Came here to get my pants tailored but had a pretty bad experience. When I first brought my pants…read morein, the changing room door was broken and a dirty napkin was inside on the chair. The hours said open on Saturday 9am. I showed up at 9:15 and the shop was still closed. I could hear the phone going off inside. Not sure when a i'll get my pants back.

We wanted to give this place a chance and tried for a month or so before reality set in. We were…read morecharged for pants that were never returned, and when we asked about it, we were met with excuses and told management would call us back. That call never came. We tried to resolve the issue, but instead we were brushed off. With prices as high as they are, we were hoping for a cleaners we could trust. Unfortunately, this is not the one.

Last minute alteration win! Luis hemmed my expensive dress pants perfectly - I came in at 10am and…read morethey were ready in a few hours. He saved the day and prices were great! I'm coming here for all my alteration needs, now. Highly recommend Kona. Also love the woman who works there, kind, smart, helpful and happy! Very pretty w/glasses. : )

This place deserves 0 stars! Don't not take your clothes here unless you want them ruined and then…read moreblamed for it. I took a pair of brand new pants with tags on to be hemmed, when I went to pick up the pants I noticed 6 small holes that were not there before. Based on how the seamstress hemmed them when I got fitted, the only logical conclusion is that the holes were created by the large safety pins that the seamstress used during my fitting. Mind you, he was going to be removing about 6 inches from the bottom causing him to pin way above the hem line. At the time of pick up when I brought this to the attendants attention, she too agreed that he made a mistake, apologized and offered to have them looked at by a manager to see what could be done to fix them. When I called to follow up on the status of my pants, the attendant Rosie proceeded to tell me that my pants were ready for pick up and that there was nothing wrong with them based off her "camera footage" that was checked. I was given the run around and then was told again that they wouldn't be assessed by a manager until next week. After that conversation, I received a phone call from KARLA who began to tell me, based off her "initial assessment through photos," that it was not possible that they created the holes in my pants and that they would not be taking responsibility for that. She then blamed me for creating the holes myself. Not once during either conversation with Karla or Rosie did I receive an apology for the service that had been done to my pants. Nor did either one of them offer a solution other than blaming me for the holes and said the "least" they could do was steam my pants as a courtesy. In addition, they used "reviewing camera footage" as a form of proof that they did not create the holes, yet when I asked if they could review footage from the initial day I had my fitting to see that the seamstress pinned my pants well above the hem line which created the holes, they said "no they wouldn't do that for me." In the end I decided to pick up my pants immediately because I didn't trust them to be in their hands any longer. So now I'm stuck with brand new pants with "holes that I created." See attached photos P.S. Don't waste your time responding Karla, I've already read your other responses to previous customer complaints about your piss poor service, also in which you took no accountability for the horrible service/mistakes made by Kona Cleaners.

I came here to wash my duck feather duvet, and I'm glad I did, as this is probably the cleanest…read morelaundromat I've ever been to. The air was fresh, not musty, and all the surfaces were spotless. The space also has a well-maintained aesthetic that's pleasant to be in. The staff was great too. The woman working there immediately realized that I don't visit laundromats often, and she was kind enough to help me out. I was a bit skeptical at first about the washing machine since it only ran for 20 minutes, but it actually did a good job in that short time. The dryer worked just as efficiently and I didn't have to overpay to get my duvet fully dried. While waiting, I got some work done on my laptop. There's no Wi-Fi, but they do have a table and seating area, so I just used my hotspot and it worked out fine. All in all, a great experience. I'll definitely be coming back.

Came to do laundry, but it wasn't open. Very frustrating! Please update your hours.!!read more

If you need a great investigator with decades of experience, look no further than Debbie Allen. A…read moreformer police detective combined with years of experience as a PI; she is a true professional!!

I just wanted to say thank you to Debra Allen for helping to reconnect me with my birth mother!…read moreIt's been 53 years of having no idea who she was and now happily I do! I had been searching with DNA matches to cousins on various ancestry sites and not getting any answers when I finally contacted Debra. It was time to know for sure. I was also under the false impression that my mother was no longer living so when Debra saw my file, found a name and told me she was she alive, I sort of panicked. I hadn't expected to be reaching out to a live person! What if she didn't want to connect, how would I handle that? I decided either way, I wanted to know. Debra coached me through what to do but left the final decisions up to me. I wrote a letter of introduction for myself, knowing that may be as close as I ever get. Debra kept me informed of all the steps as we took them because I've never done anything like this before. Debra reached out and I heard back immediately and then met my mom within days of that contact. It's been such a wonderful feeling to know I look like someone, something an adoptee fully understands. I now have a connection to history. I have known ancestry. It's odd to say but knowing about them has made such a difference in knowing about me. My father's identity is still a mystery but that's okay at this time. I have a mother who wants a relationship with me and we share so much in common it's like finding a new best friend. We just shared my birthday together 53 years later. I learned that she never got to see me at birth. Such a truly incredible gift! And to think I almost let fear get in the way. If you are on the fence about this, just do it! You've had a lifetime of not knowing, not connecting. Isn't it time to know? Connect yourself to history. It's like discovering a part of yourself that you never knew was missing. Like finding another half of a story you already thought you'd read. It's a very profound feeling. I highly recommend it!

She was great and efficient. My dress was perfect for my event. She accommodated a requested change…read moreI wanted without hesitation.

I cannot recommend this business enough! They altered my wedding dress and truly made the entire…read moreexperience stress-free and special. I came here straight from another business that was trying to charge me an outrageous amount. From the very first appointment, their customer service was warm, professional, and so attentive. They really listened to what I wanted and made me feel completely confident leaving my dress in their hands. The turnaround time was incredibly fast, which meant everything during wedding planning. Not only was it done quickly, but the quality of the alterations was flawless -- my dress fit perfectly and felt like it was made just for me. If you're looking for someone you can trust with something as important as your wedding dress, this is the place. I'm so grateful for their care, skill, and efficiency. Absolutely five stars!