This franchise has wonderful sandwiches. Ingredients are fresh and well handled and food safety is good. However, in Durango the service is lacking. To start off with, they're always out of some ingredient (often bread which is crazy cause it's a sandwich store). I worked here for almost two months and never had a valid clock in code. The main store manager, Violet, (who is also the manager at Dunkin Donuts) is incompetent. When applying to the store from the QR code sign printed on the "We're hiring" sign, the code went to the Dunkin' donuts website. The training process is a mess with very little understanding about teaching new employees. The manager's often miscommunicated about scheduling. Violet told me when I was scheduled but neglected to mention that no one else working knew those were my workdays nor was I able to access the actual schedule because my employee code never worked. She also forgot she was the one who told me when my first day was and didn't tell anyone on my first day that a new employee was working. She's very forgetful. Violet also skipped a shift she was scheduled to work to get a tattoo done and left the employees overwhelmed. They don't follow many procedures that are gone through in the training videos (which are way too extensive but this is also fairly normal for food service) . One higher level employee / manager slapped a low level coworker's butt on shift as well.(luckily coworker seemed fine with it but still ew) Very clearly says in the training videos not to do that lol. I was also yelled at by another manager for messing up something I had never been told how to correctly do, again because their training process sucks. Most of the employees don't like the way Violet manages either considering how flakey she is. She also wore crocs to work which is against dress code and just kind of stupid to wear on a slippery and food covered (normal for food service) floors. Genuinely the worst job experience I've had. All in all, the management needs better training for sure. Great sandwiches though! read more

I love Jimmy Johns, but this was one of the worst fast food restaurant experiences I have ever had. We came in at 5:47pm and they were almost completely out of bread. Some of our group received their sandwich with bread and others had to have it with day old bread. The customer service was pretty bad. He was shaking his head and scoffing at people trying to order. Some of our orders were incorrect and the sides of kicking ranch were completely disappointing. The store wasn't very clean either. It was a pretty disappointing experience coming from a Jimmy John's fan. I won't be coming back to this location. read more

We ordered 5 sandwiches on Friday July 17, 2026 for pickup. I left a $10 tip. When we got back the office, we found all the lettuce was rusty and spoiled. The attached picture is an unwich wrapped in the gross lettuce. When I called to try to work it out, i was on the phone for another 15 minutes, they wanted to charge me for the replacements, along with me picking them up again. The manager seemed unable to do anything.I just took their sandwiches back. The worst part was a smart ass worker who popped off his mouth, insulting me the customer and his employer. I tried to contact the region manager but I received no response before posting this review. read more

Jimmy John's - Sandwiches Near Me - Durango, Colorado

This place is not good at all. A good amount of the time I go here they are out of bread! How is a SANDWICH place out of bread!? Also if they aren't out of bread they are out of something. I went and they were out of a certain size of cups. The food is fine but it takes a while read more

This Jimmy John's has some serious issues. The delivery time for a sandwich is well over an hour. They typically forget something (chips, drink, etc.) They have used excuses such as we ran out of bread, we ran out of turkey, we are usually busy between 12-2. I would highly recommend avoiding them. I give them a try every couple of months hoping it will be better and it never is! read more

Not a friendly welcome in with the employees talking dumb to you while your ordering. The food wasn't even the full portions it needed on the meat. Other than that I can say it was cleaned. read more

Almost every time I go here they are out of bread. It is also VERY dirty in here. Today I went here and they ran out of drink cups

We like Jimmy John's. Has to be the worst one ever been too. Nothing fast about this place, 20 minutes to get our sandwiches. All of them had incorrect ordered ingredients. This was the worst unwich, more like a salad needed a fork to eat it. read more

Jimmy John's - Unwich, more like a salad! - Sandwiches Near Me - Durango, Colorado

We arrived at 1:00 pm on a weekday to get order to go. Let's start with the fact that this is a sandwich only restaurant & they were out of the main type of bread.. Went to get my a Dr. Pepper & shocker they were out . Found a hair in my sandwich that was made with a half piece of bread. Next our shoes were sticking to the floor so obviously hadn't been mopped/cleaned in at least a couple day. There was 5 people working so plenty of help to keep everything done. Bottom line laziness & lack of caring was obvious. Sadly so many people not all (especially younger generation) don't want to work hard for what they're getting PAID to do. I wouldn't recommend this establishment. read more

