Quick and friendly service center, buying from them was speedy too. I'm taking off one star because of the amount of annoying correspondence is a bit too high.. It seems like I'm always getting snail mail about selling our MDX back and phone calls from the sales staff to see if we're happy with the purchase and if I know anyone in the market looking for a luxury car to send them their way.. I understand why they do it, but I'm not sure these type of sales tactics resonate well with my people in my generation. read more

I love you John Eagle Acura....great service and I love my car!!! Thanks to Seydou Keita (buy your Acura from him), Mario (Service Manager) and Bobbie Bacon who is the best service gal ever!! read more

Unfortunately I can't give this place zero stars. I bought my car from them a year ago. Their "free oil changes for three years" is complete bull crap. They make you spend hundreds on factory recommendations in order to get the oil changes "free". Not to mention they charge outrageous "documentation fees" which will more than cover their costs of the oil change. I am saddened they aren't the honest dealership I truly thought they were. Just more snakes In the grass willing to say what they need to say to sell another car. read more

The best service at there , I would love jatter take care my car . He always be nice with customer

when i took my car for flood inspection they told that 140$ for inspection but at the end they charged around 1200$ for inspection,I am not talking about any repairs or anything here, they were trying to ripoff of you and the insurance company in every and they least bother about taking care of your car, their fist priority is how to make out of your situation, its business practice. possible way It is not my first experience here, i went to them couple of times in the recent past and everytime i go there they to make money for things which they haven't done If you have a choice, try to avoid them read more

Brought my Acura in to get serviced. Jerry Singh helped me and was so helpful. I did not buy my car at John Eagle...the dealership where it was purchased never returned my calls so I decided to bring it here. I could not ask for better treatment or service. This is a great dealership...when I am in the market for a new acura, based on my treatment thus far at John Eagle, this is where I'll be buying. My experience, they put the customer first. read more

Absolutely terrible service department. Eric Younger was awful to deal with. First, he made inappropriate comments to me upon my arrival, saying that I did "not look like I just had a baby, and, his ex wife had one 30 years ago and she still looked like it". When I asked how long the wait would be he said at least an hour and a half. I would never have scheduled my oil change at this time had I known that. On the phone he led me to believe that the service would be quick and I should just wait. Instead, I had to wait for nearly two hours and had to arrange for someone to go pick up my daughter from school. I will say I have had stellar experience with Eric Spencer in the past. As of today I am done with any relationship with John Eagle Acura. I will not be buying or leasing another car from you. In fact you are lucky I don't pursue legal action based on the obvious sexual harassment I experienced. read more

"Why would a review not be recommended? There are a number of reasons why a review might not be recommended. For example, the review might have been posted by a less established user, or it may seem like an unhelpful rant or rave. Some of these reviews are fakes (like the ones that originate from the same computer) and some suggest a bias (like the ones written by a friend of the business owner), but many are real reviews from real customers who we just don't know much about and therefore can't recommend." Yelp don't be shady! I like how the majority of negative reviews for John Eagle Acura ( worst luxury car dealership in Texas) are not recommended. They still have yet to respond to my email or comment on my yelp post. Sterling McCall Acura's manager Randy Khalaf, however, wasted no time in responding to my review of his dealership. I really appreciate working with businesses like this that actually listen to their customers and hold their employees accountable. Randy, maybe you could show Mr. Valerian Kuznetsov how to turn things around at John Eagle Acura? read more

Why I think it only deserves 1 start at most: -poor customer service from the get go -they pulled the old bait and switch bs -the person who we were dealing with online did not even show her face when we went in for a supposed appointment with her -condescending salesman, "rick" something or other, acted like he would be doing us a favor by selling us a car Go to Gillman for your Acura! We had an awesome experience and got a great deal! read more

