Pretty unreliable, scheduled an early ride and they never showed up for the scheduled time. Called and they kept saying they were looking for a driver. The entire system is automated so you really have no idea if you're getting someone or not. There is also nothing keeping them from overbooking. Ended up having to drive and spent a bit more than expected on long term parking. Would have been really bad if we didn't have a backup plan. Not worth the hassle, stay away if you can. It's pretty clear why Uber and Lyft are successful when this is the competition. read more

I ordered a cab from my apartment to the airport a few weeks ago, It was scheduled and confirmed as a 4:15 am pick up. By 4:20 I got concerned, called and no one answered. Automated message said my cab was on the way. At 4:30 I took my car and ended up paying over $70 for parking fees and almost missed my flight. This company is awful Never even received a call from them explaining their failure. read more

We called the day before to schedule a ride to the airport for our family of 5. We booked a taxi via an automated service when we called the Whittlesea number. Just to confirm, we managed to call back and get someone on the phone. They assured us our taxi was reserved and someone would be at our house. Well, they never showed up. We waited 10 minutes later than our requested ride and ended up having to drive to the airport. If 0 stars was an option then that would be my choice. My advice to the company - don't confirm a booking if you are unable to honor it. My advice to other people needing a ride - don't depend on Whittlesea. read more

This has reopened under a new name, but the telephone number is still the same. Brand new SUV vehicle and a service-oriented driver. This is the only cab company you want to use. I've used them all for 6 years and this new service is heads and shoulders above the competition. read more

I wanted to take a taxi versus one of the other independent contractors. I called the day before my flight and booked a 3:30 am taxi. It said all was well. When 3:30 rolled around, no taxi. I called and could only get an automated response. I ordered another taxi but when I called back the automated response said that they were looking for a driver. Alas, a friend had to drive me to the airport as an emergency since I had to make my flight. Sadly, I will not call this taxi company again. read more

Worst customer service I have ever encountered!!! If I could give them zero stars, I would!!! I tried to schedule a wheelchair van however when I called their phone number all I got was their automated system. I used it to try to schedule a ride however I can not get any confirmation that it was actually scheduled or that it was for the needed wheelchair accessible van. I tried calling their customer service number to confirm the ride however all I get is music and then their system hangs up on me. I'm now trying to cancel the ride as it is no longer needed but again there is no option on their automated system to cancel a scheduled ride or make a change or talk to a person. Their website has no customer service options. I even downloaded their app and tried using it. However even it doesn't work--you cannot get signed up. read more

I had used this company a dozen times in the past with no problem. However, this time when I called the night before to ask for a ride at 4:10am next day, I got a computer response, and I went to bed thinking everything is set. In the morning though there was no cab, and when I called I got the computer voice again, saying they're looking for a driver. I foolishly believed that, but after more waiting, at 4:30am, we cancelled the cab ride and took our car when snow had been predicted daily, and the security check line was unusually long, making us extra nervous. I think the problem is the computer handling all calls. If a live dispatcher had told me he/she is having a hard time locating an available driver, I'd have made the decision earlier to try something else. I'd rather use a taxi service than Uber etc., but next time I'm calling a different taxi company. read more

Was behind cab #42 about 15 minutes ago near the peppermill. He was driving weird. Breaking when not necessary and moving side to side and driving really slow. When he moved into the left turn lane I was able to pull up next to him and he was TEXTING! Called the office and the hotel who answered copped a huge attitude. Texting while driving freaks me out and I'm pretty sure my phone call will not be handled seriously. read more

Do not use this cab company. We feared for our life on our ride to the airport early one morning. The driver showed up 20 minutes late and drove like a bat out of hell to the airport. If you need a cab in the Reno/Sparks area, definitely do not use this company. read more

TAXIS RULE. In the age of inflated Uber prices and SLOW response times. REMEMBER!! Taxis are the original Uber. WORTH REVISITING!!! read more

