This is a response to Colin's posted today.
"The "Deal Saver" coupon we ran was from the Modesto Bee and had restrictions on use associated with the purchase. "
I still have the Deal Saver coupon here, restrictions say
"Certificate Valid from Aug 19, 2011, through Nov. 30, 2011, for any complete exterior paint job.
One certificate per dwelling or building
No cash value
Not valid with any other discount or promotion
No refunds. All sales final."
When I called Joaquin Painting the first time to get the quote the receptionist said where did you hear about us? I specifically said I bought the coupon from Deal Saver and wanted someone to come out and give me a quote. Stephen came out and gave me a quote and not once did he mention he was giving me a deal or discount. When I called to book the job, your company would not honor it because you didn't mark it up enough. DISHONEST.
"Joaquin Painting believes we did everything in our power to resolve the situation of confusion associated with this customers complaint including refunding the customers purchase.'
100 percent FALSE. I have spoken 4 times total when speaking to someone at Joaquin Painting. 1. to make the appointment for the bid. 2. when Stephen came out to give the bid. 3. when Stephen called telling me he had emailed me the bid. 4. when I called to book the job.
When I called to book it, the receptionist said "oh, hold on" in a distressed tone and transferred the call to Stephen. That's when I got the "Oh, I didn't know you had the Deal Saver coupon and I was giving you a really great deal" line. He said he wouldn't be able to do the job at the price he quoted, and he knew it sounded shady, but he would have to add an additional 800 dollars to the quote I was originally given in order for the job to be done with the Deal Saver coupon. I said that was completely unacceptable and felt like I was being scammed and that I would have to try and get my money back. He said there was nothing he could do about that. That was the last I heard from Joaquin Painting on this issue.
I then contacted Deal Saver's corporate offices and didn't hear anything back from them. I ended up having to email Call3 at KCRA and they took care of it getting in touch with someone from Deal Saver locally where they promptly refunded my money. When I spoke with the lady at Deal Saver, she specifically said she told the people at Joaquin Painting this had to be a deal, couldn't be marked up, etc and that she was very distressed to hear a merchant would do something like this. Their coupon clearly states NO REFUNDS, yet I got one because of Joaquin Painting's shady business practices.
"The "Deal Saver" program was very successful and we had many happy customers who purchased and used their coupons. In response to other painting companies having lower prices: " The bitter taste of poor quality remains longer than the sweet taste of a low price".
I'm sure if all of the customers who purchased the Deal Saver from your company had you come out and bid before, then got a marked up quote after the fact, they wouldn't be happy. The companies that came in with lower bids have been in business for over 20 years as well, and offered more services than your company did yet were 450.00 less than your original bid, or 1250.00 less than your marked up one, not including the 200.00 I spent.
What's disturbing in all of this is your quote directly from your website :
"Building on a family heritage that spans over 30 years, we will continue to be privately owned and operated by active family management. Our clients count on our dependability and integrity. We always strive to maintain the highest levels of professionalism, fairness, and honesty in our relationships with our suppliers, contractors, professional associates, and customers. We are committed to providing our customers with the highest level of quality services. Every member of our team endeavors to exceed customer expectation and establish lasting relationships with our clients."
If this is how you build on a family heritage, run by a family management, this is your integrity, this is your fairness and honesty, this is your highest level of quality services, and this is your idea of establishing a lasting relationship, I personally do not understand how you have been in business for a week. I know that if I were to make these statements about my family, I would make sure I followed them to the T so that I could sleep at night. read more