This company does amazing in everything they've ever done, they value customers all the time and…read moremake sure they have what they want.

From the owner: At 360 Chimney LLC, we bring the precision of a licensed contractor to every chimney and fireplace…read moreproject — delivering solutions that are built to code, built to last, and tailored to each client’s needs. We specialize in: Chimney inspections and service Fireplace conversions Full chimney restorations New builds featuring state-of-the-art gas, wood, and pellet appliances From homeowners upgrading a primary heat source or building out a cozy vacation home, to commercial property managers modernizing a function hall or installing a showpiece fireplace in a luxury lobby — we handle it all with the same high standards. What sets us apart? Licensed, code-compliant construction that doesn’t cut corners Deep understanding of both residential and commercial requirements A focus on modern, efficient, and safe systems One contractor for the entire scope — no hand-offs, no guesswork At 360 Chimney, we don’t just restore or install — we future-proof your fire feature.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

Perfect experience! They booked us super fast, came when they said they would and fixed a gas fire…read moreplace that another company said would have to be replaced-- they saved us thousands of dollars!

Great service and great communication. Thank you! Highly reccomend this company. I will reach out…read morefor future chimney repairs.

Joe was super efficient, knowledgeable, punctual, responsive and affordable. He did a great job…read morecleaning my chimney and I would highly recommend him to anyone! Will be using him from now on!

We have a gas-insert in our wood fireplace. Would not light via the remote. Robb took his time,…read morediagnosed the problem, ordered the necessary parts to fix the problem, and then came back and fixed the issue. He knows his stuff. He works carefully and cleans up any mess. Highest recommendation possible.

Robb was great. We hadn't used our gas fireplace before and asked for a routine service. He was…read morefriendly, thorough and knowledgeable, while servicing he explained in detail how to operate and maintain in the future. We'll contact them again for our next service.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

I was very pleased with every interaction I had with employees of On Duty. From Grace, who answered…read moremy call and set proper expectations to Spencer and Ben, who were both on time, pleasant, professional, and expedient. Instead of being charged for cleaning of multiple flues, Spencer took the opportunity to inspect each one so we could make a decision on how to proceed forward.I was very happy with the experience and look forward to any future projects.

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

Two stars because at least the people I've worked with have been nice…read more This was the installer used by our builder, who admittedly is an unscrupulous scumbag who skirts code whenever possible. (We unfortunately did not find out that bit until too late.) We have a direct-vent gas fireplace. It is like having a damned hole in the wall, it lets in so much cold air. We had a pilot light installed to help warm the draft, but, truly, it doesn't work on the coldest days of winter. I guess maybe I can heat my house in a power outage with it, but while we have power it actually makes my house colder. I understand that this is just the design of the direct-vent fireplace, which makes no sense. If your business is based in New England, you shouldn't be selling fireplace-shaped holes to put in people's walls. I have my fireplace covered up in a desperate attempt to keep my heating bills down, and I plan to remove or replace it as soon as I can afford it. Heating is just too expensive to have a pretty fire a few times a winter. If you live in New England and you're thinking about getting a direct-vent gas fireplace...DON'T.

Wonder how a company stays in business when they cause their clients to have to call in to find out…read morewhen their appointment is so you know when to be there for the service. They have your email address, but they insist that your job is to call them. Worse yet, I was given a window from 2-8pm to be hanging around so I could be there for a cleaning service on contract. You pay for a contract with the expectations that the company will be more responsive because you have committed to them with a contract and pre-paid annual service plan. Nope. Not this one, you are no better off than just calling in and getting whatever service they will offer if you were unfortunate enough to have had your builder choose them for the original installation. It's a "locked in" system where the company won't service a fireplace they haven't installed.

I just bought a wood burning Jotul fireplace insert from them. The sales experience was excellent…read more(worked with Melissa) and she answered all my questions and helped me to pick out the right stove. They installed it for me and did an outstanding job, and gave me helpful tips on how to use it. I have no complaints about them at all. Stoves are expensive, there is no getting around that fact and their prices are competitive with other dealers I looked at.

The gentlemen who cleaned/serviced our Harman were phenomenal and helped us to better understand…read morehow to maintain our stove and how to fully utilize its capabilities. I'm thrilled with their work and attention to detail. They were also able to accommodate us quickly when we had issues igniting. I highly recommend The Stove Place.

I highly recommend L&M Marble and Granite. I purchased quartz countertops for a new kitchen and 2…read morequartz vanity counters for 2 bathrooms. The staff was super friendly and surpassed all expectations. As this was the first time I've ever ordered countertops, I was dreading the task but they made life easy. I did price shop and they were the last place I went to because of not only the pricing but the excellent customer service and craftsmanship on the quartz once installed.

We ordered granite countertops for our large kitchen from L&M Marble and granite in Grafton, MA. We…read morechose fantasy brown. I loved it when I saw the slab of granite. Nile and his team came out and measured and made templates of our counter tops. They were soooo friendly, pleasant and professional! We went to the shop and they laid out the templates on the granite in different ways so that we got what we liked for natural design and they showed us how the back splash is cut so that the grain and colors match with the counter. The granite fit perfect when it arrived and they sent an amazing team to install it!! They take pride in their work and made sure everything was absolutely perfect! Amazing family owned company!!!!! I would highly recommend L&M Marble and Granite!!