when they got the part. It was . They were extremely accommodating by getting us a stove to use until the replacement part came in (3 weeks) . I am only concerned now because they have combined with a company called Hallocks and their Yelp rating is poor at best.

I have used Shore appliance for years because I want to support a local business & always had great…read morepersonal service, selection, advise.& competitive pricing.

Wonderful customer service and worth the wait! They offer many choices in frames and are very…read moreknowledgeable.

These guys are great i have been getting various pieces of art, family photos, and memorabilia…read moreframed for 20+ years. The owner really takes pride in his work and it shows in the quality of the finished product. He really does his due diligence on the front end spending time reviewing options and showing you things you might not see but listening very well to make you happy. Thanks everyone at art emporium of old saybrook for the continued excellent work.