Was great..wasn't too many people the guard really knows her job and she was pleasant, the clerk that helped me was on the ball..she took time to explain everything to me read more

The "security guard" needs a promotion. She's running intake like a well-oiled machine. She's pleasant, efficient, knowledgeable and professional. Can SSA clone her? read more

I'm disabled and unable to work. My only income is through Social Security, and I have rarely experienced anything but consummate cruelty and contempt from the people working here. Due to a "technical error," this office spent years trying to recoup an overpayment that did not exist, slashing my benefits to recoup the money that I supposedly owed them and forcing me through the repeated stress of appealing their decision. I cannot count how many times I called them, quite literally begging someone (anyone) to just look at my file, where they'd be able to see that I didn't owe anything. They would reinstate my benefits temporarily, usually without any formal acknowledgment, only to cut them again. This cycle continued for over five years, and I got different explanations every single time for why it was happening. Last year, I called Jamie Raskin's office in a desperate bid for help. According to the intern who followed up on my behalf, this whole thing was due to a "technical error" in SSA's system which has supposedly been fixed. But now right after that they were finally forced to concede it was their fault, not mine, I'm up for redetermination, and the nonsense has begun immediately. They have at this point completely stopped my benefits because, and I quote, "USPS failed to deliver a piece of mail to your stated address and since you're already in redetermination, your payments have been stopped until this is all sorted out." When will it be sorted out? When the stars align. Until then, my family has to make due with a $300 bank balance. Other fun experiences at this particular branch: - 3-5 hour wait times, even if you get there before the office opens. - Being refused appointments when trying to make them. - Having requests for formal, in-person case reviews completely ignored. - Magically changing paperwork deadlines (one notice will say you have until the 28th, the next will say the 24th) - A constantly-rotating door of case workers, not a single one of which has ever returned a phone call. - The time I hand-delivered our new lease to the office, asked for some proof that we brought it to them, was yelled at for wanting proof ("we're not going to lose it!") and then they lost it. Was told two years later that I failed to update my address in a timely manner and my benefits were once again cut. read more

The reception was organized; the concierge was courteous, bilingual and knowledgeable. I waited about 15 minutes before I was helped. It was a pleasant experience. I would recommend that you make an appointment on line before going. I did not have an appointment but I was not disappointed. It was a well organized office! read more

My recent experience with the Silver Spring Social Security office was excellent. My phone appointment with a woman in the office was very professional, efficient, and successful. My follow-up appointment at the Silver Spring office on New Hampshire Ave was also excellent. Registration was very quick and professional, my number was called with 5 minutes, the woman at Window 11 was very professional and pleasant, and I was out of the office with 15 minutes. While my issue may have been easy, the office generally seemed very well organized and ready to help anyone with an appointment. Sara M. 5/16/2025 read more

This would be a zero (0) star but some strange reason Yelp does not have it as an option. A friend who applied for social security and when verification was received it had correct name on mailing address with someone else SSN#, full address and name inside. When asked to speak to a supervisor; was placed on hold for a long time. Afterwards, took name and number but no one is in charge. Identity theft and fleecing of America is at an all time high. It is the wild West. Look out retirees you are being sold out to the wolves for years of work in the U.S. read more

Waiting 3.5 hours now told it will be 5 hours. All this time to get a benefit verification letter because online did not work ... this is so terrible There are over 200 people here... all waiting. read more

Fast and efficient. Booked appointment online. Checked in while waiting for the elevator. In 10 mins, I am out and done. Representatives are friendly. read more

Based on the reviews, I expected poor service, but my experience was the total opposite. A friendly staff member greeted me and helped me check in. Although I was called about 20 minutes after my appointment time, the woman at Window 3 apologized and resolved my issue in under three minutes. She was very pleasant and efficient, much better than I expected! read more

Horrible experience at the New Hampshire Avenue office, second time at that office in two months and their customer service is by far the worst service, waste of time and had to be rescheduled. I received a text with my number and counter number being called and when I get to her she said it wasn't the one she called. When I made the appointment by phone, they neglected to tell me exactly what I needed to bring making my day a waste. First time that I came to this office, the security guard was nasty as hell and talked like she had more authority than anything with a stupid attitude. read more

The security guard Makes the experience worse than it needs to be, HE said you have to listen to the intercom, but he talks over the intercom and agrees that the numbers on the screen are not up-to-date, he also says that not his job to keep track of numbers or listen to them. He gets on the phone with the WORST potty mouth, even with children nearby, you can hear MF MF FKG SHT FKG everything. Even complained about the FKG KIDS back-and-forth because their mom was not allowed to stand across from the door and look at the computer screen with a stroller. read more

