Great service and came in alot lower than dealer. I will return! Great communication all the way…read morethrough. It was highly recommended by a friend that has used them for years I will return.

The BEST in Rome, GA. The owner is wonderful, really cares for his customers and his community…read more I have 3 different makes of vehicles and let me tell you that the owner is very knowledgeable on every one of them. The service is the best in Rome, they explain the details and will get you the best price possible. Susan in the office is GREAT. So friendly and very helpful. You can not find a better place to take your cars to be repaired. The folks that own and work there are the best.

Jorge, Stacey, and Matt is super nice and is super super respectful and honest, Great company!!…read more10/10 definitely would recommend

These guys did really good work on my first car I brought up there but it was definitely expensive…read more The reason I'm giving this a one star review is due to the work they did on the other car I brought up there. They were nice to me over the phone for at least a little bit until I began being complicated. The reason I was being complicated was due to the overpricing to change out ignition coils that I could do myself and did do after, it was also due to waiting days to get any news about what was going on with the car, and the amount they charged us to replace the alternator (we brought one in) and to flush the coolant was around $760. This price is ridiculously high for an alternator that is on the top of the engine bay. Prices here are really high specifically the labor, arguably not competitive. While it was on me for taking this car to somewhere I know is more expensive this was the only mechanic shop I really went to so I did not feel comfortable sending my mom to another mechanic shop while I was off at school. I will say Stacy (I believe is her name) is really nice and was really sweet to me. While this work was done sometime around August of last year I really do not understand how they would not inform us that the ignition coil connectors on the front side of the engine were so broken they would not stay in. I did repeatedly informed them that I believe those are the ones that needed replace and I was under the impression that those were the ones they would be replacing. Additionally the wires in the connector for the cam position sensor was very lose inside the connector to the point one bump knocked it lose and showed what is a knotted wires that was shoved in the connector. While I don't blame them completely for this I believe this should have been found while replacing the connector in the back of the engine bay. We eventually had to call out another mechanic to come and redue the work that they had done and honestly Andy's garage's work felt rushed and did not look anywhere close to what we paid even though they had the car for quite some time. Additionally the mechanic was 1/3 of the price as here and was upfront about everything and honestly looked like his work was worth the $1500 I paid here. Finally, while they have been really nice to me, they were rude to my brother who brought the van up there to get fixed and did not listen to my mom about anything that she said was a concern about the vehicle. I definitely will not be coming back.

Every time I've come into Captain Tire they were able to get to me super quick! These guys are very…read moreknowledgeable and definitely know what they are doing. I would highly recommend Captain tire to anyone.

Worse experience of my life. I've used captains ALOT for different things. But never have I been…read moretreated so badly. I called last Tuesday he said bring it Wednesday he'd get to it. I took it and dropped it off Tues because that's when I had a way. He didn't do anything Wednesday Thursday or ever Friday. On Monday I called and said Thursday was the start of my vacation and they assured me it would be fixed. Lied to again no phone call Tuesday. Wednesday I was fuming I call all I got was I'm working on it. Thursday vacation day still no communication. I've lost my deposit at this point. But do they care no. Finally 5: 00 it was ready but too late for me to go anywhere. But nice of him to say your bill is 311.97. just make it 300 I guess that 11 is supposed to help with that 400.09 I lost. I will never use these people again

Was told my battery was dead. Rudy's was going to charge me $240 for a new battery plus $70 labor…read moreto change it. ACTUAL REMEDY: charged the battery for free. Was told the hood latch cables and hood latches all had to be replaced. Estimated parts and labor was over $500. ACTUAL REMEDY: replaced the one cable that Rudy's broke for $10 and put WD40 on the latches. FURTHERMORE, the one reason I took the vehicle in was to have a bypass module installed to override the air ride fault. The air ride FAULT LIGHT is still on. DO NOT TRUST THESE PEOPLE!!!

Customer service needs major work and my car was put back together with silicone. Rudy tried to…read morehide that he wrecked my mother's car taking it on a joy ride while drinking on the weekend. My mom hasn't been able to safely drive the car since. They should be ashamed. I guess that's why the owner has been in so much legal trouble lately. Not to mention that he ruined my Mercedes my peeing and putting sugar in the tank and also ruining my Cadillac suv. The value is outrageous so don't waste your time of fake people just trying to get your money to actually cause more damage than you already have.

My car's clutch went out on it and they found that my clutch cylinder was leaking. They quickly…read morereplaced it and got my car back to me in a really short amount of time! As a female I'm always nervous about taking my car to the mechanic because I'm afraid I'll be overcharged or told something isn't working just to pay more money, but this place was absolutely amazing, affordable and transparent! Couldn't recommend more :)

This is the second vehicle we have taken there and for my husband to anyone work on his is a big…read moredeal we got it back everything's working terrific people pricing and just overall great even the lady Linda the answers the phone

Take your auto anywhere you like, but remember this. First, Jim's stays real busy all the time and…read morethat alone should tell you something. Second, they have the most return customers than anyone else in the entire Rome Georgia area. Third, they have competive pricing on most all of your needs for your auto.Fourth, they have always been honest with me! Fifth, They have been in business for decades ! Sixth, what they fix they guarentee. Seventh, how many more reasons do you need??? NUF said

Lost my job over a hubcap I took blame for. Even offered to pay for it. Yall told me my first day…read more"were a family here. We take care of each other as long as you work." I came in every day. I showed up on time. I never complained about anything except being hot. Everybody says it's hot. Yall let y'all's tire manager just yell at people and snap at them and talk to employees any type of way. People make mistakes and yall want perfection. That's not how you keep workers around. Yall had no issue drinking up my money bc yall can't keep drinks in the fridge. Yall had no issue with any of the other tire techs making the same mistakes. Apparently yall got no issue putting my family on the street either. Family don't do that. If this is how yall do business no wonder you can't keep good help. Owner didn't even have the balls to fire me himself. He had one of his little managers do it. I worked my ass off for you and got stabbed in the back. That's pretty dirty.