We had our vehicles serviced here before and the work and communication is outstanding!…read moreTook in my wife's Lexus NX200T for an oil change and because I purchased a set of tires from Mission Tire & Auto about a year ago, I received a free tire rotation. I made an appointment online for 10 a.m. however I dropped the vehicle off the night before. Received notice by 8:40 a.m. that the car was ready for pickup! Now the really great part is the peace of mind that we're left with. A simple oil change and tire rotation also included a detailed inspection report of our vehicle. 2 areas of concern were found, both being fluids that were topped off at no additional cost. Quality work and peace of mind, 5 stars all the way!

I went to another place in town and they said they couldn't patch my tire. I needed to buy a new…read moreone at a cost of like $300 - at the Mission they were able to patch it get me on my way for much less than $50 and they topped off my fluids. I'm not going anywhere else from now on

I am writing to formally report an issue regarding a recent service at your Cartersville, Georgia,…read morelocation. I visited on April 14, 2026, for an oil change and battery replacement; however, the coolant cap was left off following the service. Earlier today, April 16, 2026, while driving from Cartersville to Marietta, my vehicle overheated and the radiator hose burst. I had the car towed to Firestone in Dunwoody, Georgia, where an inspection confirmed that the coolant cap was missing. As a result, I now face over $1,000 in repairs for a new upper radiator hose and thermostat. Valvoline was the only provider to perform service under the hood of my car in the last 30 days. Despite this, the shop manager has denied my claim. I am seeking accountability for this negligence and would like to know how you intend to resolve this matter and provide reimbursement for the resulting damages.

I am so glad this location was open and Cartersville. We really needed this. Sarah was amazing. She…read moreextremely knowledgeable and kind. The Service was quick and easy. The pricing is very affordable compared to others in the area .I will definitely be a regular at this location because the customer service is amazing. Good job Sarah keep up the good work!!!

Thanks again for getting us back on the road so quickly! The AC is still blowing ice cold and we…read morehave put on quite a few miles since your work. Your shop has always given us great service and support over the past several years. You have earned both my respect and business when it comes time to get work done on our vehicles!

do not take your car here. they will rob you. I took my car in to get checked out because it was…read moreover heating. they called me and said needed to replace seals that were leaking before they could do a true diagnosis as to what was going on with the radiator and fuel issue the car was having. they said the parts and labor to fix the seals would be $1,085. I called a local Hispanic mechanic up the road and he said he could fix it for $85. went and picked up the car, took it to the other mechanic, he told me there were no leaks, just needed a new cooling fan. $300 and the issue has been solved. Garrett wanted to charge $1085 to fix non existent leaks, and then would have charged another $1000 for the fan. they are not honest mechanics. don't get taken advantage of by them.

I need a car inspection. I'm aware that women generally are treated differently or taken advantage…read moreof by mechanics, but my experience with these guys was so great. First of all, Jeremy was kind, funny and professional. Their staff is also diverse and professional. The place is extremely clean and they are even thoughtful enough to have snacks and coffee. But the kicker for me? How thorough the inspection report was. The money was well worth it for the amount of detail that was put into the report and made me feel more educated on the condition of the vehicle. I certainly will be back.

Had to quickly find a place to fix an unknown issue with my car. Not only did Christian Brothers…read moreshow amazing hospitality, but they were very informative and made sure I understood all that was going on with my car issue. They were able to identify the issue and resolve it in a timely manner. I know for a lot of car repair shops, it often takes days maybe even sometimes weeks to do a big repair. In my case, I had a semi-intense repair needed for my engine and they were able to resolve it within 2 days. As a woman, it is important to me that I am being treated fairly and with kindness when engaging in conversations and inquiries with a car repair shop. The shop was very clean which is important to me since often times, people will choose to wait in the shop why their car is being repaired or services. As stated, they were very informative, approachable, and even showed pictures displaying the issue of my car while also providing the severity of it. It's been about 3 weeks since my repair and I haven't had any issues with it since. Definitely will be my go to car repair shop if I ever run into any issues in the future.

G came out to replace an AC compressor and did an outstanding job! Communication was clear. Work…read morewas done well. And the best part is the work was completed for the half the price of a dealership! Very respectful of property and was polite.

i would recommend this business to anyone ..handled the entire process professionally .. best part…read moreis they are willing to literally pull up on u evening /weekend (after reg shop's closed) it's giving 1 call that's all vibe's ....

