My husband and I just moved to the area a few days ago. Because of a snafu with our military moving…read morecompany we discovered we'd be out of all of our household goods for 3 weeks. This was especially disheartening as all we have to sleep on is an air mattress and I'm 6 months pregnant with pre-existing back issues. Fast forward to today. My husband and I decide that we need to buy a mattress so we can sleep decently while we wait for our furniture. After reading some reviews on Yelp, we went with this specific Mattress Firm. From the moment we walked in and were greeted by Ira Harris, we knew we would be leaving with a mattress. He was so lively, helpful, full of energy and full of desire to do whatever he could to get us a mattress as soon as possible. He was so helpful, knowledgeable, kind, and willing to go the extra mile to help us. He was even great with our three year old daughter who was being less than behaved at the time of our visit. I cannot express how thankful I am that we chose this particular store and had Ira as a sales associate. I am now sitting on our new mattress, that Ira was kind enough to help my husband attach to the roof of our vehicle so we could use it as soon as possible, and it's so comfortable and perfect. I am very much looking forward to finally having a good nights sleep after so long on the road. Thank you Ira, I hope you get a raise ASAP, you deserve it!!!!

We were shopping around for a queen sized mattress and just stopped by. The sales associate Derrick…read morewas really helpful and nice. He not only helped us find what we needed, but he got an additional $300+ off the already sale listed price. They were able to deliver within 48 hours as well. 10/10 would recommend.

This place has bad customer service! I was in the business the guy didn't ask if I needed help or…read moreanything. Typical maryland business.

If you go to the mattress warehouse in Waldorf you need to work with Lamar. Lamar is a great…read moresalesman and knows his stuff about mattresses.

This has been the worst experience ever. First it took them over 2 months to deliver my furniture…read morethat I had paid for. Then when it finally come they send the wrong color. Now i have to wait 2 weeks for them to deliver the right color. Guess what, they sent thr wrong color again. Now I have my furniture and my recliner has been stuck open since February 2026 and I paid for the sorry Goof Troop protection plan (trash). It took them 3 months to send the part to repair the recliner (still not repaired). They did not send all the parts. Now I guess im supposed to wait another 3 months before they send the part. I WILL NEVER PURCHASE FROM THEM AGAIN. I REGRET PURCHASING THE SORRY PROTECTION PLAN. At this point I should just purchase another recliner from somewhere else. Really Disappointed in the service.

After buying a mattress and putting in the contract to remove old mattress delivery service would…read morenot remove old mattress Very poor service will not buy from them again.

The salesman was very helpful and even cut us a great deal. Unfortunately when the bed was…read moredelivered I seem to have "lost" $70 out of an envelope..... no fault of the salesman. I notified mattress mart and they said they would look into it. Other than the delivery it went well. So get your mattress here but watch the delivery guys like a hawk.

I called to get price quotes on twin box sets and the sales associate refused to give me his name…read moreafter I asked and told me the store was very busy with 10 customers purchasing merchandise in the store to handle phone inquires. I asked to speak to the manager and was put on hold for 5 minutes before the manger David answered the phone and quoted " we are very busy and if you want to come in to purchase then we will help you but we don't have time to deal with phone inquires". I was very shocked and will NEVER purchase ANYTHING from Mattress Mart!!

They have filed bankruptcy but furniture is great quality. Customer service and delivery is good…read morebut not great. I am sure it would be better if the store wasn't closing in Maryland.

Do yourself a favor and go somewhere else. They will tell…read moreyou one date for delivery to get the sale and then you won't get your items for three months.

Only gave a one star because I couldn't give a zero. We…read morespent over $11,000 for a bed and the warranty covers the stupid remote. We have to pay for parts and service. The worst mistake ever. Do not waste your time or money. I swear they are liars.

Visited this store best closing time. Was assisted by Shane who was very knowledgeable about the…read moreproducts. The experience in finding my sleep number and determining what my preferences were was simple and enjoyable.

Came here just window shopping and landed with a great deal. We stopped by one morning after a…read moreterrible night's sleep and wandered here to see which mattresses we actually vibes with. The sales associate was early 40s gentleman who helped us out so much. No pressure to buy, only there to help. He actually cited a book where he would call customers after finding a discounted mattress for them and said we could join the list. He explained very clearly how the company sends a trial mattress out and if cancelled/not liked enough to buy, the customer will send the mattress back. Those are then cleaned and stored and sold at a discount. We actually found a mattress we loved and was discounted. It was delivered later that week. No hassle on us at all. We def recommend coming here for shopping. They have all the pillows, covers, and bed frames you need. Speak with Derrick only! Jake n kev

I have a wonderful experience with this store. I visited this MattressFirm on Saturday of Memorial…read moreDay weekend. The salesman (Peter) was extremely helpful in helping me make my decision. I did not buy my mattress immediately and checked out a couple more stores. I decided to come back to this store due to their selection, price, warranty and great customer service. I came back on Sunday, purchased a mattress and 24 hours later the mattress was in my home. I can't say enough good things about my experience. The biggest thing I appreciated was the salesman was not pushy at all. Highly recommend!!

This morning 1/12/2023 I visited the Regency Furniture store in Brandywine Md…read more I was assisted by Joe Smith General Manager to help with decision making in dinette for acquired space in my home. His knowledge, professionalism, concern and demeanor was beyond exceptional. Please go in and get treated with respect and awesome customer service

Customer service fine. All the furniture is low end and looks poorly constructed. It also looks…read morelike it belongs in a house from 20-45 years ago.