This has been the worst experience ever. First it took them over 2 months to deliver my furniture…read morethat I had paid for. Then when it finally come they send the wrong color. Now i have to wait 2 weeks for them to deliver the right color. Guess what, they sent thr wrong color again. Now I have my furniture and my recliner has been stuck open since February 2026 and I paid for the sorry Goof Troop protection plan (trash). It took them 3 months to send the part to repair the recliner (still not repaired). They did not send all the parts. Now I guess im supposed to wait another 3 months before they send the part. I WILL NEVER PURCHASE FROM THEM AGAIN. I REGRET PURCHASING THE SORRY PROTECTION PLAN. At this point I should just purchase another recliner from somewhere else. Really Disappointed in the service.

After buying a mattress and putting in the contract to remove old mattress delivery service would…read morenot remove old mattress Very poor service will not buy from them again.

I was looking for some 12x16 frames for some paintings I have. I didn't feel like driving to the…read moreother Virginia location cause it's so hard to leave their parking lot due to store location. This location was ok. They have all the usual stuff but they don't seem to carry as many frame sizes and styles as they used to. It could be the location to cause when I go home to the south they always seem to have much more stock and selection than DC locations. It's the same for Wal-mart too. I did find a couple frames but it wasn't much to choose from. Not a bad store but friends what you're looking for.

The store was nice and clean…read more There's a lot of parking nearby. Since the location is still new some prices aren't up yet, but they seem to be getting everything together nicely. I will definitely return once they have time to settle in and update my review then.

They have filed bankruptcy but furniture is great quality. Customer service and delivery is good…read morebut not great. I am sure it would be better if the store wasn't closing in Maryland.

Do yourself a favor and go somewhere else. They will tell…read moreyou one date for delivery to get the sale and then you won't get your items for three months.

BBB online is a Joke! Sends merchandise that's damaged not like the description that was purchased…read moreand Horrible customer service. They make it sound like your fault that you don't want to keep that trash and charge you almost as much as I paid for the product to return it. I'm Done with them and Please beware if you shop with them.

My 92-year-old father and I placed an order with Bed Bath & Beyond (BB&B) for 3 barstools from…read moretheir on-line store. Upon ordering, the website said if we ordered now, we would receive the order within a week. Early in April , we received 1 of the 3 barstools. We assembled it immediately so my Dad could start enjoying it. We noticed it had a tear on the arm. We called BB&B and reported the damage. The representative said he could send out "the replacement part" immediately. We were initially with their customer service. We could just replace the arm of the chair. Little did we know, a day later, the rep would send an email saying their partner was not able to send the "part"....would I like a replacement or a refund? We decided to keep the damaged barstool and wait for the arrival of the remaining 2 barstools. Later we were told the 2 barstools had been lost prior to arrival and they didn't have any more in stock. As soon as they became available, potentially in June or July, we would receive a new package tracking to update the delivery date. We waited patiently for the 2 missing barstools for 5 months as they strung us along. They finally let us know, by email advertisement, the barstools were back in stock, and we should begin shopping for them. Shopping for them? Where is the new tracking information they promised when the back-ordered barstools were back in stock? They were acting like they didn't owe us anything. All we requested was for BB&B to fulfill the order. In my opinion, once they charged my father's credit card for the 3 barstools, they had a contractual obligation to provide 3 barstools. Our inquiry, a few days later, revealed our request for the 2 barstools or a partial refund was denied by management. They kept giving us supposed options like a refund....but we could only get a refund if we returned the entire order. We couldn't return the entire order because we didn't receive the entire order; or we could contact the vendor and activate the warranty....but we couldn't activate the warranty when we only had 1 chair. Plus, once we attempt to communicate with the vendor, BB&B will exit the picture, along with the money they kept on the unfilled order. We continued to request escalation of our case to management. They continued to confirm the issue had been escalated. We don't believe it ever was. We believe we were in so-called negotiations with the Help Desk. Their final "offer" was to keep the 1 chair, which we already planned to do. If we didn't want the chair, we could throw it away or donate it. They said they would refund us our money....in the form of a store credit. We told them we were handing this situation over to the credit card company. We were done communicating with them. I have said all of this so everyone reading this review can see what our experience was with Bed Bath & Beyond. When you know, you know

