We used Sunset Limo today for transportation from RNO to South Lake Tahoe, and I wanted to take a…read moremoment to share how wonderful the experience was. Our chauffeur, Jade, was absolutely amazing. She was professional, friendly, and made the entire trip smooth and enjoyable. I would definitely request Jade again and highly recommend her to anyone using your services. While I'm sure all of your chauffeurs are great, Jade truly stood out. Thank you again to Sunset Limo and Jade. We look forward to using your services again in the future.

Wow! I called them back to confirm my booking and was treated so rudely. I didn't mind that he…read morecouldn't recall our conversation or the quote he gave me just yesterday, but he acted like he was offended & put off that I didn't want to just give him my credit card info without providing me a written quote. Well, considering he had no recollection of the vernal quote he gave me yesterday and his price today is even more, can you blame me for wanting something in writing? Ugh, plus his excuse for his rudenss was that he had more business than he did kindness, courtesy, & professionalism.

Amazing experience from booking with the sales team- friendly, accommodating and on call 24 hours…read more Our driver Brian was top notch!!! Very knowledgeable, professional and excellent driver. Brian is also a great photographer They created a memory we will never forget

Reno-Tahoe is really the best. Don't let a cheaper company ruin an otherwise good travel day!…read moreEdgardo arrived before time-always a relief! These drivers are highly trained in all aspects of driving and customer service. A wonderful office team keeps things running smoothly and communication was excellent.My deepest thanks and appreciation for such a great group!!!THANKS!!!!

Chris was amazing! Extremely communicative and reliable. My friend and I had the best experience!…read moreHighly recommend!

Chris is amazing!!…read more Chris has been taking my dad to his doctors appointment in Carson City for the last two months. He has a great communication and really makes my dad feel very comfortable. My dad feels at ease when he knows Chris is taking him, he is always on time if not early, but never late. Clean car and excellent company is all my dad can say about his service. Chris takes pride in what he does. We love supporting a local business on top of it reasonable pricing too. Gracias Chris

Cab picked my wife and I up at the requested time early in the morning on 1/1/26 with a van as we…read morehad a lot of luggage and delivered us to the airport on time. Great service...highly recommended!

This is the WORST COMPANY I have ever in my 73 years of life dealt with. They have a lock on the…read morewheelchair market. My husband is a paralyzed Vet. EVERY time I have called them, they tell me they will pick us at a certain time. We have had plans cancelled so many times because of their arrogant attitudes. They tell you to call 45 minutes ahead. They came 2 hours and 15 minutes after they told me they would be there. Don't need the van anymore. Tonight, they tell me they will be there at 4:45. Assured me. At 5:15 I had somebody help me put him in my car. At 7:00'pm I called to have them Pick us up where we had dinner and they still had me on the list to pick us up at northern nevada state veterans home where they assured me they'd pick us up at 4:45 pm Just now, I called at 11:34 and was told a wheelchair van would be at Northern Nevada State Veterans home in an hour or less. At 12:34 I called to find ETA. They had no idea. At 12:54 I called and was told the driver would be there in less than 8 minutes cause they were in route. At 1:28 I called and was on hold for 5 minutes when I very calmly (my advent mass said patience, Patience, patience) tried to explain the timeline. The lady that answered didn't let me finish, started yelling at me and I do mean yelling and hung up on me. It is now 2.5 hours since I placed the first call. I keep trying to use them, but it never gets better. I have come to the conclusion they do not like veterans. And we are cash paying customers. A couple weeks ago - the day after Thanksgiving, the driver showed up 1 hour early. I hurried to get my husband ready. Flo waited for us. She said it was soooo slow. But they dropped us off at the restaurant 35 minutes before the doors opened. It wa freezing outside and the restaurant let us wait inside. I gave the driver a $30 cash tip!!! Because she wasn't late. The people at the restaurant were familiar with the HORRIBLE service this company provides. They know they are the ONLY game in town and take advantage of disabled people. That's REALLY SAD in my opinion

Our driver Justin was extremely impressive . He was punctual and good with directions…read more Our guest all got on and off the shuttle in a speedy fashion and everyone was happy w the service. I'd recommend this service to anyone hosting a big group like we did. Bell limo service was affordable for us and the service was top notch. Thank you Bell and thank you Justin.

We tipped in cash and the driver Kathy took it upon herself to charge an unauthorized additional…read more$40 tip to the card used to book after we were dropped off. Still waiting on the refund they said they would process when we called about this. DO NOT TRUST THEM

Tahoe Knight Monster Hockey Package…read more Round trip from the Silver Legacy to Tahoe Blue Center with Game Tickets for $50 per person. Everything went fantastic. However, for the game tickets it is best if you download the Monsters' App too. And realize for the price - your tickets are in the end zones. Fifteen of us were able to party up and arrive safely home. Both bus drivers were professional and possessed a sense of humor! An added bonus the Knight Monsters came from behind to win the game!  I am recommending your service to any one who will listen. Hopefully, it is successful enough to continue in the future!  Thank you again!

Great experience with the shuttle service from the airport to South Lake Tahoe. Our driver Phil did…read morean excellent job getting us here safely and in sometimes dangerous conditions too. He also displayed great patience with the other drivers we were sharing the road with even if they did not do the same. We will definitely be using the service again!

I use this service monthly for transportation to and from my eye doctor. I have had several…read moredrivers and I find them all to be careful drivers, they are consistently on time at both ends of the trip, and they are very friendly and helpful. I have been exceptionally pleased with this service.

not trustworthy canceled on us the day of the event and that is super unprofessional really…read moredisappointed with my service .

Pretty unreliable, scheduled an early ride and they never showed up for the scheduled time. Called…read moreand they kept saying they were looking for a driver. The entire system is automated so you really have no idea if you're getting someone or not. There is also nothing keeping them from overbooking. Ended up having to drive and spent a bit more than expected on long term parking. Would have been really bad if we didn't have a backup plan. Not worth the hassle, stay away if you can. It's pretty clear why Uber and Lyft are successful when this is the competition.

I ordered a cab from my apartment to the airport a few weeks ago, It was scheduled and confirmed as…read morea 4:15 am pick up. By 4:20 I got concerned, called and no one answered. Automated message said my cab was on the way. At 4:30 I took my car and ended up paying over $70 for parking fees and almost missed my flight. This company is awful Never even received a call from them explaining their failure.

Was able to leverage this service again while in Napa, and this time, Michael picked up my wife and…read moreher father for a surprise Mother's Day dinner in Calistoga! Michael was super communicative throughout the booking process, and I'm so happy that I've got a trusted transportation contact in Napa. Don't hesitate to book them for your next trip!

Mike was phenomenal for my daughter's wedding!!! He was early and was so patient with my…read moredaughter's tardiness!!! I highly recommend 4M Elite Car Service!!!