Great place to take your car for repairs! Process was so seamless and quick! Car was all completed within a week of them having it & it looks amazing. Ash was communicative the entire time and updated me so I wasn't in the dark. All in all a great experience! (A situation I hope doesn't happen again, but at least I have a shop I can trust if it does). read more

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This place 100! People were nice and service was great. They had my car a little longer but no problems. This was a place my insurance suggested and I'm all for it. Easy process read more

Great customer service! Paint match is perfect match. Quick and responsive to emails and phone calls. Great job! read more

My parents have taken their cars to Jim's for decades. My father is a car collector (both late model and classic). Growing up, he had a different vehicle for each day of the week but chose a 1964 Chevy truck as his daily driver. He took any repair or bodywork to Jim's exclusively (including my mother's cars). My mother has continued to take her vehicles to Jim's for repair. So when I recently needed work, I decided to "keep it in the family" and go to Jim's for an estimate. The receptionist was a bit cold both on the phone and in person but was professional (I am not much of a talker myself, so it is not odd to me, but I have spoken to more warm personalities in the business). Upon arrival, I awaited the Estimator and heard my voice promptly. The office is quiet, with lovely furnishings throughout. Ed Dizon eventually greeted me. We exchanged pleasantries (with smiles) and then went out to my vehicle to assess the damage. I was highly impressed when Ed found the damage without my pointing it out. I knew I was dealing with a true professional. Ed entered my vehicle and started it to retrieve the mileage, production date, condition, etc. Next, he exited the car and explained the plan for repair thoroughly and in detail (which I greatly appreciated). Ed then went into the office to prepare the estimate. A short while later, he emerged with a conclusive breakdown and explained everything in the evaluation. Ed appeared kind, professional, knowledgeable, and friendly. Combined with my parents' experience, referral, and patronage, I knew this was the place I was to have my vehicle fixed until I returned home. You see, I have a dashcam, and I download the footage and save it after every drive. As I was going through the files, I heard Ed say something. Keep in mind that I was outside while he was in my vehicle with the windows up. I first heard his words via the Bluetooth speakers on my PC. I listened again with headphones, then my AirPods, believing I had to have heard what was said incorrectly. I listened to the same thing each time. Not wanting to be wrong, I sent the file to various family members and friends for their take. Mind you; I did not mention what I thought I heard as I did not want to influence them in any way. I was genuinely hoping to be wrong. But, nope, all five reiterated the same thing I thought I heard verbatim. I am talking about not even a one-word difference; it was the precise phrase from everyone. I will not write what Ed spoke (if Yelp allowed audio, I might share it - I still may on another platform). However, I do know what he said and that it was hurtful. I was here praising someone I believed to be a gentleman when my dashcam recorded how Ed truly felt. I am glad I got to hear his thoughts before giving Jim my business. However, what was said was rude, unprofessional, and unnecessary. I am still trying to figure out what prompted Ed to blurt out such a thing. But I am fortunate he was unaware of my dashcam so that his true feelings and who he is were made known. After patronizing Jim's since the '80s, my family and I will take our business elsewhere. I do not know if Jim or James runs the shop these days, but they would be wise not to hire employees like Ed Dizon. If anything, I wish they could hear and know what he said (completely unprovoked), but I know that may never happen, so this will have to be a warning to others. Ed just lost your company business from a family that would have remained loyal for the rest of our lives. My how times truly have changed. read more

Just want to thank Brian and Jim's auto body on the great work they have done for my car. I was unfortunately in an accident where my front and rear bumpers had been damaged. Brian was very thorough and was able to find just about all the underlying damage to the car and had it restored back to its original state. Brian was very helpful and gave me step by step processes in where my car was during the repairs. He was also able to address a few of my customizations on the car and everything is exactly like it was before the accident. Thank you again for getting my car back to its original state and especially wanted to thank Brian for his great customer service and work. read more

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My mother had her car repaired here and was blown away by the thoughtful and detailed work they did. Sergio offered all the information she needed and is happy that her car looks brand new again! She is super grateful and thankful for their work. read more

Took my 2021 Ram truck for body damage and Brian that works there was great to work with, he kept me up to date on progress and even informed of extra damage that I didnt see. It was all fixed and painted my pearl color which is hard to paint in a timely manner.Given back to me detailed and like new again. I'm very satisfied and if I ever need repair work done again I would bring it to them. Highly recommend. Thx to all at Jim's Auto Body. read more