I did not have a good experience. I bought a certified pre-owned. I called ahead and asked if they would be willing to come down on price. The dealership is about 45 minutes away and after I drove to the dealership the sales they wouldn't come down at all. Same usual run around with the dealership. I still ended up buying the car. It was raining when I test drove it, but when I got home I noticed that there was 2 chips in the windshield. I called that same day after I noticed the chips and asked if they could fix it. The sales guy told me yes they could fix it. I called before I drove to dealership to make sure someone would be available to look at it. The sales person William said yes. When I get there he told me the windshield guy was gone. Next time I called 4 times to make sure the windshield guy was there and they ensured me he would be. When I get there the guy was there but he said he couldn't do anything about it. Windshield isn't covered under warranty and I understand that. But part of a certified pre owned is that they do a 172 point inspection and one of those points is to check for chips in the windshield. Basically a certified preowned at John Eagle Acura is just a way they can try to sell the cars for more money without doing anything. The experience was terrible from start to finish. Buyer beware. read more

I brought my 2010 TL in for an air bag recall. My service adviser was Eric Spencer. What a great experience. My car was finished in a little over an hour, plus they washed it and it looked great. This team knows how to treat customers They should train the people at John Eagle Honda in Jersey Village how to treat their customers. read more

$1000 in dealer adds over internet pricing. On a used car. Tried to tell me that nitrogen in tires and wheel locks were worth almost $200 each. Manager tried to force it on me. Tell me that "it was in line with market price." This feels like a poor upper management decision that spilled down through the ranks. I hope the GM and GSM see this, know that this is directed at them. Sad that a "luxury dealership" feels the need to resort to little tricks like this. Examples: Nitrogen-filled tires $169 http://blogs.consumerreports.org/cars/2007/10/tires-nitrogen-.html https://www.edmunds.com/car-care/should-you-fill-your-cars-tires-with-nitrogen.html https://www.tirerack.com/tires/tiretech/techpage.jsp?techid=191 Wheel locks $189 https://www.amazon.com/Gorilla-Automotive-78601N-Acorn-Thread/dp/B000CMF59W/ref=sr_1_20?s=automotive&ie=UTF8&qid=1493352385&sr=1-20&keywords=wheel+locks I drive other luxury brands. Never came across anything like this at Volvo of Houston, Star Motorcars, or Momentum in Sugar Land (I've made purchases at all). I've encountered it at a few low-rent dealerships, though. My name is Russell Smith. I visited on Wednesday, April 26, 2017. read more

They make promises they can't keep. They think that saying sorry that fixes the issue. Which it doesn't. Service department used to be top notch within the past year it has gone way down. And the fact they beg you for positive rating I find pathetic. Let your work show how good you are. This is the last time I come here for service. read more

