It isn't there anymore. It closed down a bit after Covid started. There were long lines to get in…read moreand you had to have an appointment. A few months later I tried to make an appointment and couldn't. When I went to Staples, I saw that the letters had been taken down and the sign said it closed. Use another one.

They better need a humane heart that thirsts to serve people than not. It is easy to say no, but it…read moreis better to understand people's situation and help them.

Been to several different MVA locations over the years and by far, this one wins the Rudest…read moreEmployees Prize. For the love of G-d, don't ask questions on what one needs to do for the MVA services they supposedly provide...unless you want rolling eyeballs and testy responses as the answer. What could improve? Start by hiring user friendly staff without a crap attitude...

The employee with purple hair was incredibly rude and unfair, she refused to serve me based on a…read moreprior experience and was defensive and ultimately refused to help me. I made a basic error navigating the check in link and stood in line calmly asking if she could help me. She harassed me and it was completely retaliatory, she admitted she recognized me once she did and that was when she told me so and to "STOP!" talking, then raised her voice at me and interrupted me telling me to stop raising my voice (I wasn't, and it was ironic because she yelled this at me). At a prior appointment attempting to get my license, I worked with her and during the appointment she told me that the customer service rep I spoke with did not know what she was talking about, I calmly and reasonably expressed my frustration that the customer service had given me wrong information (I had to make a new appointment and come back), I left. Then, during the follow up appointment this morning while asking for help during check in while speaking to me she said "I recognize you" interrupting me, literally yelled "STOP!" at me and told me to leave while I was calmly asking her a question. She completely victimized herself while acting like a bully, meanwhile the security guard was sitting arms crossed half asleep because I am guessing they are used to her outbursts and it is not indicative of an emergency. This behavior and treatment is completely unprofessional and unfair. Calm assertion from a woman is not aggression, she acted like I was a threat by being direct and composed. I missed my appointment because she refused to speak with me and she admitted it was because it was me.

MVA has such a bad name and honesty its deserved most times as was this visit. We were there to get…read moremy son's license reinstated, literally no exaggeration, we were there over 4 hours waiting. They state that they were waiting for Glenn Bernie office to respond. They seriously need a new director or managers as this is totally unacceptable.

Quickest MVA trip ever. Since when has efficient and MVA ever been used in the same sentence. I…read moremean, I had downloaded a movie and expected to be here at least an hour if not more. I was there atleast less than 10 minutes, couldn't even check in before I was called up. Granted, I was just there for an eye exam and then was advised I could either renew my license online or on their kiosk... and being the antisocial butterfly I am... I went and renewed it in my car in the MVA parking lot... because I have trust issues and I didn't want to leave the premise until I can confirm it was done... cause trust issues... But the MVA didn't let down and I was on my way.

This review has been sitting in my drafts for 2 months because I forgot to hit post! Anyways, I…read morewanted this to be known ASAP!!! To their new hire who had a "Training" display at her register, SHE IS AMAZING! She held down the fort, all on her own. Had a steady flow, very attentive, acknowledged everyone that came in, quickly, and efficiently was able to take care of each client, including myself. I came in to renew my registration. This is the convenience I don't mind paying for. Fast, efficient, knowledgeable. In and out. Would definitely recommend if you hate going to the MVA lol Thank you Rockville Auto Tag!

This was the best experience I've ever had at the DMV. Fast and courteous. The lady helping me was…read moreoutstanding and thorough.

This place moves very efficiently!…read more I appreciate the update in wait times online , so that anyone can plan accordingly from home, but honestly, on average its a 15-25 min visit, and you're in and out in no time. The staff is courteous, but want to get you out of there faster than you do-so be polite and keep it moving. Just some pro tips- as of now, they don't accept payments like apple pay, so you'll have to use an actual credit card. Beware of your gps accidentally taking through the nearby metro station parking lot to get to the emissions place ..you'll have to pay to exit out (sigh). And follow the exact instructions of the emissions attendant...otherwise you'll hold up the lines. I highly recommend this location..especially, after 6 years later :)

The most painless experience I've had in DMV for emissions. It was kind of in the middle of nowhere…read moreand required me to drive through some neighborhoods, but some signs will let you know you're in the right place. Just pull into a lane, someone will help you out, and after they check a couple things you're done in less than 2 minutes. When no one wants to re-register your car you want this to be uneventful and that's exactly what it was. Dude helping me was a bro too, will be back next time I need to.

