I'm extremely happy with the work Plumb Doc did for us. I worked specifically with Brian, and he's…read moretruly a salt-of-the-earth kind of guy. I genuinely enjoyed and appreciated his support throughout the entire process. I originally contacted another company with higher online ratings, but they couldn't get anyone out the same day. I decided to give Plumb Doc a shot despite their slightly lower rating--and I'm really glad I did. The service I received was absolutely 5-star level. Brian came out quickly and accurately diagnosed the issue: a pin-sized hole in one of the PVC pipes underground in our front yard that feeds the house. We had noticed water running down the driveway and weren't sure if it was just runoff from recent rain or a broken pipe, especially since temperatures had been below freezing. Brian confirmed it was a leak by shutting off the water to the house and checking the meter--we were still using water. From there, Brian walked me through multiple options, ranging from a full pipe replacement to a targeted repair. I was dealing with family health issues at the time and needed the fastest, least disruptive solution so I could focus on being at the hospital. Brian really stepped up. He suggested bringing in a leak-detection specialist using sonar equipment to pinpoint the exact location. It added a few hundred dollars upfront but would save time, money, and yard damage in the long run. We went with that option, and it worked exactly as promised. That evening, a gas technician came out to mark the gas lines, the leak-detection team arrived the next morning, and Brian dug a very small area and replaced the damaged pipe on day two. He even worked past dark to finish the job. Plumb Doc handled everything--all scheduling, coordination, and follow-through. Brian personally made sure every vendor piece was handled correctly. A few days later, after the clay had settled, Brian came back to fill in the hole--even though we had already paid. He even offered to buy a bag of mulch to cover the area, which we declined since we planned to re-mulch anyway. The leak is fully fixed, no more water loss, and the price was completely reasonable. Throughout the process, Brian kept me informed via text, sent photos, and made sure I always knew what was happening. Beyond the technical skill, he's just a genuinely good guy--someone you'd grab a beer with. Too often, you talk to a company owner and then get sent a low-quality crew. That did not happen here. I couldn't be happier with the service and would absolutely recommend Plumb Doc to friends and family. A lot of people give 5 stars for just expected service, so I want to make it clear that this job exceeded my expectations and truly earned their 5 stars.

Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

Cameron from Plumb Medic was professional, courteous, and honest. He took the time to thoroughly…read moreexplain the issue and made sure I understood the problem and the recommended solution. He was punctual, very knowledgeable, and went above and beyond to accommodate my timing requests. What stood out most was how honest and transparent he was throughout the entire process. I felt completely comfortable with his recommendations and confident that he had customers' best interests in mind. This is absolutely someone I would trust for future plumbing services. Highly recommend Cameron and the Plumb Medic team.

Amazing service. Called because of a crazy high water bill. They came right out and couldn't find a…read moreleak. Didn't charge me anything despite spending 45 mins at my house.

Technician came today to give me an estimate for replacing the sump pump cover. I was shocked when…read moregiven a $1200 price to replace the cover, ridiculous. NEXT.....

I can't say enough good things about Caleb and Abe. They did an outstanding job installing a…read morebasement pump, hot water heater, shower diverter, and toilet. The entire experience was excellent from start to finish, all at a fair price. They were professional, knowledgeable, and incredibly thorough. Caleb and Abe took the time to explain what they were doing and answered all of my questions clearly. Their workmanship was top notch, and it was obvious they take a lot of pride in what they do. They also worked efficiently, kept the work area clean, and were very respectful of my home. It's not often you find plumbers who combine skill, professionalism, and a genuinely friendly attitude, but Caleb and Abe absolutely delivered on all fronts. I would highly recommend them to anyone needing plumbing work and would not hesitate to call them again in the future. Truly a great experience.

