Best customer service!! Very friendly people. They explained everything clearly. We will definitely…read morecome back for their services.

Dr. Brown and his staff at East Texas orthodontics are amazing! Very friendly, helpful and…read moreaccommodating. Would definitely recommend to anyone needing orthodontic work!

Dr. Spencer is awesome! He truly cares about people. He went way out of his way to treat my…read moredaughter. I highly recommend him. A true caring person. Thank you dr. Spencer!

From the owner: Specializing in: - Dental Clinics…read more- Orthodontists - Dentists - Physicians & Surgeons, Oral Surgery

Jessica C. Amazing job taking my braces off and working along side of Dr. Walder he's is so GOOD!…read more I'd recommend this place to ANYONE! Friendly, very professional and knowledgeable people. They make sure you're comfortable, they ask you are you okay SO MANY times . I appreciate the kindness. I don't particularly like dental work period but I can always trust them to be patient and gentle with me. Everyone is so kind when dealing with your needs and what's best for you and your family. Reasonable prices and they work with you on every level. Terrell location is where I go BUT I am willing to travel for this type of customer service and experience. Both of my sons and myself have been in braces and not one single bad experience ever happened. It's always a good feeling at each appointment KUDOS to the leader & staff

I'd recommend this practice to anyone looking to get braces! The office is beautiful and the team…read moreis very welcoming. Dr. Walder provides exceptional care. All three of my kids have had treatment at Texas Orthodontics! Best orthodontist ever!

Went with them as they were in network for our insurance and even paid for all the work up front…read morebecause I was offered a little discount if we did so. Really enjoyed smile makers for the first year or so my son was a patient here. They even did very well through the Covid shut down. They managed patients at the new norm with what seemed to flow flawlessly. The last few months with them were less than ideal. The techs and ortho always had it together but their front office staff really seemed to struggle. My sons treatment went over the time estimated. Partly his doing but partly not. He had instruments (springs that cut his cheeks wide open, almost through the outside of the cheek) put into his mouth that did not work and they had to be removed and treated traditionally with rubber bands. It goes without saying that it took longer for this treatment with rubber bands partly his fault for not wearing them like he always should but it was also inevitable that it would take a little longer than the metal springs. We made it through freezes, snowmageden, etc. we even came to an appointment that was scheduled during a freeze because I wasn't sure if the office was closed or not and when I called and texted the automated line (that is "always monitored") I received no response, ever. When we arrived, the office was closed. When we returned to our next appointment, I was hounded for a $55 cancellation fee for my appointment. I guess when they don't inform you of closures and cancellations it's appropriate. An office lady argued with me that she sent messages out to patients but I did not get one. A fluke I suppose but none the less I wouldn't have driven on ice if I had the information that they were closed, common sense I think. Then when I told her I messaged them asking if they were closed I received no response. Well at that point since they didn't have my correspondence it was my fault but me not receiving their correspondence was impossible. Crazy how that works. Disclaimer, We did reschedule a few appointments assuming they wouldn't want him in office with me having Covid (4 times to be exact) and one appointment I for sure dropped the ball on. My fault. I'll take it. Towards his last appointment I was charged the $55 appointment cancellation fee due to too many appointment reschedules. In three years I think the total was five appointments rescheduled, I think. They implemented their cancellation policy towards the end saying the cancellations and reschedules of his appointments delayed his treatment and other patients also had a lot of cancellations so they had to do this across the board. Okay I'll give it to you even though I didn't agree with it. The last appointment we had was rescheduled by them, it's okay for them to reschedule I suppose. The day of his last appointment we had an appointment at 1030am and I received a call at 8-9 in the morning that I missed because he had a different appointment. I received another call stating I missed his 8am appointment and I would again be charged $55. I told the lady that she was wrong my appointment was at 1030 and we would be there for that appointment. She said his appointment was at 8 but they did have a 1030 appointment available if I'd like it. I again told her I would keep my original appointment and see them at 1030. A short time later I received a text message stating it was her mix up and his appointment was in fact at 1030 and when she rescheduled it, it was her mix up. Needless to say, I finally just had them remove his braces "before treatment was completed." My sons teeth were not even 1mm off from competition and since we were only worried about cosmetic issues, I didn't mind if it meant not dealing with their office staff anymore. Again the orthodontist and his technicians are great. Very friendly and good with the kids. The office staff could definitely use some training. The manager was my least favorite of the bunch. All in all not the most horrible experience I've ever had but the system is rather flawed and if you're looking for communication by office staff, this probably isn't the place for you.

I had a retainer break, I had it made in another state. I found smile makes online and decided to…read moresee if I could have them repair it. Within a day I was in the office taking impressions later that day I had my retainer in hard. Wow! I couldn't believe it. So fast and all repairs were done in house. Staff was friendly and professional, beautiful office. Thank you Dr!!!

Love this office!!…read more The whole team here is so nice, and Dr. K is truly a top-notch orthodontist. I am so happy with how my smile is progressing with Invisalign and the thorough check-ins I've had along the way. I recommend this place to all of my friends- and now all of yelp.

While my care has been great, I have repeatedly scheduled appointments that they have told me don't…read moreexist. I obviously have not made up appointments, and this has happened multiple times. I hate leaving reviews like this, but it is unacceptable.

Excellent service- excellent care. Dr. Gupta and staff go above and beyond with not only their top…read morenotch skill and expertise but also their customer service. Knowledgeable, friendly and patient this is an ortho office that hits it out of the park. Most people dread their orthodontic check ups but we don't. Dr. Gupta knows what he is doing and explains the treatment in great detail and terms we understand. Amazing office and Dr.

Dr Gupta and his staff are amazing! Everyone is very friendly and caring. I had Invisalign and my…read moreson had traditional braces and I'm happy with both of our results. I would recommend Dr. Gupta to everyone!

My son had Invisalign braces and had a great experience. The staff is very friendly and do a great…read morejob!

I have had 4 of my family members get braces at Wilkinson Ortho. Always great service and friendly…read morepeople. Highly recommend. Would go anywhere else.

Dr Ochoa and her team were outstanding. My grandson needed emergency help with his braces. He was…read morefrom Colorado, and so not a regular patient. We were able to get a same-day appointment and did not have to wait for service. The staff was very friendly. Dr Ochoa was very professional and did an excellent job fixing my grandson's braces. I highly recommend her and her team.