I called earlier this morning and talked to a young lady who booked my appointment for 12:45. At 1:00 p.m. I called to check the status of my ride and they said they'd never heard of me. I will never use your service ever again. I had to reschedule an appointment because of this. Ms. Ford read more

Literally trash. Car reeked of smoke. Payment metering system didn't work. Lady started driving us to a store without confirming this was ok, assumed we would somehow withdraw cash to pay her. Charged us for the additional mileage to start going to the store before we told her to turn around. No receipt, terribly unhelpful customer service. The worst experience I've ever had. Downloaded Yelp just to write this. Highly do NOT recommend. read more

I do apologize can't make out the name. My boyfriend did must of the communication. I do know he was polite told us information about the city, know a the streets, fast and courteous. Thank you! read more

Whittlesea Checker Taxi - Best Driver do your business with him! - Taxis Near Me - Reno, Nevada

We had made a schedule for 12:30 for my disabled aunt to get to a medical appointment and no one showed up. I'm glad I was able to get her in my car. Of course we were late. read more

I took them monthly for years to the airport for early morning flights requiring pickups at 4:30 am. They would arrive at my house on time or even early. The app on my phone would notify me when a driver picked up the trip and how far from my house they were. Over the last couple of years they started arriving late, then this morning 7/22, they were a no-show. I eventually got a human being on the phone at the 4:30 show time and he said maybe another 20-30 minutes but had no car available and really didn't know when I might get picked up. So I drove to the airport. I will find another taxi service or will look to limo from now on. read more

This was the first time I used a taxi, and I had heard generally good things about Whittlesea, so I had them pick me up at 5:00am for a flight. The driver arrived early, he was kind and humorous, and we chatted a little bit. The taxi had the odor of cigarettes but was clean otherwise. I thought the price was steep -- we hadn't even gone three blocks before the fare meter was already at $4.00 and climbing quickly. I'm satisfied. I got to the airport quickly, had a pleasant ride, and enjoyed the driver. However, I think I might try a different taxi company the next time I need one just to see how Whittlesea compares. read more

Darn car battery! I wanted a few beers to commiserate over my dead car battery and being too far to walk to the liquor store, at night, I called a cab. The cab showed up in 5 minutes and waited for me while I bought my beer with the meter off (how nice) and returned me home. This has got to be the most expensive pack of beer I've ever bought when you consider the cab fare and the tip but the driver was very nice and the cab was clean and he drove very carefully. The number is easy to remember and the cab had doors that close on their own now. The driver laughed at my shock at this, saying it had to have been a long time since I had been in a cab, and it had been. Remember to call a cab if you're going to go out drinking. It will save you from a drunk driving ticket and jail and all that goes with that. It's certainly a lot less expensive than a drunk driving ticket and a lawyer plus the fines! read more

WORST EXPERIENCE EVER! I am calling their management ! They NO SHOWED on my 92 year old wheelchair bound father ! I had a handicap van reservation that I confirmed THREE times. I had a confirmation number and pick up location at airport. When I arrived at airport with my Dad to transport him to the nursing facility I called Whittlesea to say we arrived. They informed me that NO handicap vans were available and not scheduled at all that day. Despicable. The lady had no compassion and said she can't help me. I HAD A RESERVATION !!!!! They left us stranded at the airport with no wheel chair van help. A police officer had to help us out of the wheel chair and into an Uber. My dad cannot walk. This is horrifying. I hope they go out of business. They deserve it. I am calling Management now ! DO NOT USE THEIR SERVICE - they don't deserve your business.. I wouldn't even give them one star but I had no choice in order to have my review posted. I am angry and they deserve to go out of business read more

Hey whittlesea taxi if you are gonna have the rtc contract maybe you should tell your drivers how to fill out the paperwork!! Looking at me like I'm supposed to pay. I want my reno/sparks cab drivers back. This guy made me sit in the back of the van too. Ugh so rude. I'm tired and don't need to put up with this after dialysis. Also they need to know where we are going. read more

