It's totally hit and miss here...I've been coming for years...I always get 3 small beed tacos and an order of poutine....If the workers care the food is good and I give it 4 stars for fast food...If they dont care they'll slap your food together and it'll be cold, and the fries will be undercooked, etc....Today my tacos were made perfect and the poutine was hot and the fries crispy. read more

Jim's Steakout - Poutine - Sandwiches Near Me - West Seneca, New York

I was told that when in the Buffalo area, I need to get a sandwich from Jim's so here I am. Not familiar with the menu, I chose their "Stinger" which is chicken tenders and cheesesteak with spicy sauce. As the only customer in the place at 7pm, I opted to take it to go and consumed it a half hour later. There's a lot of protein here but the famed spiciness was not present. A good mix of chicken and grilled steak and cheese, it's also very messy. Tasty but otherwise unremarkable. The restaurant is clean and there is plenty of seating down the side. The young lady who took my order was patient enough. [Review 1394 of 2024 - 398 in New York - 22417 overall] read more

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I did order for delivery. My Jim's Bleu 6" was a little too saucy for my liking but still delicious! There wasn't much lettuce on it either. Had an order of fries too read more

Jim's Steakout - Jims Bleu Sub 6" - Sandwiches Near Me - West Seneca, New York

A buffalo area staple. This location is always clean and never that busy. Good service. Poutine serving size seems to have changed or at least the size of the container has gotten smaller. This place isn't cheap. That's neither a pro or a con, it's just a fact. Came here with my teen and pre-teen. They are always happy with their poutine and steak fries. Since I'm trying to be more health conscious, I ordered a chicken sandwich. I was happy with it. read more

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i picked up a steak hogie. the roll was burnt . i took it back and they gave me another hoagie. When I got home, I discovered the new hoagie. The role was also burnt. read more

2nd review after a year long visit. Same poor service, waiting at the microphone for 12 minutes before they even took the order another 5 at the window to take my payment and another 10 minutes before receiving my order. Incredible that there was no one ahead of me and it still took this long. If you're stopping by for lunch - don't bother you'll use up every minute of your time. read more

I was alone on memorial day and wanted a hamburger - I ordered a cheeseburger sub - I picked it up - It was the worst sub I ever had. It seemed like it was old and remade. I have gone to the new restaurant in Orchard Park and it was great. read more

Popped in after 11 for a late night order. The boyfriend got a Turkey sub and I a stinger wrap. I excused myself to the restroom where there's was no soap! . Luckily there was a hand sanitizer dispenser on the wall...nope, also empty. Luckily we got our food to go so I could wash my hands at home. Boyfriends sub roll was barely toasted and dry even though he ordered oil. My stinger wrap was tiny and extremely disappointing. It used to be one of my favs, but now I don't know if I'd give it another shot. It's sad to see a place you used to really enjoy just go down hill. More than likely won't be back. read more

Ordered 2 large tacos. And picked them up right away. They were cold like a fridge. Not a good way to enjoy my lunch. read more

Jim's Steakout - Recipe - Sandwiches Near Me - West Seneca, New York

My children are very picky eaters. I ordered a salami sub for my youngest with cheese and pickles, nothing else. They somehow forgot one of the three ingredients, the pickles. My older daughter wanted chicken fingers with a side of BBQ sauce. Low and behold, they forgot another main item, the BBQ sauce. I ordered a sub and philly fries for myself. The philly fries are basically dried pieces of leftover steak from a previous order and a half slice of cheese. What a waste of money. How do you mess up a sub with three components... read more

Jim's Steakout - Sandwiches Near Me - West Seneca, New York

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I ordered a chicken and waffle sandwich. two large fries and a large drink. Easy right. Negative. 45 mins later I ask where my food is because why would someone kindly update me that it's going to be behind?!? I finally get it. And there is poutine inside the bag. Why? I'm not sure. The sandwich is tapped shut. But the poutine which is a sloppy mess is not. The food I'm starving and dying to eat is now covered in gravy. I do not like gravy nor the smell of said gravy. Disappointing. read more

Jim's Steakout - A mess. - Sandwiches Near Me - West Seneca, New York

Jim's steakout - a Western New York Classic. Service never seems to be great. It's a bunch of young adults playing on their phones and cooking on the grill. The food though? Exactly what I want when I am looking for a greasy, cheesy, fattening cheat meal or drunk meal. Their chicken finger subs are delicious. Their menu has subs, tacos, hoagies, French fries, poutine fries, taco in a bag, etc. Just recently they added a chicken and waffles sandwhich which I have heard is pretty good! read more

