Horrible customer service. Completely overpriced food. Not worth your time. Pick a place where employees at least care.

Quick, correct order and delicious! I got my usual (turkey tom with cheese and add cucumber). Perfect walk from work for lunch.

Arriving around lunch time in Nashville , my partner, his family and I had changed to plan B and came to this establishment. Located on Church Street, this fast food sandwich chain is so much better than Subway. We were really impressed at how squeaky clean the restaurant was. The subs have a generous portion of meat and they are well priced. The subs are made to order and they are exceedingly fast. We ordered #14 BOOTLEGGER CLUB consisting of ROAST BEEF & TURKEY, Provolone cheese, lettuce, tomato & mayo and #2 BIG JOHN with ROAST BEEF, Provolone cheese, lettuce, tomato & mayo. For a little more, we opted for the combo which came with a side of chips and a drink. Hands down they were no complaints. It was a great experience and we recommend if you are in Nashville. read more

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Food was good service was quick, but all I can think about is how much plastic I may have already swallowed... I thought it was a piece of extra silky lettuce but decided to spit it out and realized I almost ingested a pinky sized piece of plastic. Immediately made my stomach turn and could not finish meal. Extremely unfortunate as I cannot/will not return to my fav sub shop. read more

Jimmy John's - plastic in sandwich - Delis Near Me - Nashville, Tennessee

Quick nod to JJ's ... wifey and I had a free Tmobile coupon and ordered their mini sandwich through their app; - app was quick and easy to work with - could order extras, customize sandwiches and lay with Apple Pay. - quick -- was ready in about 5 minutes. - sandwich: bread was fresh and for a mini that was normally $3.50 seemed like a real good deal. They did not charge extra for extra vegi's etc so the value seemed there. The turkey tasted great! I would recommend them for a quick sandwich during lunch hours ! read more

After a total disaster from the morons at Sicilian Pizza next door to my hotel, Jimmy John's totally came through in the clutch. Delivery was quick, efficient and the delivery runner was friendly and real. The sandwich was very good too. The app keeps track of your order's progress. Thanks! read more

Very disappointed with Jimmy John's ,Nashville airport. They offered breakfast only so I ordered the bacon,egg, provolone. Only one employee on duty so not very fast bread roll was gooey, bacon previously cooked, tough chew, not crisp at all, egg was obviously pre-cooked and tasted like a left over fried egg. The menu board said coffee, but they did not have coffee. My first time to try J Js at any location . Now I'm not sure I'll try one again . A waste of my $$$. read more

Pretty good. They have two sides, one for call-in orders and another for walk-in traffic. I happen to have walked in. It was consistently busy. I ordered and with in a few minutes I received my order. The sandwich was fresh. The bread had a nice chew to it. That's always a good sign. Unlike other places where the bread is too soft. As for the toppings or ingredients, there was plenty of meat, cheese, and an appropriate amount of lettuce and tomatoes. Lastly, I was able to get it quick enough to be able to finish before my lunch break was over. read more

First, the positive: It's Jimmy Johns, and their locations tend to be pretty consistent. Where this chain excels is speed. And the sandwich I always get (JJ Gargantuan with lettuce wrap "unwich") is really fantastic for a filling, easy to hold/eat low-carb option at a sandwich joint, when your group is set on a sandwich type joint like this (or Subway, Which Which, etc.). So in a nutshell, I can get in and out fast, and get a great low-carb sandwich type thing that's easy to eat on the go. Where they seem to be lacking is in customer service. Their staff seems about 99.9% focused on speed and beyond that seems to not care about much else. They don't greet you, barely pay attention or offer info/assistance when ordering, can be rude/short, and generally give the impression that they're indifferent that you're even there. Ditto re the loud music another reviewer mentioned about this place. The vibe is kinda like the staff comes in and gets pumped up with their jamz to crank out those sandwiches at light speed, hit their store metrics like rock stars, and deal with the customers as a necessary evil. So I don't *love* it, especially if I'm sitting down to eat (thus the 4 stars instead of 5). But the food is great and fast. And the drive through with order-ahead ability on the app rocks. read more

This place needs to be more organized. Placed a pickup order, order was received. Sat there and waited almost 30 minutes because they never marked it ready to pick up. Only when I went to ask about it and they still didn't know what was going on. Lady behind the counter throws her hands in the air and says "sorry." Super annoying. Not sure how that happens, go to the one down the street. read more

Friendly, courteous, and helpful staff. If you're a regular customer they remember what you ordered last time. The food is decent and all the ingredients appear fresh. Unlike Subway, when you request extra tomatoes you get extra tomatoes! The rewards program is nice because you occasionally get part of your order free. My only complaint about this location concerns the recent change to metal seats and chairs. They aren't as comfortable as the ones that were replaced. If not for the seating I would have awarded five stars. read more

Great sandwiches, BUT when I ordered my sandwich, the cashier casually asked "would you like a pickle?". I said sure, not knowing that she would charge me $1.25 for it. She did NOT tell me it was extra, and I feel that I was decieved into purchasing something I would not have purchased. SHAME ON YOU, JIMMY JOHN'S. read more

