Worst bakery experience I've had. My cake order was done wrong, and the manager absolutely refused…read moreto listen or take accountability. I ordered purple, not blue. When I explained the issue, the manager kept arguing that we were talking about flower shape instead of color even after we corrected her multiple times. She ignored what we were actually saying, and never acknowledged that the bakery made a mistake. What makes this worse is that the instructions were written down and still ignored, and when we called to report the problem, they didn't listen then either. If something can't be done, customers need to be told before placing the order. During ordering, we were also met with rude behavior. When we said the base color needed to be black, an older employee who wasn't even handling the order said "Eugh, black" in a nasty tone. Incorrect order, rude comments, and management that won't listen. Completely unacceptable. And because of this i started getting upset and trying to correct the manager, RIGHTFULLY SO because the manager of all people couldn't even listen and admit the faults, so i did start getting annoyed and said sorry for my language but she said rudely just take the cake back and get a refund. Get better customer support, get a manager and teach them all how to do their job and listen ! THANKS (also refused to correct mistakes)

O stars. The store won't recognize physical hazards to your safety owing to their negligence. Be…read moreprepared when you go in. Seriously. If you pick up a product and you get doused with it because it was damaged, they won't acknowledge responsibility. If you are hurt in this store you will not be reconized. The cashiers are rude. I spent years working retatil and would never treat someone like that just because I could. It is an unsafe environment. There are frequent slips and falls because no one is interested in what it takes to operate a Grocery Store and people are afraid to take legal action.

It was several yrs ago. All I can remember was the food/sandwich was good. Service was fast…read more (I don't think I have seen one close to Auburn IL. Too bad. Maybe Chicago.? (It would be great if one was in the Springfield area)

Gigi did an amazing job making my gluten free sandwich. She cleaned and used new equipment, used…read morefresh ingredients to ensure no cross contamination. Wonderful experience!

My wife has been coming to this niche snowcone-type place for over 30 years. It's an ice shanty in…read morea parking lot that serves great summer treats. Get the blue or red flavors for maximum tongue-staining effect! They are sweet and you can purchase with a cream top, which I recommend. Enjoy an ice deli while in Springfield, Illinois!

Always a great cool treat!! Great service and always kind. A must summer stop every year for over…read more20 years.

Kylee and Cam were SOOO FRIENDLY and made me feel very welcome. Had a nice chat with them while…read morewaiting for my to-go order. I ordered the four cheese melt (I asked Kylee for a vegetarian recommendation and she said it was good). She was right! Mmmm mmm cheeeeeeesssy melty goodness in a toasted bread. I was given a choice of sides and I got a nice cup of fresh fruit. I was very impressed with the professionalism of the staff and it was a nice ambiance overall. Great menu. I highly recommend. The service was fantastic - I hope their manager sees this caus they should all get recognition for doing a great job. Thank you!!!!

We had fantastic service here! Everyone was so so nice! From the woman who took our order, to the…read morecooks smiling at us saying "Welcome to McAlister's", to the manager who grabbed us an extra straw, to the woman that took our plates: everyone provided service with a warm smile on their face. My food was fantastic, however, my mom's bread was a little burnt. The restaurant could improve on its cleanliness slightly - it was mostly clean; however, a lot of tables had been left not wiped down which made it look not as clean.

Dumb fat old bitch at the counter couldnt even switch the computer from spanish to english then…read moreproceeded to throw my sandwich down on the counter without even asking if i wanted any toppings. Terrible experience please fire her. Bad enough im paying $16 for a sub with ZERO fresh ingredients.

Back in the day I was all about the Quiz, it was a regular in my rotation of lunch spots. It has…read moreflavorful sandwiches and is a good value. When I saw a random dude walking down the street with a Quiznos cup, I had to find a location and grab a sandwich. After a drive around town, I pulled into a parking lot and found the place and dropped in. It was quiet, kinda like the Library or the DMV. Oh there were people dining in and some picking up take out but no one seems to be really happy or enjoying life and certainly not talking I stood in line, and ordered my favorite, the Italian on wheat. I watched the workers, no smiles, no small talk, all business. If I recall correctly there was a classic rock radio station playing which I enjoyed. The Quz sand was as I remembered, mission accomplished, If you to have some familiar grub, hit the Quiz up, no nonsense, good sand

This is a great place to eat, especially if you're out by the university for any kind of event…read more What surprises me is that most people don't know that the Food Emporium is open to the public as well as the students, staff, and faculty at the university. They have several different types of food, including: * The Grill * Cook's Nook (hot food line) * The Garden (salad bar) * The Deli * Pizzeria * Express (grab-n-go items) * Showtime (display cooking) * Beverages Since it is a university food service, credit cards aren't accepted, but there is an ATM located right at the Public Affairs Center Building front door, on your way in! And it's kid friendly!

literally some of the worst food possible. If you like the paper still on your cheese slices,…read moreplastic in your soup or uncooked chicken this is the place for you. health inspector please

Ok listen, my sandwiches are always SO good. The services is very slow, but if you come in with…read morethat expectation, I don't mind. I came on here to speak about the manager (I'm assuming because she's always working). She is VERY overwhelming. I know she is most likely stressed but listening to her demands, constant criticism and stressful nature, it is so hard to sit back and listen as a customer. I feel she makes her employees second guess their work, instead of creating a safe/calm environment. Each time I come in, there is always new employees and I'm assuming that is why. I don't mean to sound rude, but it would be helpful to help her change her tone when speaking to people, it makes me not want to come here and the food is always SO good. They also have never messed up the fact that I want no cheese.

Went there today because my wife raved about firehouse and when we arrived around 1:45pm. All of…read morethe tables needed to be cleaned and when we asked them to do so, it was like we were being difficult. They wiped the table we were going to sit at and none of the others. My wife ordered, but since I had never been I was weighing my options. When I finally ordered I was then told of the 5 things that they didn't have which was everything I would have ordered. Why wouldn't you have told me that up front. That on top of only accepting cash for whatever reason and I decided I would go somewhere else. Not a good first impression for me.