Jim's Auto Body - Body Shops Near Me - Antioch, California

First I'd like to state I am writing this review on my own free will. No one "paid" or pressured me to write this. I was in an accident in my 328i and would like to share my repair experience. My experience with this body shop has been nothing short of EXCEPTIONAL! I worked with Rick R. and he has been truly amazing keeping me in the loop every step of the way and explaining things in a way that makes sense to a 28yr old female. Rick called and emailed me with updates, sought my approval before making any changes, sent photos of damage/repair, and most importantly made me feel like I was in "good hands". Rick has a great heart and outstanding customer service, coming from a service oriented profession myself; I can appreciate his empathy, communication, and sense of urgency. I would definitely recommend Jim's Auto Body for your repair needs. They are amazing!! read more

Jim's Auto Body - Body Shops Near Me - Antioch, California

Very friendly, good with communication and did a great job. Helped deal with the insurance as well.

If I could give Jim's Auto Body a negative number rating I would! I have never had such a horrid experience in my life! While it was in their shop to be repaired, they broke multiple clips on various places on my car and never told me. They left overspray on the side of they car that they didn't even work on, they broke part of my headlamp and never told me. They lost a foam bumper (1 of 2 pieces) under the hood (never told me) and when they should have only replaced the 1 missing bumper they took the 1 bumper and replaced it with the cheap part they bought (claiming they had to buy 2-not true if they would have bought the correct piece). When they replaced the missing bumper they installed it in the wrong place! You could totally tell they were not the correct parts as they didn't even fit correctly! When they took the overspray off from inside my drivers door they erased part of the info from the original manufacturers sticker from Ford! They did a bad job painting and my car had to have the paint job fixed. The back bumper had to be totally repainted. There were bubbles, dust spots that had to be fixed, and a chip in the paint that they wouldn't fix as they said I did it. I was on vacation for 10 days & never drove the car & it appeared after I got my car back the 2nd time. My car went back & forth to their shop for 4 months! The guy who worked the claim & the manager actually YELLED at me in front of the shop one day! I was dumbfounded!! What I have written isn't even all of the stress I went thru! Thank goodness the insurance company finally took care of me in the end (kind of). DO NOT EVER USE THIS SHOP! I have never been so sorry in my life! I read the review before I chose a body shop. I thought they would be great based on their reviews. I was so WRONG! read more

I was overwhelmed with trying to find the right place to repair my truck. I came to this location and was greeted by Brian right away. Brian was really friendly and knowledgeable about what needs to be done. I felt comfortable leaving my 80k truck in his hands. In short Brian went above and beyond from any of my expectations. Thank you Brian and Jim's! read more

recently had my car repaired at Jim's. They did a great job, communicated efficiently and was pleasantly surprised to find that they had washed my car inside and out before I picked it up!!! Very nice touch! Highly recommend! read more

I have nothing good or decent at all about this place, about my service or the fact that I am "ass out" of almost an EXTRA $500 because this repair took more than a month due to vendor and part issues! The kicker for me was the fact that instead of the shop assisting in coverage of my rental ( their vendor was the reason things took so long, my insurance covered 30 days, this repair was over 30 days), the manger made me feel as if this was my fault! I just hope the next time Jim's screws someone they have the decency to kiss them first! Even my adjuster tried to mediate things between Jim's and I and was unsuccessful. They were also very rude to them as well! At least I was able to get their help filing a complaint with Allstate about my treatment. Never Again! I only added one star because I can't post without a star! read more

The entire staff at Jim's Auto Body totally puts their best foot forward to reassure the customer and explain processes. I am a repeat customer and being a AAA policy holder I deal with Sergio and he always has a smile and something nice to say!! Everyone there especially Misty always has a smile and warm greeting because you only get 1 chance to make a first impression!!! They do impeccable work and I have never walked away disappointed!! The office is full of team players and that means the job gets done right!! to the entire staff at Jim's!!! read more

I want to thank the owner, brian, and the technicians sincerely and personally. They got my truck back in order, and back the road. After a tragic incident, they reassured me my truck would be taken care of, and rest assured, it was. Brian is a huge asset to this company, very concise and articulate, in regards to transparency and the repairs needed . The craftsmanship that Jim's auto body takes, is next level. Thank you Jim's for the pleasure. I (and my truck) were well taken care of. read more

They did an amazing job. Made it look like the accident didnt happen. Highly recommened! Very professional too. Thanks ladies and gentlemen! read more

Jim's Auto Body - Body Shops Near Me - Antioch, California

I took my car in for front end damage from someone backing into it and of course no note was left for me. I met with Sergio and he reviewed the damage and told me it would be no problem fixing it. He explained everything to me and addressed all of my concerns. When I picked my car up OMG it looked brand new. Sergio made sure everything was done 100% he was very nice and courteous from day one. I really appreciate him putting me at ease and how kind he was. He did an outstanding job on making sure EVERYTHING was taken care of. Sergio Rocks!!!!! Thank you Sergio!! DD read more