Food at Jimmy John's is always consistent, but the service at this location was slow. Seriously the slowest Jimmy John's I've ever been to. Beware this location is not 'freaky fast.' read more

Jimmy John's - Register - Sandwiches Near Me - Durango, Colorado

Nice people and great sandwiches! My son absolutely loves to come here. While we don't purchase much "fast food", this is a great place to grab a healthy lunch when we are running around town. read more

I saw some of the negative reviews before coming. Glad I disregarded. I walked in about 10 minutes before closing. You could tell the guys working the shift were busting their butt to close up. But they paused what they were doing and made me one of the best sandwiches I've ever had from a Jimmy Johns when I visited. Always appreciate hard work and genuine people read more

Staff dod an awesome job with service when the computer crashed during lunch. They were patient and handled things well.

Jimmy John's in my opinion is the number one skimpiest worst sandwich chain there is right now. The sandwiches have no speciality to them and they're less than half the size of any other place. I don't even know how Jimmy John's stays in business. I will starve or eat at Circle K before I go to the next Jimmy John's. The last picture is a vegetarian 6 inch from subway. Wonder where I'm going to buy my next vegetarian??? read more

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This was the busiest and slowest JJ's I've ever been to, but it was still good. Their sandwiches are always fresh and delicious. You need a code to use their bathroom (printed on the bottom of your receipt) but I had to ask another customer for the code since I hadn't ordered yet. It was clean. Great company. read more

This is a copy of my other review but eat here! I gave them five stars but it whoever hires most of the help gets all of the credit because they definitely emphasize service because even though it's not always accurate, the employees are always awesome -- in particular Ian and Lucas. In spite of the great service, it helps to watch them make your sandwich if they're not busy because these guys are so busy that they're on autopilot and don't always notice if one strays from the normal incrediants. First the guy put mayo on my sub and after I pointed it out, it tried to put vinegar and oil on it but I caught him again but in fixing that, he removed the onion that he'd already put on and I had to ask him for that. Regardless, they're friendly and accommodating and I'd recommend this store above any other sandwich shoppe in town but if you resort to "brand X," go to their south store in town and hope that Michale or Gene are working. As far as JJ in Durango goes, stop and eat and tip well because these guys are top notch and I recommend JJ with all of my heart! read more

The food was decent with the wait being over 30 minutes,but the employees were all nice.Its but about 5 other restaurants and was a nice clean feel. read more

Ordered the Italian sandwich, tasted good. Friendliness atmosphere and got our sandwich fast. Great food option if you are visiting Durango. read more

Very disappointed with my turkey sub. I asked for lettuce and avocado and got very little lettuce and pretty much no avocado. The turkey was also minimal. I've eaten at other Jimmy John's that were SO much better. I will never eat here again and suggest you don't either. read more

Great service, nice workers! Great sandwiches! It was really busy, however, got my order on time and everything was just as I ordered. Mostly have been there on weekends (Sat and sun). read more

New store, nice & clean, simple quick sandwich. Stools at bars are set for children in that they're too close to the bar and bolted to the floor. A bit out of the way by Autozone. Friendly staff. read more

Jimmy John's - At the counter... - Sandwiches Near Me - Durango, Colorado

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Been here a few times. Never disappointed. They are fast! Boy are they fast! I've had the tuna sub, turkey sub, and the Bootlegger which is turkey and roast beef. I absolutely love the rolls! They are fresh and firm. Everything is well proportioned. Yes it's a bit pricey in my opinion but worth it. Clean restaurant and restroom. They have a funny "Interesting Facts About Uranus" on the floor by the toilet that you can read while sitting there read more

Jimmy John's - interesting facts about urinals - Sandwiches Near Me - Durango, Colorado

