You can always find something here. The staff are always helpful, knowledgeable and friendly. I love to try making things I've never made before so when I come here I have no clue what I am doing. I was helped by Blair today and he was helpful. I feel confident I will be able to make what I have in mind. The check out line was a bit long with only one cashier, Flora. She was very patient and also knowledgeable on discounts and item availability. The fabric was a little pricey per yard, but I did receive a discount for purchasing the end of the roll. The store was a little messy in the fabric area I'm sure this is due to the holiday crowd. There were plenty of options to select from in fabrics, less in the thread area. Nonetheless this was a successful stop into Joann today. read more

See all

Worst experience that I have ever had in a retail store. The staff is rude. I will never be back.

Online says they close at 9. Sign outside the door says they close at 7. Lady inside the store says they close at 6, as I am looking at the sign that says 7. This is unprofessional and bad customer service. The company or staff representing the company needs to determine and clearly communicate to the customers what the closing times are. At minimum, I'd recommend taking down any signage with conflicting or misleading information. I was one of many confused and frustrated customers to show up and be turned away through the glass door. read more

The staff is nice, the store is absolutely trashy, there is not a single isle that is organized or clean , or on the right hook, lots of boxes of trash and broken stuff on the floors, lots of very empty shelves, the main entrance should be the first clue full of leaves, trash and dirty read more

I placed an order online and debit card was charged, I picked up order and was charged twice! I spoke to manger who was rude and baddy, called customer service they told me it would take 7-10 business days! So beware when you pick up online order from Joann Fabric read more

I went to this store 3 days back to back to back. Each time I couldn't find what I was looking for. The fourth day I called them, and asked if they had the materials I needed. The store associate replied with yes. I drive up there again. And they tell me they can't find it. I looked on line and it says they have 2 in stock. Almost every aisle was empty. They told me there shipment would be in on Monday. Did the store look just like it did a couple of days beforehand? Yes!! Shelves were still empty. I also and not a fan of going into a store and not being able to find anyone to help me. They have the DRIEST workers there. read more

Service does not exist at this store. Staff do not greet you nor offer you any assistance when it's obvious you are seeking help. Looks like the floor personnel are untrained or apathetic. They seem to care more about stocking merchandise than acknowledging customers. Ordered a frame work done and told I would be contacted. The contact was never made and when I asked for follow up over the telephone, I was left on endless hold that I hung up. Do yourself a favor and spend your money and time elsewhere. read more

Ehhhhh!!!! Being a professional artist and DIYer when this store was being built in my area, I was super excited. It's literally about 15 minutes away from my house so this was a plus since I'm always running to the art store or amazon for supplies. When they first opened the service was great and they seemed to have a plentiful staff. As time went on it customer service dwindled and so did the amount of staff. Currently every time I go there is a long line with only one person on checkout. I just can't understand why? Seeing that this store stays packed with shoppers why would you only have one register open? If you want to go and get fabric cut there is also usually a long line for that because its the same way as the register. Now for the positives!!! They have a great stock of art stuff and house decor!! The fabric selections are also nice and they always have sales. If you have the Joann app you usually can always get a savings somewhere. I would say if they make these few improvements that there ratings will be higher. Not expecting much, just a better experience in a store where I tend to spend a lot of money in. read more

This store has the rudest, most incompetent employees I've ever had the displeasure of dealing with. When I asked the girl at the fabric cutting table to cut what I needed in certain amounts she gave me a snotty look and said "You're going to make me do all this extra work?!" Then she turned to her co-worker and said "She's gonna make me do all this extra work". Then she proceeded to cut the fabric as unevenly as possible; half of each piece of cloth was twice the size as the rest. (It was the heavyset black girl with glasses. Yeah bitch, I'm calling you out. You suck at life) The cashier was nice, but the whole experience left me very irritated, and if I have fabric needs in the future I'll take my business elsewhere. read more

If I could give it a minus one star, I would. Worst experience in this store. Employees are just rude and totally lack customer service skills. Check out took 10+ mins with ONE cashier. When I asked them to open up another register, deer in headlight look. No response. Will never shop here again. read more

If you are in need of fabric...go elsewhere! They are routinely understaffed and the employees available are clearly not interested in being timely. They were easily distracted with random conversations with each other and customers alike. They also made no attempt to speed up when they clearly knew there were more than 5 people in line (in fact I think she slowed down). I'd like to say this was a random event, but it has happened every time I have visited this store. It takes at least 30+ minutes to simply get my fabric cut from the time I draw a number! (And I go when it is less likely to be busy in the store.) If you are needing something cut quickly, you will not get it here. I was so frustrated after my last visit that I contacted corporate. Let's just say they gave the impression that they were less than enthusiastic to get on top of the situation, so I wouldn't expect anything to change soon. I drive 30 minutes to get to that location...I will drive an hour before I go back there. Actually now I'm likely to go to Hancock first. read more

I love this store. I have never had any issues with finding what I need nor with any of the employees. I always research what I need before going, so I can usually find what i'm looking for without any help. The store is in a great location. It is also well-lit, well-stocked, clean and organized. I recommend it. :) read more

I think Jo-Ann fabrics is a great store. This location is good too. It is clean and well stocked. I think any store like this suffers from not enough on floor help, but I thought this staff was way more helpful than those at Michaels. I would pick this store over Michaels any day. read more

Disorganized! I signed up for two classes at this location -sewing and cake decorating. In both cases I drove up to the store and was told sorry class cancelled. I was never notified in advance. In one case I even called up to the store and they said yes the class was still on but when I arrived the manager said I don't know who told you that but it is cancelled. Do NOT take a class as this store. read more

Due to a significant customer service failure, I contacted their headquarters and was told someone from this store would contact me. That never happened. Sad this is the only remaining fabric store in Southern Maryland. read more

I have contact this store at least 3 times and the employees get a customer service (via phone) score of ZERO!!! I had to call the corporate office who actually handled the situation for me. The employees don't seem to know what their own store carries or if items are in stock. Or, they're too lazy to provide the kind of customer service that is acceptable!!!! I recommend customer service training ASAP!!!! read more