Isaac made it easy to find what I needed at a reasonable price. He was very friendly without making…read moreme feel pressured to buy. Delivery and setup was also quick and straightforward.

Isaac was very pushy when I was searching for a mattress. I understand having to make a sale, but…read moredon't be pushy about it. What made matters worst was the day after, I kept getting calls and messages from Isaac about purchasing a mattress. I checked the "recommend" mattress he sent and am they were all WAY over the budget I had told him about.

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

My husband and I just moved to the area a few days ago. Because of a snafu with our military moving…read morecompany we discovered we'd be out of all of our household goods for 3 weeks. This was especially disheartening as all we have to sleep on is an air mattress and I'm 6 months pregnant with pre-existing back issues. Fast forward to today. My husband and I decide that we need to buy a mattress so we can sleep decently while we wait for our furniture. After reading some reviews on Yelp, we went with this specific Mattress Firm. From the moment we walked in and were greeted by Ira Harris, we knew we would be leaving with a mattress. He was so lively, helpful, full of energy and full of desire to do whatever he could to get us a mattress as soon as possible. He was so helpful, knowledgeable, kind, and willing to go the extra mile to help us. He was even great with our three year old daughter who was being less than behaved at the time of our visit. I cannot express how thankful I am that we chose this particular store and had Ira as a sales associate. I am now sitting on our new mattress, that Ira was kind enough to help my husband attach to the roof of our vehicle so we could use it as soon as possible, and it's so comfortable and perfect. I am very much looking forward to finally having a good nights sleep after so long on the road. Thank you Ira, I hope you get a raise ASAP, you deserve it!!!!

We were shopping around for a queen sized mattress and just stopped by. The sales associate Derrick…read morewas really helpful and nice. He not only helped us find what we needed, but he got an additional $300+ off the already sale listed price. They were able to deliver within 48 hours as well. 10/10 would recommend.

I went in to purchase a single box spring,mattress and frame and was told I had to pay a delivery…read morecharge of 100.00 dollars to go 3 miles to my home the gentleman who waited on me would not allow me to pick up myself so I took my Business else where

Had to do a warranty exchange. Ramona filed the claim and I was at the store picking out my new…read moremattress all in the same day. She was EXTREMELY knowledgeable with each mattress and answered every question with confidence. Super helpful and easy process due to her kindness and experience. Highly recommend Dunkirk location.

I was on the hunt for furniture set to put in my theater room area. I bargain shopped around…read moreseveral places in the area to find something I liked without spending a crazy amount of money. Googled and found Mattress Mike which was near me and didn't know existed. Took a chance and decided to drop by in person to see what was available which was on a Saturday. I found a nice three piece set: couch, loveseat, and chair that was available. Decided to check another place and found the same set for slightly cheaper. Came back to talk with Alberto (who was super nice and worked with me patiently) on comparing prices. He was able to match for the cheaper price if I was able to buy that set that day or next day and get delivery by Monday. I went ahead and got it. Fast forward to Monday. I got a call from Alberto saying their delivery guys could only find two of the three pieces for my order to deliver. I could get a black/white set (in picture below) or try another set that was similar at no additional charge since their was an error on the factory end. He sent a text with the picture of the available option which I also really liked and I decided to go with it. They delivered it by 4pm on Monday. Delivery guys were super fast and polite. I would highly recommend using them again even with the slight hiccup they handle extremely well. Picture 1: set in the store they had to showcase. I originally ordered that set but in all black Picture 2: set that was available last minute that's was delivered. I love it!

Best place to get a mattress for your college student! They are so helpful and kind---esp. great…read moreduring the stress of moving in a college student. They offer delivery to where the mattress will be used (even on the 3RD FLOOR! --- or they also they will help you put the mattress in/on your car.) Highly recommend! Their mattresses are comfortable----and they sell furniture as well. (The outside of the building might look off, but high-quality product inside!)

What a super experience working with Margaret! Very professional and knowledgable! The store is…read morebright, inviting and fully stocked. I would recommend her to anyone who asks.