Jim's Steakout - Chicken finger sub. Perfect after drinking - Sandwiches Near Me - West Seneca, New York

Steak sub is the best. Always friendly and personable Buffalo Chicken Finger Hoagie Always a good choice! Check it out you won't regret it read more

I always wanted to try this Spot ever time I go to Buffalo. So I decided to get a Cheesesteak Hoagie and some fries , me being a Philly Native born and Raised I wanted to see if they could make a Authentic Cheesesteak. Ok let's start the plus side they use good quality steak and their frie bangin but on the bad side they don't have good Italian Rolls like we have in Philadelphia therefore my Cheesesteak was Mad soggy so I couldn't post a picture off it. I will give them another try just to try their Buffalo chicken finger hoagie read more

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If you live in WNY, you likely already know of Jim's. If not, you may be living under a rock,- or you are at the very least living a deprived life. A lot of places will say they have moth watering subs.- Jim's actually does! Get a steak hoagie supreme. You will feel like you are in heaven. And the offer a discount for vets too boot. read more

Jim's Steakout - A Jim's Steak Hoagie Deluxe, with fries and a drink! - Sandwiches Near Me - West Seneca, New York

We came on Ash Wednesday for the new "buffalo fish wings" and they were good and creative! However, I didn't really care for how they looked. The advertisement photo vs. what we got was really different. The fish was also drenched in sauce. However! If you told me this was fish, I would be fooled. They tasted like boneless wings. A good twist on fish. Overall, I would rate the food itself a solid 3. read more

Jim's Steakout - Sandwiches Near Me - West Seneca, New York

I order food from this particular location fairly regularly as its the closest jims to my house. The food is good, exactly what I would expect so no complaints there. However there are two reasons for the average rating: 1. Wait time is riduculous for this type of food. No matter what app I order from, the driver has to wait there for an extended period of time (by the time they get there there has been plenty of time to complete the order) this isn't every single time but is frequent and a few times the driver has left because it took so long and my order had to wait even longer for another driver to pick it up. Other Jims locations I have not experienced this. 2. My order is frequently missing items or screwed up in some way. (I.e. requested condiments or toppings that are missing, beverage paid for is missing, side is missing) Luckily the app I order from will refund the missing items but this location should step up their delivery/pick-up game a little bit because I can't tell you how disappointing it is to wait 45 min to an hour longer than your quoted delivery only to have one or more things you ordered missing. read more

On first look it appears to be a typical sub shop but the menu is very extensive. Lots of choices and they all look good! Yes there are pictures! The young lady that took our order at the counter answered our questions and offered us tastes. Prices are good, 12.00 for a sub fries and drink. They delivered our food to our table promptly and everything was delicious. I got steak with fried onions and mushrooms and was able to get a small one as they had three different sizes to choose from. The negatives- the restaurant needs work, painting and cleaning. Didn't love the atmosphere. Maybe takeout is the way to go. read more

Jim's Steakout - So good it is half gone - Sandwiches Near Me - West Seneca, New York

I never leave bad reviews but when I pay for a full portion I expect a full portion. This is, at best, half of what should be in this container. Having ordered this a thousand times and then getting this?! After paying extra for delivery and tipping $10?! Btw I order 2 orders of taco fries and both looked like this. read more

Jim's Steakout - Is this a joke? Half of the amount of food than always before. - Sandwiches Near Me - West Seneca, New York

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RI.DIC.U.LOUS. This restaurant is slow af. Placed my order of two burritos and a steak hoagie meal at the drive-thru. Took fifteen minutes to get to the window and pay and another fifteen minutes to get my order. Thirty minutes waiting in the drive-thru. I was finally given my order and when I got home, literally only five minutes later, the food was cold. I had to reheat everything. It's disappointing because the food is really good. read more

