Our driver Justin was extremely impressive . He was punctual and good with directions. Our guest all got on and off the shuttle in a speedy fashion and everyone was happy w the service. I'd recommend this service to anyone hosting a big group like we did. Bell limo service was affordable for us and the service was top notch. Thank you Bell and thank you Justin. read more

Bell Limousine - Guest lined up for boarding. - Limos Near Me - Reno, Nevada

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We tipped in cash and the driver Kathy took it upon herself to charge an unauthorized additional $40 tip to the card used to book after we were dropped off. Still waiting on the refund they said they would process when we called about this. DO NOT TRUST THEM read more

Terrible experience!!!!!!!!!!!! i was promised a stretch limo that seated 8 and a professional driver who would provide highlights and history of Las Vegas. The limo was a modified old Cadillac, only seated 6 people - barely! There was a "portable A/C tube" blowing through the drivers window that grossly insufficient to cool the passenger space and so loud we couldn't even hear each other speak. One guest was so miserable she had the driver turn around shortly after departure. After calling Bell twice to address the situation i was told there was nothing they were going to do to compensate us for the subpar vehicle and service. The customer service rep was rude and unprofessional. I will never recommend Bell Limo. read more

We had the best time of our lives!! Our drivers were amazing! The customer service rep was so thorough. Highly recommend Bell Limo! read more

Bell Limousine - Getting ready for our night on the town! - Limos Near Me - Reno, Nevada

The experience of the Bell Limousine was unforgettable! Each ride was so much fun, the lights, the music, and the hospitality was very welcoming! Highly recommend booking with Bell Limousine read more

Amazing service! Our driver Gunner was attentive, helpful and very friendly. Our flight was delayed, communication was perfect between us and the driver. Champagne was ready and chilled, and the music left to our choosing. No hiccups, easy to book. Fast and reliable service read more

Bell Limousine - Limo vibes ! Vegas baby - Limos Near Me - Reno, Nevada

I was a little worried to book with Bell when I read the reviews. But I decided to go ahead bc their rates were so fair. I'm glad I did bc I had a fantastic experience! I spoke/emailed several times with Diedtra- I was planning a 15 yo bday party and plans changed. Bell was very accommodating. Mark, the driver was very pleasant and arrived right on time. He took good care of the girls and they had a blast! Mark gave me a courtesy call prior to arriving. He also texted me afterwards and said how lovely the girls were. I will definitely use Bell again & highly recommend them. read more

Bell Limousine - Limos Near Me - Reno, Nevada

The limo was absolutely gorgeous, we got a huge kick out of the light show on the ceiling. There were 8 of us in an 8-10 person limo and we were comfortable, I wouldn't have tried to get anyone else in there. Everyone was impressed with the quality, and cleanliness of the limo as well. I found Bell to be the most reasonable when getting quotes and of course there is always a reason why. Travel time starts when the driver leaves Bell with the limo and ends when they return, not when they pick you up and drop you off! We lost a good 45+ minutes of our time to travel. read more

Bell Limousine - Limos Near Me - Reno, Nevada

Very disappointing experience attempting to book shuttle service through Bell Limo. Reached out in January to book shuttle service for my wedding in August, was told by their rep Cheyenne that, "While I would love to provide this quote for you, please be advised that we can only take reservations up to three months in advance. At this point, our prices may have changed." I reach out to them just over three months ahead of the wedding date per their request and was told that they no longer had availability, as "It seems to be a very popular date for weddings, as we are currently already servicing 4 weddings on that date." (hence why I reached out in January, thanks). Apparently these weddings were "approved by our general manager" despite the brusque initial email letting me know that they cannot accept my earlier inquiry. Extremely dissatisfied with customer service here and complete lack of consideration. Would strongly suggest looking elsewhere if you are hoping to book service in advance. read more

Can't get the app to allow setting up an account. Called and was put on hold for 20 minutes. Was told they were under staffed. Can't get a verification code. It's a mess. I use a service in Wa. when I visit and it's always right on from start to finish to finish. Can't believe this company can't figure out how to do this in Vegas read more

