Oh boy, where do I begin? It all started freshman year when I would have Jimmy Johns sandwiches & chocolate chunk cookies delivered to my dorm; it seemed surreal. My infatuation with Jimmy Johns on Broadway continued through my Sophomore and Junior year -- boy oh boy did I love those danged sammies. However, it all changed when I moved ~1.2 miles away from the Jimmy Johns on Slide road. Excited to break in the new pad, I gave my new Jimmy Johns a ring only to discover they do not service "that side of Quaker." "Oh my God" I thought, "have I just been discriminated against?" Jimmy Johns on Slide road has an impossible ideal of the perfect resident and if you -- like many others -- don't fit it, they will not serve you. That is beside the point, though. Jimmy Johns can choose to serve whoever they want based on where they're from, that's fine. But, when I physically stepped in to their building the prejudice only intensified. I ordered 2 slim 1s (ham and provolone cheese only), a chocolate chunk cookie, and a medium drink. However, that is not AT ALL what I received... I drive all the way home opened my 1st sandwich to find it was only bread; a loaf of bread sliced down the middle with no meat or cheese. I'm positive that if I didn't have to grab the cookie and cup for myself they would have sent me home with cookie dough and ice. So, while their cookies rival those of a small bakery chain, their feelings toward people from "that" side of Quaker definitely brings America back a few decades. It's just a sandwich anyways... make your own and don't give this Jimmy Johns your business! Also, there really is no easy way to head toward Quaker when leaving this store. They don't even try to hide their pompous Slide road attitude. #BoycottJimmyJohnsOnSlide read more

We ordered our food to go and were handed our sandwiches individually,I asked to have them in a bag since they were to go and the girl hands me a paper sack.So,I'm guessing now your customers have to bag their own food.We will now give our hard earned money to another sandwich restaurant that appreciate their customers and don't make them do your job... read more

Crappy service, I understand your motto is fast but when did customer service die? And "only as good as our last sandwich" well my last sandwich sucked, I ordered a number 17 and there was literally no lettuce, my boyfriend's number 13 didn't even have meat on half the sandwich and just 4 pickles. The guy who took the order completely rushed us, never asked what bread or what size we wanted or if we wanted to make them combos. Very disappointed will not be coming back. read more

As a person that has to get food delivered a lot, this jimmy johns is always fast and gets the order right. Their cookies aren't half bad either. read more

What a great experience. I travel for work and love the Turkey Tom in the lettuce wrap. With that said I have been to several locations all around TX. This one was the best. Clean, fresh and friendly staff. Crystal was helpful and professional. Highly recommend this location. read more

These guys rock! Great food, and unparalleled service. I order from the weekly and they have yet to make 1 mistake. And you can not beat the FREAKY FAST service. read more

Terrible customer service at this location , won't deliver to a close location. Went through drive threw employees were rude.

Rude staff and terrible service they got our order wrong twice then when we got our food it was gross the bread was stale will not be eating here again. read more

As far as the sandwiches go they are good as far as friendliness not so good. I will keep trying because it's close to where I live

They didn't deliver 1 mile from their location. We were just outside of the range apparently. I guess they don't like making money off the 5 hotels right next to each other here. read more

Do you like cold sandwiches? I do sometimes...Do you only like cold sandwiches? um... no? Well you have no choice with this place. Everything is cold. Is that bad? That's up to you. The best thing here is the J.J. Gargantuan. Why? It is the biggest and most loaded sandwich on the menu. Thank me later at 2:30 a.m. when you finally decide to eat it now that it is room temperature and you can barely breathe/ keep your eyes open. They also have chips. read more

I live in a very centrally located part of Lubbock and am only an 8 minute drive away, YET, JJs claims I am out of their delivery range. WHY WONT U DELIVER TO ME?! #sadcustomer read more

I'm sure they have fast Delivery . I really want to know where they do deliver to . I live 1.7 miles away they won't deliver to me !"(because I'm to far away ?)I waited for an hour just to call back and have someone tell me they don't delver to me . So when I went up they , they were rude and just plain terrible workers . The food was terrible and I make no plans on ever returning . Terrible service can kill a place . read more

Wow what a cluster fuck this place is becoming quickly!! Went there on Sunday evening. Went to drive thru. Waited at ordering station for about 5 minutes, with no acknowledgement at all. Asked my wife if maybe it was closed for some reason, started to drive out, then finally heard someone. Didnt say can i take your order or anything like that, just said "jimmy johns". So I order 2 sandiwches, 2 chips and 2 drinks. Go to window and pay. Wait about 3 minutes, the guy comes over and hands us a bag with just the sandwiches. I tell him we still have drinks and chips coming. So another guy comes over with the drinks, says thanks have a good day, I have to tell HIM that we still have chips. So finally after about another 2 minutes we get our full order. So from the time we pulled up to the time we got ALL of our order was about 11 or 12 minutes, and there was NOBODY ELSE in the drive thru. When they first opened, it was the model of efficiency. Now its just a joke. I would have given zero stars, but there is no option for that. They are going to be closed within a couple of months at this rate. Pathetic. read more