Every person knows it's hard to find a place that does your nails well, so when you do find THAT place, you tend to be a repeat customer. For some reason, John has a dual personality when I've been there. Sometimes nice, sometimes rude. Initially, for the most part, I thought he was generally nice to me. In the beginning. My first red flag was when I came in on my fourth visit. I spent about 65 dollars on this visit. When it was time to pay, I gave a generous tip because both he and his wife had provided service for me. After I completed my signature on the charge, he said to me - "Next time bring cash." I was shocked. How are you going to tell your customer how to pay, when you offer credit/debit payment options? I mean, who are you to tell others how to pay, with THEIR money? And then, to boot, not even a thank you. So I stopped going there for a bit. And silly me, I like my pink and whites so I came back. That visit was fine, (I made sure to bring cash). Three weeks later, I came back and decided to trim the nails, and remove the whites. So....first thing, I had put lotion on my hands prior to coming in, because they were dry from the cold. He immediately tossed my hands out of his and said, "Go wash your hands, you have lotion on them!", as though this were sin. So, I went and washed my hands. I came back, and I see Wendy eyeballing him sanding off the whites on my nails. And of course she speaks Vietnamese to him, and he says something back, and she just keeps eyeballing, and then he says something else, and she starts laughing. So I ask him, "Is she asking why I'm removing the white?" And he nods his head yes. I thought about asking what he said that made her laugh, but thought it would be rude of me. So I just explained why out loud, (which I shouldn't have to do, it's my money, my nails and my choice). So I let it go. In the meantime, I've got younger females flanking each side and he's into the female on my right who is young. Bare in mind his wife, (who is sweet), is doing the nails on the young female. He is openly "interested" in this young girl. He pretty much rushes through my nails, leaves little black flecks on two of them, filed one crooked and never even asked how my day or week was. In the end, I paid and gave him a tip - He never said thank you, he never said have a good weekend, and not a good bye as I exited his shop.
You see, I was the "older" women in the shop that day. When I left, I felt saddened that this moron was so ignorant on how to treat good customers. And it saddened me, because they CAN do good nails, but because of his demeanor and Wendy's rudeness, it is definitely not worthy of my money.
Do not think your customer's do not know when you are talking about them. And do not think that people are making their judgements on your behavior. And definitely, with today's Yelp, Google, Facebook and Instagram, do not think for one minute that people don't have something to say. Also, most importantly - you work for us. We don't work for you. read more