I order JJ's from this location for delivery through their online ordering system on an almost weekly basis. I love their food, I always have, but the service between locations often differs. This is far and away the best JJ's I have ever ordered from. I always have complicated orders (some stuff comes off, some stuff extra, etc etc) but they ALWAYS get it right. Every time. And delivery is always quick. My building isn't exactly next door to their location but last time they managed to deliver my two sandwich, chips, and a drink order in LESS THAN TEN MINUTES. Delivery just doesn't get better than that. read more

Not so freaky fast! It better be worth a 30 minute wait to get my sandwich. Staff was rude now I know why yelp has Jimmy John's in Marion as a 2.8 star. read more

Cashier was very polite however, when we received our wraps, my wrap was not cut went up to the counter and ask if they could cut my wrap. They said no it was a health hazard. They did not have any solution to the problem. I was unable to eat my wrap because I did not have accessibility to a knife to cut it very dissatisfied with this employee at the Carbondale location so whoever is running the Carbondale Jimmy John's needs to teach their employees how to be polite to customers and how to handle situations!!!! read more

If i could give no stars I would. John, the manager is a bully. If he treats his employees the way he treats his customers then he should be fired. His mistake. Over 30 minute wait for a simple bread meat lettuce sandwich... unacceptable. Good job, "little" John. Owner has low standards read more

I always thought they were over rated but I thought I would try the new toasted cheddar and beef combo which on the menu said it was $15.19 plus tax but when I checked out it was $16.79 plus tax. I ask the cashier and he said it was corporate and nothing he could do about it. Then I had to wait for 30 minutes to get it. Don't waste your time with this location. read more

This place sucks. How do mess up a veggie sandwich? You put turkey on it and then slather mayo all over both sides after the customer very clearly asked for NO mayo. If you can't make a veggie sandwich that has 3 ingredients without fu**ing it up you clearly shouldn't work at a sandwich shop. They are terrible at customer service despite the fact that there's never any other customers when I'm in there. They are slow and overpriced for what you get, which is mediocre topping on crappy cardboard thin bread. I've been to other Jimmy John's elsewhere and they have better selections and much better customer service. I'll never go back to the JJ in Carbondale. read more

OMG! You know you never miss something till it is gone! Same goes for food. I didn't think I liked Jimmy John's so much till we moved to a town that only has a Subway. I hate SUBWAY! It's all in the bread. I guess the service is ok as far as a fast food place can be. As far as the ambiance it's time for Subway to move to the future and redo all its stores. That's a why I think Jimmy John's is the best! read more

The food is always good, but the restaurant's motto is "Freaky Fast". Sending out multiple delivery orders at once to the point where it takes almost an hour to receive your food is honestly ridiculous. They wont deliver if you are more than 5 minutes away from the store so that they can stay "Freaky Fast" but then they take forever to bring you your food. If you want fast delivery, i don't recommend this Jimmy Johns read more

This place gives the Jimmy John's chain a bad name. Just think of it as a sandwich shop with college-age workers who hate their job. You can imagine what kind of service you get. I went in late on a Thursday night and it was empty. The staff were talking amongst themselves. They were not too eager to help out or take our order. In the end, I got my sandwich super quick, but the guy just handed it to me with no bag and no "thank you" or anything. Ummm . . . hello. I said it was for to go and that idiot couldn't even do that. The sandwich turned out bad with too much mayo and not enough content. This place needs to get its act together soon. read more

Great subs! They're fresh and flavorful. Service is fast. There's plenty of parking. It's a sub shop, so super casual atmosphere... Oh, and reasonable prices. read more

Jimmy John's - Turkey and Cheese Sub with avodado--super yummy! - Delis Near Me - Carbondale, Illinois

I've ordered from them 3 times and every time they get my order wrong! Usually they forget a cookie or chips, but today they gave me the WRONG chips and the WRONG cookie! I even ordered on-line so it says right on the receipt they gave me. They may be freaky fast but they are not freaky right!!! I'm going to stop ordering from there if they can't get my order straight. read more

Worst experience ever getting food. 3 employees in the restaurant when I went to pick up my online order and it had not even been started. While waiting I take notice that 2 workers are wearing masks and 1 is not. Hoping he was on a break but no he is standing at the food prep area talking, checking bread cabinet, coughing, then goes to bag my sandwiches. I asked are masks not a requirement, he said he has one in his pocket but it's not required. I said well kinda defeats the purpose of you not wearing it and being around the food talking and coughing. He handed me the bag and said "well here's you food now get the F@ck out" WOW, needless to say, that food was returned for a refund and I nor my friends and family will ever go back there. Gave 1 star cause well you have to give at least 1, and at least the other 2 workers were friendly. Bearded guy has some major issues, hope he finds help and gets better. read more

