He's GREAT! My…read moretoilet blew up the day after closing (!), and Jarrod was highly rated, offered a fair price with quick turn-around, was professional and fun, installed the toilet, and it runs and looks and flushes great. He asked me to buy a valve and I bought the wrong one, BUT HE BROUGHT ONE THAT WORKED, saving me tons of time and saving me from not having a toilet for days, which is a problem! Thank you Jarrod!

Jared responded immediately and arrived right on time to assess my clogged bathtub and toilet. He…read moreclearly explained the issue, showed me photos of what needed to be repaired, and fixed the problem quickly. His pricing was very reasonable, and I couldn't be happier with the service. I highly recommend Jared and will definitely use him again.

These guys were great they showed up on time and were very helpful and knowledgeable about what…read morethey were doing. They did a camera inspection of the sewer line which turned out was partially blocked so then they quickly ran a snake through a couple of tomes and then did a second inspection after the line was cleared. My only complaint was they were not very forthcoming about telling me the additional cost to snake the sewer line which ended up being double what I had originally planned for the camera inspection. To be fair I should've asked but still if you're expecting something to be $395 and then you get an invoice for $885 that's not cool - see attached In case you need to do some price comparison's

We called because our sewer was squirting water in the access pit. They were at our house in half…read morean hour. The sewer was snaked and the problem was solved in less an hour. We paid by credit card and they were gone. It wasn't cheep, but for the speed of service, we couldn't fault it. It was worth the money, especially on a cold winter's day.

Had an emergency broken supply line on a Saturday nite. Ash answered my Yelp request for a plumber…read morealmost immediately. Plumber Ray came within the hour to assess the situation. He gave me the best possible options available and we decided to repair the pipe the following morning. Ash was in constant communication with what needed to be done and approximate cost for the repair. Arrival time was within the appointment timeframe the following day. Repairs were completed in 2 hours. Job was performed quickly with hardly any mess. Afterwards, Ash followed up thru text communication. Very professional and reasonably priced. Happy with job well done. Would definitely recommend Empire State Plumbers for your plumbing jobs.

Can't recommend enough. Had a horrible heat situation that couldn't be resolved. Stayed with it…read moreuntil done when a lot of people would have just quit on it. Came and resolved something on Christmas Eve as well. Always fair on pricing!

Great National phone service call center. Seems professional and quick to arrive…read more Price gouging if they deem it to be en emergency but negotiable. However, the quality of the arriving technician seems to be crapshoot. The tech is nice, but was unable to fix my issue.... But he did not charge me full price so at least very honest. I called another plumbing company, arrived and was able to fix the issue immediately....... 3 stars.

Beware, call an independent Plumber first. Roto Rooter told me I needed jetting and descaling. They…read morequoted me a price came and did the work and then never finished the work. When I called back now, they want to recharge me for the entire amount again they are dishonest, bad communication, and there is no customer service to get help. I was told to write a letter to the manager, which I am doing, no one will help me. Be careful.

Had a Major Main line stoppage in the basement. It was the first time I ever had a main line…read morestoppage since living in the house 33 years . Harold came through and had a difficult time getting the cap off because DEP put the water line directly over it. After much effort he was finally able to get the snake into the line but it drew out roots. To get the line flowing he had to use a Hi Pressure water jet to clean the line. When you have a Brown Water backup in your basement, Call Universal. Harold made sure it was flowing properly before he wrapped it up. He put in extra work but still the price reasonable and the problem was corrected !

We had a cleaning company cleaning my parents house when they noticed that the downstairs tub was…read morefilling up with water. I called 4 companies before Universal and I'm so happy the others didn't pick up their phone. Harold was so responsive and promised to come the same day. He was courteous when he arrived and got right to work. He found the problem right away and removed the clog. Harold and Universal will be our only call in the future

great service at low cost the plumber new what he was doing we call 5 plumbers they did not find…read moremain clean out that was under my frige