Nic Dudley was awesome. Found and fixed the problem immediately. Showed me where the issue started…read morefrom and left me with the part that was busted so I could better understand the root of the issue. Cleaned up the mess and fixed the issue. He was so kind and made good eye contact. Did the job well and I was very pleased with the service and assistance. He also checked another issue in the house and explained to me why it was not performing as expected and adjusted a setting. Masterflo plumbing was great and we will use them again. Thank you Nic.

A leak developed on the water heater overflow tank developed a pin hole in the side of it. I…read morecaught it before any damage was done. I called three other companies who have a 24/7 "emergency" staff. It's Saturday: one said next Thursday and another said Monday. Within an hour Richard was here, had one on the truck and put it up quickly. He even fixed a leaky water fixture. Richard was awesome. He explained things well, was very respectful and a very good reflection on MasterFlo Plumbing.

Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

Two really nice and competent young men responded to my service request…read more Very meticulous in checking my concerns. Well equipped. I am completely satisfied with this company.

These guys are the best in town! It's hard to find a company that you can completely trust. Great…read morepricing and top notch service.

Awesome service and amazing quality work. Chris diagnosed the HVAC issue immediately, explained…read moreeverything clearly, and got my air blowing cold again fast. Fair pricing, honest recommendations, and excellent customer service from start to finish. Highly recommend.

Condenser wasn't working. House temp was up to 81 degrees. Chris came within the hour. Repaired…read morethe wiring, checked coolant, and tuned up the system. Had air conditioning the same day. Will call Chris again for this 10 year old Trane system.

I'm revising my prior 5 star review of My Georgia Plumber following a disappointing interaction…read morewith Jessica Stevens, the service manager there. We have been My Georgia Plumber annual members for the past decade or so. We have a larger house with five hot water tanks, 8 bathrooms, 4 half baths and 3 kitchen sinks. My Georgia Plumber has done a lot of work for us, but they have always had issues with Waterworks parts. I told them this was an issue, as most of our hardware is Waterworks. They replaced a cartridge in the sink ($511) and that took about a month to get the part and them back out, so not the fastest option, but Clay did a good job finding the part, and the plumbers got it put in. My issue is that after paying 50% up front, and 50% on installation, I received a $22 charge for something else. I called to inquire and they advised me that they charge 4% to use a credit card. This was not disclosed on the estimate nor did the plumber tell me this. It was added to the amount they charged me, until the next day, so I had no notification. I've now been back and forth with Jessica the manager, who offered to let me write a check and mail it to them and then they'd refund the $22. The issue is that they should just refund me the $22 because it wasn't disclosed. They are putting me out to make me write a check and mail it. I've done a LOT of business with them. They have decided that the $22 is worth more than a client, even a client who has spent a lot of business and has the strong probability of spending a lot more. I'm not sure what their customer acquisition cost, but they've burnt a bridge with me in this. Moreover, they are claiming that they must make the surcharge to be compliant with GA law, but GA law requires they disclose the surcharge, which they did not do. Very poor decision from the client service manager.

Scam artists! DO NOT USE! They tell you that their truck arrives "fully stocked and able to tackle…read moreany job", which seems great, considering they charge you $150 fee just to come to your house, which gets reduced down to about $90 if they do the job that day. I spoke to them a day in advance about the job to be done, and they said no problem. Well, they came to my house, and said no, we can't actually do this job today because it will take a long time and no we don't come stocked with supplies (having natural gas piped to an outdoor grill). Then they tried to charge me the full $150 service fee "so we don't arrive back at the office with nothing", even though it was there fault they couldn't do the job that day. I talked them down to the reduced fee. I asked if there was a credit card fee, they said no, so I paid with my credit card rather than a check. A week later, I got a text from them saying they "had a system glitch and forgot to charge a credit card fee " and that they had recharged my card for that fee- completely without my consent! I let them know it was illegal for them to charge my card like that without my consent. See their insane response below. By the way, other plumbers I've talked to do NOT charge a fee to come give you a quote or check out your project. Go with literally anyone else.