Beware - the customer service makes misrepresentations, engages in cover up of own employees, refuses to work on a solution, even if options are available, and you may end without a ride. A family friend needed a shuttle from Reno airport to Tahoe. When booking a ride to Tahoe, representative refused to book a return ride to Reno and told us to call a day before departure. When we called a day prior, we we're denied a ride - apparently because we needed to call 24 hours prior to the shuttle departure time (vs a day before as we were told), and we called 23 hours 45 minutes instead. No one else booked that shuttle so the company could not make the reservation available to us because "the system would not allow it" - despite the shuttle, obviously, having all spaces available. Talking to a manager did not make a dent as she supported her employer's misrepresentations and blamed the situation entirely on us. This is the company to avoid unless you want to be left out in cold by a company which does not give a damn about you or a quality of their service. read more

this is the worst limo service i have ever experienced. this was for my sisters wedding and not only were they late, but they went to the wedding location instead of the pick up location. already being an hour late. the supervisor is incompetent and does not know how to run a business. rude attitude. ending up sending 3 limos that never showed up. what kind of business is this!!?? on a damn wedding day!! almost over 2 hours late!!!!!!! ended up having to take an uber... do not use this company. the worst in reno. anybody but these people. your going to get fucked over. *if i could give them no stars as a rating i would* read more

Bell Limo is so wonderful, easy to work with, and I am SO grateful they are there at the airport. I had arrived in Reno and my plans for car rental had fallen through. All my contacts were in another town, and not available by phone! I went to the Bell Limo counter at the airport, and in just a few minutes they had set me up with a ride to my destination, at a very -comfortable- price. Thank you Bell!!! read more

They picked us up at the airport and everything seemed to go right. But, they dropped us off at the wrong location. We needed to pay for a taxi to get us to the correct destination. It took them three days to respond to my complaint and all they offered was an $18 discount. Highly disappointing. read more

Fantastic find for me!! Our driver was awesome and we enjoyed every minute of the ride.. We rented it for a few hours to sight see and ended up in Virginia city.. Planning on it again when we return!! :) read more

Bell Limo has helped myself and our company Western Title many times. There staff and cars are top notch. They have been a great group to work with on many occasions. I wouldn't use anyone else if I needed a Limo or Taxi. Thanks Chad F. Vice President Western Title read more

Bell Limousine is AWESOME!!!! Not only were our shuttles right on time, did I get all my questions answered in super fast time, and had the best time working with them, they even called me to help me save money and figure out the best possible arrangement for my wedding! I am astounded by how great they were to work with! 100% recommend! read more

I booked a party bus to pick up my wedding party after my wedding and these guys sent the bus to the Peppermill Casino. The confirmation email they sent me had the correct pickup address and everything. Fortunately I rented a large charter bus for the rest of the guests and we had extra room for some of my people. I had all of my groomsmen and their wife's waiting for a hour and thirty minutes for the party bus to pick them up. Now it is over 2 weeks and the General manager will not return my phone call to refund me the $438 for their screw up. Oh and to top it off I rented 2 limos to drop all of the wedding party off and one of the limos was 20 mins late!!! My only good experience was with their driver Victor or Vince, can't remember his name now. I would highly recommend that you DON'T USE THIS COMPANY!!! read more

We hired Bell Limo to drive our high school-er and his friends around for Prom. At the beginning of the night, we gave Victor, the driver, a 25% tip to make sure he kept the kids safe. At the end of the night our son mistakenly gave him another 25% tip not knowing that we had already tipped him. Victor gladly took the tip when he should have said, I've already been tipped thank you! We asked for our money back and he made some lame excuse that the kids insisted on double tipping him. We got no where with the manager - Igor - either. What happened to customer service and the customer is always right? Victor also left 1/2 hour earlier than was contracted. We will NEVER use Bell Limo again - please pass this review on.... read more

Rented a limo for Christmas eve to drive us around to see the Christmas lights. Our driver was nice but didn't know where she was going. Most of the time she was looking up directions to the houses. The escalade that picked us up only had cold air, you can imagine how cold it was, Xmas eve. She dropped us off 4 houses down from our location. Look elsewhere read more

The quote was accurate, good price, and we feel like the company overall is a good one, but I really hope they retrain their drivers on etiquette. For our wedding in June, our limo driver literally drove **3 people** back to their hotel (we had a small wedding) and she asked me flat out for a tip while I was standing there in *my wedding dress* and even let her go early because I was in such a good mood. I told her we would be tipping people later... because we didn't want to be thinking about tips on our wedding night while drinking alcohol. She stormed off, said "ughhhhh" and walked away without saying goodbye. We are mailing tips out soon and she will definitely not be getting one. How do you do such little work, not congratulate the bride, and then ask for a tip? I said I wasn't going to leave a review, but she was literally the last person I spoke with that evening and it was such a horrible thing to do to a person on their wedding day. Karma. I hope she feels like crap for doing that to me. read more