Experiences here have been getting worse and worse, mainly because of the staff. The first time I called to put an order in last week, I was put on hold for more than 10 minutes. After I hung up and called back again, I was put on hold for more than 7 minutes before I hung up. This was a Sunday evening, around 8:30 PM, there was no way it was busy. I had to drive to put my order instead. There were 6 customers inside - 4 already seated and eating, and 2 waiting for their orders. Two cars in the drive thru. I had 4 EMPLOYEES not help me for almost 5 minutes. 3 of them were making food, but, it was just a sub and what looked like a taco. A little acknowledgment, maybe a "sorry for the wait, it'll just be a minute." The other employee came in from outside staring at his phone, looked up at me, and proceeded to walk right past me. Finally, after 5 minutes of the employees deciding they couldn't ignore me further, the manager (I'm presuming) came to the register and asked what the name on the order was that I was picking up. When I informed him I was trying to PLACE an order, I had such a "you're imposing on me a lot" reaction given to me in return. The female employee who made my food called my number after 15 minutes and tossed my food on the counter, turned around, and walked away without a "thanks" or "have a nice day." Very little care in what she was doing, she also looked depressed as hell. It was just weird. You have to teach your employees how to interact with customers better. The food is good, but the service kind of sucks. I've also been hearing from friends who frequent this location that some of the bread being used on subs has mold on it. Might be a good idea to clean house and get some employees in who know what they're doing. read more

I'm a consistent fan of this this greasy sub shop and never got a bad meal from them yet. My go-to sub is a Frenchy ,no onions , the size of my sub depends on my hunger level. I'm still trying to figure out what's in their secret sauce , someone told me it's hot pepper juice but I'm not so sure! If someone from outside of buffalo needs a suggestion on where to go for a bite to eat after a night of partying, I wouldn't hesitate to send them here! read more

When I lived in New York City, it became a tradition for me to eat at Jim's Steak-Out whenever I traveled to WNY to visit relatives. I had been a fan of Jim's since before I moved there and it was one of the major staples of Western NY cuisine that I missed the most while I was away. As much as I loved living in New York City, you simply can't get authentic Buffalo fare down there. Since I've returned to the area, I've eaten here a handful of times, and I haven't yet tired of it. I've never had a particularly bad experience here. The worst incident I can recall occurred in 2012, and it was resolved with a high degree of professionalism. I arrived home with my take-out, only to notice some major discrepancies with my order, such as mayo being put on the sandwich when I had specified otherwise (normally, I check my food before leaving a restaurant, but I simply hadn't that day). I called the restaurant and explained the issue to the manager. I also mentioned that I lived about 20 minutes away. He offered to have a new sub made for me AND to reimburse me for the cost of the order due to the inconvenience of having to travel back to the restaurant. Please remember that this was seven years ago - I'm not sure if this is their current or standard policy (I believe the distance of my home from the restaurant factored into how the problem was addressed), and I'm also not encouraging anyone to have these expectations or to try abusing the company's generosity in any way. However, it's worth noting that I was very happy with how the situation was handled. Since then, I've never had an unpleasant experience. My order has always been prepared accurately and with consistent quality and portions. I've read several other reviews noting major issues with the outcomes of food orders, and by praising the venue, I'm not trying to discount anyone's legitimately unsatisfactory experience. However, I can only speak for myself, and I'm always happy with my food. Usually, I order a chicken finger sub. I also really enjoy the fries here. Generally speaking, the employees have been polite, patient, and helpful toward me. read more

First off I try to give everyone grace right now because I know most places are short staffed and the employees are at least a bit stressed out most days but at the same time when I spend my hard earned money I want my food to be as I ordered it. I drive Doordash so I know most days this location is pretty crazy but I decided to order food for delivery from here today anyways. I placed a decent size order this evening of 4 subs, chicken fingers, and mozzarella sticks. My order of chicken fingers was literally thrown together which part of it could've happened in the delivery process so I can't blame that all on them but the chicken fingers and french fries were not separated as they usually are, they were lacking badly in sauce, and I paid for an extra blue cheese but still only received one blue cheese, My daughters steak sub was also lacking greatly in steak, it's like the last quarter of the sub just didn't get any steak at all which was disappointing. Again I get it But it also gets disappointing when you keep ordering from different businesses and keep having bad experiences with bad food, missing items, etc...it makes you not want to keep spending your money. ‍ read more

Jim's Steakout - chicken wings and french fries in a styrofoam container - Sandwiches Near Me - West Seneca, New York

The bad: VERY inconsistent. Sometimes the service is fast, other times not so much. I cringe when I see even one car in the drive thru. Trust me, just go inside for faster service. I've had food ETAs be anywhere from 5 to 30 minutes during peak eating hours. Packaging can be an adventure. Sometimes you get a nice clean sub to unroll. Other times you would think you just picked up your sub from the lake bed. The food isn't consistent either. Sometimes the steak can be over-tough, even un-chewable. I ordered Philly cheese fries last week (which were incredible). Went back for seconds this week and I dont think I even got a handful of fries + it came with a ton of grease. I'm also not thrilled with the price. A steak hoagie + specialty fries comes out to over $16. Pretty expensive. The good Simply put, they have an extremely good steak hoagie when they bring their A game. I also like the different options - philly sytle, stuffed pepper, diovlo. They also have an incredible and underrated chicken finger sub. This alone keeps me coming back. read more