The staff here treats their customers with incredible rudeness. While I was here, the man making my sandwich was screaming curse words at the top of his lungs at one of his co workers in the back. I have NEVER seen such unprofessional behavior. Myself and everyone else in the store where flabbergasted at this ridiculous behavior. I HIGHLY suggest that you avoid this TERRIBLE establishment and just go to Subway. read more

Had a slight problem with my delivery and alex not only got me my food asap but also sent me a very mice message explaining the situation, 10/10 favorite sandwich shop in town and always nice honest people. read more

Worst Jimmy Johns I have ever been to. Freaky fast does not apply- be prepared to sit and wait awhile. Went twice (maybe first time was a fluke?) and ended up only getting half my order, which of course I didn't realize until an hour later when I pulled out our family "lunch " at a National park. read more

I've been in Durango for a month manager and staff are super and the sandwiches have been great!

Had always enjoyed this place BUT not today 1pm Friday 6/26/20. The place is dirty, I've never seen it like this. Pretty sad. Orders are backed up. The employee that went in to clean the bathroom came out after 5 mins carrying his supply box and now he's behind the counter with out washing his hands. WON'T BE BACK. read more

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This store is consistently horrible. We always order online so when we get to the store we can pick up. NEVER The case. Have to wait half an hour on 2 occasions and they help other people first before looking at online orders placed way in advance. You also will have a 50/50 chance at getting rock hard stale day old bread. Todays experience was the same and the kid behind the counter making the food was eating! DONE. read more

They mix up orders and try and give you food they retrieved from someone else's car. Very unorganized and not clean or sanitary to top it off. I gave them their drink back and got a refund. Went down the road, spent my money at subway and I will continue to do so. read more

Worst Jimmy Johns I've been to. The two teenagers working were too busy flirting to pay attention to my order. I've never had to watch my sandwiches being made at any other JJ's , I should've here. 3 of my 4 were wrong. What a mess, won't be back and won't suggest to anyone else in town read more

Never again, never, never, never again... Here's why... So I decided to write this review after my second visit, 'cause everyone deserves a second chance to impress. This place doesn't. Call me a sando snob, if you would be so brutish, but this is far from gourmet. If "gourmet" has any real meaning left at all at this point, Jimmy John's of Durango isn't doing anything to improve the reputation of the overused and heavily diluted marketing term. Isn't gourmet just a bit over the top anyway being attached to a fast food deli chain? Okay, so some expectations are set, and my mind has been framed to anticipate greatness. Pfff! Today's experience was at 12:33 PM. Upon entering this is one of those places like Walmart or BestBuy that likes to shout at you "Welcome" when the door opens and you have yet to make any eye contact. Who doesn't hate that presumptive, insincere, and corporately scripted line of false hospitality... Apparently me, anyway. As we look up 12 feet to the menu, I decide on the #17 Ultimate Porker. Yup, I'll own it. And I looked even deeper into the black void of their menu layout to find a "Double Meat" option for $1.49... you bet I did! This is where things got a little weird. Trainee at the register needs a little assistance in finding the computer buttons to bring this request into fruition. As the manager(?) leans over from preparing some other sando, and the tone in her voice tells me that she has much better things to be doing, and that my request for double meat is wasting her time and the button was obviously right in front of the kid's face. Okay, so she is pressed for time and isn't the best team member when under pressure from the need to finish the current gourmet sando. Got it. Here is where I asked (politely) for some clarification. You see, I want one doubling of the meat of the original. It appeared as if her instructions to the trainee were to charge me twice. I said, "I don't think we both understand what I would like clarification on, here. I would like to know if you charge $1.49 for doubling the meat of the sandwich or per meat on the sandwich...?" This is where the woman was obviously going ballistic in the mental department and removed any visible signs of customer service. She says: "What did you want?" Me: "Hi. I'd like a #17 Ultimate Porker with double meat please." Her: "Okay." Pushes buttons on register and informs trainee to hit double meat twice. Me: "Let me clarify real quickly, am I being charged once to double the meat, or twice?" Her: "You want double the meat?" Me: "Yes, please." Her: "Okay. Got it." (while giving me stink eye and the tone of condescension) Informs kid to hit the complete transaction button and total me out. At this point the poor trainee is obviously seeing the awkwardness of the transaction but is in the predicament of having to work the rest of his shift for this imbecile. We exchange smirks of frustration and amusement and I pay the double charge of $1.49x2 and go to my seat. No bread selection or beverage or name was taken for the order, and I was seated with my friend for ten minutes while we watched a few people go up to retrieve orders. Now we have been sitting for 15 and noticed two sandos in the window going without claimants so I make eye contact with the woman again and visually and audibly ask if those are in fact for us, to which she says "mmmMMmmm?" Like she has no clue. Going up and retrieving the hogies, my friend returns and says "Don't think she likes you very much." Me: "Ya don't say?" Buddy: "Yeah and she keeps looking at us with that stink eye." I'd like to give this place's owner a call and ask him if that is the kind of service he wants trainees to practice. If you know the owner, have him give me a jingle. So TL/DR: This place is fine... not gourmet, but not trash food. The service is atrocious. I'd make a corporate complaint, but the corporate feedback site has a broken submission link. read more