So professional! My car looks brand new! They even fixed the carpet that was coming up on the front passenger side of my car! That was going above and beyond! They for sure have a customer for life and I will recommend them to anyone who is looking for auto body repair! read more

Hate to say I keep coming coming back for vandalism on my vehicle, but when I do Sergio always assist me with the best customer service anyone can ask for. Hopefully I don't have to comeback lol but if I do I know I will be in good hands going to this place. Thank you Sergio!!!! From the guy with the mustang! read more

I had a minor car accident and my insurance company told me to go to Jim's to get my car checked out. I walked in and was greeted warmly by the receptionist. After letting them know why I was there, I was asked to wait. No coffee, no water offered. An adjuster came up to me after waiting 10 minutes, and asked me to take him to my car. We walked out to my car and he asked me what happened. As I talked, he wrote. Then his attitude became different. As he tried to explain the procedure, his tone was short. Since I was in no mood for anyones 'tude' that day, I had to become 'Tude Girl' and had to act like I was Paris Hilton! It was only then that he changed his demeanor and became apologetic. I just turned and walked back into the office to wait for him to finish his report. When he came back in to give my my copies, he was politeness personified. Not a way to get business from a potential customer! read more

They did a great job on my car and I met all my expectations thank you for the great job I really appreciate your help Brian gave me thank your much read more

I must say that Jim's auto body -- in my opinion-- is one of the best in our area. They've always have done excellent work. Two thumbs up for them. read more

Excellent customer service from Brian at Jim's Auto body. He was willing to take the time and help a lady in the community who was a victim of a hit and run. Provided her an estimate and recommendations if she were not to get the car repaired. Very helpful! I'm unsure of the prices, however. read more

Tim from the shop was very kind to work worth and made sure my vehicle looked 100%. They were a suggestion through my insurance and a good one at that. My car looked fresh out the lot when competed, will return to this shop for future repairs read more

The customer service with this place is great. They treat you like family. We took our tahoe in to get a dent fixed and bumper replaced and painted. Couldn't of been any easier. I had three workers helping me Brian, Sergio & Misty. The perfect team they walked me through the process and gave me a ride back to my work. Needless to say my tahoe came out perfect no issues at all they even washed it for me I'm a fan and now a loyal customer. I'll be sure to spread the word of the friendly service I got from here. Thank you Jims auto body read more

Jim's Auto Body - Before pictures of the dent - Body Shops Near Me - Antioch, California

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Beautiful work! Best prep work I have ever seen. I'm very happy.

Several months ago we were selling a very low mileage Lexus and had an accident, other guy's fault, but we both had Mercury Insurance. My first mistake was taking my car to the body shop that Mercury recommended, Jim's. Estimate was over $10,000 and they were very nice and told me all about the big machine that was going to straighten out my frame. Long story short, they didn't use the big machine and never straightened the frame, and the gaps between the fender and bumper were uneven. Manager came out and tried to tell me all Lexus are like that, BS. Eventually Mercury agreed for me to take my car to another shop who disassembled and found all sorts of shortcuts Jim's took, like drilling out holes on new hood so it would fit. New shop showed me the before and after printouts from the frame straightening machine. Very disappointed in the sham repair job done by Jim's. And the manager there is a real piece of work. read more

The entire staff was incredible. All the work was done in a timely manner and my car looks better than ever. I highly recommend this shop to anybody needing work. read more

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The staff, especially John Pamela, will go out of their way to provide complete and prompt information to you and your insurer on your vehicle. read more

Brian was extremely helpful. He communicated about everything regarding my car and it's problem. I felt that he was very honest which made me feel comfortable to leave my car at Jim's Auto Body Shop. I felt that I and my car were taken great care of. I highly recommend this place and ask for Brian! read more

Jim's auto body was truly outstanding. The staff is so accommodating and nice. From the time I got the estimate to the time the work was done was exactly one week. They dropped me off to get my rental car and I was able to leave the rental car with them and be on my way. I highly recommend this place if your baby needs a make over. Thanks again everyone!!! read more

