Don't trust the good reviews…read more 2 year old Carrier Heat Pump not cooling on a Townhome bought new 2 years ago. No idea who installing company was. Property manager jumped the gun and called out another company that was not Carrier authorized who diagnosed it as a freon leak from a bad factory solder joint. $770 to repair from non Carrier authorized company. Called Carrier for warranty coverage and they recommended Holley as they are an authorized Carrier dealer/repairer and could diagnose the problem, then contact their Carrier representative for a solution. Holley confirmed the diagnosis of factory defect with bad solder joint causing all freon to leak out. I was told by Holley service tech, they cannot guarantee the repair or assure me that one of the other solder joints will not leak eventually causing the same issue. I also was told by Holley several times that they would not deal with Carrier for a solution as they "did not install the unit" (when it is not an installation issue. It is a manufacturer defect). Estimate to repair from Holley $1660. Somewhere along the line, Holley did speak with their distributor Mingeldorf (sp?) who offered a $500 credit towards labor to repair the unit, but it had to be used within 15 days. I then got to tinking about the difference in repair estimates. I asked for a itemized breakdown from Holley for the repair and was given this: $470 for 5lbs of R401A $1190 for 3 hours of labor, Misc, Materials (acetylene, copper fitting, solder material) Now lets assume the Misc and materials is $100. That equals $1090 for 3 hours of labor or $363/hr. I have asked for their hourly labor rate 4 times and they will not give it to me. The owner is rude and basically said I need to go somewhere else to have it fixed. He stated that I don't want to pay for anything (which is untrue). It is clear to me that they are deceitful in their business practices as I can assure you that $363/hr is not the going rate per hour for HVAC service. I don't want the repair for free, but I also don't want to be lied to and taken advantage of which is what this company is doing.

We had our semi-annual HVAC maintenance done two days ago. Issak and his coworker completed the…read moretask quickly and professionally with a minimum of direction. The bonus is both young men were pleasant and as has been our experience with Holley since we switched to them, their pricing seems fair.

I've had Doc Savage service our AC/Furnace before a few years back and this experience was the…read moresame. Very professional, very courteous and never a push to upsell while still rightly recommending a service agreement to help save money in the future. You really can't go wrong with these guys and their training is obviously second to none. I'd recommend Doc Savage for any HVAC work, large or small. Don't take chances with your hard earned dollars! Use the best!

"It is under warranty, but my manager still insisted I charge you something." - Doc Savage…read moreTechnician Had Doc Savage replace my AC unit a short while ago, which included replacing my thermostat with a Doc Savage-branded unit. Recently the thermostat started turning off automatically, most likely due to low batteries. Due to the way that they installed it, I was unable to get the battery compartment open and was forced to call them to come out and service it. It cost $99 dollars for them to come out, which is annoying but typical, and I was assured on the phone that should be my only expense since all of my equipment is still under warranty. The technician came by this morning, and after examining the equipment he said he thought it was a low battery issue. He then told me that he could see that when they installed the thermostat, they also installed a power line that would eliminate the need to deal with batteries at all, they just never hooked it up (and remember, this is all Doc Savage purchased and installed equipment - the "they" is Doc Savage). NOBODY even told me that was an option when they installed it, or asked me what I would prefer. The technician finished his work and told me it would be $99 for the visit, which I knew, and then $74 for actually fixing the issue. I told him that his office told me over the phone yesterday that all my equipment is still under warranty, to which he replied that he would need to call in and check. He went outside and placed his call, and returned with the line that I opened this review with: "It is under warranty, but my manager still insisted I charge you something." WHAT. THE. F***. He said in an attempt to "meet me halfway", they would bring the extra charge down from $74 to $9. I don't like to take out my frustrations with a company on their rank and file, so I just bit the bullet and paid the extra $9 (for a total of $108), and I hope Doc Savage enjoys it, because it is the last money they will EVER see from me. This entire experience should and could have been avoided in the first place if they had installed the unit properly, and/or asked my preference as to whether I wanted battery or hardwired power, and then to essentially steal from me by admitting that they shouldn't be charging me at all, but the manager insisted??! Yeah I'm done with this company, and I strongly advise anyone reading this to avoid them as well. The technicians are nice, personable people, but there's something deeply wrong with the management.

So we had a bomb cyclone. That's what the news called it. Temps dropped down into the teens and it…read morewas freezing. Of course that's when my heat goes out. We called several well known Heating and Air companies in the area to come out and do the work. None of them would come. Two days they said or you can pay overtime. I got to looking at the online reviews and saw that A/C ServiceMaster LLC has just as many online reviews as the other companies but that the reviews for A/C ServiceMaster was better than all the other companies. I called and he came out within an hour. He checked my heat, called a dealer for the part, convinced them to leave the part out for him since they were closing so we could have heat that night. He came back and put the part on and fixed our heat. The other companies would have charged us overtime because it was after 5pm when the job was finished but not A/C ServiceMaster LLC. He did right by us and we've had a heated home throughout the coldest week in recent history. Thanks A/C ServiceMaster LLC.

Looking for someone to do half-*** work ans not stand behind it or agree to fix it, you got your…read moreguy! Cut's corners like no other. Installed a gas unit when he was supposed to install an electric unit and would not change it out. Stay away....far away.

Very happy with prompt service. I called on a Sunday and they answered promptly…read more The techs can out the next morning and got my a/c working again. I have a unit at the end of its life cycle and plan to have them replace it next time I have another problem.

Quickly answered my call and sent a technician who fixed my ac. Happy to recommend them.read more

I'd called several places and went through several reviews on Google before I picked Anderson's…read moreheating and air. I was able to get someone on the phone right way. The lady that answers the phone was very polite. She sent me directions to my email on how to apply for special financing they offer (I'm the type that needs visual step by step directions). Once I was approved she was able to get their sales representative out right away for a quote. That was on a Friday, they were out by Wednesday to replace my old unit. From my experience, I'd recommend them to anyone I know that needs ac work or new unit. Sincerely, Happy customer

We cannot thank Daniel, Kenny and Brian enough for going above and beyond when replacing our…read moreductwork under the home. They were very professional, personable, courteous and quick about getting the job done. They even waited till the last minute before cutting the AC unit off so It did not get so warm in the house while they were replacing everything. They also managed to get it done in one day when we were told it would take two days by a few other companies. One of the best experiences we have had with a business ... From getting the quote, setting appt to the completion of the job. Also, much more affordable versus the other companies we had quote. I highly recommend!

Sometime back I had issues with my Carrier thermostat, they charged me to come out and then wanted…read moreto charge me to replace a in warranty item. Being a business owner, I made a call to my friend that works for Carrier in Syracuse, New York. He told me they had a bad update to give it a week or two and it will be fixed. Sure enough the update came through and it fixed the problem. Not sure how a Carrier dealer would not know that and try to charge me for this. I recommend steering clear if you need a professional to repair your system.

We had a wonderful experience with Creighton Laircey. They installed a large HVAC system in our…read morehome. They were detail orientated, fair in pricing prompt and professional. The onsite manager, Lewis, was fantastic and extremely knowledgeable. His crew included Titus and Joseph were fantastic as well. They also installed a large 2 unit HVAC in our previous home in 2014. We were extremely pleased as well. They are extremely thorough - insuring the duct work is adequate for the home, units are installed correctly and take the time to make sure the homeowner is informed as the project goes along. Mr. Blackwell was out each day to monitor progress and at the completion of the installation to make sure everything was in order. We also have used Creighton Laircey to service our HAVAC systems since 2014.