We hired Bell Limo for our daughter's wedding this weekend (Memorial Day Weekend). The wedding was on Mt Rose at the Winters Creek Lodge and the guests were all staying at the Hyatt in Incline. The drivers arrived at the Hyatt on time and safely shuttled everyone up the mountain to the venue & then safely brought a bunch of tipsy wedding guests back home at the end of the evening (with one shuttle round in between for those that wanted to leave early.) Exactly as we asked, and even worked with us that night (short notice) to bring the larger bus in 30 minutes earlier. We wouldn't hesitate to hire this company again. Thank you Bell Limo! read more

We booked Bell Limo and their affiliate business Airport Mini Bus to assist us with our wedding in Squaw Valley in October 2014. When searching for limo and shuttle companies, we actually chose Bell even though they were more expensive than some other smaller companies - because they came across as more professional. They responded with a quote quickly, provided a breakdown of the fees, had a wide selection of vehicles etc. The shuttle buses we used during the week to move our guests around Squaw, Tahoe City, between the church and reception were great. They were on time, happy to be flexible etc. Unfortunately for us, the limo for the bride broke down on its way from Reno to Squaw. Luckily for us they sent a replacement vehicle but it arrived 30 minutes after we booked it, it was the wrong color, and the bride arrived at the church late. During the week we spent over $1,500 with Bell. Not surprisingly, we wanted some sort of compensation from Bell for the inconvenience, stress and disappointment of getting the wrong color limo. We spoke with Alex Crosby, the manager and asked him how he proposed to compensate us. Alex's first response was "we will refund 30 minutes". This was the 30 minutes that the limo wasn't actually where it should be we might add. We told him that this simply wasn't good enough. He told us that we needed to look at this from the "other side of the coin" and that they did us a favor by sending a replacement car, and could have not sent a car at all (his words exactly). Alex eventually agreed to refund 1 hour. We again said that this was not adequate. Alex said that this was all that he was authorised to offer and that anything else would need to be approved by their VP Brad. We were provided with a 2 hour refund, and with it, the following comments were made by Alex "we provided you a service, you used our fuel, our driver, and our equipment, we feel a 2 hour refund is more than fair in the matter." I think this response basically sums up Bell's approach to customer service. When considering booking a limo/shuttle service in the Reno/Tahoe area, think carefully before choosing Bell. read more

We are from New Orleans... we flew to Phoenix than to Reno and had ordered a limo 2 weeks prior to pick us up a the Reno airport and take me and my family to Harrah hotel.... I called a week ahead to make sure it was all set, the said got it. They even said they hold a sign with my last name on it, I thought that was neat ... We land and we walk out... NO LIMO , I called and they the said we don't have a reservation for you so I said but I know you have my credit card number because it was charged..... We been traveling for 7 hour and I just about lost it. I go the the counter and she said she can have one in 30 minuets. About 30 minuets later he shows up blasting his thug music from the limo and my kids are about to board.... I told the driver there better not be anymore problems he said no sir... he did not help with anything so I did not leave him an additional tip as I usually would over the $30 that's included.... My best advice is to find anyone else to serve your transportation needs..... This is not the place and I wish I would of read the other reviews on here first... read more

Apparently they are so busy they don't have time to help their callers or notice reservation requests (that were entered through their site). I guess they don't need any business, you better look elsewhere if you want service read more

NO LIMO..if you want to be stood up and want to fight with people this is the company for you..if I could I would give zero stars, the customer service is the worst!!! I had booked my limo 6 months in advance for my daughters wedding the first wedding in our family so we went all out and I wanted to be prepared... the day of the wedding we were on a schedule and after 15 mins late I call they say to me "we can't get ahold of the driver" I'm like well send another one she tells me "well you have to pay for it" I'm like WHAT!!!!she then tells me it's on its way...waiting for the limo 1 hour late calling to find out where the limo is the rude ass biotch tells me still it's on its way I told her if it's not here in 5 mins we are leaving I get a call from the venue the limo showed up there! I called asked for a manager 5 DAYS later they call I had to fight and demand my money back! We took AN UBER read more