As a lifelong resident of Northern Nevada, the only taxi service I use is Whittlesea. The cabs are clean and the drivers courteous. Taking a taxi to an event in town beats fighting the crowds for parking and is the only way to go if you are enjoying adult beverages. I have yet to have a bad experience with Whittlesea and will continue to give them my business. read more

Out of all the cab companies in Reno, this seems to be the best. I had a nightmare incident with Yellow Cab when I first moved here a year ago - I'd Yelp it, but they don't appear to be listed here, unfortunately. They keep your phone number in their system and are always good about verifying where you are at before being picked up. I've never had a wait time greater than 10 minutes for one of their cabs to arrive. Call Whittlesea first, and avoid Yellow Cab like the plague! read more

Very excited to see this company go out of business soon. I called the night before to schedule a ride to the airport At 9 am. After 25 min waiting for a ride I had to cancel. Don't count on them for transportation. read more

The drivers are generally rude. There is a reason why these cabs are nick-named Wait -N- See. You call them & wait & hope they show up. They will try & run the meter up any way they can. Call another taxi . read more

Unbelievable! Booked a taxi at 10am this morning for a 9pm pickup for the airport. No one arrived. I phoned and they told me the booking is not guaranteed and now there is a two hour wait! No apology...just tough shit. Well Whittlesea you are off my list for good and I will tell everyone I know. read more

My very Sick father had an appt. with his Cardiologist at 845 AM. We'd called the night before to inquire about their wheelchair taxis. We felt it would be the best alternative and less taxing on his heart. We were told to just call in the morning like a regular taxi. We called at 7:15 and were told it would be at the very least 45- 60 minutes, well that's perfect so we ordered it. To our surprise 10 minutes later they arrive. We explained to him we weren't ready. He told us he would Reorder another. Needless to say he never did, so we called and they said we'd have to wait another half hour. Rude, unprofessional. read more

i used there service cus on line reviews said was great we had two groups use taxi's i used whittlesea and the other group used yellow both went reno airport to sands regency the meter read 19.16 the card reader in back was broken so i gave the driver my card he used his handheld and it come up to 34.00 when the meter said 19.16 the other party used yellow and there meter said 19.16 and thats what they paid so either the driver was padding the bill or the company is read more

Horrible service. Would not wait for me to get into the cab, wanted to charge me $20 to load my bag, plus texting while driving. Called this company and they stated that they are independent contractors and can do nothing about it! I even provided his name and phone number. What a shame! Will call the state and complain the transportation division. read more

Whittlesea Checker Taxi - Taxis Near Me - Reno, Nevada

I have been using Whittlesea Checker Taxi for the last two years. Their service is outstanding; I have never had long wait times. Ronnie is the best driver his cab is always clean and he is knowledgeable of the local area. I have even left stuff in the cab, and he returned them to me free of Charge. Ronnie is courteous and very helpful. I don't feel like I'm getting the run around or jacking up the meter. His Cab is 791!! read more

I have something to say about this taxi company. I'm an RTC ACCESS rider and have to be to work at 6:30am, so my ride picks me up @ 5:30am to get me there on time. On Wed 8/22 my driver for Whittlesea showed up at 5:10, I wasn't ready yet, so I told the driver I would be out in 10min. He got impatient and before 5 min he decided to knock on my door to tell me where he was parked, I felt rushed and proceeded to leave my cell phone behind. When I finally got out there to get in his cab, I proceeded to tell him I left my cell phone and would have to go back to get it? He had a big "sigh" and said OK, like I was keeping him from something?? After I got in the cab w/my cell phone, he got on the freeway and did 80mph, mind you it was 5:32am and proceeded to get me there as fast as possible. Then proceeded to ask me for a tip and said to me "you people never tip", now I was under the impression that they abide by the same rules as the RTC ACCESS who "do not accept tips"!! I was amazed at his forwardness and frankly offended by him asking me for a tip! NOW, I called in sick today and called the dispatcher for the taxi company (Chad), because I wanted to cancel me ride. Well 10 min later, I got a call from Chad and he told me my ride was there, this was at 4:13am and over an hour early and I just called 10 min ago and cancelled my ride. This was completely stupid!! I told Chad this and he told me he had forgot? What kinda business uses useless mindless people like Chad at the dispatcher position? I miss Reno/Sparks cab and their drivers when they picked me up before 7/18/18, never rude and would help me into their cab. I do want to give a shout out to a particular Whittle-sea cab driver. I don't know his name but he is either Samoan or Hawaiian, he was very nice and would not take a ticket from me, because I found out they get paid just for my signature on his receipt book and the drivers just throw the tix away! Thanks to this man for saving me a ticket to use for another ride, really helped me out and saved me some $. Keep up the good work Whittle sea(NOT) and I'm sure to see Reno/Sparks cab back in action soon!! David W. read more

