excellent at every step. Jeff Lau provided the advice we needed in a friendly knowledgeable way…read more the movers did a 10 out of 10 job in every step of the process. we are seniors and they were patient and helpful in every way. would highly recommend them.

Moving company was great and did most of the work for me thanks to Danielle I believe on the phone…read more The movers were Sean and Jordan and they were also great. Thanks again for making the move painless.

I used small moves back in September 2021 for a move from a room in a house to a townhouse. Two…read moremovers showed up on time, they give pre-arrival call notice, and finished moving my stuff quicker than expected. Super kind and they listened attentively to all requests and concerns while they efficiently moved. Great communicators. If you have any delicate furnitures, do ensure that the movers wrap it with additional blankets and wrap them securely with tape/saran wrap. Several ladies (zella, kathy, brenda) who helped me reserve movers initially and handle post-move discussions were very professional, respectful, and responsive. They want to provide good service to their customers and retain customers and it really showed in many ways!! Ue the coupon from yelp for discount. They accept it. Thank you for a great service and for making it a smooth moving experience. Recommended!!!!

The movers themselves were wonderful people. However we booked the service 1 month in advance and…read moreasked for the first move of the day. We also booked 3 movers. What we got was 2 movers arriving nearly 3 hours late. Apparently even when we asked for the first appointment of the day, they still managed to book someone else before us. When you have a small window to move 3 hours makes a huge difference and has a frustrating domino effect on everything. Not the worst experience, but also not the best.

Amazing move with the most professional gentlemen ever. Sebastien and Ryne were so caring,…read morethoughtful and polite. They worked hard and everything was moved safely and perfectly. They wore masks at all times indoors and we really appreciated that!! Thank you so much for a great move!!

Great company, very professional work. The movers themselves were professional, arrived on time and…read moredid a great job. Very quick, hassle-free move. Would definitely recommend to others that are looking for a good moving company in Vancouver.

Such an amazing service! Very friendly and easy to plan and communicate with. Were very punctual…read moreand worked at a great speed. Furniture was taken care of with wrap - even down to the little details of taping my computer wore and wrapping up little nails from my shelf. My whole appartement was packed and moved in a great amount of time just by two people. I would definitely recommend and use them again! 10/10! Thank you Akka!

The Robust Move team did an amazing job with our move from an apartment in Burnaby to a townhome in…read moreSurrey. They were prompt, communicative, super safe and professional. Zana, our point of contact for the move was wonderful and immensely helpful during every step of the process. Would definitely recommend, especially if you want total peace of mind while moving in the pandemic. Thank you again Zana & crew. You guys rock!

Drew and his crew moved me at the end of March and they were amazing. Friendly, efficient and they…read morealso arrived right on time. I would give them 10 stars if the option was available. Best movers ever!!!!!

Although they showed up a bit late (15-20 minutes), when they arrived they were friendly and worked…read morequickly. It helped that we spent 10 minutes with them before anything was moved to go through everything that needed to be moved and where. This made the move more efficient, and I felt taking the time to plan and communicate really worked well. I would recommend them. I see others have left negative reviews saying they were rude. All I can say is that it may be highly dependent on the particular movers who show up. Our were very nice and friendly.

I am very unhappy with this moving company. They were rude, disrespectful, and kept threatening me…read morewhen I asked them to follow simple instructions. They overcharged me and still they left my stuff in my previous home. They hide it on the stairs. They put my fridge and my heaviest stuff in the parking and they didn't put in my suite they charge me $1779 and scam me., even though I paid them in front of the police.for few hours didn't work but charged me . This is the fake They don't have any truck to their name and they are renting the U-Haul.. they are trying to get more to get more money from people. They shouted at me I'm the swear had with all the if you talk, we are going to lift and we are going to lift your stuff on the street. Give me and ignored my requests about where to put my belongings. They damaged my my broke my stuff. Encouraged my landlord to not stay in that apartment. I am so bad person and all the time in front of me and behind me was talking about me. I was pay. I hired them but what they did to me. The whole experience was unprofessional and unacceptable

The two young men were efficient and very patient with me while I figured out where stuff was going…read moreto go. They were careful and cheerful. A job well done!

