As a private practice, I don't believe this office has the infrastructure in place to provide adequate care in the obstetrics field. I was referred to this office for my first pregnancy and when I went in for my first ultrasound at 7 weeks, the baby was measuring at only 5.5/6. Dr. Tamayo was skeptical that I knew when I ovulated, and believed that it was just too early. When I told her that I was tracking my ovulation and even showed her my calendar, she laughed nervously and then just kept saying, "Well if you think you know, then..." but wouldn't finish the sentence.
I was sent for HCG testing at a separate lab, two days apart. On the day I was to receive a call about my HCG results, the office's phone lines were down. Every time I called I got a "Call Failed" notice. I was so desperate for information that I called another office in the same building and asked if they could go to the office and see what was going on. I was told that their phone lines were just "down," and that they would call on Monday. This was a Thursday. There was seemingly no recognition of the stress this situation could cause a patient and no effort made to contact me to alleviate any of it (I'm pretty sure someone in the office had a cell phone they could have used).
Once I got the call on Monday, I was told that my HCG looked good and to come back in a week. I felt like something wasn't right, though, and pushed to speak to Dr. Tamayo. Melina then got very impatient with me, telling me that the Dr. didn't have time to talk to me on the phone because I was "one of many patients, and if she talked to the phone with every one of them, she wouldn't have time for appointments." Feeling pretty appalled and brushed aside, I snapped and told her just get me an appointment, after which she told me that I needed to treat her like a human being. My thoughts were, "likewise!"
It turned out that the baby wasn't growing and I went forward with Misoprostol to miscarry at home, per Dr. Tamayo's orders. I went in for a follow-up 3 weeks later, where Dr. Tamayo informed me that the miscarriage was complete. However, I continued to feel sick. A month and a half later I ended up in the ER, where a much more thorough ultrasound showed that I had leftover pregnancy tissue in my uterus. I ended up getting a D&C with a different doctor, because at this point I had lost all trust in Dr. Tamayo and her office.
A miscarriage is painful enough without the added pain of feeling ignored, and trivialized by your doctor. Moreover, there is no after hours line where you can call and get advice from a doctor. You are basically told that if you aren't having a life threatening emergency, you can't talk to anyone outside of business hours, but as my story proves, you can barely talk to anyone inside business hours, either! It also bothers me that no one ever answers the phone at the office. You have to call and leave a voicemail and then Melina calls you back later.
If anyone has bothered to read this review this far, know that I believe Dr. Tamayo to be a capable doctor, but one who has no business working in obstetrics if she can't commit to after hours care, reliable phone lines for her patients, and empathetic staff who can handle difficult situations. I would definitely not recommend this office to anyone, especially for first-time pregnancies read more