I went to social services March 31 requesting for an earning statement because the online wasn't properly working the lady said it will be a 100 fee charge omg outrageous!!!!!!social security needs to lower the fee charges she changed my email address that didn't make sense that wasn't the issue do better. read more

Clean, on time, and very well managed. Arrived 30 minutes early with the wife for name change services, and we were seen as quickly as possible. Doors opened at 9 and we were out before 10. Respectful and professional. Highly recommend. read more

very few people working, long lines with up to 5 hours of waiting. They're all rude and when you try to get some information or help they'll tell you to wait for your number read more

When I call they say go to your local office when I go to the local office I am talked down to and treated like it is my fault I became disabled. Today I had a real nasty one who refused to help me with anything and made me make an appointment and come back. She gritted her teeth at me and talked terrible to me, She said she was only there to make appointmengtts her name was MS. ENDRIAS (if she gave me her real name) so if yu go to the silver spring office look out if you get her no compassion or help just a lazy employee who doesnt like americans. I was trying to get my case flagged as critical urgent because I am disabled and getting ready to be evicted because of SSA's lagging processing times The only thing left is for them to pay me my back disability and they are still holding on to it six months later took almost three years for case approval Their standard answer when I go there is I cant help you iF i COULD GIVE THEM NO STARS I WOULD read more

Was assisted in a timely fashion even though the place was crowded. The key to good service is a smile and being courteous to others.

Clearly for a government run agency to get a 4 star rating the God's must have been pleased with my morning offering of Goat and the ceremonial drinking of the blood. I had to go to the SSA to get a new SS card. Even though it was impossible to find out if they were open during the Trump-Down, I arrived at 8:58 for their schedule 9 AM opening. There were already 100 people in line in front of me. Low and behold, I my number was called, got the paper work submitted and was out of their by 9:13. Almost everyone else that was there before me was there when I left, so clearly the reason you go will dictate the length of your visit. The room is small, tight and very badly laid out. To get in or out the doors swing to the hall but you have to walk through the line to get to the back of it or thru it to get out. The staff, the 3 people I spoke with were great. I do think it helps that I was in a great mood, was charming and well, not hard on the eye :) The only real issue I had was that I struck up a conversation with a very charming woman who was there for her own SS needs and was unable to get her number or give her mine. Sad, really. Love at the SSA. Sounds like a Hallmark movie. read more

Social Security - Public Services & Government Near Me - Silver Spring, Maryland

Do not go here. They take hours for even basic functions. The only bright spot was the security guard who maintained her cool and deescalated with a disturbed guest who got belligerent. The place stayed open beyond their listed hours of 4 pm to see everyone who was waiting, but their in person customer service was atrocious. After we waited 2.5 hours to be seen, their attitude was that we were bothering them and needed to leave. The clerk we interacted with was callous and unpleasant. She insisted on a requirement that wasn't listed and our au pair coordinator had never heard of in ten years in the business. We insisted that we wouldn't leave without talking to the manager, who backed up the clerk in her every whim with a sneer. They wouldn't accept multiple documents that proved our qualification for a social security card. We left empty handed after 2.5 hours, and got the social security card the next day from the DC location at Social Security HQ, which was much more effective. read more

I would give this place 0 stars if I could. No customer service. You call and make an appointment and they don't even make note of it. You get here and they tell you that you have to wait. I've watched people with canes, walkers, and knee braces be forced to stand in line while they adhere to nonsensical rules. I watched one man with a cane walk off because he was tired of being on his feet. We waited almost 3 hours just to be called inside. There are chairs inside. COVID regulations have no impact on the line where they make you tighten up and close in on each other but they definitely keep up regulations when it comes to the inside seating. It is August 2022. COVID regulations have relaxed quite a bit but they have 54 seats and only allow 8 people to sit inside. If one is adhering to pandemic regulations, then that line should not have been as tightly packed as it had been. My only assertion is that they don't care about the customers but they care about themselves. This is a horrible office. When you call them on their mess, they get defensive, verbally attack you, and then try to get security to bully you. As I type this out, I'm just 6 minutes short of reaching the 3-hour wait. I called the toll free number and when I tried to complain, they don't help either. They respond by stating that they are in another state and cannot help. Who manages these people? Who checks them on their poor service? Who corrects them when they wrong? Absolutely NO ONE! Save yourself the stress and please find another office. I beg of you. My only positive experience was at the end when I got to meet Stephanie, who was at station 14. Stephanie helped us with our concerns and it took about 5 minutes in total to manage it. She was kind and pleasant to speak with about our issue. Thank goodness for her. read more