I hoped I'd be able to come back with a more positive review. Sadly, it was worse this time. We dined in this visit. We both had the turkey club sub. This WAS my favorite place to get a turkey club from. Not anymore. The service was okay, but I didn't appreciate watching one certain employee who was putting my sub together grab a headset and put it on her head with gloves on and then not change them. Gross. The quality is wayyyy down. The turkey used to be thin sliced and yummy, this time it was thick cut with brown lines and weird clear gelatin streaks throughout. The bacon that was once crispy tasted like cheap microwave bacon. Extremely disappointed. I guess that's what happens when you have a Buffalo staple that is popular and has a loyal fan base. They start cutting where it counts :/ Jim's has always been pricy but definitely used to be worth it every now and again. Now it's just way overpriced for what you get. With the endless choices for subs in Buffalo, I can't see myself returning to Jim's. read more

On Friday evening, 1/6/23, my son and I made the mistake of stopping at Jim's SteakOut. I ordered a Jefferson sub. We poured our drinks (the Dr Pepper nozzle was spewing toward the front shooting product over my hand) and went to find a table. We finally cleaned the debris off a table and sat down. My son went to the counter to pick up the food. I was surprised to see that the subs were already cut in half. My saUb was wrapped while in the open condition and the sauce all over the paper. They even forgot the sausage. I commented to my son about a loud argument going on with f bombs dropping. I got up and closed the kitchen door commenting on the LOUD noise. Soon, we could hear the staff trying to drown out the background music with their loud "singing". As we were leaving, I thanked th order taker for ruining a quiet dining experience. I will not go to that restaurant again, and I urge others to avoid it too. read more

Not sure why there are several so-so reviews: every time I have been here the food and service have been fine. Of course, I haven't been here enough times to cycle through the menu and have stuck with the "famous hoagie," the steak version minus the fried onions. The sauce and cheese hit the spot and make a nice steak sandwich. Is it the same as the best ones from Phildaelphia? No, but I don't look for good wings in Philadelphia, either. For a decent local cheesesteak, this is the place. The fries are nothing special but are all right, the basic frozen ones fried until crispy - not a bad thing. Being a local chain - or mini-chain - this is a place you can find around the area. I plan to keep coming back for good alternatives to wings and pizza, and maybe I'll even try a different sandwich. read more

I would never order from this Jim's eveeerrrrrr again my food was horrible I order a bacon chicken wrap w/ extra bacon the bacon was soooo hard the tomatoes was soggy I brought the food literally from drive thru into the store and the one girl idk if she's the manager but she was very rude and the employees they are always on the phone. They do not change they gloves. I seen one of the employees put they hair back in a bun with gloves on and continue to making orders I will be contacting corporate about this location read more

Less than warm food! I was told 15 minutes and waited 30 minutes after getting there on time. (15 minutes) There 2 employees from what I seen and appeared to be overwhelmed. The was one who had bright red hair who seemed to be filling orders while the other cooked the food. It almost seemed as they didn't want to make eye contact. I had to call the phone to get the attention of the BRIGHT red haired girl. She had a attitude with me but Im guessing it was because she was overworked. After investing a hour in the "adventure" I got home to a sub with this puke colored sauce on my sub! My dog wont even lick it. If I could have given a zero I would have. Close this dump! read more

We ordered 10 subs to feed a bunch of people at work. It's late- about an hour and half before they close. The man on phone has kind of an attitude. Not sure if its because they are closing soon? Anyways. We get the subs and they are the biggest sloppiest mess I've ever seen. They were literally just thrown in the bag with no care whatsoever. Probably could have used 2 bags for an order this big. Subs on the bottom were completely smushed. Some subs the order was incorrect. Some of them weren't even shut ?? They weren't cut in half either. It was hard to eat they were so sloppy. 3 guys at work had upset stomachs later in the night. We spent alot of money here and would not order again. They didnt care in the least about making these subs nice and edible. It almost looked deliberate. How can someone wrap them and put them in the bag this way and think it's ok? After reading other reviews, seems there are alot of sloppy orders here. Go elsewhere ! read more