I had booked four reservations for our Tahoe weekend and everything was easy and pleasant leading up to the trip... The first two rides were seamless and then when I called with a flight cancelation situation for the third reservation and the dispatch employee was incredibly rude and unhelpful. She misinterpreted my ask and took the liberty of canceling the two remaining reservations without authorization, told me they were being refunded. I was surprised and a little confused because I did not ask her to do this, but I went with it because she said they were refunded... Not only did she fully charge both of unauthorized canceled rides, there was a mysterious extra charge of $20 with no detail listed. I was frustrated because we had spent over $400 in ubers/taxis on top of these charges, since she had proactively canceled without me knowing - we paid double for transportation. I had to call over five times the following week to get answers. I finally got to the GM, he was so rude I have no idea how he is still in business. He lectured me and took no responsibility for the the mistakes of his employees (there were a few other discrepancies I am not even including because they were small but add up for the bigger situation). He refunded one of the rides, without any apology and gave me no reassurance that he would follow up or look into the extra charge. Didn't apologize for the inconvenience or lack of follow up on his / his staff's part. He actually laughed at me on the phone. DO NOT BOOK WITH BELL LIMO if you want an easy experience without mistakes. The staff is unapologetic, rude and has no sense of customer service. read more

BAD EXPERIENCE. Made HUGE mistake to pay online in advance for Limo Transfer airport. Limo did not show on time for airport arrival / pickup. Assumed they were NO SHOW so took a cab. Called company to cancel return and ask for refund x 3. Reception said manager was out of office and would call back. No recourse through credit card company. DON'T GAMBLE on these clowns ! DON'T prepay !!!!! Don't believe me ? Try it ! Call and ask to speak to manager about a problem. read more

We had a corporate event in Incline Village and used Bell to transport us from the Reno Airport to the hotel. With all of the rides scheduled in advance, they were very late, did not have the right people's names on the signs even though I explicitly told them who was on each. Upon arrival they told us the driver was in traffic and would be 15 minutes. After waiting an hour we cancelled our reservation and got a taxi. Overall unimpressed. read more

We hired Bell Limo to shuttle our guests from the GSR to our Venue at Mount Rose. We shopped around at other companies but this was the best "bang for our buck." Their communication skills were a bit lacking as sometimes asking questions took a little time for their response (via email, I'm sure if we called them we would have gotten an answer right away). On the day of our wedding the shuttles showed up as promised, and there were no hiccups on the ride to our venue. When the shuttles started running after the reception, there was one driver who did not abide by our schedule and we were left with a few guests without transportation back to the GSR. Luckily a couple of our guests drove up and were able to take those guests back into town. While we were riding in the town car we rented, we saw that shuttle driving up to the venue, we were worried we would be charged extra because the shuttle was running over what we originally booked, but we weren't. All things considered, it wasn't terrible service and we were satisfied that most of our guests got from A to Z. read more

I reserved a Limo for my Wedding. A once in a lifetime experience and it was ruined. My Husband called 2days prior to make sure they had the right address to take us. They had a PO Box address. He said NO TAKE THAT OFF. It's Highway Marker 53 Emerald Bay. When we got picked up we were told she knew where to go she had her GPS on. After about an hour we were wondering how much longer. We were scheduled to Get Married at 7pm to get sunset photos. And do to the limo driver we were 40mins late. We did not get sunset photos. And She made me walk in heels down the highway EVEN THOUGH THE REVEREND was waiving her down to a spot. After I ended up walking down. THEN she DROVE DOWN. I AM PISSED. They refuse to give me all of my $ back and I still haven't received anything back. I am livid. My Wedding Day was ruined because I did not get the pics I wanted or the scene I paid for. I do not recommend this limo company. read more

warning don't rent from this place they are owned by a taxi company and not interested in customer service with regards to items that you have in the vehicle. two of our items were stolen from the vehicle while it was suppose to be watched by our driver. the general manager that we called mentioned that they don't have insurance for any damage to any personal property that is in the cars no matter ifits there fault. that's why thet don't have any service contracts when you rent from them. ask before renting! jason is the general manager and is very rude!!! We even tipped the driver 200.00 before we found our stuff was stolen. Ralph our driver wouldn't return any calls. read more

Bell Limo was perfect for our bachelorette party! We had a pickup in Tahoe City and it was no problem scheduling pick up and drop off with Bell although we were a long drive from Reno. Everybody was great to work with. Our driver Pete was superb. He was friendly, personable, and our whole group loved him. He was early for both pick ups which was nice and didn't complain about a car of 10 females singing for an hour straight both ways. Thank you Bell Limo and Pete for a great night out in Tahoe! read more