What can I say, Jimmy Johns is my tried and true. Whenever I find myself drunk and wandering alone on campus, I know where I can turn. Service was fantastic (thank you for not making fun of me when I tripped). I also was able to capture these sick pics last night and no I am not a professional. I'm just really, really good at editing. Thanks! read more

Jimmy John's - a can with sunglasses on it - Delis Near Me - Carbondale, Illinois

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Subs so slow you'll starve. Took OVER an hour to get my food delivery. Called twice they told us that theres nothing they could do about the drivers not being there. They were busy and we would have to wait. Then when we said we were coming to get our food we were told the delivery guy had just come in and it was going out. We were a 2 minute drive down the street but we were working and so delivery was needed. Anyway, took another 15 mins to get the food and it was wrong. Tried to call and speak with the manager. First he was in the bathroom, I said I would hold. Then he couldnt come to the phone because he needed to go make deliveries. I told them I had to wait and the next person can too. Then he was needed to handle a problem in store. NEVER got the manager on the phone. Never got my order fix. NEVER ordering from there again! read more

50 minutes is beyond unreasonable for a delivery service, especially one that has made a name for itself by claiming "freaky fast delivery." When I called to inquire as to why my sandwich had still not been delivered, I was told they had been very busy tonight and thus unable to deliver my sandwich within a reasonable amount of time. Unacceptable! I've been there in person before, and the service was fine. That's the only reason they get two stars, and not a negative 12. I guess they're just incompetent at delivery. read more

It's not that awful of a place but it's Jimmy johns. I think overall the sandwiches are just okay. It's all in the bread which could be better. But if you're on the strip this is the late night place to hit. Open late and young people just hanging out inside! Judge it for yourself, you either like Jimmy johns or you don't read more

Well I've been to JJ's during the lunch hour, I have to say the service is better than the other reviews have read. I think it's because management is around so the employees have to step up their game. I never had a problem with my sandwiches or service, and late night delivery was always spot on. read more

I have been ordering from this Jimmy Johns for 15 years.....with that said tonight I placed an order at 11:45 online...got a confirmation. At 1am I was concerned and called and got a gentleman who was not very nice and told me someone had a flat tire and he would see what was going on...1:35 rolls around I call 3 times and it hangs up...then on the fourth try someone answered and said my order was on the way. Granted it has been 2 hours I ask it will be compensated. He says there is no manager available and he can't help. It's now 2:00 an no food, no call, no explanation. Really disappointing guys. read more

Ordered delivery and got the wrong chips...ok, things happen, whatever right? Then I go to eat my sandwich and there's no meat.....like are you serious? This isn't the first time they messed up my order either. Worst Jimmy Johns on the planet. I'm surprised they even showed up in less than an hour this time... read more

Good service, fast delivery, and friendly employees. Good food for when you're hungry late at night.

This Jimmy John's has the worst customer service I have ever experienced. Ordering delivery takes over an hour every single time. From a company that prides itself on speedy delivery? This is horrendous. It is a shame because I really enjoy Jimmy John's sandwiches, but it is not worth that long of a wait and getting your hopes up that it will come in a decent time. Figure it out Carbondale Jimmy John's. I have sent in complaints to their corporate and things are not being taken care of. I was supposed to be contacted by someone from this location after following the complaint and have heard NOTHING. read more

I love this place! Not ONCE have they gotten my order wrong, or taken over half an hour, even at 2am. No complaints whatsoever!

The employee taking our order was friendly but didn't seem to know the menu well. After ordering for my family of 5, one of my daughter's sandwiches came plain with no lettuce and tomatoes. I asked if they could please add these and I would pay. The employee seemed extremely angry with me for even asking and said they would do this for me one time. He passed the sandwich to another young lady who actually shook her head in discuss at me! The lock on the women's bathroom door does not work. I left this place really angry and we will not go back. read more

Every single time I order no matter what time, my food is delivered up to an hour after I place my delivery. The business model is freaky fast so the Carbondale jimmy johns definitely isn't doing that. It is very frustrating. read more

Must try their hunter's club with Italian vinaigrette and cucumbers!! Its DELICIOUS!!!