Great selection , really nice sales people , not pushy Best…read moreprices in town by far , very patient , delivery folks efficient

Popped in here because it was time for a new mattress. It was fairly quiet when I walked in and I…read morewas greeted immediately. We did some mattress tests to see what mattresses would be compatible with my sleep posture and pressure points. I was also able to determine the most appropriate type of pillow to have. I laid on and tried out multiple mattresses like I was Goldilocks. They had various mattresses at all price points, so there's guaranteed to be something for you. I had a really good experience and would recommend anyone to stop here first when in search for a mattress. Happy sleeping!

Deon was extremely helpful. I only came to support my mom's purchase of a new bed and ended up…read moregetting a new bed myself. Ha! I appreciate the great care Deon took with my mom and me. He's quite knowledgeable, honest and passionate about his work which is hard to find nowadays. He was also able to match the pricing of the mattress manufacturer's site and that was a HUGE help. Ask for Deon when you come here.

Elena in the LaPlata store was very helpful and friendly. She explained all of the options well and…read moreensured we made the best mattress selection based on our preferences. Excellent customer service.

Very disappointed. First mattress ($1600.00) was not comfortable after the 90 day sleep trial, so I…read moreinvoked the exchange policy. The second ($1800.00) [$200.00 more] was by far worse. Realizing that I had to eat a $1800.00 mattress, I purchased a $300.00 mattress in a box from Amazon which I can now sleep on without waking up with a back ache, I was stuck with a nearly new $1800 mattress that was no good to me. I called the store to see if they could just come and pick it up and dispose of it, and they suggested I call 1-800-got-junk. Think of that before you patronize Mattress Warehouse!

After waking up with a killer back-aches every morning for the past few months, we decided it was…read moretime for a new mattress. The old one was about 8 years old, the age when they say it's about had it, anyway. Buying a mattress is a bit like buying a new car- you only do it every few years, and a lot changes in the interim, so I had checked out the ratings with Consumer's Reports. Problem is, there are so many new brands and types of mattresses on the market, it's difficult to do apples to apples comparisons. We decided to go to the closest place, Mattress Warehouse, in Tenleytown. We were met by Fatima, who was very friendly and helpful, having us first use their evaluator device, which is supposed to ascertain the optimal fit for you. Fatima showed us numerous mattresses, based on our needs. She was nice enough to provide us with sanitary coverings to lie on, as these mattresses have been used a lot and tend to get a bit grungy. Fatima also introduced us to Mr. Clarence, the manager, who was also friendly and helpful, while not being pushy and trying to force us to decide right away. We looked at several models and price points, some of which, while nice, were quite a bit above our budget. Note: let them know what your budget is, and they won't waste your (and their) time showing things above it. Our issue: I am always cold and side sleep, husband is hot and sleeps on his stomach. So we wanted to stay away from memory foam, and unfortunately, some of the others we were curious about have separate sales outlets and run into the thousands of dollars- too, too much. After a lot of try outs and head scratching, we took a break for lunch to mull over our options and make a decision. We did stop by the other big chain, (Mattress Firm) and their selection wasn't impressive. We came back to the store and Fatima wrote up our sale, and Mr. Clarence offered us a free cooling pillow, to go with the one purchased for my "hot headed" hubs. All in all, we had a positive experience in the store, and our new mattress arrived this morning, delivered by two guys who were in and out in 60 seconds, taking the old mattress with them. Note: Show the delivery guys a little love with a tip- lugging mattresses around all day is hard work. It remains yet to be seen if we made the right choice. I'll post an update after we've had a week or two to try the new mattress out.

Amazing customer service, professional and attentive demeanor. I wish I remembered his name (I…read morethink he may have been the owner?) but he was an utter delight. He is an amazing representative for Mattress Warehouse and the company is lucky to have him!

Who are we kidding, buying a mattress is never fun. However, I had a great time shopping here…read moremainly because of the associate who was there at the time Peniel. She gave me a great deal (which was $100+ less than the place across the street) and was personable to my mother and I.

Gregory rules! Really great to come across a genuine expert and someone who provides excellent…read morecustomer service. Helped me find the exact mattress I wanted well within my stated budget. Be sure to ask for Gregory personally!