Needed a new battery for my car, as I had to jump start it that morning for my trip home from…read moreFlorida to Illinois. Called Pep Boys in Cartersville, Ga and they had the battery in stock and could install it that afternoon. Got off I-75 and drove to the shop. They checked to make sure it was the battery and not the alternator or some other problem, which I was glad that they were thorough. They installed the new battery and had me back on the road in about a half hour. High fives to Brett and his team. Nice job.

If I could give minus stars I would. Took my car there…read moretoday to get the oil changed and the tires rotated. I marked my tires to see if they really rotated them and when I got home I checked. Guess what? They LIED. They did NOT rotate the tires, they lied and said they did and charged me for it. Now my question is, how do I know they didn't lie about changing the oil too? Wessley is the "manager". Said he didn't know the tires weren't rotated, and he'd refund that or rotate them himself if I brought it back up there. He actually expected me to TRUST them again! They already had it all day. They already wasted my time. They already stole my money. They will never get my business again and I will highly recommend that NO ONE trust their car to these liars and frauds.

My car was detailed they done a great job on it and my oil was changed also done well and the…read moreprice was reasonable.

My review is a little unusual. You can draw your own conclusions. In the past, I had my cars washed…read moreat Pal's and have always been very happy with the service. Unlike other places, they dried and vacuumed my car. However, I have a friend who opened a car wash closer to our home. I drive by it at least 20 times per week. This is not the case with Pal's. I assume that the costs are about the same. I always choose the cheapest price. At his car wash, the car owner dries and vacuums the car. Having said this, I understand that Pal's has changed owners. If this is true, things may have changed. I had made an appointment to have my foggy headlights covers cleaned. They were recommended to me by a trusted friend. I realized that I could not make the appointment, and as a courtesy to them, attempted to notify them that I could not make it. I phoned them, using the number supplied, only to discover it was disconnected. One of the reviewers complained that her dash "change oil" light came on two weeks after they changed the oil. This is a very common occurrence and has often happened to me. The light came on because the technician didn't re-set the code. The code re-set is easy to do and is explained in the auto manual. However, regardless of where you take your car, the technicians often forget to do so. Before leaving the bay, I make sure they change it. I believe in giving folks a chance to make me happy, often giving them more than one chance. This is especially true if the business is under new ownership or management. Plus, I want to see as many young people employed as possible. After all, they are paying my Social Security.

One star because I have to rate it. This place states that they can do emissions, they couldn't…read moreapparently only one person certified to do it and he wasn't available. Next purchases the most expensive service available and during the work , I hear banging and then several people standing around. Apparently, they couldn't get the oil filter off, and didn't have the right tool to do so. They offered to try something with no guarantee and when asked what would happen if it didn't work, I was informed that they'd have the truck towed at my expense. Upon leaving they offered an apology, but no restitution for charging me for the oil filter. Not recommended

The oil change was very thorough.All fluids with topped and the team numbers were very helpful and…read moregave more information about things that could potentially go wrong with my car to save money

Do you want amazing service? Do you want amazing prices? Then get a move on to Firestone in…read morecartersville! Ricky is hands down the best advisor and that shop is made better just for him being there.

The workers were really helpful and moved quicker than any other stop ive went to! My car wasnt…read moredamaged at all when they finished. Great workers overall and my car hasnt had any problems since i left! Come here if you want great customer service and quick but good quality work done!

My husband took his truck n Bob check it out for him n told him exactly what it was n where it was…read morelocated. He didn't charge us anything. U don't see people like this anymore. We highly recommend him. Thank u for helping us

This place was recommended to me by one of my co workers. Im sure glad that he gave me the heads…read moreup. I had been carrying my vehicles to a so called reputable place in Cartersville for years and the prices and service had gotten terrible. Prices high, service low. I carried my wife's vehicle in for an issue with alternator after getting all kinds of different opinions from the so called reputable place. I dropped it off and had my wife bring me back home. I got a call in about 1 hour telling me her vehicle was ready and when they gave me the price, I was more than excited, It was very reasonable! I carried my neighbors truck to them after the so called reputable place kept it for two weeks and said they couldnt find anything wrong with it and why it wouldnt start. WB's Auto repair had it diagnosed and repaired on less than a few hours. Not only has this place earned my business but also my neighbors. If you are having issues with your vehicle I suggest you give this place just one try. You will also be a new customer afterwards! Great job Bob and John! Keep up the good work!