I planned a surprise trip for my mother and grandmother for mothers day. I told them that it was supposed to be a big surprise from Reno to Lake Tahoe. They required my phone number and the passengers (which was my moms). I was assured that they would call my phone to confirm. They even made a note of it in the reservation. I got a confirmation call, and so did my mother. The surprise was ruined. Other than that they had a fun time. I was just very disappointed. I spent quite a bit of money on this. They get two stars because the driver was really nice and went out of his way to make them feel special... but still... :( read more

Scheduled a 10 person limo for 4/30. Received email confirmation and they called to confirm the week before. Saturday rolls around, no limo and when I called, the lady told me it was scheduled for Sunday. Say what!!!??? When I told her I scheduled it for 4/30 and had an email confirmation with that date, she replied that one of the employees at Bell changed the date. No explanation, no apology, no nothing. And there I am with 9 friends all waiting to go to Truckee for a pre-paid dinner at Stella. We ended up having to take 2 cars with DD's, a major bummer. They go to great lengths to make sure they have your money, but when they screw up, there's no apology, no confirmation that the cc has been refunded. Nothing. Horrible, horrible company. read more

DO NOT USE THIS COMPANY!!! Absolutely horrible service and they steal your belongings. My wedding was 2 weeks ago, we had a photographer and a videographer capturing our grand exit from the venue into the limo and it all came to a sudden stop because the driver was hiding behind the limo. Don't know if she was camera shy or what but we had to practically beg her to open the door for us; I've never seen anyone walk so slow. I then left an item in the limo. I expected a courtesy call the next day letting me know where to pick up my belongings but nothing. I emailed asking about my stuff, they gave me a phone number to call that didn't work, I emailed them and they "forwarded my concern to the appropriate department", STILL haven't heard from anyone. I called and was given a different phone number, left a message and STILL haven't heard from anyone. Save your money, keep what you belong, and use a different company. read more

DO NOT rent from this place. For my wedding I rented a party bus thinking it would be super fun. On the day of they didn't tell us the AC wasn't working. It was over 100 degrees on the wedding day so it was a sauna in there. Absolutely miserable! I called to get my money back and the general manager Alex Crosby was extremely rude and basically called me a liar. He lied and said "you wouldn't have kept the bus an extra hour if it was that miserable" First of all we only went over by 5 minutes but got charged an extra half hour, so his point was completely invalid. I will NEVER rent from this place again! Absolutely horrible customer service and the general manager is extremely unhelpful, rude, and cares nothing about the customers. Bell Limo is the worst limo service in Reno! read more

Car & driver to airport for the same price as a cab. Clean car, courteous driver. That sums it up. Will use them again for sure.

It is rare today to receive amazing customer service. We recently required a ride from the airport to Incline Village and met our driver Mark right on time at the baggage claim. Even though it was late at night he was jovial and quick to help get us loaded and on our way. Never having been to the Lake Tahoe area I had several questions on the way and Mark provided answers with multiple stories that entertained me and my family. This ride alone would have received 5 stars but our return trip is what blew me away. Once we reached a spot at the top of the mountain on our way back to the airport Mark pulled off at a lookout and told us to get our cameras. We climbed dug out steps in a 15 foot wall of snow to see the best view of Lake Tahoe. We took a bunch of pictures and enjoyed the view before returning to the car for the rest of our journey to the airport. Not until we got back in the car did Mark tell us that he had dug the snow staircase that morning so we could enjoy that scenic view. Wow, what else can I say. Great job Mark, it was a pleasure meeting you. Thank you read more

DO NOT...I REPEAT DO NOT USE BELL LIMO!! It was 104 outside, and we were all in long dresses, tuxedos, and the bride in a thick heavy wedding dress. It felt cooler outside than it did inside the party bus. THE AC DIDNT WORK! There are no words to describe how miserable it was in the party bus. Even better, when talking to others about the situation it turns out that a friend of mine had the same issue with a party bus she rented from the bell limo...3YEARS AGO. They knew about the AC. and even more.... The auxiliary plug didn't work so we had to stand up and hold it in for any music to play from the playlist I made. Not that big of a deal but still annoying...especially when we are drowning in sweat. Dont even get me startef on that joke of a "manager". Rude inconsiderate jerk left the bride in tears. Basically called her a liar, and then was extremely rude when she called to let him know about the air. She was looking forward to the party bus, and the whole experience was ruined for her. The only reason I am ok giving this joke of a company one star is because the driver was amazing and patient...and leaving no stars isn't an option. Our driver should be promoted to CEO of Bell Limo. #teamLarry read more