Wow, they barely put anything on these overpriced sandwiches. This place consistently skimps on toppings. Unacceptable, yet typical chain fast food bait-n-switch tactics (if you look at what they advertise as their product compared to what you actually paid for you are being bamboozled). Not a fan. I won't come back. You better think twice about eating here if you want to be satisfied with your purchase and not looking for something else to eat an hour after consuming a sandwich. read more

Here from out of town, and my boyfriend has a sensitive stomach so we try to stay away from unfamiliar places. We'd been to this chain before and were happy to find the sandwiches here were just as delicious as elsewhere! We also got cookies, which were amazing. The chips are the store's brand, I've never had them before but I like the packaging. I don't particularly like the atmosphere at Jimmy John's; it's very in-your-face. I don't like my restaurants so bossy. All the signs are bright and colorful but it makes me feel like the store is yelling at me. But they deliver, so I guess you don't have to come in and sit down if you don't want to. Staff was friendly and we got our sandwiches almost instantly. However, I was annoyed that they "ran out" of cups for water and charged 25 cents for a regular cup to put water in. We did come here twice in three days, though, so I recommend the place. The food is really good, and at the end of the day that's what matters. read more

I ordered a number 6 online and the food was delivered. I examined my sandwich and noticed it had cucumber and tomatoes on the sandwich with wilted lettuce. They guy that answered the phone instantly called a manager from somewhere in the store and I could here him cursing saying he wanted to curse me out. I asked her why was cursing necessary. This lady was on the phone acting like her employee was just not cursing loud enough for me to hear it AND she was acting like "what do you want me to do about it"? Thank god I don't live here but I'll be sure to tell the other 70 travel nurses I came with not to order a pickle from them! read more

FAST, super-friendly service, and the subs are always delicious and fresh. Their hot peppers give me life.

How can a business not take a $50 bill? My order always comes to over $30 so it's obviously not a change issue. How do you expect to get business if you won't even accept money? This place is a joke. read more

I have been waiting an hour and a half for my freaky fast sandwich. I called and had to tell the guy on the other end my name 3 times. Then after 5 minutes he hangs up on me. I call back and get a different guy who says we are super busy & only have 2 drivers. Well since freaky fast is your slogan and it is summer time.... Hire some help!!!! The gal who delivered my sandwich was super nice and apologetic. Only upside. read more

Just raised their prices due to increase in minimum wage. That's unfortunate because I was a regular and now I will never stop there again. Good sandwiches but not worth the price when there are other good choices in town read more

Don't ever order anything extra, because it will never be on the sandwich or come with it. Third time in a row. Save your money and get better and a more accurate order downtown. Way to expensive for what you get. No one pays attention to the order. read more

I asked for a lettuce wrap sandwich, whenI got home it was a tortillia wrap. I went back in for more sandwiches and told the two people at the counter about the mistake in the wrapping and that I was unable to eat the sandwich, being gluten intolerant. One was the manager, but neither apologized, or offered to replace the sandwich or even a drink. The order was for 3 sandwiches to go. The completed sandwiches were put on the counter, no napkins and labled only by numbers. Terrible customer service...not returning there. read more