We had a crack in our basement wall that needed injection. They recommended a strap in addition to…read morethe injection for a reasonable fee, were courteous, helpful, and detail oriented. BG did a great job in a short turnaround. Highly recommended! Peace of mind at a good price. Thank you!

Prompt response to a quote request- no overselling when they assessed the scope of what I needed.read more

Did an amazing job waterproofing my basement. Replaced a sump pump on two days notice after major…read morestorm. Sure they were super busy. Planning to hire them again to fix water issues in my garage. Big fan.

Our entire first floor was destroyed by groundwater. We thought that we needed a $20k drainage…read moresolution. Diego was able to remedy the cause by installing two wells and saved us thousands of dollars. His team replaced the damaged drywall, flooring and molding. They also were able to complete all of the electrical and painting. All work was done professionally and meticulously. It was a large, involved project, but Diego patiently walked us through all steps from start to finish. All of the staff from the electricians to painters were courteous and professional. Their attention to detail was appreciated. The entire project went very quickly and we are very pleased with the results.

Premier installed a french drain system for us about four years ago and we couldn't be happier with…read morethe results and the overall experience with this company. All of our interactions/communications were very positive. Before the job, everything was very transparent from pricing, the work to be done, options available, etc. And the crew performing the work was extremely professional. Prior to contacting Premier, we had water issues in our basement which made our basement nearly unusable; after getting moderate rain we'd get big puddles of water. After Premier installed the french drain, the basement has become our home office, our workout room, and we can store things without worrying about water damage. Four years later, the basement has been BONE DRY ever since - no water whatsoever, no matter had hard it rains. If you're on the fence, I can say: "do it" - it's been 100% worth it for us, and has transformed the way we use our basement. And Premier Basement Waterproofing is absolutely the company to use, to get the job done right.

The people are amazing , Grace ,and Jerry who work out the office and doing quotes were the first…read moreto respond and Jerry got out to my place fast. Marvin the young man who ran the job site is absolutely amazing , I can't say enough good things about him . The price was a little higher than quotes that came in after I went with Premier but if I had those quotes before and could of saved 2k I would choose not to and stay with Premier mainly because of those 3 people I named. I had a foot of water in my basement after a storm, Marvin arrived and put a sump pump in to drain all the water . He got Jerry to come in and look it over for a quote. I'll post the price and work done. - Came out and drained all the water with sump pump - they demoed a whole room , taking down all the walls , heating system and doors then disposed of all the wood. -they dug , installed about 100 sq feet of French drain , poured drainage gravel on top then re-cemented over it. - they installed a 2 pump system with battery back up and alarm - they installed a moisture barrier on the entire basement - They dug a trench and ran sump line out to safe area outside - Took 3 full days to complete - they stayed until 9pm on a Friday to be sure it was 100% completed. - everything was about 15k in total If you use them make sure you ask for Marvin to do the work , he's very honest and answers all your questions without trying to upsell anything . They literally just left my house at 9pm because they wanted it finished before tomorrows rain , only thing left is Jerry was going to have someone reconnect the heating but everything water proof wise is complete. I'll update the review if there's any issues but as of this moment I've never felt better about a service.

Quick & friendly service. Very responsive & excellent at communicating. Highly recommend an…read moreinspection if you can not remember the last time you had one done.

Ken did an excellent job. After arriving on time, he told us that we only needed cleaning for one…read moreout of our three fireplaces. He was a pleasure to work with -- professional, friendly, and thorough. I'll look forward to having Horizon work with us again.

The work performed in our bulkhead was dramatically perfect. Besides the work being done, the crew…read morewas the most professional we have ever had. They were thoughtful, clean and very polite. Also, they are honest. I can't say enough about them in every way. I would not hesitate to recommend them for any waterproofing job needed. They go beyond the job and actually do more than was in the contract without charging for it. No one is better and they are truly perfect.