If sandwich delivery was a movie star, Jimmy Johns would be Leonardo Motherflipping DiCaprio. I work in the lobby of an office in downtown Nashville where employees are always ordering delivery from JJ's. 80% of the time you can count on them for fast and efficient service 100% of the time. Also the sandwiches are fresh af. 10/10 would eat/order again. read more

Just accidentally put my 5 Star review in the comment section when checking in to this place... anyway, my wife and I just finished lunch here. Very good experience. Great staff, very fresh ingredients, healthy options galore. Very clean establishment. Best JJ's I've ever been. read more

Jimmy John's - Delis Near Me - Nashville, Tennessee

Ordered #12 Beach Club as follows: Italian Vinaigrette (Extra) add onions add oregano French Bread Cut in half mayo (Extra) Receive a dessert dry sandwich. I called the store and the guys say I could come by and let him add it to the sandwich. If I wanted to come to the store I would not have chosen delivery. read more

After finding Rae's closed and sitting in line at the Frothy Monkey for 5 minutes and not moving an inch, I ended up at Jimmy John's for the first time. They took my order quickly and made the sandwich just as fast. I was in and out in probably about 3 minutes. The sandwich was okay. Nothing special, but passible. They win on speed, not taste. read more

I have always enjoyed this Jimmy John's when downtown. Much like most I have frequented while working across the country on assignment, they make great sandwiches (JJs Gargantuan Lettuce Wrap... Mmmmmmmmmmmmmmmmm) and are usually very friendly and prompt even when it is packed and busy. Imagine my joy when I looked on Yelp while working at a friend's house just across the Cumberland and saw they were a little over a mile away. Imagine my disappointment upon calling for delivery they only deliver downtown because the "drivers" are all on bikes. Don't get me wrong. I am not hating on JJs for evolving their practices to suit their particular market. It just seems to me they would advertise said differences a bit more clearly for those who, like myself, expect they would otherwise operate pretty much the same as any other JJs establishment from cost to coast in which I have eaten. Otherwise, this would be a 4 star review. Great choice if you are anywhere downtown. Forget it if you want delivery outside that. read more

So this place doesn't close at 7. It's a 2 hour wait every where else- here we got our food in 2 min. Win.

Very busy at lunch time as expected. Had one person taking orders on two registers at the same time. Go figure he messed up my order on two occasions. Loud environment so hard to hear. Definitely fast service. Won't stop me from coming here again, just maybe at less busy times. read more

Today marks the second day in a row I've truly enjoyed my dinner while waiting to go to work. Some say too bland or not Subway. I say, thank god it's another option other than the "McDonalds" of sandwich making known as Subway! The staff is on point, the sandwich is made and ready to go before you even fill your medium cup of soda 6 feet away from the line. Music is great, even though the old couple said it was too loud to talk to each other. It wasn't that loud at all! Chips are awesome and just overall great experience every time I've been here. And the delivery is super fast as well!!! Thank you Jimmy Johns for being downtown Nashville!!!!! read more

This place really lives up to its slogan "subs so fast you'll freak" not just inside those 4 walls but their delivery team cant be beat!!! read more

Jimmy John's - Delis Near Me - Nashville, Tennessee

I always like Jimmy John's for quick fast-food when I don't have the time to have anything better. I left this location with an unpleasant experience. The girl took a minute to come to the counter, after recognizing me, didn't say anything until I said "I'd like one #4 please". Got my card, made my sandwich (did she use the same hands after handling the cashier?!), threw the receipt on my sandwich, and turned around as she was throwing the receipt on the sandwich. All she said to me was being"mayo, lettuce, tomato and cheese?" It was so mean. Was she in a bad mood, or doesn't like Asians? I don't enjoy leaving negative reviews, but the girl made me feel so bad that I couldn't resist. read more

Best Jimmy johns I've ever been to!! The service is always "freaky fast" and the employees couldn't be kinder! My orders always consist of many changes to the regular sandwiches listed on the menu and they never fail to get it spot on!! Thanks for being my go to sandwich spot in downtown Nash! read more

I'm a huge fan of Jimmy Johns, and they are the restaurant of choice whenever I'm in a city that has one. I rushed back from a Sounds game and was just a minute late after closing. I wanted to get an evening sandwich and one for my flight the next day. One of the employees looked like he was going to make an exception, but the other shook his head, and turned his back but not before clearly making a expletive comment to me. There was no reason for this, I understood the locked door. A big fu to you punk, I am thinking of writing a letter to corporate about you, because this is not how this company operates and they surely don't need to have your rude a$$ as their representative. This review not against the store , which some have given great praise for the product and service. This is in protest for the worst act of customer service I have experienced in a long time! read more

45 minutes to deliver a single sandwich order 3 blocks downtown - i don't consider that "fast delivery" manager seemed far less than concerned - read more