About 2 weeks ago, I was rear ended in an accident. After the other person's insurance agreed to reimburse me, I looked for a car. I did my research and read online reviews. I purchased my car at John Eagle Acura in Katy, because they had good online reviews and their salesperson, Ty Thompson, seemed honest. I purchased my car on 1/17. After I took the car home, my cousin pointed out that there was a deep crack on the front, passenger side window. I told her that when I test drove the car, it was very dirty. For this reason, I did not see the crack (the size of your hand) on the very top/edge of the passenger side window. I was confident that the dealership would fix the problem, since they seemed so nice when I met them, sent me follow-up thank you emails, and my purchase was recent. However, I was wrong. So if you are like me and you are reading reviews, please be very careful. They are very nice people, but after they sell you a car, they stop caring about you. I feel like all of their positive reviews online are based on the car itself (since Acura is a reliable brand) and not necessarily on the quality on the seller. If you feel (like I did) that buying a car from a dealership instead of a private seller will be safer, I strongly recommend that you purchase it from another dealer that will help you when you have issues. Update: - Received Google response from Asst. General Manager via Google. - Made appointment on 2/8, because the car had squeaks coming from the engine every time I would go over a bump. However, when I took it in, the bumps stopped. - Called Valerian on 2/11 and left a message. - Called Valerian again on 2/13 and left another message. - Valerian called me on 2/13. He sounded nice and asked me to visit to discuss. He said to him or Jesus Montes, the Service Manager. Jesus inspected the car and said that the scratch was was likely there before I purchased the car. However, he said that since the car was not new, there was little he could do. Plus, he said that it appears to be a deep scratch, so it should not get bigger so it was just a personal preference if I wanted to change it. - Today, 2/15, I was driving to work and I noticed that the squeaking noises from my engine on 2/8 had gotten worse. I immediately drove it to the dealership. They told me that they tightened the dashboard screws and something near the trunk, since it was causing the noise. - On 3/27, there were sounds coming from the driver side dash. It sounded like pebbles swishing back and forth. I took it to the dealership and they heard it too. They had no loaner cars available so I had to come back another day. - On 3/29, I left my car there. They gave me a loaner car, but it was a scary situation. I went out of town for Easter. The check tire pressure light came on. Discount Tire could not check the tires for nails, since the loaner car did not have the tire lock key so I had them place air in all the tires. I'm glad that it was just a lack of air or else I may not be here to type about this experience. - On 4/6, they called me today to tell me that my car was "fixed." I bought the car only 2-3 months, I already had 4 issues with it: (1) Front window glass has hand-size deep scratch/crack in it; (2) key battery goes out; (3) squeaking noises coming from the engine; and (4) flowing rock noise in dash. Lesson: Do not buy a car from John Eagle Acura - unless it has a manufacturer's warranty still on it and you have tons of sick days, because you'll have to take off of work to have your car repaired within the first month of owning it. I got lucky that my car has a manufacturer's warranty and I own my own business. All this being said, I want to say thanks to Scott Sheley, a Service Consultant and Sam, the lead mechanic, since they have been helping me with all of the problems at this dealership. I regret my decision to purchase my car here. They won't take any responsibility for not disclosing known defects. read more

It's a really bad service. Been waiting 2 hours for nothing . I dont understand what kind of service is that ? He don't explain to me and don't even say sorry to me. Never come back to you guys again. read more

Went to John Eagle based on a referral from a friend. I had such a pleasant buying experience beyond what I had expected. Ari was my sales/take care of everything man. From the time I walked in the door he always made me feel welcomed and was so friendly. I went in there for a specific vehicle and he talked me through everything and was patient through it all. Ari could have easily got impatient after my first visit thinking I may not buy anything and pass me on to someone else. But he did not. He went above all to make sure everything that was promised was fulfilled. The finance manager Jay was just as friendly and patient. Both were very informative and knowledgeable. Jay made sure everything was clear and understood and answered everything thoroughly even days after my purchase. One can easily say well that's their job and they have to be that way but that is not true at all. I've been to other dealerships where salesmen would rush you. I returned a few days later to have my window tinted and they were just as nice. They even baked a fresh batch of cookies since every time I had come in they were out. This was my 2nd acura but first purchase from John Eagle. I will definitely be back for services and any new cars or upgrades in the future. Be sure to see Ari if you are in the market for a reliable vehicle! You will not regret it. (For those saying the oil change is a scam... They clearly state all maintenance must be done there and oil change service is of no charge but the maintenance is not. Understood. Even if their maintenance seems slightly high, Id still return because of their 5star service at their location) read more

Never had an issue with the customer service. Bruce, in the service department, always takes care of me.

