I accidentally placed my online order at the wrong location. My son arrived a few minutes after 9:00 pm and walked in to use the restroom. The employee behind the counter, Daniel, immediately said, "We're closed." My son explained he was going to the restroom, and Daniel replied, "There are other places open you can go to." When my son said he was picking up an online order, Daniel said, "Then sure." After using the restroom, my son went to grab the order. The drinks were not made (unlike other locations), and while my son was making them himself, Daniel commented, "It would be nice if you showed up before 9." My son ignored the comment, checked the order, and noticed a 20 oz Coke was missing. He grabbed it and left. My son is very patient, but he told me he would never return to this location due to the poor attitude. I went back inside to get the employee's name, and as I walked out, Daniel sarcastically said, "Have a great night." To make things more frustrating, I didn't receive a notification that my order was ready until 9:20 pm. If the order was ready earlier, it should have been marked as such. The whole point of online ordering is convenience and grab-and-go service. Yes, I should have arrived before closing time, but basic courtesy and professionalism still matter. Unfortunately, this experience missed the mark. read more

Jimmy John's - Sandwiches Near Me - Irving, Texas

Horrible service. As soon as I walked in, instead of saying "hello", the guy working there said "it's gonna be a minute, I got all these orders to do first." While he was also just standing there doing nothing... maybe if he was actually working on the food then something would have been done. I immediately walked out. read more

The ice is so good!! It's crushed ice, the one everyone favors. The food is also delicious. In my experiences I do recommend jimmy John's and ordering from the app, that way you get them ahead of time. (Sometimes too many customers but the service is great.) I love the feeling of being inside the store, it's different and very unique than all sub culture so far that I've seen. read more

You ever felt played after leaving an establishment lol. Welp that's me today. Had a taste for a wrap given Jimmy John's is fairly close. Never again. 15$ for this? Plus the guy working so rude. I asked for pickles did not include them. Added an acre of lettuce and a parcel of chicken. Lol. Smh. I Will go to Subz n Stuff next time. Done w JJ. read more

Jimmy John's - JALAPENO RANCH CHICKEN WRAP - Sandwiches Near Me - Irving, Texas

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Bad customer service, walked in no one acknowledged me. I waved at one the employers, to get attention did not work she walked her funny looking tail towards the back. Guy finally greeted me, made great convo. I told him this was my first time at JJ and what to do. And I was also ordering for a co-worker. Made the sandwich pretty fast but just handed me the sandwich no bag at all. I'm glad I don't eat here and JJ lucky I was ordering for someone else or I would have walked out. read more

No surprise it's crowded at lunch time. Got in line and a staff member walked in and punched in. So disappointing. No hand wash. Grab gloves and got on the line. Gross dirty hands touching gloves that will make sandwiches. Jimmy John's no one corrected her. She's probably not the only one who does that. Even the customer s didn't say anything. Usually I would say something but instead I walked right out. No thanks @ poor hygiene JJs. read more

The service- horrible There is 7 IN HOUSE customers waiting but they only work on togo orders first so you see them put bags and bags on a shelf but treat people who come in to the store last, bad business model. Learn from Starbucks, in house customers come first! read more

If you want fast, solid food, that tastes good - go to Jimmy John's. If you're expecting some fine dining, exquisite cooking, or something spectacular - why are you eating at Jimmy John's? In fact, I doubt anyone even reads these reviews! They are consistent and almost all of them execute the same way. Well, kudo's to this Jimmy John's for being true to it's brand. I had a box lunch at work and enjoyed the meal. I grabbed the #4 box which was a super long tuna fish salad sandwich with lettuce, tomatoes & cucumbers. I didn't add the package of mustard. That was odd, but I liked it the way it was. It was LONG. I had the plane chips which were a nice crunchy, salty kettle cooked potato chip. Cookie looked good, but I passed. read more

Jimmy John's - #9 - Tuna fish sandwich box. Worked well for me. Sorry, ate the other 1/2 of the sandwich before taking the pic. - Sandwiches Near Me - Irving, Texas