As my local target I am glad u can always find something here. The lines are always LONG. Usually…read moreall self checkout only. Which can be a headache. Today I went to look for holiday decor but the shelves were pretty empty. Although the shelves were empty the store was not messy like many other Targets are. I usually experience great customer service at this location. The price of Target items is always a bit questionable in my opinion. I don't think you can really complain though because Target is truly an experience. I can say I swish this location offered more variety like other locations in the Virginia area that seem to offer more high end products. You can always find something you "need" at Target. So no real complaints other than the lines with cashiers are always closed.

So I'm giving a 2 star because I have literally been going to this place since this summer to try…read moreto get a personal pan pizza but the pizza place is literally never open. Today I went in and saw it was open to my surprise but they were only serving popcorn at 3:00 on a Saturday...

The prices are high on housewares and furniture, store is sometimes messy, staff doesn't know how…read moreto deal with disorderly unhoused customers. Won't be returning and was a regular customer.

You can find anything here. I always get lucky in the jewelry, home décor, and kitchenware (they…read morealways have the CUTEST wine glasses!) sections. Speaking of jewelry...Stop by the jewelry counter FIRST to check out the gems, jewels, and trinkets. If you see something, say something, and they will place it to the side for you to retrieve when you're ready to check out. **Be sure to sign up for the Fivestars rewards program to get points towards discounts. __ I thrift. @DCthriftish I eat. @f.hux

You can always find something here. The staff are always helpful, knowledgeable and friendly. I…read morelove to try making things I've never made before so when I come here I have no clue what I am doing. I was helped by Blair today and he was helpful. I feel confident I will be able to make what I have in mind. The check out line was a bit long with only one cashier, Flora. She was very patient and also knowledgeable on discounts and item availability. The fabric was a little pricey per yard, but I did receive a discount for purchasing the end of the roll. The store was a little messy in the fabric area I'm sure this is due to the holiday crowd. There were plenty of options to select from in fabrics, less in the thread area. Nonetheless this was a successful stop into Joann today.

Online says they close at 9. Sign outside the door says they close at 7. Lady inside the store says…read morethey close at 6, as I am looking at the sign that says 7. This is unprofessional and bad customer service. The company or staff representing the company needs to determine and clearly communicate to the customers what the closing times are. At minimum, I'd recommend taking down any signage with conflicting or misleading information. I was one of many confused and frustrated customers to show up and be turned away through the glass door.

The glass in my kitchen window was broken, so I called D & S for an estimate. They were quick in…read morecoming out to take a look, and the glass didn't take long to come in (it had to be ordered). Everyone I worked with was kind and the window looks fantastic! The service workers were very clean in their work and left no mess behind. I will definitely use this business again for any glass needs.

Came back to have front windshield weather stripping attached (mine was dry-rotted) only to find…read moreout what I brought with me was too short. Turns out they have stripping in stock and can complete the job. All for the same $50 they originally quoted. Bazinga!

Came into Bath & Body Works with a gift card and unfortunately my initial experience during…read morecheckout was not pleasant. The associate assisting me was not friendly and had me scratch off the PIN with a paper clip, which removed one of the numbers and made it unreadable. She showed little concern or willingness to help resolve the issue. Thankfully, employee Germiyah stepped in without hesitation and completely turned the experience around. She was patient, kind, and extremely helpful throughout the entire process. She worked hard to find a resolution and maintained a positive attitude and smile the entire time. Germiyah truly went above and beyond what I could have asked for. A1 customer service, Germiyah! Bath & Body Works is winning with team members like her. Thank you again!

My whole experience here was made by one particular young woman on staff who went above and beyond…read morewith her recommendations. Knowledgeable, personable, and clearly passionate about the products -- exactly the kind of associate who makes a routine store visit feel like an actual experience. I came in with the simple intention of claiming my free birthday items, and she had me walking out with a full haul I didn't plan on. The birthday perks program alone is worth signing up for, and with staff like her making solid recommendations, your wallet will definitely take a hit -- but a happy one. This location is well stocked and the store itself is clean and organized, easy to navigate even when it's busy.