I like Jimmy John's but this one has been pretty bad. Poor delivery times and all three times they have gotten something wrong with my order. read more

Those sandwiches were so delicious I about ran halfway across the country to tell my great grandfather that my father still likes me! This restaurant has great service thank you! read more

Awful experience from this Jimmy John's this evening. If you're thinking of ordering from this location, I recommend trying somewhere else. Placed an order at 2:47 AM, followed up at 3:39 and they said it'd be on its way shortly, and then call again at 4:01 when they told me they didn't even have the order in. The first time I called to place the order, they didn't even ask me for a card number, they just said "Okay, bye." Now, they've run out of regular bread so I have to have it on wheat bread. And they have the nerve to say, well we'll throw in a free medium drink. Mind you, I've been waiting over an hour for this and they don't even have the french bread I wanted. Needless to say, I won't be eating at this Jimmy John's again. read more

Man oh man, what a difference from the two dozen other Jimmy Johns I've grabbed sandwiches at. At every other one, the sandwiches are provided quickly, pleasantly and courteously. But not in Carbondale. As I entered, a delivery guy carrying a couple of sandwiches - rejected, probably - rushed ahead. No one behind the counter greeted me, per the usual approach, but that may be because the delivery guy was loudly complaining about someone. There were at least three more employees than usual behind the counter - maybe five. They silently listened to the griper as I paid for my sandwiches. Although I was the only customer, no one moved to fill my order. The delivery guy proclaimed, "He can't hold our money!" and then turned to me, saying, "This doesn't concern you!" I headed to the restroom for a couple of minutes, returning to find the people who were supposed to make my sandwiches still listening to the complainer. Initially I was extremely unhappy about the experience, but eventually saw the bright side: Because they'd waited, I could see no one spit into my sandwiches. read more

Extremely fast and really good. I always get the vegetarian. (#6) I wish they offered more veggies. The staff is great. The music can be a little loud for some, but I like it. read more

I ordered one sub at close to 3am and after half and hour I called to see where my order was at which time an employee ensured me that it was on its way. I called again at 4 and a different employee picked up and said "we're closed" and hung up. I called again and the manager told me they had closed and even though I never received my order there was nothing he could do besides refund my money. I'm starving, nothing else is open I received no compensation and I'm skeptical about receiving a refund because he didn't ask any of my information. Worst restaurant experience ever and I'm disgusted with the poor customer service!!!! read more

Well I have paid for my sandwich and it has been 40 min idk what kind of delivery this is but I hope I get my sandwich

Look, Jimmy Johns has some great food. That is, if you actually get what you ordered. These guys listen to instructions like a cat learns to sit. You would have better luck teaching a three year old advanced algebra than getting your sandwich without lettuce and tomatoes. The only way their service could be worse was if they insulted your mother and kicked you in the shin when they delivered it. Oh, and what happens when you call to ask them to fix it. They tell you, 'Well everything is going to have a bit of lettuce on it. Can you just pick it off? We are really busy." Well digging through handfuls of lettuce covered in mayo and dijon is just awesome. Now I am a mess and I tossed half my bread away because it tasted like tomatoes. I work at a hotel and when a guest calls to complain about their room, I take care of the issue and make sure that they are compensated and taken care of. I certainly don't ask them, "Well, can you just clean the room yourself? I am really busy down here." Next time, I am getting a pizza. read more

My family ordered three sandwiches totaling $20. Once the driver arrived we noticed that the bag contained four sandwiches and none of them were the 7-grain bread, which at least one should have been. When we called the driver, and after he called his manager at the store, he told us he was coming back to pick up the extra sandwich. Upon further questioning we found out they didn't have the 7-grain bread (which they could have told us when we ordered or called us back once they realized they didn't have it) and on top of that they never tried to fix the mess up. At least let us keep the extra sandwich!! We don't eat at Jimmy John's often but now I don't think we will ever go back. I am a manager at a very busy local pizza restaurant and I would never have handled a situation in this manner. read more

Hit or miss.. The sandwiches are about $6, so it's not worth the gamble. It's a hassle to change anything about the way it comes.

I ordered jimmy johns an hour ago and it still isn't here. I called TWICE to confirm my address and they said they would "be there soon" and they still aren't here. read more

Love Jimmy Johns!!! Moved away from Carbondale and miss it...loved the Vito...super yum...got one and split with girlfriend at work. Always huge and super good...never any issues with service. read more

This location is great! Staff is friendly. I order here often and my sandwich is always prepared perfect!!

I would not recommend this place to anyone. I was eating and about 5 minutes into my meal bugs ran under our table. We proceeded to tell the manager and all the did was give a strange look to us then laughed. He then walked away and did nothing. We did not get our meal compt or a sorry or anything. I mean if they are crawling all over the floor I can guarantee they are in or on the food since nothing is covered. I would not send my worst enemy here. read more

If you like low quality meats and cheeses and sugary bread, this is the place for you.