I hate to put a negative review on this Jimmy John's because I used to order a lot from them, but I gave them the opportunity to correct my last order and they didn't. I normally order party boxes of sandwiches for a large group of people. My last two orders have a mixed of tiny sandwiches (2" to 2.5") and regular 1/2 size sandwiches. I don't know if they change management or what prompt them to add tiny slices of sandwiches to catering orders and think that it's okay. it's business meetings catering, not kids birthday party with tiny slices of sandwiches for children. read more

I contacted this store to help me with an issue from another store because the other location was not answering their phone all day and I needed to speak with a Manager. The gentleman I spoke said he didn't know who the Regional Manger was and told me to "google it." I explained to him that I didn't have an issue with his store but it was another store. I asked him again regarding his regional manager and said he didn't know who the regional manager was and I needed to Google it. I asked him what his name was and he refused to tell me. He said unfortunately I can't help you and literally hung up the phone one me. Hung up the phone in my face. A customer. I will be escalating the issue I had with another store and escalating my issue to his Regional Manager as well. It was absolutely shocking that a "manager" deals with customers to way he does. I can only imagine how the associates treat customers and completely understand why there are so many negative reviews regarding this store. read more

I was very disappointed in a couple of things: 1- I ordered and had it delivered, was told it would be 15 - 20 mins, after 40 mins I was about to call and inquire on when it would arrive. Looked out the door and the bag was sitting in a chair. No one rang the bell or knocked on the door - no idea how long it was there. Could have been taken, eaten by animal or invaded by insects. Horrible 2- Ordered the new Picklewich, it was so bad. Nothing but a big pickle. Almost no meat or cheese, actually couldn't see it and often didn't taste it. Too much lettuce and I ordered light lettuce. I love pickles the reason I tried it, the pickle was okay. It was just a pickle not a sandwich. MP Irving,TX read more

I ordered online, my order was ready within 15 minutes. Customized and all I requested. They had a deal on the app making it all under $11 which is a steal in this inflation. I've since gone back 2 more times and have had the same experience. Friendly guys and quick service. read more

I've been working on a project nearby and there aren't that many good options around to grab a quick bite and head back to work. So I've been to this location twice in the last 10 days. First time I was by myself and sat down to eat. It was not a great experience...the music is too loud and I don't think that Metallica is the best soundtrack to enjoy my food too. That one time the guy behind the counter was pretty rude and annoyed when I asked questions. Their card reader was having issues and he was exasperated with me because my card would not read wirelessly, the third time I used the chip and that worked. But definitely I did not feel welcome and for a pretty bland sandwich it was not worth it. Second time was last week I needed to pick up several sandwiches for the team and this was the nearest place. I stopped by to order in person instead of placing the order online for pickup. Now there were two guys behind the counter, no greeting, no smile, no how can I help you and the metal music as loud as ever. Ask a couple of questions about the small sandwich which apparently only comes in one or two varieties and the guy almost barks at me. Finally place my order, wait a few minutes, they yell that it's ready...you know what would have been nice? a bag to carry my sandwiches. But they had turned away and I was not going to waste one more second inside so I just grabbed them and left. Of course the subs were made with the same care they show customers. Lots of bland plasticky bread, low quality meat and lots of mayo slathered on. Jimmy Johns...no thank you. Next time I'll drive a bit more to Jersey Mike's or Which Which. read more

I go to jimmy John's all the time all over the country but this location is terrible. Staff at this place have a very bad attitude and are rude to all the customers I saw them talk to while I was eating. They also have loud rock music playing the whole time. Complete disrespect for the customers. Definitely put a bad taste in my mouth for all jimmy John's. read more

Sandwich was good. The dude with the dark beard is the only one who has any sense of urgency at all!! It took 35 minutes for my online order to be ready and it's clear why. The 2 dudes making the sandwich were too busy talking about Pokémon and seemed to be competing on who could move slower than the other. It was a tie in the . read more

Freaky SLOW drive-thru. They probably shouldn't have one. Takes so long and the parking lot is a nightmare since the line barely moves and people who went inside are trying to get their car out. read more

Wrong chips, bread not removed, not cut in half, no drink cup in bag....don't offer the service if you can't provide it.