Social Security - Seating area - Public Services & Government Near Me - Silver Spring, Maryland

Just got off a call with the office. The woman was so rude and unhelpful I needed to leave a review. After waiting almost an hour on hold just to talk to a representative to make an appointment because you can't make appointments online. I finally made it through to a human. Before I could even speak the woman had an attitude, I could immediately tell she wasn't going to help me. After a horrible exchange with them explaining that there are no in person appointments for US citizens. They require me to send in my personal documents to include my driver's license via mail to the office. Which would leave me to drive my car illegally until they got it back to me. The cherry on top of the cake was when the representative hung up on me while I was asking a question. Throughout the call I kept my cool, and stayed polite regardless of the woman's tone and attitude toward my questions. Which made the exchange more aggravating. There needs to be a better system in place, they need to hire better customer service representatives. Unacceptable. read more

Long wait but friendly staff. Like the other reviewers we arrived before the office opened. There was already a long line ahead of us. It took about 30 minutes to check in and get our number. The person at the check in booth was super efficient and friendly We waited about an hour until our number was called. The wait times seem to differ depending on what you are there for. I saw some people get called up right away. And some people who were in line ahead of us still waiting. The person helping us once we got to our window was friendly and helpful. Overall pretty good service. Just be prepared for a long wait. Bring a book or something. No food or drink allowed inside. The sign also said no phones but I think they mean just voice calls not allowed. Next time I go I will make an appointment though. People with appointments were helped right away. read more

In connection with a claim, I had to drop off some documents (including birth certificate) - and they had to be the originals not even certified copies. Silver Spring SSA misplaced/lost the documents and so they wrote to say that they had not received them and that they would reject my claim unless I submitted the documents. It is then impossible to get through to anyone on the phone to follow up to see where to go next. A complete shambles! Jeez I did not expect the SSA office to work well when the central federal administration was determined to demonstrate that 'government is the problem' . Maybe they were right and even the current administration cannot make government work properly. read more

This. Place. Is. Extremely. Busy. I didn't know what this would be like before arriving so my grandma and I came around 10AM. Mistake!! If I knew the process beforehand, i would've definitely showed before opening. The wait from getting the ticket to being seen was 4 whole hours. Horrible. Why is there only 2-4 people working!? The waiting area is not accommodating. It may be difficult for those with walkers/wheelchairs because of the tight spaces. Check to see if your issue can be fulfilled online. Do not step foot in here unless absolutely becesary Update: We had to come back here unfortunately because whatever process we went through last time didn't resolve. It was 9am (opening time) and of course there was a long long outside the office already. I asked the officer if I could have my grandmother have a seat in the lobby area (or provide us with a chair) while I waited in line for the both of us because she can't stand for too long. Officer denied this request. Wow. read more

Don't waste your time with this location! Severely understaffed. You will be waiting for 3-4 hours at minimum. You've been warned.

Like other reviews have stated this place is horrible! The staff is so rude and it's very unorganized, it's like going to the MVA but slower! Waited 3 hours with my grandmother just to have a paper stamped for her Medicare. The waiting area is tiny with people standing due to a lack of chairs, when the numbers are called you can barely hear it and if you miss your number be prepared to wait in line again. I don't know who hires these people or where they get their training but they are so rude! Come on we can do better then this, it's an embarrassment to call this a government office. Honestly the only nice people there were the security guards, good luck if you have to step in this place. read more

This location is the worst. Understaffed and incredibly busy. Never processed my paperwork and didn't bother to give me a receipt. I had to go to another location to have it done. read more

They are so rude. I spoke to a representative over the phone who was very unhelpful, impatient and dismissive. She basically hung up the phone on me while I was in the middle of asking a question. If you don't like your job then don't show up or better still quit. I agree you work for the government but you still get paid. Treat people how you want to be treated and not like you hold the keys to heaven. I would select no stars if that was an option. read more

Screwed up processing a request for IRMA change claiming not received in time when the main SSA office showed they received the request but never processed for over two months and then claimed my request was too late. Office was rude and was cut off twice then referred to a "mailbox full" person. read more

Don't plan on calling. They won't answer. They won't help do anything. They won't have voicemail boxes to leave any message. Only consistency I have is being hung up on after 15-20-30 minutes waiting. read more

