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Jimmy John's

2.7 (11 reviews)
InexpensiveFast Food, Sandwiches, Delis
Closed • 10:30 am - 9:00 pm

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Not Extra pickles and only ONCE slice of eat meat
Nicole L.

Here we go, another complaint about them not honoring their own coupons lol. I had a coupon for a FREE "little John sandwich" as long as I used the coupon on the app. My husband and I have never had JJ before but WE LOVVVVE SUBS, so we were excited to try it out. We downloaded the app, they got all our informations, like phone numbers, location, email, blah blah blah all the things to try to sell us more food. Hey, our souls are totally worth a free sandwich so whatever ‍. We order thru the app, no problems at all. My husband is an EMT and works weird hours so he wanted his two sandwiches to be his lunches to take to work for tonight and tomorrow. Since we eat subs a lot, he knew that the sauces/condiments don't hold the sandwich well over a day. It makes them soggy. So for tonight's sandwich, he ordered light mayo and mayo on the side and no mustard but mustard on the side. He did this so when he ate it tonight it wouldn't be soggy and he could add the packets. This was within the scope of the app- the app allowed him to do all that. For tomorrow's sandwich he ordered no mayo and no mustard on the sandwich but ordered mayo and mustard on the side. Again, we do this a lot and ppl mess it up a lot- which is no big deal, not the end of the world. We never expect perfection. I go to pick up my husbands to sandwiches. There were two men working. One with shoulder length black hair and the other with no hair(probably mod). I told them my pick up orders. They gave them to me. Although we asked for extra pickles, I knew it wouldn't be enough for my husband so I asked for more. The black hair guy said "no problem" and kindly wrapped some up for me. Then I looked in the bag for tomorrow and there were no mayo or mustard packets. The sandwich for tonight had one mayo and one mustard packet. Okay, no problem, I just asked for more. The black-Haird kid said "no problem" and went to get me the rest of my order. The bald guy stopped him and said "the owner doesn't want us giving out any more packets" ....uhmmmm what? Lol. I said "oh, I thought I ordered them" and then went to look at the receipt bc I've made mistakes before. he said "if you would have gotten them on your sandwich I could have done it but I can't give out extra packets." ....okay but if this is a cost thing then what's the difference? I got 0 on the sandwich but some on the side? Also, one sandwich you gave me the packets when I said packets on the side and the other said the exact same thing but you didn't? What's the difference between sandwich one and two? Look, I'm a nice lady and I'm not about to argue over some spicy mustard. I mean, I got a free sandwich, I can pay for some mustard. I said "okay, I'll just buy the extra sauce then" He said: "You can't" Bro, why are you trying to hold my mayo hostage?! I'll pay the price dude, whatever you want is yours! He could totally tell I was taken back. "No, like I'll pay money for them, how much are they?" He replied, "yah, there's no way in the system I can charge you for them." THIS IS GETTING WEIRDER AND WEIRDER. Like, do I need a secret clearance letter? Is there a password? sauce = not on sandwich Sauce= on side instead On side sauce Sauce = money Money= my pocket "Nope, you can't have it and you can't buy it." BRO BUT IT WAS ON MY ORDER AND ITS NOT IN MY BAG. Now I want to pay for it and you're still telling me no? I very very kind and calmly said, "okay, I want one mayo packet and one mustard packet- how do I do that?" I think this logic broke my poor friend, he said "fine just give it to her but if the owner comes in..." I said "he should have my number. My names Nicole, tell him to call me" Jk I didn't say that but that would have been funny. Turns out, we got one slice of salami one slice of capicola and even tho the guy said "if you would have gotten it on the sand which, I would have given to you you" I did NOT get light on the sand which I did get it and DID NOT get extra pickles. It's very evident the "owner" scares his employees and does fake advertisements in hopes to get ppl in the door or get information. We won't be going to any JJ again due to this owner. Imagine losing customers over a sauce packet that probably costs you 0.03¢.

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4 months ago

Helpful 8
Thanks 5
Love this 5
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2 years ago

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1 year ago

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6 years ago

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2 years ago

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3 years ago

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6 years ago

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9 years ago

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8 years ago

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Photo of John L.
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9 years ago

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8 years ago

Helpful 3
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