The Wheaton Comptroller's website does not exist and employees do not answer the phone. I have no…read moreidea how a Comptroller's office is permitted to have this utter lack of resources for taxpayers, other than physically going in to the office. I was told one needs to call to set up an appointment, but how's that going to happen when no one answers the phone and the website doesn't work? Utterly ridiculous.

After 4 hours of redialing, I got an incredibly nice woman who picked up her phone at 4:30PM. I had…read more2 problems. She quickly fixed the urgent problem and tried to connect me to the Dept that might be able to help on the second one. Alas, it was 4:40PM and no one picked up. She said she was sorry. I wish I there was a way to Thank these people.

Was great..wasn't too many people the guard really knows her job and she was pleasant, the clerk…read morethat helped me was on the ball..she took time to explain everything to me

I'm disabled and unable to work. My only income is through Social Security, and I have rarely…read moreexperienced anything but consummate cruelty and contempt from the people working here. Due to a "technical error," this office spent years trying to recoup an overpayment that did not exist, slashing my benefits to recoup the money that I supposedly owed them and forcing me through the repeated stress of appealing their decision. I cannot count how many times I called them, quite literally begging someone (anyone) to just look at my file, where they'd be able to see that I didn't owe anything. They would reinstate my benefits temporarily, usually without any formal acknowledgment, only to cut them again. This cycle continued for over five years, and I got different explanations every single time for why it was happening. Last year, I called Jamie Raskin's office in a desperate bid for help. According to the intern who followed up on my behalf, this whole thing was due to a "technical error" in SSA's system which has supposedly been fixed. But now right after that they were finally forced to concede it was their fault, not mine, I'm up for redetermination, and the nonsense has begun immediately. They have at this point completely stopped my benefits because, and I quote, "USPS failed to deliver a piece of mail to your stated address and since you're already in redetermination, your payments have been stopped until this is all sorted out." When will it be sorted out? When the stars align. Until then, my family has to make due with a $300 bank balance. Other fun experiences at this particular branch: - 3-5 hour wait times, even if you get there before the office opens. - Being refused appointments when trying to make them. - Having requests for formal, in-person case reviews completely ignored. - Magically changing paperwork deadlines (one notice will say you have until the 28th, the next will say the 24th) - A constantly-rotating door of case workers, not a single one of which has ever returned a phone call. - The time I hand-delivered our new lease to the office, asked for some proof that we brought it to them, was yelled at for wanting proof ("we're not going to lose it!") and then they lost it. Was told two years later that I failed to update my address in a timely manner and my benefits were once again cut.

Of course it is a lot cheaper doing your DMV business directly, but Alfonso and team make it so…read moreeasy, it's worth it -- especially if like me you don't have much experience with car titles, or lack the time or patience or easy access to DMV's few physical locations.

Contacted this titling service the previous day with an issue. I was told what to bring in and that…read morethey could assist. The next day I come in on my lunch break, I see a gentleman being assisted and his transaction seemed fine, I was on another call during my short wait. Everything seemed to be fine.... Until out of nowhere a wild $75 fee was added to the total. Now, yes this is a private business (as I was told several times by the older woman who assisted me in her attempt to CYA as this was the same person I'd dealt with on the phone), but somewhere their fees should be stated, or mentioned etc. As a result I'm now having to venture to an MVA which means more time taken from work. In all of this did I at the very least receive an apology? No. I received a smug faced chuckle about how "this is a private company" as though that negates the fact that I wasted time here for something that could have been told to me over the phone. This is the reason for the 1 star rating. Sad, as it was 4/5 stars prior to the employees lack of knowledge/care.