My opinion. Food sucks. Big Time. EVERYTHING is fried. Cold subs are perhaps whispers in the air. I remember Jim's from a long time ago. Elmwood and Allen. I've had a very busy week and my daughter suggested Jim's. She loves the original and also the location in West Seneca. I'm game. Looked at the menu - ONLINE- I have my WIFI back for now, and nothing appealed to me. Everything is fried. Sauteed. Whatever. No cold subs. My kid tells me they have poutine. Cool. She's never been to Quebec. How would she know what real poutine is? Fried veggie sub. -BLECH!!!. Poutine? Fries and gravy? Best part- fried dough. Good for some. Not for me. read more

I haven't stopped in for a long time, because I no longer live in the area. Today I was in the neighborhood and hadn't eaten lunch yet so we stopped in! ordering is pretty straight forward through the drive through, however it's a little bit of a wait. I ordered a two steaks both were soggy, but I didn't mine that because that is how I remembered them! What really fizzed me up is the lack of meat, no cheese or ingredients for that matter! The sub says 8" but is more like a 6.5" and the rolls are skinny! For $24 for two 8" and a big fry, the value is lacking along with the ingredients! read more

I was put on hold for about 10 minutes and ended up giving up. I tried calling back FOUR TIMES and it was either a busy signal or was just put on hold for another 10 minutes. This happened another time two or three weeks ago as well. The food is good, but what's going on with this location? read more

I used to love Jim Steakout when I was in college. I came back into town and convinced my entire family to try it. The worst $90 ever spent. I don't know what they changed but there was no sauce on the sandwiches and the meat was dry and bland. Even the kids were was unimpressed. Disappointing! read more

When you work overnights in a small town, options are slim and what you have available usually isn't the greatest. Luckily, Jim's Steakout is a safe bet for delicious food. The service typically isn't the best. If you like food a certain way other than the normal, I'd recommend double-checking your order for accuracy as the kids working in the back tend to make food on autopilot without looking at the ticket. But when your food is made accurately, you'll walk away happy. It's certainly not the place for you if you're calorie conscious but if you want some greasy steak subs or (my personal favorite) some chicken tacos slathered in wing sauce, Jim's Steakout is the place to go. read more

Stopped in today because I've been searching for a real Philly cheese steak... It's hard to find a really Philly... Outside of Philly... And my hunt continues.. Ordered the 8" on white combo... Very disappointed it came on a roasted roll.. With no cheese wiz the flavor was ok. The fries were decent.. Not gonna lie..I had high hopes.. Back to the hunt! read more

We were in the area for a wedding and drove by this place and decided to give it a try since we seem to have a hard time finding good cheesesteaks where we live. I lived on the east coast for a number of years so I know what a good cheesesteak is supposed to taste like. Jims came the closest to any place I've been in the Midwest but it still wasn't quite there yet. I ordered the frenchy and my boyfriend got the chicken philly. I liked the finely chopped meat and the nice greasiness of the sandwich but I felt that it needed green pepper and all the veggies should have been more finely chopped. The Jims sauce however was great and was kind of spicy and vinegary at the same time. I also liked how crispy the fries were and that they give you packets of vinegar to go with them. I tried some of my boyfriends chicken philly and it was delicious. I like how the bread is crispy on the outside and soft in the inside. You do have to wait a little bit for the food but as long as your expecting this I don't see it as a problem. We will definitely be coming back here to try some other things next time we are in the area. read more

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Worst veggie burrito ever! Cold shell, cold shredded cheddar, lettuce and tomato. Lame! Should have gone further to the mighty taco.

I used to love Jim's, specifically their chicken finger and steak subs. It seems that over the years, their service and quality has gone downhill. In the past, I have asked for no onions on my chicken finger sub only to get home and find it covered in onions! One time, I mentioned this during ordering and they apologized but then still put onions on my sub! I stopped going for awhile after this. When I decided to try it again, I figured I'd take my chances on a chicken finger sub. This time, no onions! BUT, it was completely covered in buffalo sauce! The bread was soaked and to me, it was inedible. I was very disappointed. Again, I took some time off from this place. Recently, I was craving a steak sub so I gave them a third chance. I asked for no Jim's sauce (I just don't care for it) and it even came up on my receipt. Of course, I get home and it's covered in Jim's sauce. I'm just done giving this place chances. Even when they're not busy, they still mess up your order. I've wasted too much money and time here. I refuse to return. There are plenty of other sub shops that can do better. read more

Jim's Steakout - Soggy chicken finger sub - Sandwiches Near Me - West Seneca, New York