Bread was do hard the sandwich not enjoyable. called the store and the Manager said his name was Jake was not willing to send a new order he said there is nothing he could do. this is the first time I ordered from this location and trust it will be the last. read more

Jimmy John's - Sloppy and disgusting - Sandwiches Near Me - Irving, Texas

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I used to order the unwhich regularly for over a year and it would come wrapped tight in lettuce like a burrito so it is easy to pick up and eat. For some reason the training is lacking and over the last month these are what arrived. Couldn't do anything but dump it in a bowl and pick it like a salad. What a mess!!! read more

Jimmy John's - Roast beef Unwhich - Sandwiches Near Me - Irving, Texas

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Sandwich away actually pretty good but they ignored the whole no lettuce no tomato thing. Meat was minimal but bread at least was good.

On March 18, 2022, I placed an order for 240 Lil Lunch Boxes ($1440) to be delivered on today, April 12, 2022. The delivery driver texted me to let me know that he arrived. I replied that I would meet him at our security desk. He proceeded to unload my bags on the porch. I let him know that it wasn't okay to leave our food on the ground. He rolled his eyes and kept setting our bags on the ground even though the security guard and I were picking them up and setting them on a cart OUTSIDE. After he placed the last bag on the ground, he confirmed the tip with me and left. I had a #1 lunch box that had hair in it. I called and they replaced it with a whole sandwich. I also had a roast beef sandwich that had moldy bread but it wasn't brought to my attention until after she threw the sandwich away. I'm almost afraid of what else may have occurred that wasn't brought to my attention. I'm responsible for ordering food for my site and I probably won't place any large orders from this location again read more

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I frequently had ordered from JJ's. This will be the last time I give this place my business. This is a small city so it's not as if they have more than one location here. I mostly ordered for delivery. When ordering I checked the freebies like napkins and mayo packets. First time I let it slide when the mayo was not in the bag, Second time I called and they offered to bring since my house is close to the location and I said ok .The third time I went through the drive thru and the mayo was not in the bag so I had to go back through the drive thru and ask for it. The fourth time for delivery, again mayo not in the bag and I called and complained. This last time again no mayo so I called and the guy was rude and said its in the bag. I said you think I would waste my time calling if it was. If I wanted to say something was missing wouldn't I say some food was missing to try to get free food. He hung up on me. That really pissed me off and they wouldn't pick up the phone when I called back.Im sure they have caller ID. So I called their corporate customer service number and told them about it. I don't care if it sounds petty but if after knowing of this issue you can't get it right when I spend for my family 20 to 40 dollars each time then I can take my business elsewhere. There are too many options of places that care about their customers. I'm easy going but this is ridiculous. Hanging up on me was the last straw. Corporate said they would talk to the higher up of that location (not sure if upper management or owner) but I don't think it will change and honestly who knows they might spit in my food since they know my name and address because of the delivery. Sounds crazy but you hear of that stuff happening. Anyway, I like their food , no complaints there but the worst customer service!! read more

The worst Jimmy Johns location of all time. The area where the sandwiches are made is filthy, the service is horrible and the people are just rude. AVOID this location! read more

I was in this location today about 1:30pm. I just now noticed in my bank account they charged me twice for my sandwich. Awesome. After reading all these "awesome" reviews I feel like if I call and try to get my money back they'll just empty out my bank account. Mental note: avoid this location. read more

They shorted us a sandwich and a drink when they delivered our order. Where we called to alert them, their idea of making it right was to say we could have a store credit - only good for that store. Can someone explain to me how they make a mistake and they give us any option other than our paid for sandwich is delivered to us or a refund is issued. Keeping our money is essentially stealing our money for goods you failed to provide. By the way, we are visiting the area, so a store credit is not equivalent to a refund. read more

This is the best Jimmy John's I've ever been to. The team that works here genuinely works hard to make an excellent dining experience for their customers. I work in the area and come here on a consistent basis, and have grown to appreciate their continued diligence to serve an incredible meal. Thanks to the Jimmy John's team for your service. read more

When it takes 2 hrs to get your sandwich, that's not freaky fast. And sandwiches were soggy when they finally did arrive! Employees on the phone do not care when you call and don't feel the need to make it right with a refund or coupon for future order. read more

Extremely rude employees. Waited for around 10?minutes when I was only person in store for them to even address me. I stood at register while 2 employees were making food. I politely asked if they could take my order and they said "we will get to it" I do not expect for them to drop everything and take my order and make my food but when I am the only person in there I feel like they could help me instead of looking at phone between making subs. read more