This review is based more upon our sales experience rather than their service department. To be fair, this is a very clean dealership with a nice layout on the inside. They are very hospitable to their clients because the waiting area for service or a sales negotiation is well-equipped. There is a small room for kids to play and watch TV. The beverage station offers refrigerated water bottles and your choice of tea, coffee, or hot cocoa. If the guests have not swarmed to that area before you, you might be able to catch some freshly-baked goods (if you're lucky but don't bank on it). I helped my parents with their purchase on a 2014 RDX back on Memorial Day 2014. I haven't written a review due to laziness and having to think over my sales experience. Now, everyone has their own style in negotiation, but I think that before coming into this dealership, you need to be firm about the price that you want to negotiate because it is going to be a mental boxing round between you and the salesperson. Our salesperson was friendly but his questioning is going to tug at your psychological string. Also, be prepared that you will be here for hours if you have to go back and forth about the final price. We finally worked through that process, but what really got to me was the finance department. Be very careful here because they will try hard to sell those warranties. You can pick and choose what you want (so if you want a selected few, make sure you voice your opinion!) because we did end up getting talked into buying more than what we need. "Clear mind, full heart", you guys. Know what you want, stick with it, and don't budge too much or else you will end up paying more/financing more than what you had intended to! On the service side, our experiences have been positive so far. The staff in the service department is always courteous, and one of my favorite accommodations is the loaner car service. It helps us stick with our schedule to run errands on the weekends while the vehicle is being serviced. read more

Very happy with my vehicle purchase. However the guy who sold me the car is no longer there. Felt they were reasonable in what I paid for the car and they offered the best payment option. The free car washes are great. I come at least once a week. They usually don't take too long. I haven't had much maintenance done except the new car check up, but so far I am very satisfied. read more

I bought my 2013 TL from this dealership a couple of months ago. I came in knowing the fair market value of the vehicle and available incentives after my research. That made my experience so much better rather than having to go back and forth with the sales staff. My salesman was very straightforward and pleasant to work with once he knew I was serious and had done my homework. I can definitely recommend anyone to give this dealership a try, but be sure to do your homework before you come in (not just with this dealership, but any other ones). Recently I bought it in for the first service. The experience was also very pleasant. Knowing what service items to be performed will save you money rather than just follow those 15K, 30K mile service intervals. I plan to continue to give my business to this dealership for future service and sales. read more

Dont go to john eagle acura to buy your car or negotiate with this vietnamese manager. Had the nerve to lecture about paying tax on a car. Offered me msrp of 35,415 plus tax on an rdx after I told him I can buy msrp at any dealer. If sticker price is the best you can offer on the driveout price then dont give me a story about paying tax on purchases is the law. Also I didnt like how he stereotyped that vietnamese people "love to negotiate" as his greeting. Very annoyed by the greeting so I made my mind pretty quickly that I wasnt gonna buy from this dealership if it is managed by someone like him. read more

Just purchased a 2013 RDX and I am very satisfied with the overall buying experience. I found my salesperson, Winston B., to be gracious, knowledgeable and easy-going. He quickly narrowed their inventory to 2-3 vehicles meeting my specs, showed me each selection and offered a test drive of my final choice. With a sales manager, we made quick work of negotiating a purchase price. Signing papers with the finance manager and the unavoidable extended warranty pitch is just part of the process and was painless. My experience was better than expected and I will try to get my wife to go to John Eagle when she replaces her TL later this year. read more