On November 8 we had a lunch meeting planned at the State Capitol. We had ordered lunch from a restaurant. One hour before the meeting we discovered that the restaurant was not able to fulfill the order. We quickly called Jimmy John's on Church Street in downtown Nashville. They delivered within the hour - 35 sandwiches, chips, cookies and bottles of water - YES on a bicycle to the State Capitol!! Awesome customer service and a special shout out to Area Marketing Director Joshua Robertson - who personally delivered the lunch. Thanks Joshua and Jimmy John's for saving the day!! read more

Good good and cheapest meal option in downtown. But lady is constantly yelling for orders to be picked up...even if you're standing right there to get it. read more

Ok I work down town and lot of times buy from local businesses. But today my sandwich was delivered really quick . When I open the bag my chips where missing. I call back and it took them 20 min delivery them. Ok I only get 30 min for lunch but the problem was thy never apologized. Not even the person that bought them back down. Just saying sorry goes along way.. read more

Good sandwiches at a very reasonable price. And yes, they're as fast as advertised. I usually order online and then go pick it up, but the times I don't I'm in and out at no time at all. One nitpick is extra napkins aren't very handy to get, but I admit, that's a small thing. read more

A standard Jimmy John's. Their sandwiches are good and they make them quickly, I have never had to wait long for one. I am not a big fan of the roast beef, but otherwise hard to go wrong with a sandwich. Be advised, they put a lot of mayo on stuff. read more

I used to go here regularly when I worked downtown. Then I found myself pulling a long blonde hair coated in mayonnaise from my mouth after taking a bite of my veggie sandwich. Seeing as how I am Asian, I knew it couldn't be mine. Never went back after that! read more

Loud as hell. Turn down the music and maybe the staff can stay screaming at people trying to find out who ordered what. Absolute mess!

The customer service was awful in a fashion. My arm is in a brace (severe work injury). I had to wind up bagging my own food while the ever so helpful sandwich(male) maker watched as I struggled. I was mortified! Beforehand I kindly show him my injured arm and he shoves a paper bag at me saying ....here..help yourself. I'm never eating here again. I don't know. I was just raised to be helpful to people who are obviously unable to help themselves to a degree. read more

Super fast delivery. Exceptional sandwiches every time! I live downtown and Jimmy Johns is a must at least once a week for me. I've always been super pleased with this location. I normally have specific instructions for my order, and they always get it right. read more

I use to go to Jimmy John's all the time back home, but I have NEVER experienced customer service like the downtown Jimmy John's store. Everyone is SUPER friendly and they know exactly how I like my VITO (#5) sandwich (add dijon - add cucumber - extra hot peppers)... Seriously, you have got to try this!! YUM. Not to mention my sandwich was ready before I could even get my cash out to pay... Excellent & consistent food, amazing customer service at a convenient location!!! read more

The area I work in is located at the back of the building and I must go through multiple security gates to reach the front. By the time I arrived to the main doors, the delivery person had left. A call to the church St. location stated he needed to deliver a different order. My order was never delivered. Major fail.... read more

1.25 HOURS after my delivery time, I call and am told they had the wrong phone number. They never reached out to try and deliver my food, never contacted me. Didn't even ask for me by name (which they had) at the front desk at my office. Were they just going to keep my $30 group order and never contact me? So much for "freaky fast". Horrendous customer service! read more

This was the second time I remember eating at Jimmy John's, and the first time was back in 2006, so it had been a while. I ordered online and let me tell you - if I go back, it'll definitely be because of the great customer service. They had my name obviously and they used it! They were all, "HI, Meredith! Here's you sandwich, Meredith, See you later, Meredith!" I'd rate the food about a 6 on a scale of 1-10, but I'm thinking it's just a one time thing and I"ll order something different next time. I can't wait to go back. read more

Just as delicious as the other location. Pretty consistent!! Good job JJ!!

TERRIBLE FOOD! TERRIBLE SERVICE!!!! $33.57 for 3 skimpy sandwiches, chips, and drinks. I'm not even sure where to begin. The workers acted as if we were inconveniencing them. The lady at the register couldn't even answer basic questions and we later found out it was her first day. Had to ask for napkins and they pointed in the direction--finally found them... Turns out they are hidden behind the counter and you have to reach over the counter to grab one. They do not set them out in plain view for anyone to take what they need. Same thing with sweetener for tea. Nothing is setting out... you have to ask for it. They only have Sweet N Low - no Splenda. We were told we could made our sandwiches combo meals but the computer would only do it for 1 per ticket. Turned out making it a combo meal only saved $.36 anyway. Look at the receipt. And you can only turn one into a combo although you're ordering multiples for a family. The sandwiches had practically nothing on them. If you don't believe me look at the pictures I am posting. We paid $7.05 each for sandwiches that mostly had hard stale bread. It was our first time there so we did not know what to ask about, such as topping or type of bread, but we were never told anything and just got what they wanted to give us. We will never ever ever go back there again. This place cannot hold a candle to the worst Subway I've ever visited. Also after paying so much, they never even put the food on a tray. They just handed each of us the sandwich as it was made. We got our own chips and had to ask for cups to get our own drinks. They did very little and still couldn't be nice. read more

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