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

I was moving from the North Shore and before doing so, I contacted a bunch of movers. I didn't have…read morethe standard 2 bd or 3rd, my sister and I lived together and each brought or belongings and furniture plus some things of our parents. Almost all the movers quoted me a price without even coming to see what we had to move. I had read reviews on Reddit and one mover was highly recommended so I called him, he came over and quoted me a ridiculous price, 5 times what I ended up paying. Perhaps it was because it was Easter weekend or because we had a lot of stuff to move, not sure. I then contacted a bunch of movers by email and got very quick responses by many but Super Dee stood out to me because they wanted to see what we had before quoting a price. Others said they would send me a 4 ton truck but when Don came from Super Dee, he looked at everything and surmised we would need a 5 ton truck. I thought Oh no, what is this going to cost me but it turned out to be a very good price, and he was right, that truck was packed! Yes I got lower quotes but there was no way anyone could do the amount of work Don and his team did plus pay for gas and the ferry for anything less...more on that later. We had lived in this particular house for 20 years and had accumulated a lot of junk and things we didn't want to take. Turned out they do junk removal as well; it was perfect! Super Dee is definitely a Mom n Pop operation, Don's wife Jeanette runs the office and Don handles the move with his crew...all nice guys and very helpful. If you are looking for a service where everyone wears matching uniforms, shoes polished, hair styled etc, they dont fit the bill but i can attest to the fact that everyone worked really hard, hour after hour, always smiling and polite and 100% honest. I wouldn't hesitate to recommend them and use them again. I preferred having a crew that was flexible, not standing there with a clipboard adding another 15 mins to my bill. They agreed to a price and they worked damn hard to get it all done no matter how long it took. I also wanted to add that when it became obvious that i wasn't going to get everything done ( finishing packing the little stuff left and clean a 4 bd home for the walk through with the owners in 3 days) i asked Don if he had any helpers he could get and he arranged for a couple of extremely hard women to come and finish packing and cleaning. They were absolutely fantastic, if you have a big move, I 100% recommend you ask Don to set you up with them. The first day they focused on the packing, the second day they asked me what I wanted cleaned, fridge, windows etc? I said This is not going to be that sort of clean up, I need you to do whatever each room needs done whether it be cleaning the radiator or the blinds, anywhere you see dust and dirt it has to be cleaned. And they did. They were like two little tornadoes going through the house. They organized keep, trash, donate piles, they even helped me load up my own car. There was literally nothing they wouldn't or didnt do. Do yourself a favor and hire them if you can afford the extra expense because they are really worth it. Don and his team worked really, really hard for us. They spent hours on removing junk from a house that had been lived in by us for 19 years; there was a LOT of junk. Next day, back with the same amount of energy to load the truck and the following day to deliver it to where we were moving to. I dont know how they were able to do that much work 3 days in a row; I would have been in bed for a week after Day 2. I was so pleased with the service that I did something I have never done before and that was to pay them more than they asked. Of course I tipped each of the movers but my sister and I spoke about it and we thought they had done an extraordinary amount of work for the price we had been quoted especially when they had gas and ferry costs. We felt they had quoted us a price that was too low considering all the work they had done so we added an extra bonus amount to the bill. Ive never paid someone more than theyve asked before and that should speak volumes about what we thought about the service that was provided. A huge thanks to Don and his team!!! We highly recommend them!

After looking at several moving company reviews and calling different companies, we decided that…read moreusing Super Dee movers was the best choice for the money for a move from Maple Ridge to Parksville. When I talked with Jeanette, one of the owners, she seemed very helpful, friendly and professional. When I told her about the size of our house and how much furniture we had, she sent us a quote based on two trucks which after some discussion it seemed like it changed to one truck on their end. They said that one truck should be enough. After selling our house, we contacted Jeanette again and told her we would like to use her company. One week before our move, we called again and asked to have someone from the company to come by and assess our needs. One of the owners, Don, came by and told us what we needed to do to prepare for the move. He also said that 2 trucks would definitely be needed and we would have to pay an additional charge for the second truck and an additional helper. We told him that we were told that we were quoted for 2 trucks initially and the further charge was a surprise. After some discussion with Jeanette again, the extra charge was reduced a bit from $1500 to $1000. On moving day which turned out to be the hottest day on record (June 28th), the movers showed up almost 2 hours late and seemed ill prepared for the move. In fact when they wanted to break for lunch, they had no food or drink so we made them lunch and provided lots of bottled cold water for them as well as an air conditioned space for them to relax for their break. They were not organized and one of the workers seemed lost and spent a lot of time either on his phone or standing around. We told the person in charge (Brandi) about this and nothing changed. Later I called Don to inform him of what was happening and he was very defensive with me and said that we should feel lucky that they didn't cancel our move due to the heat. Later on I received a call from Jeanette the owner that it appeared that we were abusive toward the worker and and were pushing to have the workers hurry up which was never said. When we told Brandi that we were told this by Jeanette, she said that that was never mentioned and they must have misunderstood what we said. After seeing that they needed help, I realized that I too needed to assist in helping load the trucks and moved plenty of the boxes and pieces myself. A couple hours later, we noticed 2 of the movers had disappeared with one of the trucks without even notifying us. In the mean time, all our boxes and possessions were out in the street and unattended. Several hours later it was obvious that the trucks wouldn't be fully loaded due to all the problems the movers had encountered. They decided to leave at 7pm and promised to return the following day. The next morning, a better crew showed up and was much more organized and managed to conclude the loading in a few hours with our help. The next day at our new house, once again the movers showed up at least 3 hours later than we were told by the owner due to some other issues that we had not been informed about until I had called to see where they were. They finally showed up at 2 pm and commenced unloading and both my wife and I assisted in helping them. As we unloaded a few pieces of furniture, we saw that they had some damage from the truck. We mentioned this to Brandi when the unloading was finished and she wanted to conclude the move in a hurry to catch a ferry back to the lower mainland. She wanted payment right away and hastily took pictures of some of the damage and said they would contact us about dealing with it, but nothing was ever done. We also noticed that both our bed's mattresses were not wrapped and had some dirt on them. Much of the furniture we later discovered was also scratched and even a box of china had been dropped and all the pieces were ruined. We also noticed after the trucks left our brand new driveway that they had both left large spots of oil all around it. I informed Don about this and he told me how I could remove the stains. He offered to send someone to clean them if I had no luck but never answered me back when I had called and texted him to deal with our problems. Since the move, I had tried to contact Don a few times without him, Jeanette or Brandi ever responding back to try to make things right. It is too bad that this company wasn't as good as we first thought. In fact, they did a poor job and weren't worth the money we were charged. Don't expect them to deal with any problems properly. We will never use this company again and hope others will learn from our experience.