My car was damaged to first go around, I even went back to AAA to give them another shot it…read morehappened again.. I am deveasted that they do business like this is these times..

They replaced my transmission for me... Went installing the new transmission.. they did not put…read moreback but only 2 torque converter bolts. 2 Bell housing bolts, only put back two of the four bolts for the transmission crossmember. Did not bolt down the transmission to the crossmember. Very bad and sloppy job on installation. Needless to say I had to replace the transmission again due to their errors and shortcuts.

Great service and came in alot lower than dealer. I will return! Great communication all the way…read morethrough. It was highly recommended by a friend that has used them for years I will return.

The BEST in Rome, GA. The owner is wonderful, really cares for his customers and his community…read more I have 3 different makes of vehicles and let me tell you that the owner is very knowledgeable on every one of them. The service is the best in Rome, they explain the details and will get you the best price possible. Susan in the office is GREAT. So friendly and very helpful. You can not find a better place to take your cars to be repaired. The folks that own and work there are the best.

The record Driver I saw on this location was very professional and nice. He gave me a receipt. He…read morehooked the car up properly and towed it. He was very he was very professional so I was very pleased with Loyd's

They're very professional, prompt and courteous. Their service was quick and efficient. Got a…read moreflat and they towed to tire shop all within an hour time. Thank you!

Jorge, Stacey, and Matt is super nice and is super super respectful and honest, Great company!!…read more10/10 definitely would recommend

These guys did really good work on my first car I brought up there but it was definitely expensive…read more The reason I'm giving this a one star review is due to the work they did on the other car I brought up there. They were nice to me over the phone for at least a little bit until I began being complicated. The reason I was being complicated was due to the overpricing to change out ignition coils that I could do myself and did do after, it was also due to waiting days to get any news about what was going on with the car, and the amount they charged us to replace the alternator (we brought one in) and to flush the coolant was around $760. This price is ridiculously high for an alternator that is on the top of the engine bay. Prices here are really high specifically the labor, arguably not competitive. While it was on me for taking this car to somewhere I know is more expensive this was the only mechanic shop I really went to so I did not feel comfortable sending my mom to another mechanic shop while I was off at school. I will say Stacy (I believe is her name) is really nice and was really sweet to me. While this work was done sometime around August of last year I really do not understand how they would not inform us that the ignition coil connectors on the front side of the engine were so broken they would not stay in. I did repeatedly informed them that I believe those are the ones that needed replace and I was under the impression that those were the ones they would be replacing. Additionally the wires in the connector for the cam position sensor was very lose inside the connector to the point one bump knocked it lose and showed what is a knotted wires that was shoved in the connector. While I don't blame them completely for this I believe this should have been found while replacing the connector in the back of the engine bay. We eventually had to call out another mechanic to come and redue the work that they had done and honestly Andy's garage's work felt rushed and did not look anywhere close to what we paid even though they had the car for quite some time. Additionally the mechanic was 1/3 of the price as here and was upfront about everything and honestly looked like his work was worth the $1500 I paid here. Finally, while they have been really nice to me, they were rude to my brother who brought the van up there to get fixed and did not listen to my mom about anything that she said was a concern about the vehicle. I definitely will not be coming back.

My family and I broke down in our VW Camper on our way to north Georgia, Rudy's was our savior. We…read morehad the best service and felt very welcoming. They all went above and beyond to help us get the hard to find clutch hose, even helping us get to a hotel downtown for my family to stay. Thank you guys for everything!

Was told my battery was dead. Rudy's was going to charge me $240 for a new battery plus $70 labor…read moreto change it. ACTUAL REMEDY: charged the battery for free. Was told the hood latch cables and hood latches all had to be replaced. Estimated parts and labor was over $500. ACTUAL REMEDY: replaced the one cable that Rudy's broke for $10 and put WD40 on the latches. FURTHERMORE, the one reason I took the vehicle in was to have a bypass module installed to override the air ride fault. The air ride FAULT LIGHT is still on. DO NOT TRUST THESE PEOPLE!!!