This is a long review. The upshot is go to John Eagle and ask for a salesman named Nory if you're even considering an Acura or any other make and model of used car. I see from previous reviews that service and sales can be hit or miss, though it appears that reviews are improving as of late. I had the most unusual and refreshing experience at this dealership. It was such a unique experience, that I'm taking the time to write in-depth about it. I visited John Eagle with a relative who decided to purchase an Acura TSX. We worked with a salesman named Nory. We had already done a great deal of research and knew the price point we believed reasonable for the car she wanted and we came armed and prepared to haggle. Imagine my surprise when I told Nory the price I wanted to pay for a TSX and he told me that he thought he could actually beat that price. WHAT?!?! At that moment I became agitated and was on edge, waiting for him to point us to some craptastic jalopy. What's the catch?!?! There wasn't one, as it turns out. Nory simply listened carefully as my aunt described the options and color that were important to her and he realized he had a car on the lot that was the same color, year and had only the specific options we wanted to pay for, and for less than the model we'd driven or found anyplace else. Of course, we get nervous, waiting for a trick and start talking about another model my aunt considered to hedge our bets. As it turns out, Nory has many years of experience with automobiles in general and actually worked previously at a Lexus dealership. Lexus was the other make my aunt was considering. He carefully walked us through the pros and cons of the Acura and the Lexus models she was considering (keep in mind that he didn't have the right used Lexus model to sell us) and then to our surprise suggested that we might want to sleep on our decision before deciding because the price we were offered on the Lexus at another dealership was a really good price, too. We told him we thought that was a good idea and then he offered to walk us out, and even offered us sodas before we left. No pressure. No gimmick. No trick. We returned to Acura the next morning and I fully expected some bait and switch on the price or car. To my great relief, Nory had paperwork ready and we were in and out at the promised price in half an hour. My aunt bought the Acura and LOVES it. Couldn't be happier. We've honestly never had a better buying experience, for anything, much less a car. Before we left I mentioned how surprised I was at his approach to sales throughout the process and made a joke about his using jedi sales tricks on my aunt and me. He looked somewhat confused and I'll never forget a single word of his explanation: "Whether in my personal or professional life, I simply treat people as I would want to be treated. I find life in general is better that way." Indeed good Sir. Go see Nory. He's like the yoda of car sales and just a really good person to boot. read more

My review is based on the sales process. Haven't really needed "service" yet other than getting a couple of add ons installed. I was referred to Richard Molloy by a friend who had previously worked with him. He is knowledgable and very friendly. Easy to work with. He took time to sit and explain the many vehicle features to me. I purchased my new MDX about a week and a half ago and Richard continues to check in to see if I have questions. Very helpful. read more

So after all I decided to go to John Eagle Acura. The first day I went I was welcomed by Ruben Ramos. Nice guy, showed me the cars. Even took me for a test drive. I really liked the 2016 RDX. Went back and Pet Sanchez took over. No idea where Ruben went. If you want to buy a car, go to Pete Sanchez. Nice guy, very friendly, very open to satisfy my needs and work around my budget. I did mention him my concerns with the maintenance part reviews here and he assured me that I would be well treated. Well, long story short..I walked out with a new 2016 RDX...........Oh... cannot leave out the finance part, highly highly recommend Jay Castillo, very nice person, well educated, he will work around your numbers. I'm a satisfied customer.... read more

I purchased my car in 12/2013 and thought the facility and customer service was excellent. I've returned for service for my car and Abel is the best. My husband needed a new car, this past weekend we got him a new TLX. Richard helped us and was one of the best and most honest salesman. Our financial advisor was Jay, he was super nice and had great customer service. I live in Humble and drive the 45 minutes to purchase and have my car serviced for the customer service. read more

This review is ONLY for the service department which is amazing! The representatives are friendly, quick and efficient. You can drop off your car and never make an appointment! If you need a ride, they have a personalized shuttle as well. The only reason I did not rate it as 5 stars is due to the prices. They tend to be steep but sometimes convenience is worth it! read more

I have had GREAT service for multiple years at John Eagle Acura which is why I drive out of my way to work with this dealership in particular. Jerry S. has been my appointed rep. since the beginning. His is very courteous and reliable!!! I appreciate his ability to answer my questions with clarity, definitely knows Acura! My husband appreciates the fact that Jerry S. is patient enough to answer my twenty-questions, rather than himself... and that's just about the oil change! read more

Just joined the Acura family this week after being a Mercedes owner for years. I spent over $6,000 on a 2009 Mercedes-Benz SLK300 within 2 months and experienced the WORST customer service at Mercedes-Benz. Long story short, I had the most pleasant and worry-free experience at John Eagle Acura. They made the car buying process seamless and painless! Jay, the Finance Manager, was fantastic and explained everything very thoroughly. Unlike Mercedes-Benz, they listened to my questions and patiently gave me as much information as I needed. Not to mention, even right before they were closing, everyone I spoke to had all the time in the world for me. I cannot thank them enough! read more