My pregnant fiances car got hit so her insurance reccomended bringing it to jims auto body they had to replace the side doors and change the wheel bearing due to the accident when she got the car back she heard a loud screeching sound coming from the front right tire that was never there before wich was the side of the wheel bearing they replaced they told her to bring it back so she did and they let their mechanic drive it and the mechanic said it was coming from the back tires, so the employee (his name is "Ed") and my fiance drove the car and "Ed" also told my fiance that it was coming from the back tire and it had nothing to do with what they had fixed on the car, also that he had to hurry and leave because he had a Dr.s appointment, well obviously the sound was coming from the front tire so I told her to reach back out to insurance and tell them the issue, they told us to bring it to the dealership to get it diagnosed again, once we did that the dealer ship gave us the diagnosis wich was in their. words " excessive play in the right front wheel bearing, causing hub and rotor to hit against backing plate causing wear on rotor ". We had the car back from them driving the car like this for 3 weeks my pregnant fiance and 3 daughters drove around in this unsafe vehicle after she brought it back to them and told them that they had messed something up and all they did was say it was not their fault! highly upset and looking to bring forth legal action. I would like for the ceo to reach out to me with some type of compensation for improper installation and risking my family's life and having to go through this nightmare after she told them their was an issue and they denied it, what if it would've caused an accident this is rediculous! read more

Jim's is an awesome auto body shop does great work and the customer service is outstanding don't wanna go back but if I happen to crash I'm dealing with Jim's hands down read more

Accident was June of 2016... still having issues with the claim (per phone call moments ago) since their statements do not match their actions. Battery terminals do not just corrode off in straight, clipped-off like lines, or do they and I am less savvy than hoped for? I don't know. I do know that when your vehicle is just a 'truck' not a new BMW it takes a full month to re-place a quarter panel and bend a frame. (bout, 20 hrs work the est. said?) It was nice of the rep to at least tell me when I called that I would be put off to the next day, and the next, and the next. "Hey, yeah I've got to talk to the mechanic and that's after lunch which is in an hour and I'll be out for an hour so I may not get to talk to him today...etc" was a typical mid morning conversation. Nice to know when they're 'just not that into you.' Hey, I figured they'd want my vehicle off the lot faster since it wasn't a Mercedes. Boy was I wrong! There is a love and want to hold on to the less flashy for reasons beyond my comprehension. Made more frustrating because I could not get a rental and had no other transportation. (but what do they care? they didn't lose their jobs) Though my truck was there for over a month and they repeatedly has issues with my battery, it was clearly I who waited until they returned it and snapped the terminals off myself. Bare handed no less. The purpose was so I could call my insurance back again, get another diagnostic, and pay more money on the claim as I so love to do. This after 3 bills were sent to my ins. agent with 'flaws' on them and overcharges... but I'm sure they sleep at night just fine. read more

Had to take my car back 4 times. Needed to go back a 5th, but I'm done. I'd rather have a jacked up rear wiper than deal with them again. Very upsetting. No apologies, they even tried to make me pay when the water damage was from them leaving my son roof cracked in the rain. It's been awhile had to calm down to write a rational review, but I'm still really upset with how many times we had to go back and have them do it right. read more

I'm a writing this review to caution others from trusting this facility. I called for a client, she was having an issue with the quality of the results of this shop's work. She noticed the paint did not match the entire car, she was told that the insurance company will not pay for the paint to be matched. I spoke to Mark, ?service writer? and explained the situation. He was very rude and dismissive. I was trying to smooth things over between him and the customer, instead he brings up some personal issue that has nothing to do with the claim. I ask if there's a reason why he's being dismissive, no response, then I ask when the vehicle will be complete. Mark replies: "It'll be done when its done. I'm not giving you a set time." It was clear there were no results to be gained from this call. Customers are not welcome here, neither are insurance claims that are amicably being resolved. This shop is not willing to communicate in a mature and calm manner. Please refrain from bringing your vehicle here. read more

My 2011 Honda Accord had cosmetic damage to the front bumper. Someone had backed into it and the trailer hitch put a pretty good indent on the bumper. CSAA had Jim's as one of their preferred shops. I dropped it off on Monday afternoon, the friendly receptionist called Hertz to pick me up and by Thursday early afternoon, they called me to tell me my car was ready. I was thrilled to have it a day earlier than they estimated and I didn't even have to drop off my car rental, they'd arrange the pick up. Everyone was friendly and courteous and it was little inconvenience to me. My car was washed and clean and the bumper looks flawless. I highly recommend them. read more

Jim's did a great job on my car. My car looked like new and even better than before the accident. They even cleaned and detailed it for me. They were also good about giving me updates every few days! This is a good company and will recommend them to anyone! read more

I can say everything is one word, AWESOME! From the time I booked my appointment until I picked it up, nothing but excellence! Very good communication and the finished results were perfect! read more

I had a difficult time with my car in a bad accident jim's auto body is and was amazing these guys really know there stuff not to mentioned how kind and patient they are if its broke let Jim fix it read more