We've been using Whittlesea Taxi for about 2 years. We've always had really nice drivers who have all been very professional and respectful, dispatch knows us when we call and most of the time the driver is knowledgeable of the area/route. The only problem we've had is at the beginning of the month, they don't seem to have enough drivers on and ETA's are quite long, whereas their competitor, Reno Sparks Cab Co. always has an ETA of 15 minutes or less. Tonight however, my husband took a cab home from Walmart and mistakenly left a 12 pack of soda in the cab. He immediately called the cab company and they said that they would have the driver come back but he was going to have to pay the cab fare for the driver to come back. WHAT!? I mean yes it was my husband's mistake but another $10 to come back, really? Thinking we may not be using Whittlesea much longer. read more

I called Whittlesea Taxi late Friday and received a quick response from them. Thank you Robert for the great service.

I can't believe how uncomfortable this driver made me feel. He kept telling me how pretty I was and not to be stuck up so I have a good time. Then he called me cheap for not giving him a high enough tip. So bad. He kept harassing me to give him cash because he didn't want me to pay with a card. Gee I wonder why? Cab number 735. read more

Used them to go to a nearby neighborhood. Driver immediately turned in the wrong direction. When I asked him where he was going (caught him) , he said "Which way do you want me to go? You tell me the route," pretending he didn't know where the well known street was. As Tom S. noted, driving a long route is the oldest trick in the book and there is no excuse for it. Caution advise as previous reviewer noted with this company. read more

We chose to use this Company based on the positive reviews we read about them. We booked them the evening before a 6:00 am flight to New York from Reno; gave them the time & location for pick up which was extremely easy as we parked our car @ my husband's office & made arrangements to be picked up @ Homewood Suites. Whittlesea was a no show; we called & fortunately they had a driver close by who made the pick up so we weren't late for our flight. I received a call the next morning from the driver that he was waiting to pick us up @ Homewood Suites as requested. When I told him he was A DAY LATE FOR THE PICK UP, his response was that his instructions clearly stated we were waiting for pick up that day. WHAT A DEPLORABLE WAY TO DO BUSINESS!!!! We will NEVER rely on Whittlesea again for dependable airport pick up. read more

I've always had good service from Whittlesea taxi. I call the night before a trip and the cab is waiting outside exactly on schedule.

Marshall is a really nice guy. Gave us a ride from walmart to Silver Legacy. That day cost about 12 dollar with tip.You can ask him anyplace about reno and give really helpful tips/info. read more

The driver was courteous and helpful, very respectful. Safe and is very knowledgeable. I would definitely recommend to my friends and family. read more

Watch them. They will rip you off by driving a long route. Then the woman at their call number will call you a liar when you complain about it. read more

Had the misfortune of getting the same Whittlesea van & driver twice, the only two times I've needed a cab in Reno this summer. Gross gross gross. The cab was filthy the first time & hadn't been cleaned inside a month later. Dog hair all over, dirty seats, smelled of cigarettes, driver looked like he hasn't showered in a week & therefore fit my definition of Geezer. Horrible everything. Why aren't the other Reno cabs listed on Yelp? Doing that next... read more

Do not use this can company by charge a $3 fee for credit card. Ridiculous! Other cabs charge $0.75