Lost my job over a hubcap I took blame for. Even offered to pay for it. Yall told me my first day…read more"were a family here. We take care of each other as long as you work." I came in every day. I showed up on time. I never complained about anything except being hot. Everybody says it's hot. Yall let y'all's tire manager just yell at people and snap at them and talk to employees any type of way. People make mistakes and yall want perfection. That's not how you keep workers around. Yall had no issue drinking up my money bc yall can't keep drinks in the fridge. Yall had no issue with any of the other tire techs making the same mistakes. Apparently yall got no issue putting my family on the street either. Family don't do that. If this is how yall do business no wonder you can't keep good help. Owner didn't even have the balls to fire me himself. He had one of his little managers do it. I worked my ass off for you and got stabbed in the back. That's pretty dirty.

Customers beware!!! We took our business truck to Jim's Tire & Service on Maple for a brake job. We…read morehad an appointment at 10 am to be seen, arrived prior to the appointment time and sat and waited, an hour past and I ask about the time and there was a guy said that they were behind, I told him that I would be back, I left the truck and went on with my day. Around 2:30-3pm I called and they said that they just got it back to look at it and they told me what needed to be done to fix the problem that the truck was having, I gave consent to move forward with the repairs. Time went on it was after 5pm and I had not heard from them, I called and they said they were putting everting back together it would be ready shortly. But while telling me that he said that one of the brake lines wasn't working properly. So instead of saying "hey let me keep it overnight and get the break line fixed" they put everything back together and let us pay and drive off. Got down the road and the truck was doing the same thing it was doing before. So the following morning we called back down there and they said bring it back and they would make it right. Took it back down there and left it and later that day they called and told me that it was ready and it would be $180ish dollars, I said excuse me? He told me the cost again, I said sir I just paid you almost $900 yesterday and you think I'm going to pay additional money today because you or your techs didn't fix the truck correctly? You have me mistaken, I'm not paying any additional. Keep in mind the tech told me the day before that they were "throwing" it back together, while also telling me there was an issue with the brake line. So they knew it was going to be an issue and just wanted to get paid and send me on my way, which put my LIFE in jeopardy. What if the brakes completely failed & I had an accident and got killed or killed someone else? Jim's tire doesn't care about you as a person/customer. They are only looking for the money. The "manager" called me and told me that he would take the labor off the bill but I still needed to pay for the parts that they used. Then he said he was going to erase the whole invoice and I could go pick up the truck. He knew what they had done and he knew it wasn't right, he didn't want any issue. I told him I was going to let everyone I knew know how they done us and that we would never use them for service again. I would suggest that you do the same, avoid them at all cost. Jim's Tire & Service Center 1813 Maple Ave SW Rome Ga 30161

This place was recommended to me by my boss when I had a flat that I needed repaired. I first went…read moreto the dealership in town, who couldn't fix my tire and didn't have a new tire available. Driving to this place was completely worth the trip. All of the staff (including the owner of the establishment) were incredibly professional and friendly to me. They explained what was wrong with my tire in a way that I could understand, without making me feel stupid (as a female, I really appreciate this - I've had it up to here with condescending car guys!). They were able to find a solution for me at less than half the price of the dealership, and were able to solve my problem on the spot (with less than 45 minutes of waiting from the time I walked in to the time I drove away). They offered to check my tire pressure whenever I needed it, and answered every question I had (and I tend to ask a lot of them - trust me). Something to note: This place isn't spotless, and doesn't have a waiting area with TV's, etc. like the big dealerships do. I'm fine with this, because I didn't have to wait long, and I don't want all of those fancy overhead costs factored into the price of my repair anyway. I'm just saying if that you're expecting guys in suits or an espressor machine in the lobby, this isn't the place for you. Even though they're called "Captain Tire", it turns out that they do all kinds of car repair, not just tires. For this reason, I plan to take all of my family's cars here when they have issues that aren't covered under warranty. I'm so glad to have found a trustworthy place to have my car fixed without paying dealership prices!

Every time I've come into Captain Tire they were able to get to me super quick! These guys are very…read moreknowledgeable and definitely know what they are doing. I would highly recommend Captain tire to anyone.