I never believe U.S. A government has been represented by employees who worked at silver spring SSA office .so rude, disrespected, no respect for seniors at all, they dont know how to handle there job . I went there to apply for replacement of SSA 2/ 6/2023 I still didn't received my social 3/23/2023 they told me to wait one month while others get it in 14 days when I ask why I should wait this long, she just stop giving me answer and all the job I applied for I been denied because my SSA saying duplicated. They ask me to show them actual card, and no one respond to my call when i try to call them after long hour of waiting when I find someone to talk to, they listen for 2 second and hang up on me. when I went there to ask them, they said we are done our part talk to USCIS when I called USCIS they said there is nothing wrong with your case you should talk SSA office without getting a proper answer and my SSA I am stuck without a job almost for one month and 20 days because of them. I am a new mom of five month I am suffering because of this office I am out of a job for an office that is not responsible to do the job and where can I ask compensations for all the discrimination and time and money I lost because of irresponsible team members who makes my life miserable if there is a supervisor or someone to handle my situation please help me out before I become Homeless ...................................................Those of you who give 4- or 5-star reviews please post the name if you remember you give you that service I didnt get a better employee there !!!! read more

Daughter born in June...still haven't received social security card. Multiple requests sent. People on the phone unhelpful. Pandemic has been an excuse for government agencies to be even more lazy and useless. Same goes for the DMV. read more

I visited the New Hampshire Ave office today to apply for benefits. Ms. Schmit was extremely helpful and I was able to sign up for retroactive benefits and direct deposit in 15 minutes. Thanks for a great experience. read more

The staff of this location are so rude and unrespectful, they don't answer what we are asking, they are not helpful at all

I recommend to arrive before they open. I arrived there at 9:05 and the line was already getting long. But as soon I was given a ticket # and was called 10 minutes later. I was out the building by 9:30AM. read more

so looking back on the day I had to go to the social security administration. I saw Lekiah she was very rude and seemed that she did not like her job. The office is horrible not one person would say hi or may I help you. That was a horrible experience will never go back there. read more

If I could give this place negative stars I would. These people are complete morons. 2 1/2 hrs of waiting with over a hundred other people in a small room with numbers being called maybe every ten mins. They have no idea what they are doing and they don't care. The woman I worked with literally threw my daughters birth certificate back at me and said "that don't prove yo daughter is yo daughter, ain't ya got sumthin with her name on it like some mail" she's 11 months you idiot. These people could not be more inept and the worst part is, they don't care that they are awful. If you have to go here, bring Netflix, it'll be awhile read more

Social Security - Over 100 people crammed into a small waiting area - Public Services & Government Near Me - Silver Spring, Maryland

With I could give a rating of zero. The SSA is run exactly like the MVA. You go to the window and get a number and wait and wait and wait and wait until they finally get around to calling your number. Also, they have an armed security guard sitting at a desk next to the waiting area. This guy glares at everyone with the meanest expression. BEWARE of a clerk named Mr Jackson. He is arrogant and extremely nasty with a hateful attitude. His supervisor is no better than he is. Nasty and ignorant and gives out wrong information about birth certificate requirements. read more

This is supported with OUR tax money. The service is HORRIBLE. I appealed my status and NEVER heard back. Where did they get these people ??????????????????????????? read more

Unacceptable! I went three times this year to this SS office to have my name changed on my SS card after a divorce. The first time was on May 5 2018 (I have the stamped date on my documents). They took copies of my original documents, said all was OK and I would get my new card in 2 to 3 weeks by mail. I never got it. I went there a second time on September 6 - I just wanted to inquire about the status of my request and had not brought my original green card with me. They said that they could do nothing (even though I had my original driver's license proving my ID), not even look into the computer to check the status, and that my file had probably been shredded anyway after all this time. They told me to come back another day with all the original papers again. I went back a 3rd time, on Sep 11, 2018. Again I had to wait for hours. At some point they got mixed up with the calling numbers and skipped my number along with several others - we had to go to the counter to protest - they got angry at us blaming us for "not listening". It was close to the office closing time. They decided to deal with all 4 of us at once (even though the other persons had different issues from mine). It was quite messy and they were snapping at us. They took copies of my documents again and said again that all was in order and that I would receive my new card in the mail in 2 to 3 weeks. Today is November 23, 2018 and I am still waiting for my new card. This is having several negative consequences in several areas of my personal and professional life. read more

The office can accommodate 15 staffers but only 5 people work there to process SS applications. Completely backwards considering there are 100s of people waiting everyday. Inefficient, hot and time consuming. read more