I purchased a TSX from John Eagle Acura several years ago. I thought everything went well at first, but approximately a week after I purchased the car I decided that I did want the fully refundable (this was what I was told when purchased the car) extended warranty I purchased. I called the finance guy I worked with and his supervisor about 10 over the course of a month and no one called me back. I didn't get a call back until I reported my problem to the Better Business Bureau. I was told that my extended warranty was in fact not fully refundable (which is not what I was told when I purchased the vehicle) and I could receive a portion of my money back. Please be ware of doing business with this dealership. It is a horrible company. read more

Richard our sales man was very patient and helpful in explaining everything to us. After 3 days of going back to the dealership my wife and I bought our first acura from JEA. I am more then pleased with our salesman and the finance guy. The free car washes are awesome. They vacuum and wash the exterior, they even put on some tire shine. Definitely recommend John eagle Acura anyone looking to buy an Acura. Ask for Richard, he will never push you to anything if you are not comfortable with it. read more

Edgar Lopez was our sales consultant and he was absolutely amazing! He really took the time to help us find the best car for our family. I shopped around for a long time before we decided to purchase and out of everyone I talked to, John Eagle Acura was by far the BEST! I strongly recommend if you are looking for the best Acura Dealership, to go to John Eagle Acura and ask for Edgar. He even transferred all our belongings from our old car, including safely installing our baby's car seat and window screens. By far the best experience ever!!! read more

Great customer service from Valerian. He was very helpful in finding solutions for me, very prompt and responsive. read more

never buy from this dealer,sale person and online manager tried to trick, just wanted me to come to the dealer. promised to match the price from other dealer, after I showed them the legit invoice, only thing they could said this price was shocked to them. read more

I had been searching & searching for a particular car and stumbled across it on their website. Called ahead and made sure the car was there before making the long drive. We were greeted by a friendly & helpful staff. Our salesperson, Rick, was fantastic and went above & beyond even after the sale by contacting the prior owner and getting the extra key to my car. The finance department was able to get me a great deal on financing and I was in & out of the dealership in less than two hours. Who knew buying a car could be so easy? I will be referring anyone looking for a new or used car to this dealership and look forward to purchasing another car from them in the future! read more

Let's just say it was not the classic bait and switch. They had the car that was online they just refused to sell it to me. They said that they were going to send it to auction because it was beneath what the owner would allow them to sell, but now two days later it's still being advertised on cars.com and they still will not sell it to me. Best part was I spoke to someone over the phone who told me I could come look at it. I drove from Lake Conroe in traffic for two hours to get there to be shown other cars much higher priced than what I wanted. I've been nothing but nice and I told them this morning I was going to leave this review if they did not contact me via two emails and a voice message. Still I got nothing in return so here's the facts if your interested in a used car this is not the place. read more

What a waste of time. The salesman tells me he won't even present my offer to the manager. Don't expect any flexibility.

It was a very disappointing experience buying my car at John Eagle. I wouldn't recommend anybody to do any business with these cheats. They sold me a "certified car" with a defect and they wouldn't admit to it until I had to threaten them with a lawsuit. There loaner car program is a sham. I ended up paying five hundred from my pocket to cover for the damages I wasn't even aware of. They didn't even bother to tell me that loaner cars didn't come with any insurance. I wasted a lot of time going back and forth to get the minor issues fix. Makes me realize weather the care was really certified? Car had so many paint touch up jobs. Avoid this dealership. read more

Recently purchased a 2015 RDX. Our sales associate, Jamarr, was wonderful. Honestly, after shopping and test driving at dealerships for weeks, I found John Eagle the most professional bunch. Herman gave us a fair price on our trade in and had us in and out. Jay in finance was straight forward and uber organized. There were none of the issues I read in other reviews. I have not used them for service. This review is only over my buying experience. I would recommend them. read more

John Eagle Acura has the best customer service. I have been impressed with the service from the moment I purchased my RDX thru today. Scheduling maintenance is easy & they always have loaner car available. read more