Called them because my elderly aunt was getting water in her basement anytime there was heavy…read morerainfall. I explained that it was a fieldstone foundation and the guy I spoke with said "no problem." The gentleman showed up when he said he would, which was great that I didn't have to waster 2 hours in traffic for nothing. However, the oddness ensued quickly. Every time I showed him a part of the basement, he'd say "Great. I'll take a look and find you if I have any questions" but his "inspections" would only take 2 minutes. So, we'd walk to the next part of the basement, he'd say he'd let me know when he was done, then I'd wait a minute or two and then proceed to the next section. (I swear I'm not making this up.) It was really odd. After his inspection, I said "what do you think?" He said they don't really do much with fieldstone foundations (which would have been very beneficial to tell me over the phone) but that he was going to talk with his boss and that I shouldn't worry because they wouldn't "leave me high and dry" (no pun intended.) He then excused himself once again to call someone and then a few minutes later comes back to tell me there isn't really anything they can do and we should contact someone who specializes in fieldstone foundation repair and then leaves. I don't know how long I scratched my head after that encounter. Drycrete might be a magnificent company to do business with and their work might be first rate but, from my single encounter with them, I was not remotely impressed and it was a grand waste of my time.

Chris and Adam were very professional in our initial discussions and Adam was friendly throughout…read morethe project, showing exactly the plan, pivots where needed, and very quick and efficient. I intend to utilize for future service when needed at my home.

I would avoid this company. I used them this past December to replace the fascia boards at my house…read moreand it's been a nightmare. The guys they sent to do the demo work were unqualified and made a mess of my yard and the drip edge of my roof issue mangled in many places (Chris said it would be straightened then just hid it behind the gutters). Luckily the roofing crew finished the work they started, but it still didn't come out great. I've got multiple gaps that have formed around the fascia boards and gutters that are all messed up now, with water getting behind them in multiple places. There are wasps currently building nests in the gaps they left. I've called, texted and sent messages to Chris (the owner) through Yelp and he hasn't responded once and apparently doesn't stand behind his work. They also found a roof issue while they were doing the fascia boards that required them to remove a section of the roof and repair it, and while I haven't noticed any issues with it yet I'm nervous about the quality of it after seeing how the fascia boards turned out. They were supposed to replace the soffit reveal where they replaced the roof but never did, and I found a piece where they were supposed to install pvc fascia material is actually just a piece of tin cut to that shape. The soffit reveals all around the house are also uneven in a lot of places. I ended up having to buy a roofing magnet to pick up the hundreds of nails they left behind in my yard. I tried to give Chris the opportunity to make this right, but he won't answer or return any of my calls or messages. I would not recommend using Oakwood Roofing.

CJ took my deposit money and ran. Repeated calls and texts to him for 4 months now have gone…read moreunanswered. His voicemail is always full so you cant leave a message. The other cell phone he uses is used by someone else now. A total scammer. Dont even put down a deposit for a job because he just stole mine and ran!!!

We did a full basement dig out which was a month job with First Response Waterproofing. They did an…read moreamazing job sticking to schedule and communicating through the entire process. I highly recommend CJ and his crew for your future projects. I'm so glad we were able to find his company.

After some gusty days, I found our chimney's rain cap in my backyard, which was the push I needed…read moreto look into finding a contractor for long overdue work on our chimney and front steps. See the before pictures for the chimney, I don't have one handy for the steps, but the mortar was missing from between a lot of the bricks, and the limestone slabs were wobbly and not adhered to the step anymore. Chris responded to the request quickly and came out for an assessment, providing estimates both for a repair and a full rebuild of the front steps, and a repair of the chimney. Both very reasonable and in line with estimates from other businesses. We spoke last Friday, Chris had the formal contracts to me by Sunday, and the team was here first thing Tuesday morning working on the steps. They worked quickly but thoroughly, and were on to the work on the chimney by mid-day Wednesday. Once they were up there, they noticed some issues that weren't visible from the ground view, and Chris walked me through it with the photos and quickly got a revised estimate for what it would look like to do a rebuild of the chimney versus the repair, while also indicating that they COULD still do just the repair, but recommended rebuilding, since he knew we'd be looking to also redo the roof soon. They managed to do the full take down of the chimney to just a few bricks below the roof line and rebuild it back up by the end of the day Thursday, and came back Friday just to install the rain cap and clean up the the materials from the demolished chimney and stairs. Our new steps and chimney look great, and I'll definitely be keeping Kings' contact on file for paving/masonry/foundation work we might need in the future!

The owner will tell you anything to get your money. She is a liar and a phony. The dates you get…read moreare not even close to when the work will be done. Caveat Emptor! Anywhere but here!

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.