I asked employee if Jimmy John's gave military discount he said emphatically "No! Jimmy John doesn't like the military or Police. They don't get a discount either." I said... good to know. I will never be back - oh, I had already ordered and asked him to just void my ticket.... which he did. Really disappointed in this store. Oh well, Schlotzsky's is down the hill, Corner Bakery is next door and Chipotle is on the right. I'll have Chipotle now... service and staff were excellent there. read more

Jimmy John's - asked if Jimmy John's gave a military discount employee told me Jimmy John does not like the military or the Police. I will never come back - Sandwiches Near Me - Irving, Texas

Got to love some Jimmy John's. This location is excellently staffed, clean and quick. I hate to give it such a short review, but it's alright. :) PS They do deliver unless you're on the East side of Rochelle. That part kinda sucks since I am. :( read more

Alright!!! They have redeemed themselves! And so very happy! As today we ordered again and the sub was super perfect. Matter of fact this was the best Jimmy John sub ive ever had. Now to NOTE !!! When you order online, when it ask for you to customize the sub, PLEASE do... i put for EXTRA on all toppings. I never had to do this in the past because the sub would be made with the perfect amount of veggies. But at this rate making sure to put extra for all made a huge difference. It was SOOOOOOO Good! Now I'm happy full and Jimmy has won me back!!! read more

This place is horrible! Freaky fast?? Ha! A snail goes faster than this joint. It took 2 yes 2 hours to get my sandwich I ordered at 11:30 on Thursday. And when I call.. I get hung up on. I was trying to cancel my order I guess whoever answered the phones had other plans but sure did tell me they had $1000 out ‍ sucks this is the only one that delivers to my location. Zero stars if I could read more

Worst location. They always need up every order I get delivered. It is always missing an item, or the sandwich is made wrong. Maybe stop trying to be so fast and do things right for a change. Done with this place. read more

DO NOT GO HERE! Worst customer service. Owner and general manager are horrible. There are many other places nearby this place where they don't treat customers like trash. Wish I could have the option to give this place 0 stars! read more

The last 2 times I have ordered from this location, something in my order was missing. The first time it was just the free mayo packets, so I let it slide, but today, it was mayo, Kickin Ranch and chips. Meaning $2 worth of food never delivered. I'm not sure if this is the driver, the kitchen, or both, but maybe focus on quality as much as you focus on speed. I will say it was "freaky fast," hence the 2 star review rather than 1. read more

I am annoyingly picky about my food. I have started doing delivery more during the pandemic. And I have to say, that they get everything perfectly right every single time. And it doesn't matter if it's right in the middle of the lunch rush during the week, I get my delivery quickly every.single.time. It's a wonderful and now-and-days possibly dangerous job that these people do. And if it weren't for them we'd be a little less safer. Please be sure to tip them well. Thanks again for the great service. read more

Walked in to grab a quick bite for lunch. I was excited to see 6 people working. 4 employees were meddling with the cash register as I stood there. After standing within 10 feet of 4 employees for a good minute and no one greeted me I was a little dumbfounded. They commented, "that's the fastest I've ever seen so-and-so move as one of the drivers started walking up. Just a weird experience. read more

I used to order here regularly during work hours when I'm unable to get away from my desk because typically it's quick and reliable! Unfortunately, this is not true lately. Delivery is generally taking over an hour for a location less than a mile away. Basically disproves their entire business model of being speedy. read more

The food is great but the service is terrible. Employee was incredibly rude to both me and my girlfriend. From the moment we entered we wanted to leave with how bad he treated us. Everything was a inconvenience to the employee And he didn't want to be there at all. For sure not going back! read more

DO NOT USE THIS LOCATION! THIS WILL BE YOUR ONLY WARNING--unless you are reading the reviews and then you all ready know this place is a big NO. We have used them repeatedly because they are near our office. And almost every time it's a huge long wait, with a really bad excuse and that's if they show up at all. Once they told us that we called and cancelled our order. That they talked to me and I cancelled my order--that's something I like to think I'd remember doing. I'm waiting now--one hour and counting, car broke down, person sent to pick up and deliver broken down cars orders couldn't find them, second car--you get the idea. Do I have food? NOPE. Is it more than an hour late? YEP. read more