I visited Sorola's yesterday at noon, wearing my covid mask while on a mission for a Stihl leaf blower. To my surprise, they had the full line of Stihl professional leaf blowers on display. Not only that, they had full line of RedMax, Echo and Shindawa leaf blowers as well.
I pretty much knew what I wanted and was pleased that they had the Stihl BR800X on display. I decided to look at the other brands while I was there, as I had been researching for the past two weeks and viewings LOTS of YouTube reviews from lawn maint. people. I like their system, as you take a number when they're busy and they tend to customers in an organized way. One of the employees approached me and offered assistance without being pushy. I told him that I was interested in the Stihl 800, but couldn't decide between the C or X models. I asked if they by chance had an 800C. He replied that they did have one in the back, but still boxed. He asked another employee to unbox the 800C and bring it out to the floor so that I could look over it. He explained it would be about 10 minutes, so I continued browsing. Another employee who was very courteous came out and chatted with me as I waited.
Sure enough, the 800C was brought out. I looked over it and asked a few questions, as I had already researched it and even downloaded the user manual at home to familiarize myself with its features and maint. info. I decided to buy it while I was there, since everything was going so well. While the employee was processing my sale, he asked if I wanted to buy any oil or motomix. I asked him about oil. He commented that Stihl had a current offer for new purchasers. If you buy a 6-pack of 2.6oz Stihl 2 cycle oil, your warranty is automatically extended for two years. Yes, TWO years. I jumped on that as the oil was $14.99. I now have a 4 year warranty. When the sale was completed, the employee who unboxed and assembled the leaf blower, then filled the tank with fuel and finished prepping it with a couple of minor details. He also carried it out to my car for me.
Man, what a great experience at Sorola's. I've gone to them during the past 20 years on occasion for maintenance and repairs of lawn equipment, but had never bought anything there. I've read some of the negative reviews, but can't say I've ever been treated rudely or ignored.
While I was there, there were a couple of customers who were only browsing for now and had many questions. I noticed they were treated very courteously and never pressed to buy anything. Employees answered all their questions and explained options as well.
I was extremely satisfied with my experience and highly recommend that you visit Sorola's if you're shopping around for lawn equipment or accessories. Their excellent customer service will definitely have me returning for a future purchase. read more